HP Deskjet F4213 User Manual

							The Registry Editor appears. 
c . In the Registry Editor, select My Computer. 
d .With My Computer highlighted, click File, and then click Export. 
e . Browse to a storage location that is easy for you to remember; for example: 
My Documents  or Desktop. 
f . In the Export Range area, select All. 
g . Enter a filename for the backed up Registry. 
HP suggests naming the file with the current date; for example: Registry 
Backup 04_01_07. 
h . Click Save to save the Registry. 
6. Edit the registry. 
To edit the Registry 
a . Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet 
\Services\Spooler  Registry key. 
Details of the Registry key appears on the pane to the right. 
b . Check the DependOnService data string (in the pane on the right) to see if 
lexbces  is listed in the Data column. 
c . If the Data column contains lexbces, right-click DependOnService and 
select  Modify. 
Do one of the following:
• If you see only  lexbces, but not RPCSS, delete lexbces and enter 
RPCSS . 
• If you see both  lexbces and RPCSS, delete only lexbces and keep 
RPCSS . 
d . Click OK. 
7. Restart the computer, and then try to scan again. 
If you can scan successfully, then proceed with the next step to restart the 
Lexbcserver  service.
NOTE:Restarting the service enables the normal functionality of the 
Lexmark or Dell devices without affecting HP software.
8. Restart the Lexbcserver service. 
To restart the service 
a . On the Windows taskbar, click Start, right-click My Computer, and then click 
Manage . 
The  Computer Management screen appears. 
b . Double-click Services and Applications, and then double-click Services. 
c . In the right pane, right-click Lexbceserver, and then click Properties. 
d .On the General tab, in the Service status area, click Start. 
e .From the Startup type drop-down menu, select Automatic, and then click 
OK . 
f . Click OK to close the dialog box.
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							Cause:The Lexbceserver service installed by a Lexmark printer, Lexmark all-in- 
one, or Dell all-in-one, caused a scan communication error. 
If this did not solve the issue, try the next solution.
Solution 9: Run the Scan Diagnostic utility 
Solution: Download and run the Scan Diagnostic utility to find and correct 
problems with your product. 
To download and run the Scan Diagnostic utility 
1. Go to: www.hp.com and click Software and driver downloads. 
2. Select Download drivers and software (and firmware). 
3. Type your product name and model number in the field provided, and then press 
Enter . 
4. Select the operating system of your computer where the HP software is installed. 
5. Go to the Utility section and download the HP Scan diagnostic utility. 
6. Try to scan. 
If an error condition is identified with any of the HP software components, a red 
X is displayed next to the component. If there is no error condition, a green check 
mark is displayed next to the component. The utility is equipped with a  Fix button 
to correct the e rror conditions. 
Cause: There was a problem with the connections between the product and the 
computer. 
If this did not solve the issue, try the next solution.
Solution 10: Install a patch
Solution: Download and install the unexpected internal error and 
communications failure  patch. 
This patch resolves the  An unexpected internal error has occurred error and other 
communication failures with the product. 
To install the patch 
1. Go to: www.hp.com and click Software and driver downloads. 
2. Select Download drivers and software (and firmware). 
3. Select the operating system of your computer where the HP software is installed. 
4. Go to the Patch section and download the HP Image zone/photo and imaging 
unexpected internal error and communications failure patch . 
5. Double-click the patch to install it on the computer. 
6. Try to scan. 
Cause: You needed to install the unexpected internal error and 
communications failure  patch. 
If this did not solve the issue, try the next solution.
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							Solution 11: Check the USB chipset and controller 
Solution: Check the USB chipset and controller. 
Scan communication errors can occur because of compatibility issues with USB 
chipsets installed on the  computer. This can be caused by a mismatch in the 
handshake timing between HP product chipset and certain types of USB chipsets on
the computer. 
To check the USB chipset and controller 
1. On the Windows taskbar, click Start, right-click My Computer, and then click 
Properties . 
2. Click the Hardware tab, and then click Device Manager. 
3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 
4. Check if you have one of the following chipsets listed: 
• SIS 7001 USB host controller 
•ALI chipsets 
• NEC universal host controllers 
• Intel 82801 AA, Intel 82801BA/BAM
NOTE: This is not a comprehensive list. If you are experiencing 
communication issues while trying to scan, follow the steps below to resolve
the issue.
5. Disconnect all USB devices (printers, scanners, cameras, etc.) from the 
computer, except the mouse or keyboard. 
6. Reconnect the USB cable to the USB port on the back of the product. 
7. Reconnect the other end of the USB cable to a USB port on your computer.
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							8.Make sure the power cord is firmly connected to both the product and the power 
adaptor. Plug the power cord into a grounded power outlet, surge protector, or 
power strip.
1Power connection
2Power cord and adaptor
3Grounded power outlet
9. Turn on the product. 
10. Print a self-test report to test the basic standalone functionality of the product. 
See the following procedure for more information about printing a self-test report. 
11. Try to scan. 
If the scan is succe ssful, other USB devices connected to the computer might be 
causing the problem. 
12. If the scan is successful, then connect one USB device at a time to the computer. 
13. Test the scanning functionality after each connection, until you identify which 
piece of equipment is causing the problem. 
14. If the product fails to scan. Or, does not establish communication with the 
computer along with any of the USB devices plugged in, then connect a powered
USB hub between the product and the computer. 
This might help to establish, or to maintain, communication between the computer 
and the product. See the following section for more information about USB hubs.
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							To print a self-test report 
1. Load letter or A4 unused plain white paper into the input tray. 
2. Press and hold the Cancel button and then press the Start Copy Color button. 
The product prints a self-test report, which  might indicate the source of the printing 
problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick color lines are 
complete. 
• If more than a few lines in a pattern are broken, this might indicate a problem 
with the nozzles. You might need to clean the print cartridges. 
• If the black line is missing, faded, streaked, or shows lines, this might indicate 
a problem with the black print cartridge in the right slot. 
• If any of the color lines are missing, faded, streaked, or show lines, this might 
indicate a problem with the tri-color print cartridge in the left slot. 
More information about using a USB hub 
• Verify that the USB hub is a powered hub and the power adapter is plugged in. 
Some powered hubs do not include the power adapter as a standard item. 
• The hub must be plugged into a power source. 
• Some hubs cannot handle more than four full-power USB devices. You can 
connect a maximum of fi ve hubs to the system. 
• If the product has trouble with a hub when the hubs are connected together, or 
there are more than four devices on the hub, connect the product to the hub that 
is directly connected to the computer (unless there are known issues). 
Cause: There was a compatibility issue with USB chipsets installed on the 
computer. 
If this did not solve the issue, try the next solution.
Solution 12: Uninstall the so ftware and reset the product 
Solution: Uninstall the software completely, and then reinstall it. 
To uninstall the software and reset the product 
1. Disconnect and reset the product. 
To disconnect and reset the product 
a . Make sure the product is turned on. 
b . Press the On button to turn off the product.
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							c. Disconnect the power cord from the back of the product. 
d . Reconnect the power cord to the back of the product. 
e . Press the On to turn on the product. 
2. Uninstall the software completely.
NOTE:It is important that you follow the uninstall procedure carefully to 
ensure you have removed the software completely from the computer, before 
reinstalling it.
To uninstall the  software completely 
a . On the Windows taskbar, click Start, Settings, Control Panel, (or just 
Control Panel ). 
b . Double-click Add/Remove Programs (or click Uninstall a program). 
c . Remove all the items that are related to the HP scanning software.
CAUTION:If the computer is manufactured by HP or Compaq, do not 
remove any applications other than those listed below.
• HP Imaging device functions 
• HP Document Viewer 
• HP Photosmart Essential
• HP Image Zone 
• HP Photo and imaging gallery 
• HP Photosmart, Officejet, Deskjet, (with product name and software 
version number) 
• HP Software update
• HP Share to web 
• HP Solution Center 
•HP Director 
• HP Memories Disk Greeting Card Creator 32 
d .Go to C:\Program Files\HP or C:\Program Files\Hewlett- 
Packard  (for some older products) and delete the Digital Imaging 
folder. 
e .Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old. 
3. Turn off programs that run in the background.
NOTE:When the computer is turned on, a software group called the 
Terminate and Stay Resident (TSR) programs automatically loads. These
programs activate some of the computer utilities, such as the anti-virus
software, but are not required for the computer to function. Occasionally, 
TSRs prevent the HP software from loading so that it does not install properly. 
In Windows Vista, Windows XP, and Windows 2000, use the MSCONFIG
utility to prevent TSR programs and services from starting up.
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							To turn off programs that run in the background 
a . On the Windows taskbar, click Start. 
b . Depending on your operating system, do one of the following: 
• In Windows Vista: In  Start Search, type MSCONFIG, and then press 
Enter . 
When the User Account Control dialog box appears, click  Continue. 
• In Windows XP and Windows 2000: Click  Run. When the Run dialog box 
appears, type  MSCONFIG, and then press Enter. 
The  MSCONFIG utility application appears. 
c . Click the General tab. 
d . Click Selective Startup. 
e . If there is a check mark next to Load Startup Items, click the check mark to 
remove it. 
f . Click the Services tab, and select the Hide All Microsoft Services box. 
g . Click Disable all. 
h . Click Apply, and then click Close.
NOTE:If you receive a message stating Access is denied while making 
changes, click  OK and continue. The message will not prevent you from 
making the changes.
i . Click Restart to apply the changes to the computer during the next restart. 
After the computer  restarts, the You’ve used system configuration utility 
to make changes to the way windows starts  message appears. 
j . Click the check box next to Do not show this message again. 
4. Run the Disk Cleanup utility to delete temporary files and folders. 
To run the Disk Cleanup utility 
a . On the Windows taskbar, click Start, click Programs or All Programs, and 
then click  Accessories. 
b . Click System Tools, and then click Disk Cleanup. 
The  Disk Cleanup analyzes the hard drive and then presents a report with a 
list of components to delete. 
c . Select the appropriate check boxes to remove the unnecessary components. 
More information about the Disk Cleanup utility 
The Disk Cleanup utility frees hard disk space on your computer by doing the 
following: 
• Deleting temporary Internet files 
• Deleting downloaded program files 
• Emptying the Recycle Bin 
• Deleting files from your temporary folder
• Deleting files created by other Windows tools 
• Removing optional Windows components that you do not use 
d . After selecting the components to remove, click OK.
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							5.Install the software. 
To install the software 
a . Insert software CD into the CD-ROM drive of the computer. 
The software installation will start automatically.
NOTE: If the installation does not run automatically, from the Windows 
Start  menu, click Start Search (or Run). In the Start Search (or Run 
dialog box), type  d:\setup.exe, and then press Enter. (If your CD-ROM 
drive is not assigned to drive letter D, enter the appropriate drive letter.)
b . Follow the prompts on the computer screen to install the software. 
6. Try to scan. 
Cause: The software needed to be completely uninstalled and reinstalled.
Unable to print 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Print a self-test report 
•Solution 2: Clear the print queue 
•Solution 3: Disconnect and reconnect the USB cable 
•Solution 4: Verify the driver configuration 
•Solution 5: Check if the printer is paused or offline
•Solution 6: Clear the print queue manually 
•Solution 7: Restart the print spooler 
•Solution 8: Check the software application 
Solution 1: Print  a self-test report 
Solution: Print a self-test report to see if the product can print and is communicating 
with the computer. 
To print a self-test report 
1. Load letter or A4 unused plain white paper into the input tray. 
2. Press and hold the Cancel button and then press the Start Copy Color button. 
The product prints a self-test report, which might indicate the source of the printing 
problem. A sample of the ink test area of the report is shown below.
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							3.Make sure the test patterns show a complete grid and the thick color lines are 
complete. 
• If more than a few lines in a pattern are broken, this might indicate a problem 
with the nozzles. You might need to clean the print cartridges. 
• If the black line is missing, faded, streaked, or shows lines, this might indicate 
a problem with the black print cartridge in the right slot. 
• If any of the color lines are missing, faded, streaked, or show lines, this might 
indicate a problem with the tri-color print cartridge in the left slot. 
If the self-test report fails to print, make sure you set up the product properly. See the 
Setup Guide that came with the product for information about setting it up. 
Cause: The product was not set up properly. 
If this did not solve the issue, try the next solution.
Solution 2: Clear the print queue
Solution: Restart your computer to clear the print queue. 
To clear the print queue 
1. Restart your computer. 
2. After the computer has restarted, check the print queue. 
a . Depending upon your operating system, do one of the following: 
• Windows Vista: On the  Windows taskbar, click Start, click Control 
Panel , and then click Printers. 
• Windows XP: On the  Windows taskbar, click Start, click Control Panel, 
and then click  Printers and Faxes. 
• Windows 2000: On the Windows taskbar, click  Start, point to Settings, 
and then click  Printers. 
b . Double-click the icon for your product to open the print queue. 
If there are no print jobs pending, the issue might have been resolved. 
3. Try to print again. 
Cause: The computer needed to be restarted to clear the print queue. 
If this did not solve the issue, try the next solution.
Solution 3: Disconnect and reconnect the USB cable 
Solution: Disconnect the USB cable from the computer and product, and then 
reconnect it. 
To disconnect and reconnect the USB cable 
1. Disconnect the USB cable from the product. 
2. Disconnect the USB cable from the computer. 
3. Leave the USB cable disconnected for 5-6 seconds.
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							4.Reconnect the USB cable to the product and the computer.
After reconnecting the USB cable, the product should start printing the jobs in 
queue.
NOTE: If you are connecting the product through a USB hub, make sure the 
hub is turned on. If the hub is on, try connecting directly to your computer.
5. If the product does not start printing automatically, start another print job. 
Cause: The USB cable needed to be disconnected. 
If this did not solve the issue, try the next solution.
Solution 4: Verify the driver configuration 
Solution: Check to make sure the product is set as the default printer and it is using 
the correct printer driver. 
To verify that the product is  set as the default printer 
1. Depending upon your operating system, do one of the following: 
• W i n d o w s  V i s t a :  O n  t he Windows taskbar, click Start, click Control Panel, and 
then click  Printers. 
• Windows XP: On the Windows taskbar, click  Start, click Control Panel, and 
then click  Printers and Faxes. 
• Windows 2000: On the Windows taskbar, click  Start, point to Settings, and 
then click  Printers. 
2. Make sure the correct product is set as the default printer. 
The default printer has a check mark in a black circle next to it. 
3. If the wrong product is set as the default printer, right-click the correct product and 
select  Set as Default.
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