HP DeskJet F370 User Manual

							Replace the print cartridges
Follow these instructions when the ink level is low.
NoteWhen the ink level for the print cartridge is low, a message appears on
your computer screen. You can also check  the ink levels by using the software
installed with the HP All-in-One.
When you receive a low-ink warning message, make sure you have a replacement
print cartridge available. You should also replace  the print cartridges when you see
faded text or if you experience print  quality issues related to the print cartridges.
To order print cartridges for the HP All-in-One, go to  www.hp.com/learn/suresupply. If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
For a list of print cartridge numbers, see the back cover of this guide.
To replace the print cartridges
1. Make sure the HP All-in-One is on.
Caution If the HP All-in-One is off when you open the print cartridge door
to access the print cartridges, the HP All-in-One will not release the
cartridges for changing. You might damage the HP All-in-One if the print
cartridges are not docked safely on the  right side when you try to remove
them.
2. Open the print cartridge door. The print carriage moves to the center of the HP All-in-One.
3. Wait until the print carriage is idle and silent, and then lightly press down on aprint cartridge to release it.
If you are replacing the tri-color print  cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black or  photo print cartridge, remove the print cartridge
from the slot on the right.
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							1Print cartridge slot for the tri-color print cartridge
2Print cartridge slot for the black and photo print cartridges
4. Pull the print cartridge toward you out of its slot.
5. If you are removing the black print cartridge in order to install the photo printcartridge, store the black print cartridge in  the print cartridge protector or an
airtight plastic container.
If you are removing the print cartridge because it is low or out of ink, recycle the
print cartridge. The HP Inkjet Supplies Recycling Program is available in many
countries/regions, and lets you recycle used print cartridges free of charge. For
more information, go to the following website:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html
6. Remove the new print cartridge from  its packaging and, being careful to touch
only the black plastic, gently remove the plastic tape by using the pink pull tab.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Caution Do not touch the copper-colored contacts or ink nozzles.
Touching these parts can result in clogs, ink failure, and bad electrical
connections.
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							7. Slide the new print cartridge forward into the empty slot. Then gently push on the
upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print  cartridge, slide it into the left slot.
If you are installing a black or photo  print cartridge, slide it into the right slot.
8. Close the print cartridge door.
9. If the print cartridge alignment sheet prints, load it on the left front corner of the
glass with the top of the page to the left.
10. Press the  Scan button.
The HP All-in-One aligns the print cartridges. Recycle or discard the print
cartridge alignment sheet.
Align the print cartridges
The HP All-in-One prompts you to align cartridges every time you install or replace a
print cartridge. You can also  align the print cartridges at any time from the control
panel or by using the software you installed with the HP All-in-One. Aligning the print
cartridges ensures high-quality output.
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							NoteIf you remove and reinstall the same print cartridge, the HP All-in-One
will not prompt you to align the print cartridges. The HP All-in-One remembers
the alignment values for that print cartridge, so you do not need to realign the
print cartridges.
To align newly installed print cartridges
1. Make sure you have letter or A4 unused  plain white paper loaded in the input tray.
The HP All-in-One prints a print cartridge alignment sheet.
Note If you have colored paper loaded in the input tray when you align
the print cartridges, the alignment will fail. Load unused plain white paper
into the input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print
cartridge. Contact HP Support. Go to  www.hp.com/support. If prompted,
choose your country/region, and then click  Contact HP for information on
calling for technical support.
2. Load the print cartridge alignment sheet on the left front corner of the glass with the top of the page to the left.
3. Press the  Scan button.
The HP All-in-One aligns the print cartridges. Recycle or discard the print
cartridge alignment sheet.
Clean the print cartridges
Use this feature when the self-test report  shows streaking, white lines through any of
the lines of color or when a color is muddy after installing a print cartridge for the first
time. Do not clean print cartridges unnecessarily, as this wastes ink and shortens the
life of the ink nozzles.
To clean the print cartridges from the HP Photosmart Software
1. Load letter, A4, or legal unused  plain white paper into the input tray.
2. In the  HP Solution Center , click Settings , point to  Print Settings , and then click
Printer Toolbox .
NoteYou can also open the  Printer Toolbox from the Print Properties
dialog box. In the  Print Properties dialog box, click the  Services tab, and
then click  Service this device .
The  Printer Toolbox  appears.
3. Click the  Device Services  tab.
4. Click  Clean the Print Cartridges .
5. Follow the prompts until you are satisfied with the quality of the output, and then click  Done .
If copy or print quality still seems poor  after you clean the print cartridges, try
cleaning the print cartridge contacts before replacing the affected print cartridge.
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							To clean the print cartridges from the HP Photosmart Mac Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Photosmart Studio task bar, click  Devices.
The  HP Device Manager  window appears.
3. Make sure the HP All-in-One is selected in the  Devices pop-up menu.
4. From the  Information and Settings  pop-up menu, choose Maintain Printer.
The  Select Printer  window appears.
5. If the  Select Printer  dialog box appears, choose the HP All-in-One, and then
click  Launch Utility .
The  HP Printer Utility  window appears.
6. Click  Clean in the  Configuration Settings Panel .
7. Click  Clean.
8. Follow the prompts until you are satisfied with the quality of the output, and then
close the  HP Printer Utility .
If copy or print quality still seems poor  after you clean the print cartridges, try
cleaning the print cartridge contacts before replacing the affected print cartridge.
Clean the print cartridge contacts
Clean the print cartridge contacts if you  get repeated messages on your computer
screen prompting you to check a print cartridge after you already have cleaned or
aligned the print cartridges, or if the Check Print Cartridge light is blinking.
Before cleaning the print cartridge contacts, remove the print cartridge and verify that
nothing is covering the print cartridge contacts,  then reinstall the print cartridge. If you
continue to get messages to check the print cartridges, clean the print cartridge
contacts.
Make sure you have the following materials available:
● Dry foam rubber swabs, lint-free cloth, or any soft material that will not come
apart or leave fibers.
Tip Coffee filters are lint-free and work well for cleaning print cartridges.
● Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
Caution Do not use platen cleaners or alcohol to clean the print
cartridge contacts. These can damage the print cartridge or the HP All-in-
One.
To clean the print cartridge contacts
1. Turn on the HP All-in-One and open the print cartridge door. The print carriage moves to the center of the HP All-in-One.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the HP All-in-One.
3. Lightly press down on the print cartridge to release it, and then pull it toward you out of the slot.
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							NoteDo not remove both print cartridges at the same time. Remove and
clean each print cartridge one at a time. Do not leave a print cartridge
outside the HP All-in-One for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it.
6. Hold the print cartridge by its sides.
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8. Slide the print cartridge back into the  slot. Push the print cartridge forward until it
clicks into place.
9. Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug  the power cord into the back of the
HP All-in-One.
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							9Order supplies
You can order HP products, such as recommended types of paper and print
cartridges, online from the HP website.
● Order paper, or other media
● Order print cartridges
● Order other supplies
Order paper, or other media
To order HP papers and other supplies, such  as HP Premium Photo Papers or HP All-
in-One Paper, go to  www.hp.com/learn/suresupply . If prompted, choose your country/
region, follow the prompts to select your product, and then click one of the shopping
links on the page.
Order print cartridges
For a list of print cartridge numbers, see the  back cover of this guide. You can also
use the software that came with the HP All-in-One to find out the reorder number for
all the print cartridges. You can order print cartridges online from the HP website.
Additionally, you can contact a local HP reseller to find out the correct print cartridge
reorder numbers for your device and purchase print cartridges.
To order HP papers and other supplies, go to  www.hp.com/learn/suresupply . If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
Note Ordering print cartridges online is not supported in all countries/regions.
If it is not supported in your country/region, contact a local HP reseller for
information about purchasing print cartridges.
To order print cartridges through the HP Photosmart Software
1. In the  HP Solution Center , click Settings , point to  Print Settings , and then click
Printer Toolbox .
NoteYou can also open the  Printer Toolbox from the Print Properties
dialog box. In the  Print Properties dialog box, click the  Services tab, and
then click  Service this device .
2. Click the  Estimated Ink Levels  tab.
3. Click  Print Cartridge Ordering Information .
The print cartridge reorder numbers appear.
4. Click  Order Online .
HP sends detailed printer information, including model number, serial number,
and ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or  remove items, and then check out.
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							To find out the reorder number through the HP Photosmart Mac Software
1. In the HP Photosmart Studio task bar, click Devices.
The  HP Device Manager  window appears.
2. Make sure the HP All-in-One is selected in the  Devices pop-up menu.
3. From the  Information and Settings  pop-up menu, choose Maintain Printer.
The  Select Printer  window appears.
4. If the  Select Printer dialog box appears, choose the HP All-in-One, and click
Launch Utility .
The  HP Printer Utility  window appears.
5. In the  Configuration Settings  list, click Supply Info .
The print cartridge reorder numbers appear.
6. If you want to order print cartridges, click  Supplies Status in the Configuration
Settings  area, and then click  Order HP Supplies.
Order other supplies
To order other supplies, such as HP All-in-One  software, a copy of the User Guide, a
Setup Guide, or other customer-replaceable parts, call the phone number for your
country/region.
Country/region
Number for ordering
Asia Pacific (except for Japan)65 272 5300
Australia1300 721 147
Europe+49 180 5 290220 (Germany)
+44 870 606 9081 (U.K.)
New Zealand0800 441 147
South Africa+27 (0)11 8061030
U.S. and Canada1-800-HP-INVENT (1-800-474-6836)
To order supplies in other countries/regions not  listed in the table, go to www.hp.com/
support . If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
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							10Troubleshooting information
This chapter contains troubleshooting information for the HP All-in-One. Specific
information is provided for installation and configuration issues, and some operational
topics. For more troubleshooting information, see the onscreen Help that came with
your software.
Many issues are caused when the HP All-in-One is connected to the computer using a
USB cable before the HP All-in-One software is installed on the computer. If you
connected the HP All-in-One to your computer before the software installation screen
prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
CautionDo not connect the USB cable to the computer until prompted by the
software installation screen.
For information about uninstalling and reinstalling the software, see  Uninstall and
reinstall the software .
See the list below for information on other topics covered in this chapter.
Additional troubleshooting topics in this User Guide
● Setup troubleshooting : Contains troubleshooting information on hardware setup
and software installation.
● Operational troubleshooting : Contains information on issues that might occur
during normal tasks when using the HP All-in-One features.
Additional sources of information are also available for helping you troubleshoot
issues you might have with the  HP All-in-One or HP Photosmart Software. See  Find
more information .
If you are unable to solve the problem using the onscreen Help or HP websites, call
HP Support using the number for your country/region. For more information, see  HP
warranty and support .
View the Readme file
You might want to refer to the Readme file for information on system requirements
and possible installation problems.
●From a Windows computer, you can access the Readme file by clicking  Start,
pointing to  Programs or All Programs , pointing to HP, pointing to  Deskjet All-In-
One F300 series , and then clicking  Readme.
● From a Mac, you can access the Readme file by double-clicking the icon located
in the top-level folder of the HP All-in-One software CD-ROM.
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