HP Deskjet F2290 User Manual

							Print cartridge problem 
The message might indicate which cartridge is causing the problem. If so, try the following 
solutions to resolv e the issue. Solutions are listed in order, with the most likely solution 
first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved. 
If the message does not indicate which cartridge is causing the problem, follow these 
steps to determine which cartridge is the problem cartridge. After you determine which
cartridge is the problem cartridge, continue with the first solution. 
To determine which print cartridge is having the problem 
1. Make sure the product is on.
CAUTION:If the product is turned off when you open the print cartridge door to 
access the print cartridges, it will not release the cartridges for changing. You 
might damage the product if the print cartridges are not docked safely when you 
try to remove them.
2. Open the print cartridge door. 
The print carriage moves to the far right side of the product.
3. Check to make sure you are using the correct print cartridges for your product. For a 
list of compatible print cartridges, see the printed documentation that came with the 
product. 
4. Remove the black print cartridge from the slot on the right. 
Press down on the cartridge to release it, and then pull it toward you out of the slot.
1Tri-color print cartridge
2Black print cartridge
Chapter 12 
198 Troubleshooting
Troubleshooting
 
						

							5.Close the print cartridge door. 
6. Check to see if the error has been resolved. 
• If the error has been resolved, then there is a problem with the black print 
cartridge. 
• If the error has not been resolved, continue to the next step.
7. Open the print cartridge door and reinsert the black print cartridge by sliding it forward 
into the slot on the right. Then push the print cartridge forward until it clicks into the
slot.
8. Remove the tri-color print cartridge from the slot on the left. 
Press down on the cartridge to release it, and then pull it toward you out of the slot. 
9. Close the print cartridge door. 
10. Check to see if the error has been resolved. 
• If the error has been resolved, then there is a problem with the tri-color print 
cartridge. 
• If the error has not been resolved, then there is a problem with both print 
cartridges. 
11. Open the print cartridge door and reinsert the tri-color print cartridge by sliding it 
forward into the slot on  the left. Then push the print cartridge forward until it clicks into 
the slot. 
12. Close the print cartridge door. 
•Solution 1: Remove and reinsert the print cartridges 
•Solution 2: Clean the print cartridge contacts
•Solution 3: Replace the print cartridges 
Solution 1: Remove and reinsert the print cartridges 
Solution: Remove and reinsert the print cartridges and verify that they are fully 
inserted and locked in place.
Errors 199
Troubleshooting
 
						

							Also, make sure the print cartridges are installed into the correct slots. 
To make sure the print cartridges are installed correctly 
1. Make sure the product is on.
CAUTION:If the HP All-in-One is off when you open the print cartridge door 
to access the print cartridges, the HP All-in-One will not release the cartridges
for changing. You might damage the HP All-in-One if the print cartridges are 
not docked safely when you try to remove them.
2. Open the print cartridge door. 
The print carriage moves to the center of the product.
3. Check to make sure you are using the correct print cartridges for your product. 
For a list of compatible print cartridges, see the printed documentation that came
with the product. 
4. Remove the black print cartridge from the slot on the right. Do not touch the ink 
nozzles or the copper-colored contacts. Check for possible damage to the copper- 
colored contacts or ink nozzles. 
Make sure the clear plastic ta pe has been removed. If it is still covering the ink 
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab  (must be removed before installing)
3Ink nozzles under tape
Chapter 12 
200 Troubleshooting
Troubleshooting
 
						

							5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then 
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side. 
Cause: The indicated print cartridges were installed incorrectly. 
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts 
Solution: Clean the print cartridge contacts on the print carridge(s) that are 
experiencing the problem. 
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart 
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can 
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge 
contacts. These can damage the print cartridge or the product.
To clean the print cartridge contacts 
1. Turn on the product and open the print cartridge door. 
The print carriage moves to the center of the product.
Errors 201
Troubleshooting
 
						

							2.Wait until the print carriage is idle and silent, and then unplug the power cord from 
the back of the product. 
3. Lightly press down on the print cartridge to release it, and then pull it toward you 
out of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and 
clean each print cartridge one at a time. Do not leave a print cartridge outside
the HP All-in-One for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup. 
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze 
any excess water from it. 
6. Hold the print cartridge by its sides. 
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for 
approximately ten minutes before reinserting.
1Copper-colored contacts
2Ink nozzles (do not clean)
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back 
into the slot. Make sure you push the print cartridge in firmly until it snaps into 
place.
Chapter 12 
202 Troubleshooting
Troubleshooting
 
						

							9.Repeat if necessary for the other print cartridge. 
10. Gently close the print cartridge door and plug the power cord into the back of the 
product.
Cause: The print cartridge contacts needed to be cleaned. 
If this did not solve the issue, try the next solution.
Solution 3: Replace the print cartridges
Solution: Replace the print cartridges that are experiencing the problem. If only one 
of the print cartridges is experiencing the problem, you can also remove it and print
using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the 
computer. You cannot initiate a print job from the control panel (such as copying 
or scanning an original). For more information, see Use ink-backup mode .
Cause:One or both of the print cartridges were having a problem.
Errors 203
Troubleshooting
 
						

							Chapter 12 
204 Troubleshooting
Troubleshooting
 
						

							13 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One. 
This section contains  the following topics: 
•Warranty 
•Print cartridge warranty information 
•Support process 
•Before you call HP customer support 
•HP support by phone 
•Additional warranty options 
•HP Quick Exchange Service (Japan) 
•HP Korea customer support 
•Prepare the product for shipment 
•Pack the product
Warranty
For more information about the warranty, see the printed documentation that came with the product.
Print cartridge warranty information
The HP cartridge warranty is applicable when the pr oduct is used in its designated HP printing device. 
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. 
During the warranty period the product is covered as  long as the HP ink is not depleted and the end 
of warranty date has not been reached. The end of  warranty date, in YYYY/MM/DD format, may be found on the product as indicated:
For a copy of the HP Limited Warranty Statement,  see the printed documentation that came with the 
product.
Support process
If you have a problem, follow these steps: 
1. Check the documentation that came with the product. 
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to 
all HP customers. It is the fastest source for up-to-date product information and expert
assistance and includes the following features: 
• Fast access to qualified online support specialists
• Software and driver updates for the product 
HP warranty and support 205
HP warranty and support
 
						

							• Valuable product and troubleshooting information for common problems 
• Proactive product updates, support alerts, and  HP newsgrams that are available when you 
register the product 
3. Call HP support. Support options and availability vary by product, country/region, and language.
Before you call HP customer support
Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will re ceive the best technical assistance by calling the 
experts at that company. 
If you need to contact HP support, do the following before you call: 
1. Make sure that: 
a . The product is plugged in and turned on. 
b . The specified print cartridges are installed correctly. 
c . The recommended paper is properly loaded in the input tray. 
2. Reset the product: 
a . Turn off the product by pressing the On button. 
b . Unplug the power cord from the back of the product. 
c . Plug the power cord back into the product. 
d . Turn on the product by pressing the On button. 
3. To find support and warranty information, go to the HP Web site at www.hp.com/support. If 
prompted, choose your country/region, and then click  Contact HP for information on calling for 
technical support. 
Check the HP Web site for updated informat ion or troubleshooting tips for the product. 
4. If you are still experiencing problems and need to speak with an HP support representative, do 
the following: 
a . Have the specific name of the product, as it appears on the control panel, available. 
b . Print a self-test report. 
c . Make a color copy to have available as a sample printout. 
d . Be prepared to describe your problem in detail. 
e . Have your serial number ready. 
You can view the serial number  by looking at the sticker on the rear side of the product. The 
serial number is the 10-character code in the upper left corner of the sticker. 
5. Call HP support. Be near the product when you call. 
Related topics 
•Print a self-test report 
•Placing a call
HP support by phone
For a list of support phone numbers, see the prin ted documentation that came with the device. 
This section contains the following topics:
•Phone support period 
•Placing a call
•After the phone support period
Phone support period
One year of phone support is available in North Am erica, Asia Pacific, and Latin America (including 
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support . Standard phone company charges apply. 
Chapter 13 
206 HP warranty and support
HP warranty and support
 
						

							Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the 
following information: 
• Model number (located on the label on the front of the product) 
• Serial number (located on the back or bottom of the product) 
• Messages that appear when the situation occurs 
• Answers to these questions: 
• Has this situation happened before? 
• Can you re-create it? 
• Did you add any new hardware or software to your computer at about the time that this situation began? 
• Did anything else occur prior to this situat ion (such as a thunderstorm, product was moved, 
etc.)?
After the phone support period
After the phone support period, help is available from  HP at an additional cost. Help may also be 
available at the HP online support Web site: www.hp.com/support . Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the  HP All-in-One at additional costs. Go to www.hp.com/
support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. 
Additional warranty options 207
HP warranty and support