HP Deskjet D5563 User Manual

							4.Turn off the product, wait one minute, then restart it. 
5. Reinstall the HP Photosmart software.
CAUTION:Do not connect the USB cable to the computer until prompted by the 
software instal lation screen.
This section contains the following topics: 
•The product will not turn on 
•After setting up the product, it does not print
•The registration screen does not appear
•Uninstall and reinstall the software
The product will not turn on
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure the power cord is connected 
•Solution 2: Press the On button more slowly 
Solution 1: Make sure the power cord is connected
Solution: 
• Make sure the power cord is firmly connected to both the product and the power 
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adapter
• If you are using a power strip, make sure the power strip is on. Or, try plugging 
the product directly into a power outlet. 
• Test the power outlet to make sure it is working. Plug in an appliance that you 
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet. 
• If you plugged the product into a switched outlet, make sure the outlet is switched 
on. If it is switched to on but still does not work, then there might be a problem 
with the power outlet.
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							Cause:The product was not properly connected to a power supply. 
If this did not solve the issue, try the next solution.
Solution 2: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly. 
Press the  On button once. It might take a few minutes for the product to turn on. If 
you press the  On button again during this time, you might turn the product off.
CAUTION:If the product still does not turn on, it might have a mechanical failure. 
Unplug the product from the power outlet. 
Contact HP support for service.
Go to: www.hp.com/support . If prompted, choose your country/region, and then 
click  Contact HP for information on calling for technical support.
Cause:You pressed the On button too quickly.
After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Step 1: Press the On button to turn on the product 
•Step 2: Set your product as the default printer
•Step 3: Check the connection between the product and computer 
Step 1: Press the On button to turn on the product 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the  On button to turn on the product. 
Cause: The product might not have been turned on. 
If this did not solve the issue, try the next solution.
Step 2: Set your produc t as the default printer 
Solution: Use the system tools on your computer to change your product to be the 
default printer. 
Cause: You sent the print job to the default printer, but this product was not the 
default printer. 
If this did not solve the issue, try the next solution.
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							Step 3: Check the connection between the product and computer 
Solution: Check the connection between the product and computer. 
Cause: The product and computer were not communicating with each other.
The registration screen does not appear 
Solution: You can access the registration (Sign up now) screen from the Windows 
taskbar by clicking  Start, pointing to Programs or All Programs, HP, Deskjet D5500 
series , and then clicking Product Registration. 
Cause: The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before 
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP Printer application files from your
computer. Make sure to remove them properly using the uninstall utility provided when 
you installed the software that came with the HP Printer. 
To uninstall and reinstall the software 
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control 
Panel ). 
2. Double-click Add/Remove Programs (or click Uninstall a program). 
3. Select HP Photosmart All-In-One Driver Software, and then click Change/ 
Remove . 
Follow the onscreen instructions. 
4. Disconnect the product from your computer. 
5. Restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the 
Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the 
CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the software 
from www.hp.com/support .
7.Follow the onscreen instructions and the instructions provided in the printed 
documentation that came with the product.
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							When the software installation is complete, the HP Digital Imaging Monitor icon appears 
in the Windows system tray.
Print troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Check cartridges 
•Check paper 
•Check product
•Check printe r settings 
•Reset the product 
•Contact HP support
Check cartridges
Try the following solutions. 
•Step 1: Make sure you are using genuine HP ink cartridges 
•Step 2: Check the ink levels 
Step 1: Make sure you are using genuine HP ink cartridges 
Solution: Check to see if your ink cartridges are genuine HP ink cartridges. 
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges 
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product 
service or repairs required as a result of  using a non-HP supply will not be covered 
under warranty. 
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
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							If this did not solve the issue, try the next solution.
Step 2: Check the ink levels 
Solution: Check the estimated ink levels in the cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need 
to replace the cartridges until print quality becomes unacceptable.
For more information, see:
Check the estimated ink levels 
Cause: The ink cartridges might have insufficient ink. 
If this did not solve the issue, try the next solution.
Check paper
Try the following solutions. 
•Step 1: Make sure only one type of paper is loaded 
•Step 2: Load the stack of paper correctly 
Step 1: Make sure only one type of paper is loaded 
Solution: Load only one type of paper at a time. 
Cause: More than one type of paper was loaded in the input tray. 
If this did not solve the issue, try the next solution.
Step 2: Load the stack of paper correctly 
Solution: Remove the stack of paper from the input tray, reload the paper, and then 
slide the paper width guide inward until it stops at the edge of the paper. 
For more information, see:
Load media
Cause: The paper-width guide was not positioned correctly.
Check product
Try the following solutions. 
•Solution 1: Align the print cartridges 
•Solution 2: Automatically clean the print cartridges.
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							Solution 1: Align the print cartridges 
Solution: Aligning the print cartridges can help ensure high-quality output. 
To align the print cartridges from the HP Photosmart Software 
1. Load letter or A4 unused plain white paper into the paper tray. 
2. In the HP Solution Center, click Settings. 
3. In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties 
dialog box. In the  Print Properties dialog box, click the Features tab, and 
then click  Printer Services.
The Printer Toolbox appears. 
4. Click the Device Services tab. 
5. Click Align the Print Cartridges. 
6. Click Align, and then follow the onscreen instructions. 
The HP Printer prints a test page, aligns the print cartridges, and calibrates the 
printer. Recycle or discard the test page. 
Cause: The printer needed to be aligned. 
If this did not solve the issue, try the next solution.
Solution 2: Automatically clean the print cartridges.
Solution: Clean the print cartridges. 
For more information, see Automatically cle an print cartridges 
Cause: The print cartridge nozzles needed to be cleaned. 
If this did not solve the issue, try the next solution.
Check printer settings
Try the following solutions. 
•Step 1: Check the print settings 
•Step 2: Verify the paper size setting 
•Step 3: Check the printer margins
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							Step 1: Check the print settings 
Solution: Check the print settings. 
• Check the print settings to see if the color settings are incorrect. 
For example, check to see if  the document is set to print in grayscale. Or, check 
to see if advanced color settings such as saturation, brightness, or color tone, are 
set to modify the appearance of colors. 
• Check the print quality setting and make sure it matches the type of paper loaded 
in the product. 
You might need to choose a lower print quality setting, if colors are running into 
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper, is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they do 
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or ink cartridges. No further troubleshooting is required.
Cause: The print settings were set incorrectly. 
If this did not solve the issue, try the next solution.
Step 2: Verify the paper size setting 
Solution: Verify that you have selected the proper paper size setting for your 
project. Make sure that you have loaded the correct paper size in the input tray. 
Cause: The paper size setting might not have been set correctly for the project you 
were printing. 
If this did not solve the issue, try the next solution.
Step 3: Check the printer margins
Solution: Check the printer margins. 
Make sure the margin settings for the document do not exceed the printable area of 
the product. 
To check your margin settings 
1. Preview your print job before sending it to the product. 
In most software applications, click the  File menu, and then click Print Preview. 
2. Check the margins. 
The product uses the margins you have set in your software application, as long 
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the 
documentation that came with the software. 
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins 
in your software application. 
Cause: The margins were not set correctly in your software application.
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							If this did not solve the issue, try the next solution.
Reset the product 
Solution: Turn off the product, and then unplug the power cord. Plug the power 
cord back in, and then press the  On button to turn on the product. 
Cause: The product experienced an error. 
If this did not solve the issue, try the next solution.
Contact HP support 
Solution: Contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for information 
on calling for te chnical support. 
Cause: The ink cartridges were not intended for use in this product.
Errors
This section contains the following categories of messages about your product: 
•Wireless indicator lights 
•Flashing lights 
•Printing in ink-backup mode
Wireless indicator lights
The wireless indicator icons on the product flash in special sequences to inform you about 
various error conditions. Refer to the following table for information on solving your error
condition based on which icons are on or flashing on the product.
NOTE: Wireless signal icon represents the wireless signal strength. Fewer signal 
bars indicate lower signal strength.
Table 7-1 Wireless indicator lights
Wireless button lightWirelessantennaicon
Wirelesssignalstrengthicon
Wirelesserror iconError lightDescriptionSolution
OnOnNoneOffOffThewirelessWait forproduct toconnect to
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							radio is turned on.an accesspoint.
OnOnNoneOffOffThe productcannotconnect toa wirelessnetwork.
1. Check if thewireless routeroraccesspoint isturnedon. 
2. Move theproduct closerto thewireless routeroraccesspoint.
OnOnCyclingthroughsignal bars
OffOffTheproduct issearchingforavailablewirelessnetworks.
Wait forproduct toconnect toan accesspoint.
OnOnSignal barsdisplayedOffOffTheproduct isconnectedto awirelessnetwork.
Theproduct cannow printwirelessly.
OnBlinkingNoneBlinkingFastblinkingWirelessconnectionerror.
Press theWirelessbutton toturn it offand clearthe error.
BlinkingOnCyclingthroughsignal bars
OffFastblinkingWirelessProtectedSetup(WPS) inprogress.
Wait forproduct toconnect toan accesspoint.
BlinkingOffNoneOffFastblinkingWirelessProtectedSetup(WPS)progresserror.
Press theWirelessbutton toturn it offand clearthe error.
BlinkingOffNoneOffFastblinkingSessionoverlapdetectedduring
Press theWirelessbutton toturn it off
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							Wireless Protected Setup (WPS).
and clearthe error.
OnOnSignal bars displayedOffOffWirelessProtectedSetup(WPS)successful.
Theproduct cannow printwirelessly.
Flashing lights
The lights on the product flash in special  sequences to inform you about various error 
conditions. Refer to the following table for information on solving your error condition 
based on which lights are on or flashing on the product. 
Table 7-2 Flashing lights
On lightInk level indicatorResume lightError lightDescriptionSolution
OffOffOffOffThe product is turned off.Press theOn  button to turn the product on.
BlinkingCurrent ink levelsOffOffThe product isprocessing ajob.
Wait for theproduct tofinish.
Fast blinkingfor 3 secondsCurrent inklevelsOffOffThe product isprocessing ajob or it is in anerror state,other than aprint cartridgeerror.
Wait for theproduct tocomplete thejob beforeinitiating anew job.
OnCurrent inklevelsFast blinkingOffThe product isout of paper. 
The product has a paperjam.
Load paperand pressResume . 
Clear the paper jam,and thenpressResume .
OnCurrent ink levelsOffFast blinkingThe frontaccess door orthe printcartridgeaccess door isopen.
Close thefront accessdoor or theprintcartridgeaccess door.
OnBoth fastblinkingOffFast blinkingThe printcartridges aremissing or not
Install orremove andreinsert printcartridges.
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