HP Fax 1010 Plain Paper Inkjet Fax Machine Users Manual
Have a look at the manual HP Fax 1010 Plain Paper Inkjet Fax Machine Users Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1114 HP manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
care and maintenance care and maintenance care and maintenance care and maintenance care and maintenance care and maintenance care and maintenance35clear jammed documents and paperhp fax 1010 series 5To load the cartridge insert the cartridge as shown below. When the cartridge is pushed to the back of the cartridge carrier, lift the front of the cartridge up until it clicks into place. If the cartridge moves loosely in the carrier, it has not clicked into place. Repeat this step. 6Close the cartridge compartment cover and front panel. 7Press Start/Enter. 8Press 1 for new cartridge, or 2 for the old one. • When you put in a new cartridge, you must choose 1:New. • When you put in a used cartridge, choose 2:Used. This helps you to check the correct amount of ink you have left. • If you mix up several used cartridges, it is not possible to check the correct amount of remaining ink. Once you have put in a new cartridge, use it until it is completely exhausted. clear jammed documents and paper document jams during transmission If a document jams during transmission or copying, Remove jammed document appears in the display. DO NOT pull the document out of the slot. Doing so could harm your machine. to clear document jam: 1Open the front panel. 2Carefully remove the jammed document. 3Close the front panel firmly until it clicks into place. paper jams during printing If the fax paper jams while you are receiving or printing, Remove jammed paper and press Cancel appears in the message.
36care and maintenance hp fax 1010 series if the paper is jammed in the printing area 1Remove the jammed paper by pulling it out smoothly in the direction of the arrow as shown. If the paper tears when it is being removed check to ensure that no small pieces have been left inside the machine. 2Press Cancel. 3If this was a fax, reprint the fax. For more information, see reprinting faxes on page 29. if the paper is jammed in the paper feed area 1Remove the jammed paper as shown. If the paper tears when it is being removed check to ensure that no small pieces have been left inside the machine. 2Reload new paper with the print side facing toward you. 3Press Cancel when finished. maintain the print cartridge To maintain good printing quality, we recommend you occasionally maintain the print cartridge and its associated parts: clean the print cartridge nozzles If characters are not printing completely or white streaks appear in your text, you may have clogged nozzles. Clean the print cartridge as described below: 1Press Menu repeatedly until MAINTENANCE appears and press Start/Enter. 2Scroll to Clean Cartridge by pressing and press Start/Enter. 3Examine the printed test pattern. • If print quality does not improve, reinstall the cartridge and repeat these steps. • If the line is still broken, wipe the nozzles and contacts. For more information, see wipe the print nozzles and contacts on page 36. wipe the print nozzles and contacts If cleaning the print cartridge nozzles as discussed above does not help and you are certain the cartridge has plenty of ink, the problem may be caused by dried ink on the print cartridge nozzles and contacts or the print cartridge carrier contacts. Follow these two sets of instructions for manual cleaning.
care and maintenance care and maintenance care and maintenance care and maintenance care and maintenance care and maintenance care and maintenance37maintain the print cartridgehp fax 1010 series clean the nozzles 1Press Access Cartridge. 2Open the front panel and cartridge compartment cover and remove the cartridge. See replace the print cartridge on page 34. 3Gently blot and wipe the contacts and nozzles dry. • Use a clean cloth dampened with water to gently clean the entire copper-colored area, including the nozzles and contacts. • To dissolve any dried ink, hold the damp cloth against the nozzles for about three seconds. 4Reinstall the cartridge and close the cover and panel. If you spend a long time cleaning the cartridge, the cartridge carrier may have moved back to the original position. If so, press Access Cartridge again to move the carrier to the install position. 5Press Start/Enter. 6Press 1 for new cartridge or 2 for the old one. clean the cartridge carrier contacts Before cleaning these parts, there should be no scheduled job such as delayed fax, send polling, or faxes received into memory. Caution:Once you have unplugged the power cord from the machine, all data in memory will be lost. 1Press Access Cartridge. 2Open the front panel and cartridge compartment cover and remove the cartridge. See replace the print cartridge on page 34. 3Remove the print cartridge. 4Unplug the power cord from the electrical outlet of the rear of the machine. Warning! Shock Hazard.Be sure to unplug the power cord before proceeding. 5Clean the cartridge carrier contacts with clean and cotton swab. 6Plug in the power cord and reinstall the cartridge.
38care and maintenance hp fax 1010 series clean the document scanner area To keep your machine working properly, occasionally clean the white roller, document feeder rubber piece, and the scanning glass. If they are dirty, documents sent to another fax machine will not be clear. Important! If you turn the power off to clean the scanner, documents stored in memory will be lost. 1Open the front panel. 2Remove the white roller. aAt the right-hand end of the white roller there is a bushing that is secured with a small tab. bPush the tab slightly inward, then rotate towards you. Then pull up the right-hand end of the roller to remove it. 3Wipe the roller surface with a soft cloth dampened with water. 4Clean the document feeder rubber piece at the back of the front panel.
care and maintenance care and maintenance care and maintenance care and maintenance care and maintenance care and maintenance care and maintenance39adjust the scannerhp fax 1010 series 5Carefully wipe the scanning glass with a soft, dry cloth. • If the glass is very dirty, first wipe it with a slightly dampened cloth, then with a dry one. • Be careful not to scratch the glass surface. 6Replace the roller in reverse order, and then close the front panel firmly until it clicks into place. adjust the scanner The scanner is adjusted at the factory. If, however, you drop your machine while moving it, we recommend you adjust scanner. 1Press Menu repeatedly until MAINTENANCE appears and press Start/Enter. 2Scroll to Adjust Scanner by pressing and press Start/Enter. 3Load a plain WHITE sheet of paper (no writing or graphics) into the document feeder and press Start/Enter. • The machine starts to scan the document to adjust the scanner. • Printing quality may be unexpectedly worse if you do not use a plain WHITE paper for the adjustment. LCD error messages These are the error message that may display along with solutions. Display Status/Solution Adjust scanner first in Maintenance menuAdjust the scanner to fix this problem as described in adjust the scanner on page 39. Check white paper document and try againYou must use plain, white paper when adjusting the scanner. See adjust the scanner on page 39. Clean white roller, glass and try againFor more information, see clean the document scanner area on page 38. Duplicated with [Speed No.xx]The same number has already been registered into another speed dial code.
40care and maintenance hp fax 1010 series Exceeded Job Memory Cancel scheduled job and try againThe broadcasting and delayed fax can hold 5 jobs in total. Cancel a scheduled job and try again. Ink Low. Install new ink cartridgeThe print cartridge is low or has run out of ink. To install a new print cartridge, see replace the print cartridge on page 34. Although this message is displayed, you can make a copy or print a report. Incoming faxes will be stored in memory. You must manually print them, see reprinting faxes on page 29. Install ink cartridgePrint cartridge is not installed or improperly installed. Install mono ink cartridgeThe print cartridge should be installed to copy, print a report or receive a fax. Job Not AssignedYou attempted to cancel a scheduled job but no jobs are scheduled. Junk Fax EmptyYou attempted to delete a junk fax number when there is no junk fax number. Junk Fax FullThe machine can hold only 20 junk fax numbers. Load DocumentYou must load a document before preceding. Memory FullMemory has become full while receiving a fax. It will not answer the telephone until memory has been cleared. Print any faxes stored in memory and, if necessary, clear scheduled jobs See reprinting faxes on page 29 and see clearing memory on page 29. Memory Full Press Start/Enter to continueMemory has become full while scanning a document. Press Start/Enter to send or copy the scanned pages only. To cancel the job press Cancel and try again when memory becomes available, or split the new document into smaller parts. See clearing memory on page 29. Memory Received Ink Low. Install new ink cartridgeThe machine has data stored in memory. Replace the print cartridge with new one in order to print the faxes. Memory Received Load paper and press Start/EnterLoad paper and press Start/Enter. There might be a jam. Clear the jam as described in paper jams during printing on page 35. Memory Received Install ink cartridgeThere is no print cartridge in the machine. Install a print cartridge. New Fax ReceivedThe machine is low on ink and has received faxes into memory. You must replace the print cartridge (see replace the print cartridge on page 34) and reprint the faxes from memory (see reprinting faxes on page 29). No answer from remote faxThe other machine has not answered after all redial attempts to send a fax. No CID NumberThe machine could not detect the CID (Caller ID) number. No Dial NumberThere is no number in the redial memory. Not FoundThe number you are searching for does not exist in memory. Number already registeredThe number you are trying to enter already exists in the phone book or junk fax list. Number Not AssignedThere is no number assigned to this One-Touch or two-digit Speed number. Poll Code ErrorThe remote user entered the wrong poll code. Poll job exists alreadyYou have already programmed a polling send. Cancel scheduled job and try again. Display Status/Solution
care and maintenance care and maintenance care and maintenance care and maintenance care and maintenance care and maintenance care and maintenance41troubleshootinghp fax 1010 series troubleshooting Your problem may be listed in LCD error messages. The chart below shows other problems you can solve yourself. For problems you cannot resolve here, see use hewlett-packard support services on page 50. fax problems Polling Error Check remote siteThe machine you want to poll is not ready to answer your poll. Check with the other person. Remove jammed documentThe document you are sending has jammed in the document feeder. To clear the document jam, see document jams during transmission on page 35. You tried to copy or fax a document which is longer than 390 mm. System Busy Try again laterThe fax machine is busy doing something else. To redial now, press Start/EnterThe machine is waiting (three minutes) to automatically redial the fax number that was busy or did not answer. Display Status/Solution Problem Solution The machine is not working, there is no display, and the buttons are not working.Unplug the power cord and plug it in again. Check that your socket is live. No dial tone. Check that the phone is connected properly. Check the phone socket in the wall by plugging in another phone. Someone calls and gets a busy signal even though the fax is not busy.This may rarely occur if the answer mode is set to AUTO, a voice call comes in and is hung up without being answered, and another call is immediately received. In AUTO mode the machine goes back to fax receive mode if the voice call is not answered. The line will appear busy until the machine resets. The numbers stored in memory do not dial correctly.Make sure the numbers are programmed correctly. To print a Phone book list, see print user reports on page 28.. The document does not feed into the machine.Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. See document types and sizes on page 43. You cannot receive faxes automatically. Check if TEL appears on the right side of the display. In TEL mode, you cannot receive a fax automatically. Be sure the handset is seated on the cradle properly. The machine cannot receive faxes manually.Do not hang up the handset before pressing Start/Enter to receive a fax. The machine does not send anything. Check that the document is loaded face down. Send should show up in the display after it dials. Check if the machine to which you are sending can receive your fax. You cannot poll another machine. The fax machine you are polling may be using a poll code (password). The fax you received has blank bits on it. The machine sending to you may be faulty. A noisy phone line can cause line errors. Check your machine by making a copy. Spots or lines missing from the fax you receive.Check if the print cartridge is ok by making a copy. See maintain the print cartridge on page 36. Check with the telephone company to see if your phone line is noisy. You are receiving poor quality copies. The fax machine sending to you may have a dirty scan glass. Also, check with the telephone company to see if your phone line is noisy. Some of the words on the fax you received appear stretched.The machine sending to you had a temporary document jam.
42care and maintenance hp fax 1010 series print quality problems paper feeding problems Your machine does not make copies. Make sure your document is loaded face down. There are lines on copies or documents you send.Check your scan glass for marks and clean it (see clean the document scanner area on page 38.) The machine dials a number, but fails to make a connection with a remote fax machine.The remote fax machine may be turned off or unable to answer incoming calls. Speak with the other fax operator to solve the problem. You cannot store a document in memory. There may not be enough memory available to hold the document you want to store. If the display shows a Memory Full message, do the following until you can store your document in memory: • Print all unprinted faxes in memory (see reprinting faxes on page 29). • Delete unneeded polling faxes, broadcast faxes, or delayed faxes (see to cancel the scheduled job on page 25). Blank areas appear at the bottom of each page or on continuation pages, with only a small strip of material printed at the top.You may have selected the wrong paper size setting. To select the proper paper size, see Paper Size on page 30. Problem Solution Light or blurred characters. • Check ink level as described in view ink level on page 33. To install a new print cartridge, see replace the print cartridge on page 34. • Make sure the print cartridge is installed correctly. To clean the print cartridge, see maintain the print cartridge on page 36. Smudged or dark characters. Make sure the paper is straight and unwrinkled. Let ink dry before handling the paper. To clean the print cartridge, see maintain the print cartridge on page 36. Characters with white lines. • If Ink Low. Install new ink cartridge is displayed, install a new print cartridge as described in replace the print cartridge on page 34. • Remove and reinstall the print cartridge. • Clean the print cartridge (see maintain the print cartridge on page 36.) Improperly formed or misaligned characters.Clean the print cartridge (see clean the print cartridge nozzles on page 36.) Abnormal black horizontal lines Clean the cartridge carrier (see clean the cartridge carrier contacts on page 37.) Problem Solution Paper is jammed during printing. Clear paper jam as described in paper jams during printing on page 35. Paper sticks together. • Make sure you have less than 50 sheets in the paper tray. • Humid conditions may cause some paper to stick together. Take the paper out and fan the pages and replace. Paper fails to feed. Remove any obstructions inside the printer. Multiple sheets of paper feed. When loading paper, do not force the paper down into the printer. If multiple sheets have caused a paper jam, clear the paper jam. (see paper jams during printing on page 35.) Paper skews or buckles in the paper tray. The paper tray can hold up to 50 sheets. Make sure the paper guides do not cause the paper to bow in the bin. When loading paper, do not force it down into the machine. Problem Solution
43 specifications and regulatory INFORMATION specifications and regulatory INFORMATION specifications and regulatory INFORMATION specifications and regulatory INFORMATION specifications and regulatory INFORMATION specifications and regulatory INFORMATION specifications and regulatory INFORMATION 9 specification s and regulator y INFORMATION paper types and sizes This chapter contains product and supplies specifications, ordering information, and regulatory statements. paper types and sizes The HP Fax is designed to work optimally with plain cotton bond paper. The following paper sizes and weight can be used with your machine: document types and sizes You can insert a document that is up to 10 pages long in the document feeder. acceptable documents Paper size Dimensions Paper weight A4 210mm x 297mm (8.3in x 11.7in) 70 – 90g/m2 (20 – 24lbs) Letter 216mm x 279mm (8.5in x 11.0in) Legal 216mm x 356mm (8.5in x 14.0in) Single sheet 2 or more sheets Document size Max 216mm (W) x 356mm (L)a 8.5in (W) x 14in (L) a. When sending a document that is longer than A4 (297 mm/11.69 in.), you must immediately take out each sheet as soon as it has been scanned. Otherwise, the document may jam. Min. 148mm (W) x 128mm (L) 5.8in (W) x 5in (L) Effective scanning width 210mm 8.27in Number of sheets which can be loaded at a time-Up to 10 Thickness of document 0.07mm – 0.15mm 0.018in – 0.038in0.075mm – 0.12mm 0.019in – 0.03in Paper quality Uncoated on both sides specifications and regulatory information
44specifications and regulatory information hp fax 1010 series print cartridge The HP Fax uses the following print cartridge. product specifications The specifications are subject to change without notice. hp no. 20 black inkjet print cartridge C6614 Item Specification Type of unit Inkjet Desktop Facsimile Transceiver Communication System Public Switched Telephone Network (PSTN) and PABX Compatibility ITU Group3 Compression scheme MH, MR, MMR Modem speed 14400/12000/9600/7200/4800/2400bps Scanning method CIS (Contact Image Sensor) Input document size 8.5 inches (216mm) Effective scanning width 8.27 inches (210mm) Effective recording width 8 inches (203mm) Power consumption Standby: 5 Wh Printing Mode: Maximum 15 Wh Voltage 110 – 127~ Frequency 50 – 60 Hz Current 500 mA Temperature range 50°F to 95°F (10°C to 35°C) Humidity range 20 to 80% RH (non-condensing) Dimension (W x D x H) 365 x 275 x 160mm (14.4 x 9.8 x 5.9in) (all trays folded) 365 x 340 x 270mm (14.4 x 13.4 x 10.6in) (all trays extended) Weight 3.5 Kg (7.7 lb) (including handset) Power source See Rating Label attached on the back of the machine. Resolution Scan 200 x 200dpi Copy Standard/Fine: 300 x 300dpi Super Fine/Photo: 600 x 300dpi Faxing Standard: 98 x 203dpi Fine: 196 x 203dpi Super Fine: 392 x 203dpi Speed dials 50 ECM mode YES Grey scale 64 levels User memory capacity 0.5 Mbytes (capable of 40 pages at 4% coverage on A4) Ink Cartridge Part Number hp no. 20 (28ml) (C6614)