HP DeskJet F370 User Manual

							Setup troubleshooting
This section includes installation and configuration troubleshooting tips for some of the
most common issues associated with hardware and software setup.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP All-in-One hardware.
The HP All-in-One will not turn on
Cause The HP All-in-One is not properly connected to a power supply.
Solution
● Make sure the power cord is firmly connected to both the HP All-in-One and
the power adaptor. Plug the power cord into a grounded power outlet, surge
protector, or power strip.
1Power connection
2Power cord and adaptor
3Grounded power outlet
●If you are using a power strip, make sure the power strip is on. Or, try
plugging the HP All-in-One directly into a grounded power outlet.
● Test the power outlet to make sure it is working. Plug in an appliance that
you know works, and see if the appliance  has power. If not, then there might
be a problem with the power outlet.
● If you plugged the HP All-in-One into a switched outlet, make sure the switch
is on. If it is switched to on but still does not work, then there might be a
problem with the power outlet.
Cause You pressed the  On button too quickly.
Solution The HP All-in-One might not respond if you press the  On button too
quickly. Press the  On button once. It might take a few minutes for the HP All-in-
One to turn on. If you press the  On button again during this time, you might turn
the device off.
Warning If the HP All-in-One still does not turn on, it might have a
mechanical failure. Unplug the HP All-in-One from the power outlet and
contact HP. Go to:
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							www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One
with my computer
Solution You must first install the software that came with the HP All-in-One
before connecting the USB cable. During installation, do not plug in the USB
cable until prompted by the onscreen instructions. Connecting the USB cable
before prompted can cause errors.
Once you have installed the software, connecting your computer to the HP All-in-
One with a USB cable is straightforward. Simply plug one end of the USB cable
into the back of your computer and the  other into the back of the HP All-in-One.
You can connect to any USB port  on the back of your computer.
For more information on installing the software and connecting the USB cable,
see the Setup Guide that came with the HP All-in-One.
The HP All-in-One does not print
Solution
●Look at the  On light located on the front of the HP All-in-One. If it is not lit,
the HP All-in-One is turned off. Make sure the power cord is firmly connected
to the HP All-in-One and plugged into a power outlet. Press the  On button to
turn on the HP All-in-One.
● Make sure the print cartridges are installed.
● Make sure you have paper loaded in the input tray.
● Check that the HP All-in-One does not have a paper jam.
● Check that the print carriage is not jammed.
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							Open the print cartridge door to access the print carriage area. Remove any
objects that are blocking the print carriage, including any packing materials.
Turn the HP All-in-One off and then turn it on again.
● Check that the HP All-in-One print queue is not paused (Windows) or
stopped (Mac). If it is, choose the appropriate setting to resume printing. For
more information about accessing the print queue, see the documentation
that came with the operating system installed on your computer.
● Check the USB cable. If you are using  an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works.
If you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.
● Make sure your computer is USB ready. Some operating systems, such as
Windows 95 and Windows NT, do not support USB connections. Check the
documentation that came with your operating system for more information.
● Check the connection from the HP All-in-One to your computer. Verify that
the USB cable is securely plugged into the USB port on the back of the
HP All-in-One. Make sure the other end of the USB cable is plugged into a
USB port on your computer. After the cable is connected properly, turn the
HP All-in-One off and then on again.
●If you are connecting the HP All-in-One through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
● Check other printers or scanners. You might need to disconnect older
products from your computer.
● Try connecting the USB cable to another USB port on your computer. After
you check the connections, try restarting your computer. Turn the HP All-in-
One off and then on again.
● After you check the connections, try  restarting your computer. Turn the
HP All-in-One off and then on again.
● If necessary, remove and then install the software you installed with the
HP All-in-One again. For more information, see  Uninstall and reinstall the
software .
For more information on setting up the HP All-in-One and connecting it to your
computer, see the Setup Guide that came with the HP All-in-One.
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							If the HP All-in-One and computer are not communicating with each other, try the
following:
Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see  Hardware
setup troubleshooting .
During a normal installation of the HP All-in-One software, the following events occur:
1. The HP All-in-One software CD-ROM runs automatically.
2. The software installs.
3. Files are copied to your computer.
4. You are requested to connect the HP All-in-One to your computer.
5. A green OK and check mark appear on an installation wizard screen.
6. You are requested to restart your computer.
7. The registration process runs.
If any of these things did not occur,  there might be a problem with the installation.
To check the installation on a Windows computer, verify the following:
● Start the  HP Solution Center  and check to make sure the following buttons
appear:  Scan Picture  and Scan Document . If the icons do not appear
immediately, you might need to wait a few minutes for the HP All-in-One to
connect to your computer. Otherwise, see  Some of the buttons are missing in the
HP Solution Center (Windows) .
● Open the  Printers dialog box and check to see that the HP All-in-One is listed.
● Look in the system tray at the far right of the Windows taskbar for an HP All-in-
One icon. This indicates that the HP All-in-One is ready.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Solution If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows  Start menu, click  Run.
2. In the  Run dialog box, enter  d:\setup.exe, and then click  OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate
drive letter.
To start the installation from a Mac
1. Double-click the CD icon on your desktop to view the contents of the CD.
2. Double-click the installation icon.
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							The minimum system checks screen appears (Windows)Solution Your system does not meet the minimum requirements to install the
software. Click  Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
You can also try installing HP Photosmart Essential instead. HP Photosmart
Essential provides less functionality than the HP Photosmart Premier software,
but it requires less space and memory on your computer.
For more information about installing the HP Photosmart Essential software, see
the Setup Guide that came with the HP All-in-One.
A red X appears on the USB connect prompt
Solution Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
1. Verify that the control panel overlay is firmly attached, unplug the HP All-in- One power cord, and then plug it in again.
2. Verify that the USB cable and power cord are plugged in.
3. Click  Retry to retry the plug and play setup. If this does not work, continue to
the next step.
4. Verify that the USB cable is set up properly as follows:
– Unplug the USB cable and plug it in again.
– Do not attach the USB cable to a keyboard or non-powered hub.
– Verify that the USB cable is 3 meters (9.8 feet) or less in length.
– If you have several USB devices attached to your computer, you mightwant to unplug the other devices during the installation.
5. Continue with the installation and restart the computer when prompted.
6. If you are using a Windows computer, open the  HP Solution Center and
check for the essential icons ( Scan Picture and Scan Document ). If the
essential icons do not appear, remove the software and then reinstall it. For
more information, see  Uninstall and reinstall the software .
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							I received a message that an unknown error has occurredSolution Try to continue with the installation. If that does not work, stop and
then restart the installation, and follow the directions on the screen. If an error
occurs, you might need to uninstall and then reinstall the software. Do not simply
delete the HP All-in-One application files from your computer. Make sure to
remove them properly using the uninstall utility provided when you installed the
software that came with the HP All-in-One.
For more information, see  Uninstall and reinstall the software .
Some of the buttons are missing in the  HP Solution Center (Windows)
If the essential icons ( Scan Picture and Scan Document ) do not appear, your
installation might not be complete.
Solution If your installation is incomplete, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One application files
from your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group. For more information, see  Uninstall
and reinstall the software .
The registration screen does not appear (Windows)
Solution You can access the registration (Sign up now) screen from the
Windows taskbar by clicking  Start, pointing to  Programs or All Programs , HP ,
Deskjet All-In-One F300 series , and then clicking Product Registration .
The HP Digital Imaging Monitor  does not appear in the system tray (Windows)
Solution If the HP Digital Imaging Monitor  does not appear in the system tray
(normally located at the lower-right corner of the desktop), start the  HP Solution
Center  to check whether or not the essential icons are there.
For more information about missing essential buttons in the  HP Solution Center,
see  Some of the buttons are missing in the HP Solution Center (Windows) .
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the HP All-in-One application files
from your computer. Make sure to remove them properly using the uninstall utility
provided when you installed the software that came with the HP All-in-One.
A reinstall can take from 20 to 40 minutes. There are three methods to uninstall the
software on a Windows computer, and one method to uninstall on a Mac.
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							To uninstall from a Windows computer, method 1
1. Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.
2. Press the  On button to turn off the HP All-in-One.
3. On the Windows taskbar, click  Start, Programs  or All Programs , HP , Deskjet
All-In-One F300 series , Uninstall .
4. Follow the onscreen instructions.
5. If you are asked whether you would like to remove shared files, click  No.
Other programs that use these files might not  work properly if the files are deleted.
6. Restart your computer.
Note It is important that you disconnect the HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
7. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive, and follow the onscreen instructions and the instructions provided
in the Setup Guide that came with the HP All-in-One.
8. After the software is installed, connect the HP All-in-One to your computer.
9. Press the  On button to turn the HP All-in-One on.
After connecting and turning on the HP  All-in-One, you might have to wait several
minutes for all of the Plug and Play events to complete.
10. Follow the onscreen instructions.
When the software installation is complete, the  HP Digital Imaging Monitor icon
appears in the Windows system tray.
To verify that the software is properly installed, double-click the  HP Solution Center
icon on the desktop. If the  HP Solution Center shows the essential icons ( Scan
Picture  and Scan Document ), the software has been properly installed.
To uninstall from a Windows computer, method 2
Note Use this method if  Uninstall is not available in the Windows Start menu.
1. On the Windows taskbar, click  Start, Settings , Control Panel .
2. Double-click  Add/Remove Programs .
3. Select  HP PSC & Officejet 6.0 , and then click Change/Remove .
Follow the onscreen instructions.
4. Disconnect the HP All-in-One from your computer.
5. Restart your computer.
Note It is important that you disconnect the HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
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							To uninstall from a Windows computer, method 3
NoteUse this method if  Uninstall is not available in the Windows Start menu.
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.
2. Select  Uninstall and follow the onscreen directions.
3. Disconnect the HP All-in-One from your computer.
4. Restart your computer.
Note It is important that you disconnect the HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
5. Start the Setup program for the HP All-in-One again.
6. Select  Reinstall.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.
To uninstall from a Mac
1. Disconnect the HP All-in-One from your Mac.
2. Double-click the  Applications:Hewlett-Packard  folder.
3. Double-click  HP Uninstaller.
Follow the onscreen instructions.
4. After the software is uninstalled, disconnect the HP All-in-One, and then restart your computer.
Note It is important that you disconnect the HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
5. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive.
6. On the desktop, open the CD-ROM and then double-click  HP All-in-One Installer.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.
Operational troubleshooting
This section contains information on paper and print cartridge troubleshooting.
If you have Internet access, you can  get help from the HP website at www.hp.com/
support . The website also provides answers to frequently asked questions.
Paper troubleshooting
To help avoid paper jams, only use paper types that are recommended for the HP All-
in-One. For a list of recommended papers go to  www.hp.com/support.
Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input
tray.
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							If paper does become jammed in your device, follow these instructions to clear the
paper jam.
Clear paper jams
If the HP All-in-One has a paper jam, first check the rear door.
If the jammed paper is not in the rear rollers, check the front door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.
2. Gently pull the paper out of the rollers.
Caution If the paper tears when you are removing it from the rollers,
check the rollers and wheels for torn pieces of paper that might be
remaining inside the device. If you do not remove all the pieces of paper
from the HP All-in-One, more paper jams are likely to occur.
3. Replace the rear door. Gently push the  door forward until it snaps into place.
4. Press  Start Copy Black  to continue the current job.
To clear a paper jam from the front door
1. If necessary, pull the input tray down to open it. Then, lower the print cartridge door.
2. Gently pull the paper out of the rollers.
Caution If the paper tears when you are removing it from the rollers,
check the rollers and wheels for torn pieces of paper that might be
remaining inside the device. If you do not remove all the pieces of paper
from the HP All-in-One, more paper jams are likely to occur.
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							3. Close the print cartridge door.
4. Press Start Copy Black  to continue the current job.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of
the print cartridges.
To troubleshoot print cartridges
1. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the copper-
colored contacts or ink nozzles.
Make sure the plastic tape has been removed.  If it is still covering the ink nozzles,
gently remove the plastic tape by using the pink pull tab.
2. Reinsert the print cartridge by sliding it  forward into the slot. Then push the print
cartridge forward until it clicks into the socket.
3. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
4. If the problem persists, print a self-test report to determine if there is a problem with the print cartridges.
This report provides useful information about your print cartridges, including
status information.
5. If the self-test report shows a problem, clean the print cartridges.
6. If the problem persists, clean the copper-colored contacts of the print cartridges.
7. If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it.
For more information, see:
● Replace the print cartridges
● Print a self-test report
● Clean the print cartridges
● Clean the print cartridge contacts
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