HP Deskjet F2290 User Manual

•Solution 7: Scan with Windows Image Acquisition (WIA) 
•Solution 8: Disable the Lexbces service
•Solution 9: Run the Scan Diagnostic utility 
•Solution 10: Install a patch 
•Solution 11: Check the USB chipset and controller
•Solution 12: Uninstall the software and reset the product 
Solution 1: Uninstall and reinstall the software 
Solution: Verify that the software was installed correctly. Open the HP Solution 
Center and verify that all the icons and buttons are present. 
If the appropriate icons and...

Solution 2: Refresh the Windows Device Manager 
Solution: Refresh the Windows Device Manager. 
To refresh the Windows Device Manager 
1. On the Windows taskbar, click Start, right-click My Computer, and then click 
Properties . 
2. Click the Hardware tab, and then click Device Manager. 
3. Double-click Universal Serial Bus Controllers. 
4. Click USB Composite Device, click Action, and then click Uninstall. 
If a screen appears to confirm the deletion, confirm the deletion. 
5. Disconnect the USB cable...

Solution 3: Check the Digital Imaging Monitor 
Solution: Verify that the Digital Imaging Monitor is running. 
To check that the Digital  Imaging Monitor is running 
1. Look for the Digital Imaging Monitor icon in the system tray at the lower right 
side of the screen, near the time.
2. If the Digital Imaging Monitor icon is not present, restart the computer. 
3. After the computer restarts, try to scan again. 
Cause: The Digital Imaging Monitor was not running. 
If this did not solve the issue, try the...

5.Select the second instance of the product and repeat steps 2 through 4. 
6. Try to scan again. 
Cause: There might have been two instances of the product connected to the 
HP Solution Center. 
If this did not solve the issue, try the next solution.
Solution 5: Check the power supply
Solution: Check the power supply. 
To check the power supply 
1. Make sure the power cord is firmly connected to both the product and the power 
adaptor. Plug the power cord into a power outlet, surge protector, or power...

Solution 6: Check the USB cable connection 
Solution: Check USB connection between the product and the computer. 
To check the USB connection 
1. Verify that the USB cable is securely plugged into the USB port on the back of 
the product. 
2. Make sure the other end of the USB cable is plugged into a USB port on your 
computer.
3. Try to scan again. 
If the scan fails, continue to the next step. 
4. Do one of the following, depending upon how the product is connected to the 
computer: 
• If the USB cable...

7.If another USB cable is available, try using that one instead. 
8. Restart the computer. 
9. After the computer restarts, try to scan again. 
Cause: The product was not properly connected to the computer. 
If this did not solve the issue, try the next solution.
Solution 7: Scan with Windows Image Acquisition (WIA) 
Solution: Try scanning with Windows Image Acquisition (WIA) instead of the 
HP Solution Center. 
To scan using WIA 
1. Make sure the product is turned on. 
2. Verify that the USB cable is...

If you could not scan using WIA, try the next solution.
Solution 8: Disable the Lexbces service 
Solution: Check if the Lexbces service is started, and disable it. 
If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer 
where product is installed, the HP software might not scan because the  Lexbces 
service is running.
NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. If you 
do not, try the next solution .
To check for and disable the service 
1. Log...

g. Enter a filename for the backed up Registry. 
HP suggests naming the file with the current date; for example: Registry 
Backup 04_01_07. 
h . Click Save to save the Registry. 
6. Edit the registry. 
To edit the Registry 
a . Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet 
\Services\Spooler  Registry key. 
Details of the Registry key appears on the pane to the right. 
b . Check the DependOnService data string (in the pane on the right) to see if 
lexbces  is listed in the Data column. 
c .If...

Solution 9: Run the Scan Diagnostic utility 
Solution: Download and run the Scan Diagnostic utility to find and correct 
problems with your product. 
To download and run the Scan Diagnostic utility 
1. Go to: www.hp.com and click Software and driver downloads. 
2. Select Download drivers and software (and firmware). 
3. Type your product name and model number in the field provided, and then press 
Enter . 
4. Select the operating system of your computer where the HP software is installed. 
5. Go to the...

handshake timing between HP device chipset and certain types of USB chipsets on 
the computer. 
To check the USB chipset and controller 
1. On the Windows taskbar, click Start, right-click My Computer, and then click 
Properties . 
2. Click the Hardware tab, and then click Device Manager. 
3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 
4. Check if you have one of the following chipsets listed: 
• SIS 7001 USB host controller 
• ALI chipsets 
• NEC universal host...