HP Deskjet F4213 User Manual

							3.Click the Device Services tab. 
4. Click Clean the Print Cartridges. 
5. Follow the prompts until you are satisfied with the quality of the output, and then click 
Done . 
If print quality still seems poor after you clean the print cartridges, try cleaning the 
print cartridge contacts before replacing the affected print cartridge. 
Related topics 
•Clean the print cartridge contacts 
•Replace the print cartridges
Clean the print cartridge contacts
CAUTION: Do not clean the print cartridge contacts unless you are having a problem 
with print quality and other measures have not been successful. For more information,
see Print quality troubleshooting .
Clean the print cartridge contacts if you get repeated messages on your computer screen 
prompting you to check a print cartridge after you already have cleaned or aligned the
print cartridges, or if the Check Print Cartridge light is blinking. 
Before cleaning the print cartridge contacts, remove the print cartridge and verify that 
nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you 
continue to get messages to check the print cartridges, clean the print cartridge contacts. 
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or 
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can 
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge 
contacts. These can damage the print cartridge or the product.
To clean the print cartridge contacts 
1. Turn on the product and open the print cartridge door. 
The print carriage moves to the far right side of the product.
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							2.Wait until the print carriage is idle and silent, and then unplug the power cord from 
the back of the product. 
3. Lightly press down on the print cartridge to release it, and then pull it towards you out 
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean 
each print cartridge one at a time. Do not leave a print cartridge outside the HP All-
in-One for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup. 
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any 
excess water from it. 
6. Hold the print cartridge by its sides. 
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for 
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back 
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.
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							9.Repeat if necessary for the other print cartridge. 
10. Gently close the print cartridge door and plug the power cord into the back of the 
product.
Related topics 
•Clean the area around the ink nozzles
•Replace the print cartridges
Clean the area around the ink nozzles
If the HP All-in-One is used in a dusty environment, a small amount of debris might 
accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers.
When debris gets on the print cartridges, it can cause ink streaks and smudges on printed 
pages. Ink streaking can be corrected by cleaning around the ink nozzles as described 
here.
NOTE: Clean the area around the ink nozzles only if you continue to see streaks 
and smudges on your printed pages after you have already cleaned the print 
cartridges by using the software you installed with the HP All-in-One.
Make sure you have the following materials available: 
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or 
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can 
damage the print cartridges).
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching 
these parts can result in clogs, ink failure, and bad electrical connections.
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							To clean the area around the ink nozzles 
1. Turn on the product and open the print cartridge door. 
The print carriage moves to the far right side of the product.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from 
the back of the product. 
3. Lightly press down on the print cartridge to release it, and then pull it towards you out 
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean 
each print cartridge one at a time. Do not leave a print cartridge outside the product 
for more than 30 minutes.
4. Place the print cartridge on a piece of paper with the ink nozzles facing up. 
5. Lightly moisten a clean foam rubber swab with distilled water. 
6. Clean the face and edges around the ink nozzle area with the swab, as shown below.
1Nozzle plate (do not clean)
2Face and edges around the ink nozzle area
CAUTION:Do not clean the nozzle plate.
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							7.Hold the print cartridge with the HP logo on top, and insert the print cartridge back 
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.
8. Repeat if necessary for the other print cartridge. 
9. Gently close the print cartridge door and plug the power cord into the back of the 
product.
Related topics
Clean the print cartridges
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
SurfaceRemedy
SkinWash the area with an abrasive soap.
White fabricWash the fabric in  cold water and use chlorine bleach.
Color fabricWash the fabric in cold water and use sudsy ammonia.
CAUTION:Always use cold water to remove ink from fabric. Warm or hot water can 
set the ink into the fabric.
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							11 Shop for ink supplies
For a list of print cartridge numbers, see the printed documentation that came with the 
HP All-in-One. You can also use the software  that came with the HP All-in-One to find 
out the reorder number for all the print cartridges. You can order print cartridges online 
from the HP Web site. Additionally, you can contact a local HP reseller to find out the
correct print cartridge reorder numbers for your product and purchase print cartridges. 
To order genuine HP supplies for the HP All-in-One, go to www.hp.com/buy/supplies . If 
prompted, choose your country/region, follow the prompts to select your product, and 
then click one of the shopping links on the page.
NOTE: Ordering print cartridges online is not supported in all countries/regions. If it 
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges from your desktop 
▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply. 
You will see a list of original HP printing supplies that are compatible with your device, 
as well as options to conveniently purchase the supplies you need (options vary by 
country/region). 
If you deleted this icon fr om your desktop, click the Start menu, point to the HP folder, 
then click  Shop for Supplies. 
To order print cartridges through the HP Photosmart Software 
1. In the HP Solution Center, click Settings, point to Print Settings, and then click 
Printer Toolbox .
NOTE:You can also open the Printer Toolbox from the Print Properties dialog 
box. In the  Print Properties dialog box, click the Features tab, and then click the 
Printer Services  button.
2.Click the Estimated Ink Levels tab. 
3. Click Print Cartridge Ordering Information. 
The print cartridge reorder numbers appear. 
4. Click Order Online. 
HP sends detailed printer information, including model number, serial number, and 
ink supply levels, to an authorized on line reseller. The supplies you need are 
preselected; you can change quantities, add or remove items, and then check out.
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							12 Troubleshooting
This section contains the following topics: 
•View the Readme file 
•Hardware setup troubleshooting 
•Software installation troubleshooting 
•Paper jams 
•Print cartridge troubleshooting
•Print quality troubleshooting
•Print troubleshooting 
•Copy troubleshooting 
•Scan troubleshooting
•Errors
View the Readme file
You might want to refer to the Readme file for information on system requirements and 
possible installation problems. 
You can access the Readme file by clicking  Start, pointing to Programs or All 
Programs , pointing to HP, pointing to Deskjet F4200 All-In-One series, and then 
clicking  Readme. 
You can access the Readme file by double-clicking the icon located in the top-level folder 
of the HP All-in-One software CD-ROM.
Hardware setup troubleshooting
This section contains hardware troubleshooting information for the product. 
Many issues are caused when the product is connected to the computer using a USB 
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do 
so, you must foll ow these steps: 
Troubleshooting common setup issues 
1. Disconnect the USB cable from the computer. 
2. Uninstall the software (if you have already installed it). 
For more information, see Uninstall and reinstall the software . 
3. Restart your computer. 
4. Turn off the product, wait one minute, then restart it. 
5. Reinstall the HP Photosmart software.
CAUTION:Do not connect the USB cable to the computer until prompted by the 
software instal lation screen.
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							This section contains the following topics: 
•The product will not turn on 
•I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
•After setting up the product, it does not print
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement 
from the printer when you turn on the product. 
•Solution 1: Make sure you are using the power cord that came with the product 
•Solution 2: Reset the product 
•Solution 3: Press the On button more slowly
•Solution 4: Contact HP to replace the power supply
•Solution 5: Contact HP support for service 
Solution 1: Make sure you are using the power cord that came with the product
Solution: 
• Make sure the power cord is firmly connected to both the product and the power 
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adapter
3Power outlet
• If you are using a power strip, make sure the power strip is on. Or, try plugging 
the product directly into a power outlet.
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							•Test the power outlet to make sure it is working. Plug in an appliance that you 
know works, and see if the appliance has power. If not, then there might be a 
problem with the power outlet. 
• If you plugged the product into a switched outlet, make sure the outlet is switched 
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet. 
Cause: The product was not being used with the power cord it was shipped with. 
If this did not solve the issue, try the next solution.
Solution 2: Re set the product 
Solution: Turn off the product, and then unplug the power cord. Plug the power 
cord back in, and  then press the On button to turn on the product. 
Cause: The product experienced an error. 
If this did not solve the issue, try the next solution.
Solution 3: Press the  On button more slowly 
Solution: The product might not respond if you press the On button too quickly. 
Press the  On button once. It might take a few minutes for the product to turn on. If 
you press the  On button again during this time, you might turn the product off.
CAUTION:If the product still does not turn on, it might have a mechanical failure. 
Unplug the product from the power outlet. 
Contact HP support for service.
Go to: www.hp.com/support . If prompted, choose your country/region, and then 
click  Contact HP for information on calling for technical support.
If this did not solve the issue, try the next solution. 
Cause: You pressed the On button too quickly. 
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply 
Solution: Contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for information 
on calling for technical support. 
Cause: The ink cartridge(s) were not intended for use in this product. 
If this did not solve the issue, try the next solution.
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Troubleshooting