HP Deskjet F2290 User Manual

Print cartridge problem 
The message might indicate which cartridge is causing the problem. If so, try the following 
solutions to resolv e the issue. Solutions are listed in order, with the most likely solution 
first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved. 
If the message does not indicate which cartridge is causing the problem, follow these 
steps to determine which cartridge is the problem cartridge. After you determine...

5.Close the print cartridge door. 
6. Check to see if the error has been resolved. 
• If the error has been resolved, then there is a problem with the black print 
cartridge. 
• If the error has not been resolved, continue to the next step.
7. Open the print cartridge door and reinsert the black print cartridge by sliding it forward 
into the slot on the right. Then push the print cartridge forward until it clicks into the
slot.
8. Remove the tri-color print cartridge from the slot on the left. 
Press...

Also, make sure the print cartridges are installed into the correct slots. 
To make sure the print cartridges are installed correctly 
1. Make sure the product is on.
CAUTION:If the HP All-in-One is off when you open the print cartridge door 
to access the print cartridges, the HP All-in-One will not release the cartridges
for changing. You might damage the HP All-in-One if the print cartridges are 
not docked safely when you try to remove them.
2. Open the print cartridge door. 
The print carriage moves...

5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then 
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side. 
Cause: The indicated print cartridges were installed incorrectly. 
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts 
Solution: Clean the print cartridge contacts on the print carridge(s) that are 
experiencing the problem....

2.Wait until the print carriage is idle and silent, and then unplug the power cord from 
the back of the product. 
3. Lightly press down on the print cartridge to release it, and then pull it toward you 
out of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and 
clean each print cartridge one at a time. Do not leave a print cartridge outside
the HP All-in-One for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup. 
5. Dip a clean foam...

9.Repeat if necessary for the other print cartridge. 
10. Gently close the print cartridge door and plug the power cord into the back of the 
product.
Cause: The print cartridge contacts needed to be cleaned. 
If this did not solve the issue, try the next solution.
Solution 3: Replace the print cartridges
Solution: Replace the print cartridges that are experiencing the problem. If only one 
of the print cartridges is experiencing the problem, you can also remove it and print
using ink-backup mode.
NOTE:...

Chapter 12 
204 Troubleshooting
Troubleshooting
 

13 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One. 
This section contains  the following topics: 
•Warranty 
•Print cartridge warranty information 
•Support process 
•Before you call HP customer support 
•HP support by phone 
•Additional warranty options 
•HP Quick Exchange Service (Japan) 
•HP Korea customer support 
•Prepare the product for shipment 
•Pack the product
Warranty
For more information about the warranty, see the printed documentation that...

• Valuable product and troubleshooting information for common problems 
• Proactive product updates, support alerts, and  HP newsgrams that are available when you 
register the product 
3. Call HP support. Support options and availability vary by product, country/region, and language.
Before you call HP customer support
Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will re ceive the best technical assistance by...

Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the 
following information: 
• Model number (located on the label on the front of the product) 
• Serial number (located on the back or bottom of the product) 
• Messages that appear when the situation occurs 
• Answers to these questions: 
• Has this situation happened before? 
• Can you re-create it? 
• Did you add any new hardware or software to your computer at about the time that this...