HP Deskjet D5563 User Manual

6 Work with cartridges
•Check the estimated ink levels 
•Order ink supplies
•Ink-backup mode
•Automatically clean print cartridges 
•Manually clean print cartridges 
•Replace the cartridges
•Cartridge warranty information
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to 
replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining 
in the cartridges.
NOTE: If you have installed a refilled or remanufactured...

To check the ink levels from the HP Photosmart Software 
1. In the HP Solution Center, click Settings, point to Print Settings, and then click 
Printer Toolbox .
NOTE:You can also open the Printer Toolbox from the Print Properties dialog 
box. In the  Print Properties dialog box, click the Features tab, and then click the 
Printer Services  button.
The Printer Toolbox appears. 
2. Click the Estimated Ink Level tab. 
The estimated ink levels for the print cartridges appear. 
Related topics
Order ink...

To order ink cartridges from your desktop 
▲ To learn which HP supplies work with your printer, order supplies online, or create a 
printable shopping list, open HP Solution Center and select the online shopping 
feature. 
Cartridge information and links to online shopping also appear on ink alert messages. 
In addition, you can find cartridge information and order online by visiting
www.hp.com/buy/supplies .
NOTE:Ordering cartridges online is not supported in all countries/regions. If it 
is not...

Choose the right cartridges
HP recommends that you use original HP cartridges. Original HP cartridges are designed 
and tested with HP printers to help you easily produce great results, time after time. 
Related topics
Order ink supplies
Automatically clean print cartridges
If your printed pages are faded or if they contain ink streaks, the print cartridges might be 
low on ink or might need to be cleaned. For more information, see Check the estimated
ink levels . 
If the print cartridges are not low on...

3.Lightly press down on the print cartridge to release it, and then pull it towards you out 
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean 
each print cartridge one at a time. Do not leave a print cartridge outside the
HP Printer for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup. 
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any 
excess water from it. 
6. Hold the print cartridge...

9.Repeat if necessary for the other print cartridge. 
10. Gently close the print cartridge door and plug the power cord into the back of the 
product.
Replace the cartridges
To replace the cartridges 
1. Check that power is on. 
2. Remove cartridge. 
a . Open cartridge door.
Wait for print carriage to move to center of the product. 
b . Press down to release cartridge, then remove it from slot.
Chapter 6 
34 Work with cartridges
Work with cartridges
 

3.Insert new cartridge. 
a . Remove cartridge from packaging.
b. Remove plastic tape using pink pull tab.
c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place.
Replace the cartridges 35
Work with cartridges
 

d. Close cartridge door.
4.Align cartridges. 
5. View the animation for this topic. 
Related topics 
•Choose the right cartridges 
•Order ink supplies
Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP 
printing device. This warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with. 
During the warranty period the product is covered as long as the HP ink is not depleted 
and the...

7 Solve a problem
This section contains the following topics: 
•HP support 
•Setup troubleshooting 
•Print troubleshooting 
•Errors
HP support
•Support process 
•HP support by phone 
•Additional warranty options
Support process
If you have a problem, follow these steps: 
1. Check the documentation that came with the product. 
2. Visit the HP online support Web site at www.hp.com/support. HP online support is 
available to all HP customers. It is  the fastest source for up-to-date product 
information and...

Placing a call 
Call HP support while you are in front of the computer and the product. Be prepared to 
provide the following information: 
• Product name (HP Deskjet D5500 Printer series) 
• Serial number (located on the back or bottom of the product) 
• Messages that appear when the situation occurs 
• Answers to these questions: 
◦ Has this situation happened before? 
◦ Can you re-create it? 
◦ Did you add any new hardware or software to your computer at about the time 
that this situation began? 
◦...