HP DeskJet F370 User Manual

							Chapter 10
48HP Deskjet F300 All-in-One series
Troubleshooting
 
						

							11HP warranty and support
This chapter provides warranty information as well as how to get support from the Internet,
access your serial number and service ID, contact HP customer support, and prepare the HP All-
in-One for shipment.
If you are unable to find the answer you need in the printed or onscreen documentation supplied
with your product, you can contact one of the HP support services listed in the following section.
Some support services are available only in the  U.S. and Canada, while others are available in
many countries/regions worldwide. If a support service number is not listed for your country/
region, contact your nearest authorized HP dealer for help.
Warranty
To obtain HP repair service, you must first contact an HP service office or an HP Customer
Support Center for basic troubleshooting. See  Before you call HP customer support for steps to
take before calling Customer Support.
Warranty upgrades
Depending on your country/region, HP might offer (for an additional fee) a warranty upgrade
option that extends or enhances your standard product warranty. Available options m\
ight include
priority phone support, return service, or next business day exchange. Typically, service
coverage begins on product purchase date and must be purchased within a limited time of
product purchase.
For more information, see:
● In the U.S., dial 1-866-234-1377 to speak to an HP advisor.
● Outside the U.S., please call your local HP Customer Support office. See  Call elsewhere in
the world  for a list of international Customer Support numbers.
● Go to the HP website at  www.hp.com/support. If prompted, choose your country/region, and
then find warranty information.
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							Warranty information
A.  Extent of limited warranty
    1.  Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from  defects in materials and workmanship for the duration specified above, w\
hich duration begins on the date of purchase 
by the customer.
    2.  For software products, HPs limited warranty applies only to a failure t\
o execute programming instructions. HP does  not warrant that the operation of any product will be uninterrupted or e\
rror free.
    3.  HPs limited warranty covers only those defects that arise as a result o\
f normal use of the product, and does not cover  any other problems, including those that arise as a result of:
      a.  Improper maintenance or modification;
      b.  Software, media, parts, or supplies not provided or supported by HP;
      c.  Operation outside the products specifications;
      d.  Unauthorized modification or misuse.
    4.  For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty  
to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to 
the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the 
printer for the particular failure or damage.
    5.  If HP receives, during the applicable warranty period, notice of a defect in \
any product which is covered by HPs  warranty, HP shall either repair or replace the product, at HPs option.
    6.  If HP is unable to repair or replace, as applicable, a defective product whic\
h is covered by HPs warranty, HP shall,  within a reasonable time after being notified of the defect, refund the \
purchase price for the product.
    7.  HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to\
 HP.
    8.  Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the  product being replaced.
    9.  HP products may contain remanufactured parts, components, or materials equ\
ivalent to new in performance.
   10.  HPs Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts 
for additional warranty services, such as on-site service, may be availa\
ble from any authorized HP service facility in 
countries where the product is distributed by HP or by an authorized importer.
B.  Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY 
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR 
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR 
PURPOSE.
C. Limitations of liability
    1.  To the extent allowed by local law, the remedies provided in this Warranty Statement are the customers sole and  exclusive remedies.
    2.  TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN  THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR 
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON 
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF 
   SUCH DAMAGES.
D. Local law
    1.  This Warranty Statement gives the customer specific legal rights. The customer\
 may also have other rights which vary  from state to state in the United States, from province to province in C\
anada, and from country to country elsewhere 
in the world.
    2.  To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed  modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty 
Statement may not apply to the customer. For example, some states in the United States, as well as some 
governments outside the United States (including provinces in Canada),\
 may:
      a.  Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer 
        (e.g., the United Kingdom);
      b.  Otherwise restrict the ability of a manufacturer to enforce such disclai\
mers or limitations; or
      c.  Grant the customer additional warranty rights, specify the duration of i\
mplied warranties which the manufacturer  cannot disclaim, or allow limitations on the duration of implied warrant\
ies.
    3.  THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT  EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS 
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS. HP Limited Warranty
Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your 
country. 
You may have additional statutory rights against the seller based on your\
 purchase agreement. Those rights are not 
in any way affected by this HP Limited Warranty.
Ireland:  Hewlett-Packard Ireland Ltd. 30 Herbert Street IRL-Dublin 2
United Kingdom:  Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN
HP product  Duration of limited warranty
Software 90 days
Print cartridges   Until the HP ink is depleted or the “end of warranty” date printed 
  on the cartridge has been reached, whichever occurs first. This  warranty does not cover HP ink products that have been refilled, 
remanufactured, refurbished, misused, or tampered with.
Accessories 1 year
Printer peripheral hardware (see the following for details)  1 year 
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50 HP Deskjet F300 All-in-One series
HP warranty and support
 
						

							Get support and other information from the Internet
To find support and warranty information, go to the HP website at  www.hp.com/support. If
prompted, choose your country/region, and then click  Contact HP for information on calling for
technical support.
This website also offers technical support, drivers, supplies, ordering information and other
options such as:
● Access online support pages.
● Send HP an e-mail message for answers to your questions.
● Connect with an HP technician by using online chat.
● Check for software updates.
Support options and availability vary by product, country/region, and language.
Before you call HP customer support
Software programs from other companies might be included with the HP All-in-One. If you
experience problems with any of those programs, you will receive the best technical assistance
by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call:
1. Make sure that:
a. The HP All-in-One is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2. Reset the HP All-in-One:
a. Turn off the HP All-in-One by pressing the  On button.
b. Unplug the power cord from the back of the HP All-in-One.
c. Plug the power cord back into the HP All-in-One.
d. Turn on the HP All-in-One by pressing the  On button.
3. To find support and warranty information, go to the HP website at  www.hp.com/support. If
prompted, choose your country/region, and then click  Contact HP for information on calling
for technical support.
Check the HP website for updated information or troubleshooting tips for the HP All-in-One .
4. If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following:
a. Have the specific name of the HP All-in-One, as it appears on the control panel,available.
b. Print a self-test report.
c. Make a color copy to have available as a sample printout.
d. Be prepared to describe your problem in detail.
e. Have your serial number and service ID ready.
5. Call HP Customer Support. Be near the HP All-in-One when you call.
For more information, see:
● Print a self-test report
● Access your serial number and service ID
Access your serial number  and service ID
You can access the serial number and service ID for the HP All-in-One by printing a self-test
report.
NoteIf the HP All-in-One is not turning on,  you can view the serial number by looking
at the sticker on the rear side. The serial number is the 10-character code in the upper
left corner of the sticker.
User Guide 51
HP warranty and support
 
						

							To print a self-test report
1. Press and hold Cancel on the control panel.
2. While holding  Cancel, press Start Copy Color .
The self-test report prints, containing the serial number and service ID.
Call in North America during warranty
Call  1-800-474-6836 (1-800-HP invent) . U.S. phone support is available in both English and
Spanish languages 24 hours a day, 7 days a week (days and hours of support may change
without notice). This service is free during the  warranty period. A fee may apply outside the
warranty period.
Call elsewhere in the world
The numbers listed below are current as of the publication date of this guide. For a list of current
international HP Support Service numbers, go to  www.hp.com/support and choose your own
country/region or language.
Support service is free during the warranty  period; however, your standard long-distance phone
charges will apply. In some cases, additional fees might also apply.
For phone support in Europe, please check for  the details and conditions of phone support in
your country/region by going to  www.hp.com/support.
Alternatively, you can ask your dealer or call HP  at the phone number provided in this guide.
As part of our constant efforts to improve our phone support service, we advise you to check our
website on a regular basis for new information regarding service features and delivery.
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52
HP Deskjet F300 All-in-One series
HP warranty and support
 
						

							www.hp.com/support
Australia
Central America & 
The Caribbean 
Colombia (Bogotá)
Colombia www.hp.com/support/
australia
0-800-709-7751
(02) 6910602  México (Ciudad de México)
 
New Zealand
Puerto Rico
Sverige México   www.hp.com/support
Ni geria 1 3204 999
Argentina (Buenos Aires) 
Argentina 54-11-4708-1600
0-800-555-5000
www.hp.com/support
1-999-119 
800-711-2884
Costa Rica
800-6160
Deutschland 55-5258-9922
01-800-472-68368
071 891 391 Rest of West Africa + 351 213 17 63 80
South Africa (international) 800 897 1415 095 777 3284
812 332 4240
17212049
1-800-711-2884
800-360-999 55-11-4004-7751
www.hp.com/support 0850 111 256
www.hp.com/support
www.hp.com/support
www.hp.com/support
België 
www.hp.com/support
(905) 206-4663
Paraguay 009 800 54 1 0006
1-800-474-6836
Trinidad & Tobago 1-800-711-2884
021 672 280
Österreich www.hp.com/support
Belgique 
Brasil (Sao Paulo)
Brasil 
Canada 
(Mississauga Area)
Canada
Chile www.hp.com/support/
china
571-606-9191
01-8000-51-4746-8368 0-800-011-1046
Danmark www.hp.com/support
El SalvadorEspaña
France
Luxembourg 
Malaysia
081 005 010
Nederland
www.hp.com/support
Norgewww.hp.com/support
Pa n a m á
0-800-10111
Philippines
22 5666 000
1-877-232-0589
1-800-711-2884
0801 033 390
Singapore
Slovensko
South Africa (RSA) + 27 11 2589301
086 0001030
Suomi
www.hp.com/support
Switzerland www.hp.com/support
+90 212 444 71 71 
(044) 230-51-06
600 54 47 47
United Kingdom www.hp.com/support
United States
Uruguay 0004-054-177
Venezuela (Caracas) 58-212-278-8666
Venezuela 0-800-474-68368
Pe r ú
Po l s ka
República Dominicana
România

 (\b	)

 (
	\f-
\f\
)
Türkiye
		
Viêt Nam
www.hp.com/support
Mauritius
Reunion0820 890 323
0800 222 47
24791773 www.hp.com/support/
Japan
www.hp.com/support/
korea
www.hp.com/support
www.hp.com/support
www.hp.com/support
www.hp.com/support/
singapore
www.hp.com/support/
taiwan
1-800-474-6836
www.hp.com/support (262) 262 210 404
+ 30 210 6073603
810 222 222 
  800 9 2654
Ecuador (Andinatel)
Ecuador (Pacifitel)
1-800-225-528
800-711-2884
801 11 75400
Guatemala1-800-711-2884www.hp.com/support/
hongkong
06 40 200 629
India
Indonesiawww.hp.com/support
Ireland
1-700-503-048 
Italia
www.hp.com/support
Jamaica 1-800-711-2884
Česká republika
Ma gyarország
Portugal www.hp.com/support
www.hp.com/support
www.hp.com/support/
india
+971 4 224 9189
+971 4 224 9189
+971 4 224 9189
+971 4 224 9189
+971 4 224 9189
www.hp.com/support
User Guide
53
HP warranty and support
 
						

							Prepare the HP All-in-One for shipment
If after contacting HP Customer Support or returning to the point of purchase you are requested
to send the HP All-in-One in for service, make sure you remove and keep the following items
before returning your device:
● The print cartridges
● The power cord, USB cable, and any other cable connected to the HP All-in-One
● Any paper loaded in the input tray
● Any originals loaded in the HP All-in-One
To remove print cartridges before shipment
1. Turn on the HP All-in-One and wait until the print carriage is idle and silent. If the HP All-in- One will not turn on, skip this step and go to step 2.
2. Open the print cartridge door.
3. Remove the print cartridges from their slots.
Note If the HP All-in-One does not turn on, you can unplug the power cord and
then manually slide the print carriage to the center to remove the print cartridges.
4. Place the print cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP All-in-One unless the HP customer support call
agent instructs you to.
5. Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position (on the left side).
Note Make sure the scanner is idle and has returned to its parked position before
turning off the HP All-in-One.
6. Press the  On button to turn off the HP All-in-One.
Pack the HP All-in-One
Complete the following steps once you have removed the print cartridges, turned off the HP All-
in-One, and unplugged it.
To pack the HP All-in-One
1. If available, pack the HP All-in-One for shipment  by using the original packing materials or
the packaging materials that came with your exchange device.
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54 HP Deskjet F300 All-in-One series
HP warranty and support
 
						

							If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation
is not covered under the warranty.
2. Place the return shipping label on the outside of the box.
3. Include the following items in the box:
– A complete description of symptoms for service personnel (samples of print qualityproblems are helpful).
– A copy of the sales slip or other proof of purchase to establish the warranty coverage period.
– Your name, address, and a phone number where you can be reached during the day.
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HP warranty and support
 
						

							Chapter 11
56HP Deskjet F300 All-in-One series
HP warranty and support
 
						

							12Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
System requirements
Software system requirements are located in the Readme file.
Paper specifications
This section contains information about paper tray capacities, paper sizes, and print margin
specifications.
Paper tray capacities
TypePaper weightPaper tray1Output tray2
Plain paper20 to 24 lb. (75 to 90
gsm)100 (20 lb. paper)50 (20 lb. paper)
Legal paper20 to 24 lb. (75 to 90
gsm)100 (20 lb. paper50 (20 lb. paper)
Cards110 lb. index max (200
gsm)2010
Envelopes20 to 24 lb. (75 to 90
gsm)1010
Transparency filmN/A2015 or fewer
LabelsN/A2010
4 x 6 inch (10 x 15 cm)
Photo paper145 lb.
(236 gsm)2015
8.5 x 11 inch (216 x 279
mm) Photo paperN/A2010
1 Maximum capacity.
2 Output tray capacity is affected by the type of paper and the amount of ink you are using.HP recommends emptying the output tray frequently.
Paper sizes
TypeSize
PaperLetter: 8.5 x 11 inches
A4: 210 x 297 mm
A5: 148 x 210 mm
Executive: 7.25 x 10.5 inches
Legal: 8.5 x 14 inches
User Guide 57
Technical information