HP Deskjet F2290 User Manual

							Solution 3: Check the power source 
Solution: Verify that the product is properly connected to a suitable power source. 
To verify that the product is connected to a suitable power source 
1. Verify that the product has a two-prong power plug, and make sure you are using 
the power cord provided with the product. 
2. If the product is connected to a computer, make sure the computer has the correct 
power plug depending on your country/region. 
3. Make sure the power cord is firmly connected to both the product and the power 
adaptor. 
4. Plug the power cord directly into a wall outlet.
1Power connection
2Power cord and adaptor
5.Try to print from your computer. 
If the product prints when plugged directly into a wall outlet while disconnected 
from any power strips or surge suppresso rs, the power strip or surge suppressor 
might not be allowing sufficient voltage to reach the product. 
6. If the product cannot print and the print carriage is still stalled, contact HP support 
for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for 
information on calling for technical support. 
Cause: There might not be not be sufficient voltage for the product.
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							Need alignment or alignment failed 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Incorrect type of paper is loaded in the input tray 
•Solution 2: Make sure the protective tape is removed from the print cartridges 
•Solution 3: Check if print cartridges are fully inserted 
•Solution 4: Align newly installed print cartridges 
•Solution 5: Print cartridge or sensor might be defective 
Solution 1: Incorrect type of pa per is loaded in the input tray 
Solution: If you have colored paper loaded in the input tray when you align the print 
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the 
input tray, and then try the alignment again. If the alignment fails again, you might 
have a defective sensor or print cartridge. 
To find support and warranty information, go to the HP Web site at www.hp.com/
support . If prompted, choose your country/region, and then click Contact HP for 
information on calling for technical support. 
Cause: Incorrect type of paper was loaded in the input tray. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure the protective tape is removed from the print cartridges
Solution: Check each print cartridge. The tape might have been removed from the 
copper-colored contacts, but still might cover the ink nozzles. If the tape is still 
covering the ink nozzles, care fully remove the tape from the print cartridges. Do not 
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
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							Remove and then reinsert the print cartridges. Verify that they are fully inserted and 
locked in place. 
Cause: Protective tape was covering the print cartridges. 
If this did not solve the issue, try the next solution.
Solution 3: Check if print cartridges are fully inserted
Solution: Remove and then reinsert the print cartridges. Verify that they are fully 
inserted and locked in place. 
Cause: The contacts on the print cartridge were not touching the contacts in the 
print carriage. 
If this did not solve the issue, try the next solution.
Solution 4: Align newly installed print cartridges 
Solution: You must align the print cartridges to ensure excellent print quality. 
If the alignment error persists and you cannot clear it , your print cartridge might be 
defective. Contact HP for support. 
To find support and warranty information, go to the HP Web site at www.hp.com/
support . If prompted, choose your country/region, and then click Contact HP for 
information on calling for technical support. 
For more information, see:
Align the print cartridges 
Cause: You installed new print cartridges that needed alignment 
If this did not solve the issue, try the next solution.
Solution 5: Print cartridge or sensor might be defective 
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Cause: The print cartridge or sensor was defective.
Print cartridge is missing, incorrectly installed, or not intended for your product 
Solution: If the print cartridges are missing, incorrectly installed, or not intended for 
your product, one or both of the print cartridge status lights begin to blink. One of the
following messages may appear on your computer screen: 
Print Cartridge Problem 
Incorrect Print Cartridge(s)
Incorrectly Installed Cartridge(s)
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							Print Cartridge(s) Missing 
For resolving these print ca rtridge error messages, see Resolving print cartridge error
messages.
Print cartridges missing or not detected 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Remove and reinsert the print cartridges 
•Solution 2: Clean the print cartridge contacts 
•Solution 3: Replace the print cartridges 
Solution 1: Remove and reinsert the print cartridges 
Solution: Remove and reinsert the print cartridges and verify that they are fully 
inserted and locked in place. 
Also, make sure the print cartridges  are installed into the correct slots. 
To make sure the print cartridges are installed correctly 
1. Make sure the product is on.
CAUTION:If the HP All-in-One is off when you open the print cartridge door 
to access the print cartridges, the HP All-in-One will not release the cartridges
for changing. You might damage the HP All-in-One if the print cartridges are 
not docked safely when you try to remove them.
2. Open the print cartridge door. 
The print carriage moves to the center of the product.
3. Check to make sure you are using the correct print cartridges for your product. 
For a list of compatible print cartridges, see the printed documentation that came
with the product.
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							4.Remove the black print cartridge from the slot on the right. Do not touch the ink 
nozzles or the copper-colored contacts. Check for possible damage to the copper- 
colored contacts or ink nozzles. 
Make sure the clear plastic ta pe has been removed. If it is still covering the ink 
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure 
you do not remove the copper colored tape containing the electrical contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab  (must be removed before installing)
3Ink nozzles under tape
5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then 
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side. 
Cause: The indicated print cartridges were installed incorrectly. 
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution: Clean the print cartridge contacts.
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							Make sure you have the following materials available: 
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart 
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can 
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge 
contacts. These can damage the print cartridge or the product.
To clean the print cartridge contacts 
1. Turn on the product and open the print cartridge door. 
The print carriage moves to the center of the product.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from 
the back of the product. 
3. Lightly press down on the print cartridge to release it, and then pull it toward you 
out of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and 
clean each print cartridge one at a time. Do not leave a print cartridge outside 
the HP All-in-One for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup. 
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze 
any excess water from it. 
6. Hold the print cartridge by its sides.
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							7.Clean only the copper-colored contacts. Allow the print cartridges to dry for 
approximately ten minutes before reinserting.
1Copper-colored contacts
2Ink nozzles (do not clean)
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back 
into the slot. Make sure you push the print cartridge in firmly until it snaps into
place.
9. Repeat if necessary for the other print cartridge. 
10. Gently close the print cartridge door and plug the power cord into the back of the 
product.
Cause: The print cartridge contacts needed to be cleaned. 
If this did not solve the issue, try the next solution.
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							Solution 3: Replace the print cartridges 
Solution: Replace the indicated print cartridge. You can also remove the indicated 
print cartridge and print using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the 
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached. 
• If the end of warranty date has been reached, purchase a new print cartridge. 
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Related topics
Replace the print cartridges 
Cause: The print cartridge was damaged.
Incompatible print cartridges 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Make sure you are using the correct print cartridges 
•Solution 2: Contact HP customer support 
Solution 1: Make sure you are using the correct print cartridges 
Solution: Check to make sure you are using the correct print cartridges for your 
product. For a list of compatible print cartridges, see the printed documentation that
came with the product. 
If you are using print cartridges that are not compatible with the product, replace the 
indicated print cartridges with print cartridges that are compatible. 
If it appears that you are using the corre ct print cartridges, proceed to the next 
solution. 
For more information, see:
•Shop for ink supplies 
•Replace the print cartridges 
Cause: The indicated print cartridges were not compatible with the product. 
If this did not solve the issue, try the next solution.
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							Solution 2: Contact HP customer support 
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Cause: The print cartridges were not intended for use in this product.
Print cartridges in wrong slot 
Solution: Make sure the print cartridges are installed into the correct slots. If they 
are, remove and reinsert the print cartridges and verify that they are fully inserted and 
locked in place.
To make sure the print cartridges are installed correctly 
1. Make sure the product is on.
CAUTION:If the HP All-in-One is off when you open the print cartridge door 
to access the print cartridges, the HP All-in-One will not release the cartridges 
for changing. You might damage the HP All-in-One if the print cartridges are 
not docked safely when you try to remove them.
2. Open the print cartridge door. 
The print carriage moves to the center of the product.
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							3.Check to make sure you are using the correct print cartridges for your product. 
For a list of compatible print cartridges, see the printed documentation that came 
with the product. 
4. Remove the black print cartridge from the slot on the right. Do not touch the ink 
nozzles or the copper-colored contacts. Check for possible damage to the copper-
colored contacts or ink nozzles. 
Make sure the clear plastic tape has been removed. If it is still covering the ink 
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure 
you do not remove the copper colored tape containing the electrical contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then 
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
NOTE:If the print cartridges are installed in the wrong slots and you cannot 
remove them from the product, contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for 
information on calling for technical support.
Cause: The indicated print cartridges were installed incorrectly.
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