HP Deskjet F4213 User Manual

							7.Follow the onscreen instructions and the instructions provided in the Setup Guide 
that came with the product. 
8. If you are still having trouble scanning, remove the following additional 
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not 
remove any applications other than those listed below.
• HP Imaging device functions 
• HP Document Viewer 
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery 
• HP Photosmart, Officejet, Deskjet, (with product name and software version 
number) 
• HP Software update 
• HP Share to web 
• HP Solution Center 
•HP Director 
• HP Memories Disk Greeting Card Creator 32 
Cause: There might have been a problem when you originally installed the 
HP Photosmart Software.
Product could not find available scan destinations 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Restart the computer 
•Solution 2: Uninstall and reinstall the HP Photosmart Software 
Solution 1: Restart the computer 
Solution: Restart the computer. 
Cause: You might not have restarted the computer after installing the product 
software. Or, there might have been another problem with the computer. 
If this did not solve the issue, try the next solution.
Solution 2: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and 
then reinstall it using the CD that came with your product. 
To uninstall and reinstall the software 
1. On the Windows taskbar, click Start, Settings, Control Panel. 
2. Double-click Add/Remove Programs.
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							3.Remove all the items that are related to the HP scanning software. 
A message appears on the computer to restart after removing some programs 
from the  Add/Remove Programs list. 
4. Select Click here to restart later. 
5. Disconnect the product from your computer and then restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have 
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then 
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on 
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide 
that came with the product. 
8. If you are still having trouble scanning, remove the following additional 
applications from the Add/Remove  Programs list, if they are present.
CAUTION:If the computer is manufactured by HP or Compaq, do not 
remove any applications other than those listed below.
• HP Imaging device functions 
• HP Document Viewer 
• HP Photosmart Essential
• HP Image Zone 
• HP Photo and imaging gallery 
• HP Photosmart, Officejet, Deskjet, (with product name and software version 
number) 
• HP Software update
• HP Share to web 
• HP Solution Center 
•HP Director
• HP Memories Disk Greeting Card Creator 32 
Cause: There might have been a problem when you originally installed the 
HP Photosmart Software.
Required software component was not found or was incorrectly installed 
Solution: Uninstall the complete HP Photosmart Software from the computer and 
then reinstall it using the CD that came with your product. 
To uninstall and reinstall the software 
1. On the Windows taskbar, click Start, Settings, Control Panel. 
2. Double-click Add/Remove Programs.
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							3.Remove all the items that are related to the HP scanning software. 
A message appears on the computer to restart after removing some programs 
from the  Add/Remove Programs list. 
4. Select Click here to restart later. 
5. Disconnect the product from your computer and then restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have 
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then 
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on 
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide 
that came with the product. 
8. If you are still having trouble scanning, remove the following additional 
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not 
remove any applications other than those listed below.
• HP Imaging device functions 
• HP Document Viewer 
• HP Photosmart Essential
• HP Image Zone 
• HP Photo and imaging gallery 
• HP Photosmart, Officejet, Deskjet, (with product name and software version 
number) 
• HP Software update
• HP Share to web 
• HP Solution Center 
•HP Director
• HP Memories Disk Greeting Card Creator 32 
Cause: There might have been a problem when you originally installed the 
HP Photosmart Software.
Error occurred while communicating with the product 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Reset the product 
•Solution 2: Check the power cord and USB cable 
•Solution 3: Restart the computer 
•Solution 4: Uninstall and reinstall the product
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							•Solution 5: Uninstall and reinstall the HP Photosmart Software 
•Solution 6: Contact HP support for service 
Solution 1: Re set the product 
Solution: Turn off the product and reset it by disconnecting the power cord. Wait 
60 seconds, and then plug in the power cord. Turn on the product. 
Cause: You needed to reset the product. 
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable 
Solution: Make sure that the power cord and USB cable are properly attached and 
plugged in. Also, make sure that the product is turned on. 
To check the power supply 
1. Make sure the power cord is firmly connected to both the product and the power 
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
2. Make sure the product is turned on. 
3. If the product is not receiving electrical power, connect it to another power outlet. 
4. Turn off the product and reset it by disconnecting the power cord. 
5. Wait 5 seconds, and plug in the power cord. 
6. Turn on the product. 
7. Try to scan again.
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							To check the USB connection 
1. Verify that the USB cable is securely plugged into the USB port on the back of 
the product. 
2. Make sure the other end of the USB cable is plugged into a USB port on your 
computer.
3. Try to scan again. 
If the scan fails, continue to the next step. 
4. Do one of the following, depending upon how the product is connected to the 
computer: 
• If the USB cable is connected to a USB hub, try unplugging and replugging 
the USB cable into the hub. If that does not work, try turning off the hub and 
then turning it on again. Finally, try disconnecting the cable from the hub and 
connecting it directly to the computer. 
• If the USB cable is connected to a docking station for a laptop, disconnect the 
cable from the docking station and connect it directly to the computer. 
• If the USB cable is directly connected to the computer, try plugging it into 
another USB port on the computer. 
5. If there are other USB devices connected to the computer, disconnect the other 
devices, except for the  keyboard and the mouse. 
6. Check the USB cable to make sure it is functioning properly.
NOTE:If you are using an older cable, it might not be working properly. Try 
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify 
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead. 
8. Restart the computer. 
9. After the computer restarts, try to scan again. 
Cause: The power cord or USB cable was not attached properly. 
If this did not solve the issue, try the next solution.
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							Solution 3: Restart the computer 
Solution: Restart the computer. 
Cause: You might not have restarted the computer after installing the product 
software. Or, there might have been another problem with the computer. 
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product 
Solution: Uninstall the product from the Printers and Faxes control panel and then 
reinstall it. 
To uninstall and reinstall the product 
1. Disconnect the USB cable between the product and the computer. 
2. On the Windows taskbar, click Start, Printers and Faxes. 
3. Right-click the product and select Delete. 
4. Wait several seconds, and then reconnect the product to the computer with the 
USB cable. 
5. Follow any onscreen prompts to reinstall the product. 
Cause: There might have been a problem when you originally installed the product. 
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software 
Solution: Uninstall the complete HP Photosmart Software from the computer and 
then reinstall it using the CD that came with your product. 
To uninstall and reinstall the software 
1. On the Windows taskbar, click Start, Settings, Control Panel. 
2. Double-click Add/Remove Programs. 
3. Remove all the items that are related to the HP scanning software. 
A message appears on the computer to restart after removing some programs 
from the  Add/Remove Programs list. 
4. Select Click here to restart later. 
5. Disconnect the product from your computer and then restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have 
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then 
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on 
the CD-ROM drive and double-click it.
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							7.Follow the onscreen instructions and the instructions provided in the Setup Guide 
that came with the product. 
8. If you are still having trouble scanning, remove the following additional 
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not 
remove any applications other than those listed below.
• HP Imaging device functions 
• HP Document Viewer 
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery 
• HP Photosmart, Officejet, Deskjet, (with product name and software version 
number) 
• HP Software update 
• HP Share to web 
• HP Solution Center 
•HP Director 
• HP Memories Disk Greeting Card Creator 32 
Cause: There might have been a problem when you originally installed the 
HP Photosmart Software. 
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions 
and are still having a problem, contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for technical 
support. 
Cause: You might need assistance to enable the product or software to function 
properly.
File messages
The following is a list of file-related error messages: 
•Error reading or writing the file 
•File not found 
•File format not supported 
•Invalid file name 
•Supported file types for the HP All-in-One
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							Error reading or writing the file 
Solution: Check to see if you have the right folder and file name. 
Cause: The product software could not open or save the file.
File not found 
Solution: Close some applications and try the task again. 
Cause: There was not enough available memory on your computer to create a print 
preview file.
File format not supported 
Solution: Open the file in another application, and save it in a format that the 
product software recognizes. 
For more information, see:
Supported file types for the HP All-in-One
Cause: The product software did not recognize or support the file format of the 
image you are trying to open or save. If the file extension indicates it is a supported 
file type, the file might be corrupted.
Invalid file name 
Solution: Make sure that you are not using any invalid symbols in the file name. 
Cause: The file name you entered was invalid.
Supported file types for the HP All-in-One 
Refer to the follow ing for the supported file formats: 
• The HP Photosmart software supports the following file formats: BMP, DCX, FPX, 
GIF, JPG, PCD, PCX, TI F, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG 
• When scanning, the HP Photosmart Software enables you to save an image in the 
following file  formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF
General user messages
The following is a list of messages related to common user errors: 
•Cannot crop 
•Borderless printing error 
•Disconnected 
•No scan options 
•Out of disk space
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							Cannot crop 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Close applications that are not being used 
•Solution 2: Create more space on your hard drive 
Solution 1: Close applications that are not being used 
Solution: Close all applications that are not in use. This includes applications that 
run in the background, such as screen savers and virus checkers. If you turn off your 
virus checker, remember  to turn it back on after you finish your scan. 
If this problem occurs frequently, or if you encounter memory problems while using 
other applications, you might need to add more memory to your computer. See the 
user guide that came with your computer for more information. 
Cause: The computer does not have enough memory.
Solution 2: Create more space on your hard drive 
Solution: Empty the Recycle Bin on your desktop. You might also need to remove 
files from the hard disk; for example, delete temporary files. 
Cause: For scanning, there must be at least 50 MB of space available on your 
computers hard disk.
Borderless printing error 
Solution: Borderless printing cannot occur with only the black print cartridge 
installed. Install the tri-color print cartridge. 
For more information, see:
Replace the print cartridges 
Cause: The product was in ink-backup mode with only the black print cartridge 
installed, and a borderless print job was initiated.
Disconnected 
Solution: Make sure your computer is turned on and is connected to the product. 
Also make sure you installed the software that came with the product. 
For more information, see:
After setting up the product, it does not print 
Cause: Several situations can cause this error message to appear. 
• Your computer was not turned on. 
• Your computer was not connected to the product.
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							•The software that came with the product was not installed correctly. 
• The software that came with the product is installed, but it was not running.
No scan options 
Solution: Make sure the software is installed and running. For more information, 
see the Setup Guide that came with the HP All-in-One. 
Cause: The software that came with the product was not running, or has never been 
installed.
Out of disk space 
Solution: Close some applications and try the task again. 
Cause: There was not enough available memory on your computer to perform the 
task.
Paper messages
The following is a  list of paper-related error messages: 
•Cannot load paper from input tray 
•Ink is drying 
•Out of paper 
•Paper jam or misfeed
•Paper mismatch 
•Wrong paper width 
Cannot load paper from input tray 
Solution: If the product is out of paper or there are only a few sheets remaining, 
load more paper in the input tray. If there is paper in the input tray, remove the paper, 
gently tap the stack of paper against a flat surface, and reload the paper into the input 
tray. To continue your print job, press the  Resume button on the control panel of the 
product. 
Cause: There was not enough paper in the input tray.
Ink is drying 
Solution: Leave the sheet in the output tray until the message disappears. If it is 
necessary to remove the printed sheet before the message disappears, carefully hold 
the printed sheet on the underside or the edges, and place it on a flat surface to dry. 
Cause: Transparencies and some other media require a drying time that is longer 
than normal.
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