HP Deskjet D5563 User Manual

4.Turn off the product, wait one minute, then restart it. 
5. Reinstall the HP Photosmart software.
CAUTION:Do not connect the USB cable to the computer until prompted by the 
software instal lation screen.
This section contains the following topics: 
•The product will not turn on 
•After setting up the product, it does not print
•The registration screen does not appear
•Uninstall and reinstall the software
The product will not turn on
Try the following solutions to resolve the issue. Solutions are...

Cause:The product was not properly connected to a power supply. 
If this did not solve the issue, try the next solution.
Solution 2: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly. 
Press the  On button once. It might take a few minutes for the product to turn on. If 
you press the  On button again during this time, you might turn the product off.
CAUTION:If the product still does not turn on, it might have a mechanical failure. 
Unplug the...

Step 3: Check the connection between the product and computer 
Solution: Check the connection between the product and computer. 
Cause: The product and computer were not communicating with each other.
The registration screen does not appear 
Solution: You can access the registration (Sign up now) screen from the Windows 
taskbar by clicking  Start, pointing to Programs or All Programs, HP, Deskjet D5500 
series , and then clicking Product Registration. 
Cause: The registration screen did not launch...

When the software installation is complete, the HP Digital Imaging Monitor icon appears 
in the Windows system tray.
Print troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Check cartridges 
•Check paper 
•Check product
•Check printe r settings 
•Reset the product 
•Contact HP support
Check...

If this did not solve the issue, try the next solution.
Step 2: Check the ink levels 
Solution: Check the estimated ink levels in the cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need 
to replace the cartridges until print quality becomes unacceptable.
For more information, see:
Check the estimated ink levels...

Solution 1: Align the print cartridges 
Solution: Aligning the print cartridges can help ensure high-quality output. 
To align the print cartridges from the HP Photosmart Software 
1. Load letter or A4 unused plain white paper into the paper tray. 
2. In the HP Solution Center, click Settings. 
3. In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties 
dialog box. In the  Print Properties dialog box, click the Features tab, and 
then click...

Step 1: Check the print settings 
Solution: Check the print settings. 
• Check the print settings to see if the color settings are incorrect. 
For example, check to see if  the document is set to print in grayscale. Or, check 
to see if advanced color settings such as saturation, brightness, or color tone, are 
set to modify the appearance of colors. 
• Check the print quality setting and make sure it matches the type of paper loaded 
in the product. 
You might need to choose a lower print quality...

If this did not solve the issue, try the next solution.
Reset the product 
Solution: Turn off the product, and then unplug the power cord. Plug the power 
cord back in, and then press the  On button to turn on the product. 
Cause: The product experienced an error. 
If this did not solve the issue, try the next solution.
Contact HP support 
Solution: Contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for information 
on calling...

radio is turned on.an accesspoint.
OnOnNoneOffOffThe productcannotconnect toa wirelessnetwork.
1. Check if thewireless routeroraccesspoint isturnedon. 
2. Move theproduct closerto thewireless routeroraccesspoint.
OnOnCyclingthroughsignal bars
OffOffTheproduct issearchingforavailablewirelessnetworks.
Wait forproduct toconnect toan accesspoint.
OnOnSignal barsdisplayedOffOffTheproduct isconnectedto awirelessnetwork.
Theproduct cannow printwirelessly....

Wireless Protected Setup (WPS).
and clearthe error.
OnOnSignal bars displayedOffOffWirelessProtectedSetup(WPS)successful.
Theproduct cannow printwirelessly.
Flashing lights
The lights on the product flash in special  sequences to inform you about various error 
conditions. Refer to the following table for information on solving your error condition 
based on which lights are on or flashing on the product. 
Table 7-2 Flashing lights
On lightInk level indicatorResume lightError lightDescriptionSolution...