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HP Deskjet F2290 User Manual

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Page 161

If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable 
Solution: Make sure that the power cord and USB cable are properly attached and 
plugged in. Also, make sure that the product is turned on. 
To check the power supply 
1. Make sure the power cord is firmly connected to both the product and the power 
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
2. Make sure...

Page 162

To check the USB connection 
1. Verify that the USB cable is securely plugged into the USB port on the back of 
the product. 
2. Make sure the other end of the USB cable is plugged into a USB port on your 
computer.
3. Try to scan again. 
If the scan fails, continue to the next step. 
4. Do one of the following, depending upon how the product is connected to the 
computer: 
• If the USB cable is connected to a USB hub, try unplugging and replugging 
the USB cable into the hub. If that does not work, try...

Page 163

If this did not solve the issue, try the next solution.
Solution 3: Restart the computer 
Solution: Restart the computer. 
Cause: You might not have restarted the computer after installing the product 
software. Or, there might have been another problem with the computer. 
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product 
Solution: Uninstall the product from the Printers and Faxes control panel and then 
reinstall it. 
To uninstall and reinstall the...

Page 164

6.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then 
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on 
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide 
that came with the product. 
8. If you are still having trouble scanning, remove the following additional 
applications from the Add/Remove  Programs list, if they are present.
CAUTION:If the computer is...

Page 165

Solution 2: Check the power cord and USB cable 
Solution: Make sure that the power cord and USB cable are properly attached and 
plugged in. Also, make sure that the product is turned on. 
To check the power supply 
1. Make sure the power cord is firmly connected to both the product and the power 
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
2. Make sure the product is turned on. 
3. If the product is not...

Page 166

To check the USB connection 
1. Verify that the USB cable is securely plugged into the USB port on the back of 
the product. 
2. Make sure the other end of the USB cable is plugged into a USB port on your 
computer.
3. Try to scan again. 
If the scan fails, continue to the next step. 
4. Do one of the following, depending upon how the product is connected to the 
computer: 
• If the USB cable is connected to a USB hub, try unplugging and replugging 
the USB cable into the hub. If that does not work, try...

Page 167

If this did not solve the issue, try the next solution.
Solution 3: Restart the computer 
Solution: Restart the computer. 
Cause: You might not have restarted the computer after installing the product 
software. Or, there might have been another problem with the computer. 
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product 
Solution: Uninstall the product from the Printers and Faxes control panel and then 
reinstall it. 
To uninstall and reinstall the...

Page 168

6.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then 
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on 
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide 
that came with the product. 
8. If you are still having trouble scanning, remove the following additional 
applications from the Add/Remove  Programs list, if they are present.
CAUTION:If the computer is...

Page 169

Solution 2: Uninstall and reinstall the HP Photosmart Software 
Solution: Uninstall the complete HP Photosmart Software from the computer and 
then reinstall it using the CD that came with your product. 
To uninstall and reinstall the software 
1. On the Windows taskbar, click Start, Settings, Control Panel. 
2. Double-click Add/Remove Programs. 
3. Remove all the items that are related to the HP scanning software. 
A message appears on the computer to restart after removing some programs 
from the...

Page 170

Required software component was not found or was incorrectly installed 
Solution: Uninstall the complete HP Photosmart Software from the computer and 
then reinstall it using the CD that came with your product. 
To uninstall and reinstall the software 
1. On the Windows taskbar, click Start, Settings, Control Panel. 
2. Double-click Add/Remove Programs. 
3. Remove all the items that are related to the HP scanning software. 
A message appears on the computer to restart after removing some programs 
from...
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