HP Ilo 2 User Guide

							ExplanationAlert
TheserverwasunabletopoweronbecausetheBLp-Classrack
indicatedthatinsufficientpowerwasavailabletopowerontheserver.
RackServerPowerOnFailed
Theserverwasmanuallyforcedbythecustomertopowerondespite
theBLp-Classreportinginsufficientpower.
RackServerPowerOnManualOverride
ThenameoftheProLiantBLp-Classrackwaschanged.RackNameChanged
InabilitytoreceiveHPSIMalarms(SNMPtraps)fromiLO2
AuserwiththeConfigureiLO2SettingsprivilegemustconnecttoiLO2toconfigureSNMPtrap
parameters.WhenconnectedtoiLO2,besurethatthecorrectalerttypesandtrapdestinations
areenabledintheSNMP/InsightManagerSettingsscreenoftheiLO2consoleapplication.
iLO2SecurityOverrideswitch
TheiLO2SecurityOverrideswitchallowsemergencyaccesstotheadministratorwithphysical
controlovertheserversystemboard.SettingtheiLO2SecurityOverrideswitchallowsloginaccess,
withallprivileges,withoutauserIDandpassword.
TheiLO2SecurityOverrideswitchislocatedinsidetheserverandcannotbeaccessedwithout
openingtheserverenclosure.TosettheiLO2SecurityOverrideswitch,theservermustbepowered
offanddisconnectedfromthepowersource.Settheswitchandthenpowerontheserver.Reverse
theproceduretocleartheiLO2SecurityOverrideswitch.
AwarningmessageappearsontheiLO2Webpages,indicatingthattheiLO2SecurityOverride
switchiscurrentlyinuse.AniLO2logentryisaddedrecordingtheuseoftheiLO2Security
Overrideswitch.AnSNMPalertcanalsobesentuponsettingorclearingtheiLO2Security
Overrideswitch.
Intheunlikelyeventthatitisnecessary,settingtheiLO2SecurityOverrideswitchalsoenables
youtoflashtheiLO2bootblock.ThebootblockisexposeduntiliLO2isreset.HPrecommends
thatyoudisconnectiLO2fromthenetworkuntiltheresetiscomplete.
Dependingontheserver,theiLO2SecurityOverrideswitchmightbeasinglejumperoritmight
beaspecificswitchpositiononadipswitchpanel.ToaccesstheiLO2SecurityOverrideswitch,
refertotheserverdocumentation.
Authenticationcodeerrormessage
WithinaMozillabrowser,youmightreceiveanincorrectmessageauthenticationcodeerror
message,whichindicatesthatthepublicorprivatekeypairandcertificateusedtoinitiatethe
browserSSLsessionhaschanged.Thiserrormessagecanoccurwhenyoudonotuseacustomer
providedcertificate,becauseiLO2generatesitsownself-signedcertificateeachtimeitisrebooted.
Toresolvethis,closeandrestarttheWebbrowser,orinstallyourowncertificatesintoiLO2.
Troubleshootingdirectoryissues
Thefollowingsectionsdiscusstroubleshootingdirectoryissues.
Domain/nameformatloginissues
Tologinusingthedomain/nameformat,ActiveXcontrolsmustbeenabled.Toverifythatyour
browserislettingtheloginscriptcallActiveXcontrolsopenInternetExplorerandsetActiveXcontrols
toPrompt.
Troubleshootingdirectoryissues191 
						

							ActiveXcontrolsareenabledandIseeapromptbutthedomain/nameloginformat
doesnotwork
1.Loginwithalocalaccountanddeterminethedirectoryservername.
2.VerifythedirectoryservernameisanameandnotanIPaddress.
3.Verifyyoucanpingthedirectoryservernamefromyourclient.
4.Rundirectorysetuptests.Verifythepingwasreceivedsuccessfully.Formoreinformationon
testingdirectorysettings,see“Directorytests”(page53).
Usercontextsdonotappeartowork
Checkwithyournetworkadministrator.Thefulldistinguishednameofyouruserobjectmustbein
thedirectory.YourloginnameiswhatappearsafterthefirstCN=.Theremainderofthe
distinguishednameappearsinoneoftheusercontextfields.Usercontextsarenotcase-sensitive.
However,anythingelse,includingspacesarepartoftheusercontext.
Directoryuserdoesnotlogoutafterthedirectorytimeouthasexpires
IfyousettheiLO2timeouttoInfinitetimeout,theremoteconsoleperiodicallypingsthefirmware
toverifythattheconnectionexists.Whenthispingoccurs,theiLO2firmwarequeriestheDirectory
foruserpermissions.ThisperiodicquerykeepstheDirectoryconnectionactive,preventingatimeout
andloggingtheuser.
TroubleshootingRemoteConsoleissues
ThefollowingsectionsdiscusstroubleshootingRemoteConsoleissues.Ingeneral:
•Pop-upblockerspreventRemoteConsoleandVirtualSerialPortfromstarting.
•Pop-upblockingapplicationsthataresettopreventtheautomaticopeningofnewwindows
preventRemoteConsoleandVirtualSerialPortfromrunning.Disableanypop-upblocking
programsbeforestartingRemoteConsoleorVirtualSerialPort.
RemoteConsoleapplethasaredXwhenrunningLinuxclientbrowser
Mozillabrowsersmustbeconfiguredtoacceptcookies.
1.OpenthePreferencesmenu,andselectPrivacy&Security>Cookies.
2.OntheLevelofPrivacyscreen,selectAllowcookiesbasedonprivacysettingsandclickView.
3.OntheCookiesscreen,selectAllowcookiesbasedonprivacysettings.
ThelevelofprivacymustbesettoMediumorLow.
InabilitytonavigatethesinglecursoroftheRemoteConsoletocornersoftheRemote
Consolewindow
Insomecases,youmightbeunabletonavigatethemousecursortothecornersoftheRemote
Consolewindow.Ifso,right-clickanddragthemousecursoroutsidetheRemoteConsolewindow
andbackinside.
192TroubleshootingiLO2 
						

							Ifthemousestillfailstooperatecorrectly,orifthissituationoccursfrequently,verifythatyour
mousesettingsmatchthoserecommendedin“OptimizingmouseperformanceforRemoteConsole
orIntegratedRemoteConsole”(page88).
RemoteConsolenolongeropensontheexistingbrowsersession
WiththeadditionoftheTerminalServicespassthroughfunction,thebehavioroftheRemoteConsole
appletisslightlydifferentfrompreviousversionsofiLO2firmware.IfaRemoteConsolesession
isalreadyopenandtheRemoteConsolelinkisclickedagain,thentheRemoteConsolesession
doesnotrestart.TheRemoteConsolesessionmightappearfrozen.
Forexample,ifthefollowingstepsareexecuted:
1.FromClient-1,logintoiLO2andopenaremoteconsolesession.
2.FromClient-2,logintoiLO2andtrytoopenaRemoteConsolesession.Thefollowingmessage
displays:
Remote console is already opened by another session
ThisisexpectedbecauseonlyoneRemoteConsolesessionissupportedatatime.
3.ReturntoClient-1andclosetheRemoteConsolesession.
4.FromClient-2,clicktheRemoteConsolelinkwiththeoldRemoteConsoleappletstillopen.
Theremoteconsolesessiondoesnotrefreshandtheoldmessagediscussedinstep2isstill
displayed.
AlthoughthisbehaviorisdifferentthaninpreviousversionsofiLOfirmware,thisisexpected
behaviorinthisversionoftheiLOfirmware.Toavoidissuesofthisnature,alwayscloseanopen
remoteconsolesessionpriortotryingtoreopenit.
Remoteconsoletextwindownotupdatingproperly
WhenusingtheRemoteConsoletodisplaytextwindowsthatscrollatahighrateofspeed,the
textwindowmightnotupdateproperly.Thiserroriscausedbyvideoupdatesoccurringquicker
thantheiLO2firmwarecandetectanddisplaythem.Typically,onlytheupperleftcornerofthe
textwindowupdateswhiletherestofthetextwindowremainsstatic.Afterthescrollingiscomplete,
clickRefreshtoproperlyupdatethetextwindow.
OneknownexampleofthisissueisduringtheLinuxbootingandpostingprocess,inwhichsome
ofthePOSTmessagescanbelost.Apossibleresultisthatakeyboardresponseisrequestedby
thebootprocessandmightbemissed.Toavoidthisissue,thebootingandpostingprocessmust
besloweddownbyeditingtheLinuxstartupscripttoallowmoretimeforkeyboardresponses.
RemoteConsoleturnsgrayorblack
TheRemoteConsolescreenturnsgrayorblackwhentheserverisrebootedfromtheTerminal
Servicesclient.Thescreenremainsgrayorblackfor30secondstooneminute.Theclientcloses
becausetheTerminalServicesserverisnotavailable.TheiLO2remoteconsoletakesover,but
theRemoteConsolescreenturnsgrayorblack.Whenthescreenreturns,theRemoteConsole
functionsnormally.
RemoteSerialConsoletroubleshooting
TheRemoteSerialConsoleoptionreliesontheVirtualSerialPort.TheVirtualSerialPortmustbe
correctlyenabledandconfiguredinthehostRBSU.YoucanaccesstheVirtualSerialPortusing
SSHorTelnet(ifenabled).YoucanaccesstheCLPfromahostserialsessioniftheUARTand
VirtualSerialPortsharethesamesettings.ToaccesstheCLPfromahostserialsessionenterEsc-(
(escapeleft-parentheses)toswitchtothecommand-lineinterpreter.
Pop-upblockingapplicationswillpreventtheRemoteSerialConsoleoptionfromrunning.Disable
anypop-upblockingprogramsbeforestartingtheRemoteSerialConsoleoption.
TroubleshootingRemoteConsoleissues193 
						

							TroubleshootingIntegratedRemoteConsoleissues
IssueswithIntegratedRemoteConsoleinclude:
•IssueswithInternetExplorer7
•Apachewebserversetupforexport
•Noconsoleplaybackwhileserverispowereddown
•Skippinginformationduringbootandfaultbufferplayback
InternetExplorer7andaflickeringremoteconsolescreen
UsingInternetExplorer7withtheremotescreencancausetheremoteconsolescreentoflicker
andbecomedifficulttoread.Settingthesystemhardwareaccelerationtoalowerlevelwillhelp
toalleviatetheflicker.TochangethehardwareaccelerationlevelselectControlPanel>Display,
andthenselecttheSettingstab.IntheSettingssection,clickAdvanced.WhentheAdvancedpage
appears,selecttheTroubleshoottab.AdjustHardwareAccelerationdownuntiltheflickergoes
away.
ConfiguringApachetoacceptexportedcapturebuffers
ToenabletheConsoleReplayExportfeaturetoworkcorrectly,youmustconfigureawebserver
toacceptthebufferdata.ThefollowingisanexampleofconfigurationchangesmadetoApache
version2.0.59(Win32)onaserverrunningMicrosoftWindowsServer2003.
Youmustselectalocationtostoretheexporteddata,setApachepermissionstowritetothis
location,andconfigureauthentication.Toconfigureauthentication,youmustrunhtpasswd.exe
tocreatetheusernamesandpasswordsforApachetoauthenticateagainstwhenanaccessrequest
totheexportlocationisreceivedbyApache.Formoreinformationabouthowtoconfigureusers,
seetheApacheSoftwareFoundationwebsiteathttp://httpd.apache.org/docs/2.0/howto/
auth.html.
WebDAVprovidesacollaborativeenvironmentforyoutoeditandmanagefilesonwebservers.
Technically,DAVisanextensiontothehttpprotocol.Youmustmakechangestotheconfiguration
filetoenableWebDAVbyloadingtheDynamicSharedObjectsupportmodulesforit.Thefollowing
twolinesmustbeaddedtothelistofmodulesinthehttp.conffile:LoadModule dav_module
modules/mod_dav.soandLoadModule dav_fs_module modules/mod_dav_fs.so
YoumustalsoenableauthenticationbyloadingtheLoadModule auth_module modules/
mod_auth.soandLoadModule auth_digest_module modules/mod_auth_digest.so
modules.
IfadirectoryfortheDavLockdatabasedoesnotexist,thenyoumustcreateadirectory.ADAV
directoryunderApache2isallthatisnecessary.Thisdirectoryisreferencedintheconfiguration
file.Thefollowingisanexampleofthechangestohttp.conftoaddthissupport:
# Davlock database location
DavLockDb "C:/apache/Apache2/Apache2/dav/davlock"
# location of data being exported
Alias /images/ "C:/images/"
# Configuration of the directory to support PUT method with authentication

  AllowOverride FileInfo AuthConfig Limit
  AuthType Digest
# if digest is not supported by your configuration use the following
# AuthType Basic
# location of the usernames and passwords used for authentication
AuthUserFile "C:/Program Files/apache group/Apache2/passwd/passwords"
# specifies the user that is required for authentication, can be a group
# For group change to the following after creating the appropriate group
# Require group GroupName
  Require user Administrator
  Options MultiViews Indexes SymLinksIfOwnerMatch IncludesNoExec
194TroubleshootingiLO2 
						

							  Dav On
  
     Order allow,deny
     Allow from all
  

Noconsolereplaywhileserverispowereddown
Playbackofcapturebuffersandrecordedconsolesessionsarenotavailableanytimetheserver
ispowereddown.Youcanplaybackthecapturedbuffersbyexportingthebufferstoawebserver
andplayingthefilesonanotherserverIRCconsole.Manuallyexportthebufferwiththeexport
buttonlocatedontheRemoteConsole>Settingspageafterconfiguringthewebserverandexport
location.
Skippinginformationduringbootandfaultbufferplayback
Somelossofscreeninformationisnormalandmightbeseenduringplaybackofbootandfault
buffers.Tohelpalleviatetheissue,ensurethattheIRCisactiveduringbootandfault.Ifyoucontinue
toexperiencedataloss,tryamanualcaptureofthesesequences.Tomanuallycaptureaserver
sequence,starttheIRC,andclickRecord.
OutofMemoryerrorstartingIntegratedRemoteConsole
TheclientsystemcanrunoutofmemoryiftoomanyIRCsessionsareopenedatonetime.Every
IRCsessionrequiresatleast16MBofmemoryforscreenbufferspaceandVirtualFoldercanuse
about100MB.IfamessageboxappearswhenstartingtheIRC,notenoughmemoryisavailable
ontheclienttobufferthescreendata.Forexample:
Tocorrectthesetypesoferrors,closesomeIRCsessionsoraddmemorytotheclientmachineto
allowmoresessionstobeopensimultaneously.
SessionleaderdoesnotreceiveconnectionrequestwhenIRCisinreplaymode
Asasessionleader,whenyouplaybackcapturevideodata,theIRCwillnotdisplaytheDeny
or AcceptwarningmessagewhenanotheruserattemptstoaccessorsharetheIRC.Instead,
thenewIRCsessionwillwaitandeventuallytime-out.IfyourequireaccesstotheIRC,attemptto
accesstheIRCandtime-out,usetheAcquirefeaturetotakecontroloftheIRC.
KeyboardLEDdoesnotdisplaycorrectly
TheclientkeyboardLEDdoesnotreflectthetruestateofthevariouskeyboardlockkeys.However,
theCapsLock,NumLockandScrollLockkeysarefullyfunctionalwhenusingtheKeyUp/Down
keyboardoptioninIRC.
TroubleshootingIntegratedRemoteConsoleissues195 
						

							InactiveIRC
TheiLO2IRCmightbecomeinactiveordisconnectedduringperiodsofhighactivity.Theissueis
indicatedbyaninactiveIRC.IRCactivityslowsbeforebecominginactive.Symptomsofanaffected
IRCinclude:
•TheIRCdisplaydoesnotupdate.
•Keyboardandmouseactivityarenotrecorded.
•SharedRemoteConsolerequestsdonotregister.
•TheVirtualMediaconnectiondisplaysanempty(blank)virtualmediadevice.
AlthoughyoucanreplayacapturedfileonaninactiveIRC,theactivestateoftheIRCisnot
restored.
ThisissuemightoccurwhenmultipleusersareloggedintoiLO2,aVirtualMediasessionis
connectedandisperformingacontinuouscopyoperation,oranIRCsessionisopen.TheVirtual
Mediacontinuouscopyoperationtakespriority,and,consequently,theIRClosessynchronization.
Eventually,theVirtualMediaconnectionresetsmultipletimesandcausestheoperatingsystemUSB
mediadrivetolosesynchronizationwiththeVirtualMediaclient.
Toworkaroundthisissue,reconnecttotheIRCandtheVirtualMedia.Ifpossible,reducethe
numberofsimultaneoususersessionstoiLO2.Ifnecessary,resetiLO2(theserverdoesnotneed
tobereset).
IRCFailedtoconnecttoservererrormessage
iLO2mightissuethemessageFailed to connect to serverwhenattemptingtoestablish
anIRCsession.VerifyanavailableTelnetconnection.
TheiLO2IRCclientwaitsaspecifiedamountoftimeforanIRCconnectiontobeestablishedwith
iLO2.Iftheclientserverdoesnotreceivearesponseinthisamountoftime,itissuesanerror
message.
Possiblecausesforthismessageinclude:
•Thenetworkresponseisdelayed.
•Asharedremoteconsolesessionisrequested,buttheremoteconsolesessionleaderdelays
sendinganacceptanceordenialmessage.
Toworkaroundthisissue,retrytheIRCconnection.Ifpossible,correctthenetworkdelayandretry
theIRCconnection.Iftherequestwasforasharedremoteconsolesession,attempttocontactthe
sessionleaderandretrytherequest.IftheremoteconsoleAcquirefunctionisenabled,usethe
Acquirebuttonratherthanrequestingasharedremoteconsolesession.
IRCtoolbariconsdonotupdate
WhenconnectingtotheIRConiLO2version1.30,anIRCobject(iLO2RemoteConsoleapplet)
isinstalledinthebrowser.TheobjectincludestoolbariconsfornewfeaturesincludediniLO2
version1.30.WhenbrowsingtoiLO2version1.29orearlier,theIRCobjectisnotreplacedby
theversionincludedwiththeearlierfirmware.Asaresult,toolbariconsappearforfeaturesincluded
iniLO2version1.30thatarenotavailableinearlierversions.Ifyouclickonanicon,anerror
messagemightappear.
TomanuallyremovetheIRCobject:
1.FromanInternetExplorerbrowser,clickTools>InternetOptions.
2.SelectTemporaryInternetfiles>Settings
3.ClickViewObjects.
4.Right-clickiLO2RemoteConsoleAppletandclickRemove.
5.ClickOKtoremovetheobject,andthenclickOKtoclose.
196TroubleshootingiLO2 
						

							GNOMEinterfacedoesnotlock
TerminatinganiLO2RemoteConsoleorlosingiLO2networkconnectivitydoesnotlockthe
GNOMEinterfacewheniLO2andtheGNOMEinterfaceareconfiguredfortheRemoteConsole
Lockfeature.
TheGNOMEkeyboardhandlerrequirestimetoprocesskeysequencesthatcontainmodifier
keystrokes.ThisissuedoesnotoccurwhenkeysequencesareenteredmanuallythroughtheIRC,
butitbecomesanissuewhenthekeysequenceissentbyiLO2.Thekeysequencewithkeystroke
modifierissentbyiLO2fasterthantheGNOMEkeyboardhandlercanprocessit.
AworkaroundforthisissueistousetheLinuxKDEGUIinsteadofGNOME.TheKDEkeystroke
handlerdoesnottakeanexcessivelylongtimetoprocesskeysequencesthatcontainmodifier
keys.BothKDEandGNOMEinterfacesshipwithalldistributionsofLinux.
RepeatingkeysontheRemoteConsole
WhenusingtheRemoteConsoleundercertainconditionsofnetworklatency,youcanregister
multiplekeypressesforasinglekeypress.Formoreinformation,see“RemoteConsolesettings”
(page81).
RemoteConsoleplaybackdoesnotworkwhenthehostserverispoweredoff
Whenattachedtoahostserverthatispoweredoff,RemoteConsoleplaybackdoesnotoperate.
ToaccessrecordedRemoteConsolefiles,power-ontheserverorattachtoanotheriLO2ina
poweredonserver.
TroubleshootingSSHandTelnetissues
ThefollowingsectionsdiscusstroubleshootingSSHandTelnetissues.
InitialPuTTYinputslow
DuringinitialconnectionusingaPuTTYclient,inputisacceptedslowlyforapproximately5seconds.
ThiscanbeaddressedbychangingtheconfigurationoptionsintheclientundertheLow-levelTCP
connectionoptions,unchecktheDisableNagle'salgorithmoption.UnderTelnetoptions,setTelnet
negotiationmodetoPassive.
PuTTYclientunresponsivewithSharedNetworkPort
WhenusingPuTTYclientwiththeSharedNetworkPort,thePuTTYsessionmightbecome
unresponsivewhenalargeamountadataistransferredorwhenusingaVirtualSerialPortand
RemoteConsole.Tocorrecttheissue,closethePuTTYclient,andrestartthesession.
SSHtextsupportfromaRemoteConsolesession
TheTelnetandSSHaccessfromtextRemoteConsolesupportsthestandard80x25configuration
ofthetextscreen.ThismodeiscompatiblefortextRemoteConsoleforthemajorityofavailable
textmodeinterfacesincurrentoperatingsystems.Extendedtextconfigurationbeyondthe80x25
configurationisnotdisplayedcorrectlywhenusingTelnetorSSH.HPrecommendsconfiguring
thetextapplicationin80x25modeorusetheiLO2RemoteConsoleappletprovidedbythe
webinterface.
Troubleshootingterminalservicesissues
Thefollowingsectionsdiscusstroubleshootingterminalservicesissues.
TerminalServicesbuttonisnotworking
TheTerminalServicesoptiondoesnotfunctioniftheDenyoptionisselectedontheJavasecurity
warningpopup.WhentheDenyoptionisselected,youaretellingthebrowserthattheRemote
TroubleshootingSSHandTelnetissues197 
						

							Consoleappletisnottrustworthy.TheRemoteConsolecannotexecuteanycoderequiringahigher
leveloftrust.IftheDenyoptionisselect,theRemoteConsolecannotlaunchthecoderequiredto
activatetheTerminalServicesbutton.IfyoulookintheJavaConsole,thefollowingerrormessage
appears:"Security Exception - Access denied".
TerminalServicesproxystopsresponding
AnytimeiLO2isreset(suchaschangingnetworksettingsorglobalsettings),TerminalServices
passthroughisunavailablefortwominutesfromthebeginningofthereset.iLO2requires60
secondstocompletetheresetandPOSTwitha60-secondbufferbeforecontinuing.Aftertwo
minutes,thestatuschangestoAvailableandTerminalServicespassthroughisavailableforuse.
Troubleshootingvideoandmonitorissues
Thefollowingsectionsdiscussitemstobeawareofwhenattemptingtoresolvevideoandmonitor
issues.
Generalguidelines
•Theclientscreenresolutionmustbegreaterthanthescreenresolutionoftheremoteserver.
•TheiLO2RemoteConsoleonlysupportstheATIRageXLvideochipthatisintegratedinthe
system.TheRemoteConsolefunctionalityofiLO2doesnotworkifyouinstallaplug-invideo
card.AllotheriLO2functionalityisavailableifyouchoosetouseaplug-invideocard.
•OnlyoneuseratatimecanaccesstheRemoteConsole.Checktoseeifanotheruserislogged
intoiLO2.
TelnetdisplaysincorrectlyinDOS
WhenusingtheiLO2TelnetsessiontodisplaytextscreensinvolvingamaximizedDOSwindow,
theTelnetsessionisunabletorepresentanythingexcepttheupperportionofthescreenifthe
serverscreenislargerthan80x25.
TocorrectthisadjusttheDOSwindowspropertiestolimititssizeto80x25,beforemaximizing
theDOSwindow.
•OnthetitlebaroftheDOSwindow,right-clickthemouseandselectProperties,thenselect
Layout.
•OntheLayouttab,changetheScreenBufferSizeheightto25.
VideoapplicationsnotdisplayingintheRemoteConsole
Somevideoapplications,suchasMicrosoftMediaPlayer,donotdisplay,ordonotdisplay
incorrectly,intheRemoteConsole.Thisissueismostoftenseenwithapplicationsthatusevideo
overlayregisters.Typically,applicationsthatstreamvideousethevideooverlayregisters.iLO2
isnotintendedforusewiththistypeofapplication.
Userinterfaceisnotdisplayingcorrectly
OnProLiantserversusingRedHatEL4.0andsomeotherLinuxsystemsandiLO2,thetextonthe
buttonsoftheuserinterfacemightbecutoffalongthebottomofthebutton.Thiserroroccurs
becauseMozillaFirefoxdoesnotdisplaythetextsizethatiLO2specifiesforthebuttons.Todisplay
thetextcorrectly,selectView>TextSize>Decreaseuntilthetextappearscorrectly.
TroubleshootingVirtualMediaissues
ThefollowingsectionsdiscusstroubleshootingVirtualMediaissues.
198TroubleshootingiLO2 
						

							VirtualMediaapplethasaredXanddoesnotdisplay
TheVirtualMediaappletmightproducearedXifanunsupportedbrowserorJVMisused,orif
EnableAllCookiesisnotenabled.Tocorrectthisissue,ensureyouareusingasupportedbrowser
andJVMonyourclientbyreviewingthesupportmatrixfoundin“Supportedbrowsersandclient
operatingsystems”(page15).AlsobesureEnableAllCookiesisselectedonthebrowserPreferences
orOptionsmenu.Somebrowsersdonotenablecookiesbydefault.
VirtualFloppymediaappletisunresponsive
iLO2VirtualFloppymediaappletcanbecomeunresponsiveifthephysicalfloppydiskettecontains
mediaerrors.
Topreventthevirtualfloppymediaappletfrombecomingunresponsive,runCHKDSK.EXE(ora
similarutility)tocheckthephysicalfloppydiskettemediaforerrors.Ifthephysicalmediacontains
errors,reloadthefloppydisketteimageontoanewphysicalfloppydiskette.
TroubleshootingiLOVideoPlayerissues
ThefollowingsectionsdiscusstroubleshootingiLOVideoPlayerissues.
Videocapturefiledoesnotplay
VerifythatthefileisavalidHPiLO2captureandisnotcorrupted.
Videocapturefileplayserratically
iLO2capturefilesarerecordingsofscreenactivity.Duringlongperiodsofscreeninactivity,the
recordedinactivityistruncatedtoreducefilesizeandimproveplaybackperformance.Thiscan
causetheplaybacktoappeartostartandstop,orplayerratically.
TroubleshootingRemoteTextConsoleissues
ThefollowingsectionsdiscussitemstobeawareofwhenattemptingtoresolveRemoteTextConsole
issues.
ViewingtheLinuxinstallerinthetextconsole
WheninstallingLinuxusingthetextconsole,theinitialinstallscreenmightnotdisplaybecausethe
screenisingraphicsmode.Tocorrectthisandproceedwiththeinstallation,doonethefollowing:
•FormostversionsofLinux,enterlinux text nofb.Thecharactersyouenterwillnotdisplay.
Ifenterthecommandcorrectly,thescreenchangesfromgraphicsmodetotextmode,displaying
thescreen.
•ForSLES9andSLES10,blindlypressF2and¯(downarrow)fromthetextconsole.Ifdone
correctly,thetextmodeisselectedandthescreenappears.
PassingdatathroughanSSHterminal
IfyouuseanSSHterminaltoaccessthetextconsole,SSHmightinterceptkeystrokedataandnot
passtheactiontothetextconsole.Whenthisoccurs,itappearsasifthekeystrokedidnotperform
itsfunction.Tocorrectthisissue,disableanySSHterminalshort-cuts.
Troubleshootingmiscellaneousissues
Thefollowingsectionsdiscusstroubleshootingmiscellaneoushardwareorsoftwareissues.
CookiesharingbetweenbrowserinstancesandiLO2
iLO2usesbrowsersessioncookiesinparttodistinguishseparatelogins.Eachbrowserwindow
displaysasaseparateuserlogin,whileactuallysharingthesameactivesessionwiththeiLO2.
TroubleshootingiLOVideoPlayerissues199 
						

							Thesemultipleloginscanconfusethebrowser.ThisconfusioncanappearasaniLO2issue;
however,thisisamanifestationoftypicalbrowserbehavior.
Severalprocessescancauseabrowsertoopenadditionalwindows.Browserwindowsopened
fromwithinanopenbrowserrepresentdifferentaspectsofthesameprograminmemory.
Consequently,eachbrowserwindowsharespropertieswiththeparent,includingcookies.
Sharedinstances
WheniLO2opensanotherbrowserwindow,forexample,RemoteConsole,VirtualMedia,or
Help,thiswindowsharesthesameconnectiontoiLO2andthesessioncookie.
TheiLO2WebservermakesURLdecisionsbasedoneachrequestreceived.Forexample,ifa
requestdoesnothaveaccessrights,itisredirectedtotheloginpage,regardlessoftheoriginal
request.Webserverbasedredirection,selectingFile>New>WindoworpressingtheCtrl+Nkeys,
opensaduplicateinstanceoftheoriginalbrowser.
Cookieorderbehavior
Duringlogin,theloginpagebuildsabrowsersessioncookiethatlinksthewindowtotheappropriate
sessioninthefirmware.ThefirmwaretracksbrowserloginsasseparatesessionslistedintheActive
SessionssectionoftheiLO2Statuspage.
Forexample,whenUser1logsin,theWebserverbuildstheinitialframesview,withcurrentuser:
User1inthetoppane,menuitemsintheleftpane,andpagedatainthelower-rightpane.As
User1clicksfromlinktolink,onlythemenuitemsandpagedataareupdated.
WhileUser1isloggedin,ifanotheruser,User2,opensanotherbrowserwindowonthesame
clientandlogsin,thesecondloginoverwritesthecookiegeneratedintheoriginalUser1session.
AssumingthatUser2isadifferentuseraccount,adifferentcurrentframeisbuilt,andanewsession
isgranted.ThesecondsessionappearsintheActiveSessionssectionoftheiLO2Statuspageas
currentuser:User2.
Thesecondloginhaseffectivelyorphanedthefirstsession(User1)bywipingoutthecookie
generatedduringUser1'slogin.ThisbehavioristhesameasclosingUser1'sbrowserwithout
clickingtheLogOutlink.User1'sorphanedsessionisreclaimedwhenthesessiontimeoutexpires.
Becausethecurrentuserframeisnotrefreshedunlessthebrowserisforcedtorefreshtheentire
page,User1cancontinuenavigatingusinghisorherbrowserwindow.However,thebrowseris
nowoperatingusingUser2'ssessioncookiesettings,eventhoughitisnotreadilyapparent.
IfUser1continuestonavigateinthismode(User1andUser2sharingthesameprocessbecause
User2loggedinandresetthesessioncookie),thefollowingcanoccur:
•User1'ssessionbehavesconsistentlywiththeprivilegesassignedtoUser2.
•User1'sactivitykeepsUser2'ssessionalive,butUser1'ssessioncantimeoutunexpectedly.
•Loggingoutofeitherwindowcausesbothwindowsessionstoterminate.Thenextactivityin
theotherwindowcanredirecttheusertotheloginpageasifasessiontimeoutorpremature
timeoutoccurred.
•ClickingLogOutfromthesecondsession(User2)resultsina
Logging out:  unknown page to display before redirecting the user to the login page.
•IfUser2logsoutthenlogsbackinasUser3,User1assumesUser3'ssession.
•IfUser1isatlogin,andUser2isloggedin,User1canaltertheURLtoredirecttotheindex
page.ItappearsasifUser1hasaccessediLO2withoutloggingin.
Thesebehaviorscontinueaslongastheduplicatewindowsareopen.Allactivitiesareattributed
tothesameuser,usingthelastsessioncookieset.
200TroubleshootingiLO2