HP Jornada 520 Series Pocket PC Users Guide

Chapter 9 | Troubleshooting | 97 
 
 
 
The Reset button 
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In some cases, such as when your HP Jornada does not respond after being 
reset or when you forget your password, you may need to restore your HP 
Jornada to the factory default settings. This erases all data you have entered, 
including all files, system settings, and programs you have installed.  
To ensure the safety of your information should it be necessary to restore the 
factory defaults, you should regularly...

98 | HP Jornada 520 Series User’s Guide    
 
 



1.  Disconnect your HP Jornada from ac power and disconnect it from 
your desktop PC. 
2.  Use the tip of the stylus to press and hold the Reset button on the 
back of your HP Jornada. 
3.  While holding the Reset button, press the On/Off button. 
4.  Release the Reset button.  
5.  Press the On/Off button again to restart your HP Jornada. 
 
After you restore the factory defaults, you will need to complete the Welcome...

Chapter 9 | Troubleshooting | 99 
 
 
Problem Diagnosis/Remedy 
HP Jornada automatically 
shuts down/suspends. Power is too low to run the Pocket PC. 
When a critically low power condition is 
encountered, the HP Jornada initiates a 
safety shutdown. Connect to ac power and 
charge the battery.  
–or– 
Auto-suspend activated. To conserve 
power, the HP Jornada auto-suspends if it is 
idle for 1 minute immediately after power is 
turned on. It also auto-suspends if it is 
continuously idle for 3 minutes....

100 | HP Jornada 520 Series User’s Guide    
 
 
Problem 
Diagnosis/Remedy
 
HP Jornada does not turn 
on or display appears to be 
off, even though power is 
on. HP Jornada has run out of power. Charge 
the device by connecting to ac power
 
Backup file created with the 
HP backup application on 
another HP handheld device 
cannot be restored to the 
HP Jornada. Only PIM data can be migrated to HP 
Jornada 520 Series Pocket PCs. Because 
the HP Jornada 520 Series Pocket PC uses 
a newer operating...

Chapter 9 | Troubleshooting | 101 
 
 
Problem Diagnosis/Remedy 
Cannot reset the factory 
default settings because 
there is no backup battery. Refer to “Resetting your HP Jornada” in this 
chapter. Note that all data in device memory 
will be erased. 
Unable to locate files in 
CompactFlash memory in 
applications. Files must be stored in the My Documents 
folder on the CompactFlash card. Create the 
My Documents folder using File Explorer, 
and move files into this folder. 
Data is lost. 
HP Jornada...

102 | HP Jornada 520 Series User’s Guide    
 
 
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 If you are unable to use infrared to transfer information between Windows-
powered devices, try the following: 
• Transfer only one file, or no more than 25 contact cards, at a time. 
• Position the infrared ports so that they line up and are less than 20 cm 
(8 inches) but more than 5 cm (2 inches) apart. 
• Make sure nothing is between the two infrared ports.  
• Adjust the room...

Chapter 9 | Troubleshooting | 103 
 
 
• You may need to change the device name if you are trying to connect to a 
network and cannot because another device with the same name is 
already connected. To change the device name, on the 
Start menu, tap
 
Settings. On the 
System tab, tap 
About, and then the 
Device ID tab. 
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The following solutions may help if you encounter problems when connecting 
to your desktop PC. Additional troubleshooting information is...

104 | HP Jornada 520 Series User’s Guide    
 
 
	



Prolonged exposure to direct sunlight may cause your device screen to 
temporarily darken. This is normal for LCD screens and is not permanent. 
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Use HP settings to adjust contrast and brightness for optimal viewing. (Refer 
to “Adjusting settings” in chapter 5). In very bright light, select the 
Outdoor 
profile in HP settings. In very dark conditions, select the 
Low Power profile....

| 105 
 
 

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You can obtain product information as well as tips and hints on how to get 
more from the HP Jornada product at our Worldwide Web site. This computer 
service is provided free of charge; you pay only for telephone charges and 
Internet service fees. To connect to this Web site from a computer via the 
Internet, go to www.hp.com/jornada
.  
 
If you have questions that this User’s Guide or the Web site does not answer 
(after checking the...

106 | HP Jornada 520 Series User ’s Guide     
 
 
3.  Have your product ready to use. The support personnel may ask you  to run tests and other operations.  
4.  Organize your question or problem. The more detailed information  you can provide, the quicker the support personnel can help you.  
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You will be pleased to know that our commitment to quality does not stop at 
the sale. Our worldwide customer support network is available to give you 
personal...