HP Deskjet D5563 User Manual

							6 Work with cartridges
•Check the estimated ink levels 
•Order ink supplies
•Ink-backup mode
•Automatically clean print cartridges 
•Manually clean print cartridges 
•Replace the cartridges
•Cartridge warranty information
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to 
replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining 
in the cartridges.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that 
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes 
only. When you receive a low-ink warnin g message, consider having a replacement 
cartridge available to avoid possible printing delays. You do not have to replace the 
cartridges until the print quality is unacceptable. 
NOTE: Ink from the cartridges is used in the printing process in a number of different 
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more 
information, see www.hp.com/go/inkusage .
To check the ink levels from the control panel 
▲ Look for two icons at the bottom of the display that represent the levels of ink 
remaining in the installed print cartridges. 
The color of the icon represents the type of print cartridge installed in the HP Printer. 
Depending on which two print cartridges you have installed, the following icons will 
display: 
• A green icon represents the tri-color print cartridge. 
• A black icon represents the black print cartridge.
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							To check the ink levels from the HP Photosmart Software 
1. In the HP Solution Center, click Settings, point to Print Settings, and then click 
Printer Toolbox .
NOTE:You can also open the Printer Toolbox from the Print Properties dialog 
box. In the  Print Properties dialog box, click the Features tab, and then click the 
Printer Services  button.
The Printer Toolbox appears. 
2. Click the Estimated Ink Level tab. 
The estimated ink levels for the print cartridges appear. 
Related topics
Order ink supplies
Order ink supplies
For a list of cartridge numbers, use the software that came with the HP Printer to find out 
the reorder number. 
Find the cartridge number 
1. In the HP Solution Center, click Settings, point to Print Settings, and then click 
Printer Toolbox .
NOTE:You can also open the Printer Toolbox from the Print Properties dialog 
box. In the  Print Properties dialog box, click the Features tab, and then click the 
Printer Services  button.
The Printer Toolbox appears. 
2. Click the Estimated Ink Level tab. 
The estimated ink levels for the print cartridges appear. Use the menu at the bottom 
to select  Cartridge details. 
To order genuine HP supplies for the HP Printer, go to www.hp.com/buy/supplies . If 
prompted, choose your country/region, follow  the prompts to select your product, and 
then click one of the shopping links on the page.
NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not 
available in your country/region, you may still view supplies information and print a
list for reference when shopping at a local HP reseller.
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							To order ink cartridges from your desktop 
▲ To learn which HP supplies work with your printer, order supplies online, or create a 
printable shopping list, open HP Solution Center and select the online shopping 
feature. 
Cartridge information and links to online shopping also appear on ink alert messages. 
In addition, you can find cartridge information and order online by visiting
www.hp.com/buy/supplies .
NOTE:Ordering cartridges online is not supported in all countries/regions. If it 
is not available in your country/region, you may still view supplies information and 
print a list for reference when shopping at a local HP reseller.
Related topics
Choose the right cartridges
Ink-backup mode
Use the ink-backup mode to operate the HP Printer with only one print cartridge. The ink-
backup mode is initiated when a print cartridge is removed from the print cartridge
carriage. During ink-backup mode, the product can only print jobs from the computer.
NOTE: When the HP Printer operates in ink-backup mode, a message is displayed 
on screen. If the message is displayed and two print cartridges are installed in the
product, verify that the protective piece of plastic tape has been removed from each 
print cartridge. When plastic tape covers the print cartridge contacts, the product
cannot detect that the print cartridge is installed.
Ink-backup mode output
Printing in ink-backup mode slows the printer and affects the quality of printouts.
Installed print cartridgeResult
Black print cartridgeColors print as grayscale.
Tri-color print cartridge Colors print but black is grayed and is not a true black.
Exit ink-backup mode
Install two print cartridges in the HP Printer to exit ink-backup mode. 
Related topics
Replace the cartridges
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							Choose the right cartridges
HP recommends that you use original HP cartridges. Original HP cartridges are designed 
and tested with HP printers to help you easily produce great results, time after time. 
Related topics
Order ink supplies
Automatically clean print cartridges
If your printed pages are faded or if they contain ink streaks, the print cartridges might be 
low on ink or might need to be cleaned. For more information, see Check the estimated
ink levels . 
If the print cartridges are not low on ink, clean the print cartridges automatically.
CAUTION: Clean print cartridges only when necessary. Unnecessary cleaning 
wastes ink and shortens the life of the cartridge.
To clean the print cartridges 
1. In the HP Solution Center, click Settings. In the Print Settings area, click Printer 
Toolbox . 
2. Click Clean the Print Cartridges. 
3. Click Clean, and then follow the onscreen instructions.
Manually clean print cartridges
You should manually clean the print cartridges only if you have received an error message 
related to the cartridges, such as Print cartridge missing or damaged. The message
should also indicate which cartridge is causing the problem. That is the only cartridge that 
you need to clean. 
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or 
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can 
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge 
contacts. These can damage the print cartridge or the product.
To clean the print cartridge contacts 
1. Turn on the product and open the print cartridge door. 
The print carriage moves to the center of the product. 
2. Wait until the print carriage is idle and silent, and then unplug the power cord from 
the back of the product.
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							3.Lightly press down on the print cartridge to release it, and then pull it towards you out 
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean 
each print cartridge one at a time. Do not leave a print cartridge outside the
HP Printer for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup. 
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any 
excess water from it. 
6. Hold the print cartridge by its sides. 
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for 
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back 
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.
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							9.Repeat if necessary for the other print cartridge. 
10. Gently close the print cartridge door and plug the power cord into the back of the 
product.
Replace the cartridges
To replace the cartridges 
1. Check that power is on. 
2. Remove cartridge. 
a . Open cartridge door.
Wait for print carriage to move to center of the product. 
b . Press down to release cartridge, then remove it from slot.
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							3.Insert new cartridge. 
a . Remove cartridge from packaging.
b. Remove plastic tape using pink pull tab.
c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place.
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							d. Close cartridge door.
4.Align cartridges. 
5. View the animation for this topic. 
Related topics 
•Choose the right cartridges 
•Order ink supplies
Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP 
printing device. This warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with. 
During the warranty period the product is covered as long as the HP ink is not depleted 
and the end of warranty date has not been reached. The end of warranty date, in YYYY/ 
MM/DD format, may be found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that
came with the product.
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							7 Solve a problem
This section contains the following topics: 
•HP support 
•Setup troubleshooting 
•Print troubleshooting 
•Errors
HP support
•Support process 
•HP support by phone 
•Additional warranty options
Support process
If you have a problem, follow these steps: 
1. Check the documentation that came with the product. 
2. Visit the HP online support Web site at www.hp.com/support. HP online support is 
available to all HP customers. It is  the fastest source for up-to-date product 
information and expert assistance and includes the following features: 
• Fast access to qualified on line support specialists 
• Software and driver updates for the product 
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts , and HP newsgrams that are available 
when you register the product 
3. Call HP support. Support options and availability vary by product, country/region, and 
language.
HP support by phone
Phone support options and availability vary  by product, country/region, and language. 
This section contains the following topics:
•Phone support period 
•Placing a call 
•Support phone numbers
•After the phone support period 
Phone support period 
One year of phone support is available in North America, Asia Pacific, and Latin America 
(including Mexico). To determine the duration of phone support in Europe, the Middle 
East, and Africa, go to www.hp.com/support . Standard phone company charges apply.
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							Placing a call 
Call HP support while you are in front of the computer and the product. Be prepared to 
provide the following information: 
• Product name (HP Deskjet D5500 Printer series) 
• Serial number (located on the back or bottom of the product) 
• Messages that appear when the situation occurs 
• Answers to these questions: 
◦ Has this situation happened before? 
◦ Can you re-create it? 
◦ Did you add any new hardware or software to your computer at about the time 
that this situation began? 
◦ Did anything else occur prior to this situation (such as a thunderstorm, product 
was moved, etc.)? 
Support phone numbers 
For the most current HP list of telephone su pport numbers and call costs information, see
www.hp.com/support. 
After the phone support period 
After the phone support period, help is available from HP at an additional cost. Help may 
also be available at the HP online support Web site: www.hp.com/support . Contact your 
HP dealer or call the support phone number  for your country/region to learn more about 
support options.
Additional warranty options
Extended service plans are available for the HP Printer at additional costs. Go to
www.hp.com/support , select your country/region and language, then explore the services 
and warranty area for information about the extended service plans.
Setup troubleshooting
This section contains setup troubleshooting information for the product. 
Many issues are caused when the product is connected to the computer using a USB 
cable before the HP Photosmart software is installed on the computer. If you connected 
the product to your computer before the software installation screen prompts you to do 
so, you must follow these steps: 
Troubleshooting common setup issues 
1. Disconnect the USB cable from the computer. 
2. Uninstall the software (if you have already installed it). 
For more information, see Uninstall and reinstall the software . 
3. Restart your computer.
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Solve a problem