HP Deskjet F4213 User Manual

							Solution 1: Print a self-test report 
Solution: Print a self-test report to see if the product can print. 
To print a self-test report 
1. Load letter or A4 unused plain white paper into the input tray. 
2. Press and hold the Cancel button and then press the Start Copy Color button. 
The product prints a self-test report, which  might indicate the source of the printing 
problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick color lines are 
complete. 
• If more than a few lines in a pattern are broken, this might indicate a problem 
with the nozzles. You might need to clean the print cartridges. 
• If the black line is missing, faded, streaked, or shows lines, this might indicate 
a problem with the black print cartridge in the right slot. 
• If any of the color lines are missing, faded, streaked, or show lines, this might 
indicate a problem with the tri-color print cartridge in the left slot. 
Cause: The error was false. 
If this did not solve the issue, try the next solution.
Solution 2: Clear the print carriage 
Solution: Remove any objects, such as paper, that are blocking the print carriage. 
Then reset the product. 
To clear the print carriage 
1. Make sure the product is on. 
2. Open the print cartridge door. 
The print carriage should move to the far  right side of the product. If the print 
carriage does not move to the right side, turn the product off, and then on.
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							3.If the print carriage did not move, open the front access door, and make note of 
where the carriage is stuck and look for jammed paper. 
A paper jam can cause the error message and the print carriage to stall.
CAUTION: Do not use any tools or other devices to remove jammed paper. 
Always use caution when removing jammed paper from inside the product.
If the print carriage is stuck on the right side 
a . Check for any paper or object that might be restricting the print carriage. 
b . Move the print carriage all the way to the left side. 
c . Check the paper path all the way to the right side and remove any paper still 
in the product. 
If the print carriage is stuck on the left side 
a . Check for any paper or object that may be restricting the print carriage. 
b . Move the print carriage all the way to the right side. 
c . Check the paper path all the way to the left side and remove any paper still 
in the product. 
If the print carriage is stuck in the middle 
a . Check for any paper or object that may be restricting the print carriage. 
b . Move the print carriage all the way to the left side. 
c . Check the paper path all the way to the right side and remove any paper still 
in the product. 
d . Move the print carriage all the way to the right side. 
e . Check the paper path all the way to the left side and remove any paper still 
in the product. 
4. Close the front access door. 
5. Check for a paper jam in the rear access door. 
To check for a paper jam in the rear access door 
a . Press in the tab on the rear access door to release the door. Remove the door 
by pulling it away from the product.
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							b. Check for any paper still in the product. Gently pull any paper out of the rollers. 
c . Replace the rear access door. Gently push the door forward until it snaps into 
place.
6. Do one of the following, depending upon the state of the product: 
• If the  On button light is on and steady, print a self-test report. If you can print 
a self-test report, the carriage is no longer jammed. 
For more information, see Print a self-test report . 
• If the  On button light is not on or is flashing and the print carriage is still stalled, 
proceed to the next solution. 
7. Disconnect and reset the product. 
To disconnect and reset the product 
a . Make sure the product is turned on. 
b . Press the On button to turn off the product. 
c . Disconnect the power cord from the back of the product. 
d . Reconnect the power cord to the back of the product. 
e . Press the On to turn on the product. 
Cause: The print carriage was blocked by a paper jam. 
If this did not solve the issue, try the next solution.
Solution 3: Check the power source
Solution: Verify that the product is properly connected to a suitable power source. 
To verify that the product is connected to a suitable power source 
1. Verify that the product has a two-prong power plug, and make sure you are using 
the power cord provided with the product. 
2. If the product is connected to a computer, make sure the computer has the correct 
power plug depending on your country/region. 
3. Make sure the power cord is firmly connected to both the product and the power 
adaptor.
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							4.Plug the power cord directly into a wall outlet.
1Power connection
2Power cord and adaptor
5.Try to print from your computer. 
If the product prints when plugged directly into a wall outlet while disconnected 
from any power strips or surge suppressors, the power strip or surge suppressor
might not be allowing sufficient voltage to reach the product. 
6. If the product cannot print and the print carriage is still stalled, contact HP support 
for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for 
information on calling for technical support. 
Cause: There might not be not be sufficient voltage for the product.
Need alignment or alignment failed 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Incorrect type of paper is loaded in the input tray 
•Solution 2: Make sure the protective tape is removed from the print cartridges
•Solution 3: Check if print cartridges are fully inserted
•Solution 4: Align newly installed print cartridges 
•Solution 5: Print cartridge or sensor might be defective 
Solution 1: Incorrect type of pa per is loaded in the input tray 
Solution: If you have colored paper loaded in the input tray when you align the print 
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor or print cartridge.
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							To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for 
information on calling for technical support. 
Cause: Incorrect type of paper was loaded in the input tray. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure the protective ta pe is removed from the print cartridges 
Solution: Check each print cartridge. The tape might have been removed from the 
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not 
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Remove and then reinsert the print cartridges. Verify that they are fully inserted and
locked in place. 
Cause: Protective tape was covering the print cartridges. 
If this did not solve the issue, try the next solution.
Solution 3: Check if print cartridges are fully inserted
Solution: Remove and then reinsert the print cartridges. Verify that they are fully 
inserted and locked in place. 
Cause: The contacts on the print cartridge were not touching the contacts in the 
print carriage.
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							If this did not solve the issue, try the next solution.
Solution 4: Align newly installed print cartridges 
Solution: You must align the print cartridges to ensure excellent print quality. 
If the alignment error persists and you cannot clear it , your print cartridge might be 
defective. Contact HP for support. 
To find support and warranty information, go to the HP Web site at www.hp.com/
support . If prompted, choose your country/region, and then click Contact HP for 
information on calling for technical support. 
For more information, see:
Align the print cartridges
Cause: You installed new print cartridges that needed alignment 
If this did not solve the issue, try the next solution.
Solution 5: Print cartridge or sensor might be defective
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Cause: The print cartridge or sensor was defective.
Print cartridge is missing, incorrectly installed, or not intended for your product 
Solution: If the print cartridges are missing, incorrectly installed, or not intended for 
your product, one or both of the print cartridge status lights begin to blink. One of the 
following messages may appear on your computer screen: 
Print Cartridge Problem
Incorrect Print Cartridge(s)
Incorrectly Installed Cartridge(s)
Print Cartridge(s) Missing
For resolving these print ca rtridge error messages, see Resolving print cartridge error
messages.
Print cartridges missing or not detected 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Remove and reinsert the print cartridges 
•Solution 2: Clean the print cartridge contacts 
•Solution 3: Replace the print cartridges
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							Solution 1: Remove and reinsert the print cartridges 
Solution: Remove and reinsert the print cartridges and verify that they are fully 
inserted and locked in place. 
Also, make sure the print cartridges  are installed into the correct slots. 
To make sure the print cartridges are installed correctly 
1. Make sure the product is turned on. 
2. Open the print cartridge door. 
The print carriage moves to the far right side of the product.
3. Check to make sure you are using the correct print cartridges for your product. 
For a list of compatible print cartridges, see the printed documentation that came 
with the product. 
4. Remove the black print cartridge from the slot on the right. Do not touch the ink 
nozzles or the copper-colored contacts. Check for possible damage to the copper-
colored contacts or ink nozzles. 
Make sure the clear plastic ta pe has been removed. If it is still covering the ink 
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab  (must be removed before installing)
3Ink nozzles under tape
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							5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then 
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side. 
Cause: The indicated print cartridges were installed incorrectly. 
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution: Clean the print cartridge contacts. 
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart 
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can 
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge 
contacts. These can damage the print cartridge or the product.
To clean the print cartridge contacts 
1. Turn on the product and open the print cartridge door. 
The print carriage moves to the far right side of the product.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from 
the back of the product.
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							3.Lightly press down on the print cartridge to release it, and then pull it towards you 
out of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and 
clean each print cartridge one at a time. Do not leave a print cartridge outside
the HP All-in-One for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup. 
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze 
any excess water from it. 
6. Hold the print cartridge by its sides. 
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for 
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back 
into the slot. Make sure you push the print cartridge in firmly until it snaps into 
place.
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							9.Repeat if necessary for the other print cartridge. 
10. Gently close the print cartridge door and plug the power cord into the back of the 
product.
Cause: The print cartridge contacts needed to be cleaned. 
If this did not solve the issue, try the next solution.
Solution 3: Replace the print cartridges
Solution: Replace the indicated print cartridge. You can also remove the indicated 
print cartridge and print using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the 
computer. You cannot initiate a print job from the control panel (such as printing 
a photo from a memory card).
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached. 
• If the end of warranty date has been reached, purchase a new print cartridge. 
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Related topics
Replace the print cartridges 
Cause: The print cartridge was damaged.
Incompatible print cartridges 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Make sure you are using the correct print cartridges 
•Solution 2: Contact HP customer support 
Solution 1: Make sure you are using the correct print cartridges 
Solution: Check to make sure you are using the correct print cartridges for your 
product. For a list of compatible print cartridges, see the printed documentation that
came with the product.
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