HP Deskjet D2663 User Manual

							On lightResume lightCheckPrintCartridgelights
DescriptionSolution
Clear the paper jam,and then pressResume .
Fast blinkingOffOffThe front accessdoor or the printcartridge accessdoor is open.
Close the frontaccess door or theprint cartridgeaccess door.
OnOffFastblinkingThe print cartridgesare missing or notseated correctly. 
The print cartridge might be defective. 
The tape was not removed from oneor both printcartridges. 
The print cartridge is not intended foruse in this product.
Install or remove andreinsert printcartridges.
Remove the printcartridge, removetape, and reinsert theprint cartridge.
The print cartridge might not be supported for use in the product. For more information about compatible print cartridges, seeOrder ink supplies
OnOffBoth fast blinkingThe print carriage isstalled.Open the frontaccess door, andcheck that thecarriage is notblocked.
FastblinkingFastblinkingBoth fastblinkingThe product has afatal error.1. Turn off the product. 
2. Unplug the power cord. 
3. Wait a minute, then plug thepower cord backin. 
4. Turn on the product. 
If the problem persists, contact HPSupport.
OnOffOnPrint cartridges are getting low on ink.Replace one or bothprint cartridges when print quality is no longer acceptable.
OnOffTri-color printcartridgelight On
The tri-color printcartridge is gettinglow on ink.
Replace the tri-colorprint cartridge whenprint quality is nolonger acceptable.
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							On lightResume lightCheckPrintCartridgelights
DescriptionSolution
Black printcartridgelight Off
The tri-color printcartridge has beenremoved.
Replace the tri-colorprint cartridge, orprint in ink-backupmode with the blackprint cartridge. Formore information,see Printing in ink-backup mode .
OnOffTri-color printcartridgelight Off 
Black print cartridge light On
The black print cartridge is gettinglow on ink. 
The black print cartridge has been removed. 
Replace the black print cartridge whenprint quality is nolonger acceptable.
Replace the black print cartridge, or print in ink-backup mode with the tri- color print cartridge. For more information, seePrinting in ink-backup mode .
Product messages
The following is a list of product-related error messages: 
•Firmware revi sion mismatch 
Firmware revision mismatch 
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Cause: The revision number of the product firmware does not match the revision 
number of the software.
File messages
The following is a list of file-related error messages: 
•Error reading or writing the file 
•File not found
•File format not supported
•Invalid file name 
•Supported file types for the HP Printer 
Error reading or writing the file 
Solution: Check to see if you have the right folder and file name.
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							Cause:The product software could not open or save the file.
File not found 
Solution: Close some applications and try the task again. 
Cause: There was not enough available memory on your computer to create a print 
preview file.
File format not supported 
Solution: Open the file in another application, and save it in a format that the 
product software recognizes. 
For more information, see:
Supported file types for the HP Printer
Cause: The product software did not recognize or support the file format of the 
image you are trying to open or save. If the file extension indicates it is a supported 
file type, the file might be corrupted.
Invalid file name 
Solution: Make sure that you are not using any invalid symbols in the file name. 
Cause: The file name you entered was invalid.
Supported file types for the HP Printer 
Refer to the follow ing for the supported file formats: 
The HP Photosmart software supports the following file formats: BMP, DCX, FPX, GIF, 
JPG, PCD, PCX, TIF, PICT, PSD,  PCS, EPS, TGA, SGI, PDF, and PNG
General user messages
The following is a list of messages related to common user errors: 
•Borderless printing error 
•Out of disk space 
Borderless printing error 
Solution: Borderless printing cannot occur with only the black print cartridge 
installed. Install the tri-color print cartridge. 
For more information, see:
Replace the cartridges
Cause: The product was in ink-backup mode with only the black print cartridge 
installed, and a borderless print job was initiated.
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							Out of disk space 
Solution: Close some applications and try the task again. 
Cause: There was not enough available memory on your computer to perform the 
task.
Paper messages
The following is a list of  paper-related error messages: 
•Ink is drying 
Ink is drying 
Solution: Leave the sheet in the output tray until the message disappears. If it is 
necessary to remove the printed sheet before the message disappears, carefully hold 
the printed sheet on the underside or the edges, and place it on a flat surface to dry. 
Cause: Transparencies and some other media require a drying time that is longer 
than normal.
Power and connection messages
The following is a list of power- and connection-related error messages: 
•Improper shutdown 
Improper shutdown 
Solution: Press the On button located on the control panel of the product to turn 
the product on and off. 
Cause: The last time the product was used, it was not turned off properly. If the 
product is turned off by turning off the switch on a power strip or by using a wall switch,
the product can be damaged.
Print cartridge messages
The following is a list of print cartridge error messages: 
•Non-HP cartridges installed 
•Previously used genuine HP cartridges installed 
•Original HP ink has been depleted 
•Low on ink
•Printing in ink-backup mode 
•Print cartridge is missing, incorrectly installed, or not intended for your product 
•Print cartridges missing or not detected 
•Incompatible print cartridges 
•Print cartridges in wrong slot
•Print cartridge problem
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							Non-HP cartridges installed 
Solution: Follow the prompts on the computer screen to continue or replace the 
indicated print cartridges with genuine HP cartridges. 
HP recommends that you use genuine HP print cartridges. Genuine HP print 
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer 
service or repairs required as a result of using of a non-HP supply will not be
covered under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit 
For more information, see:
Replace the cartridges 
Cause: The product detected that a non-HP print cartridge was installed.
Previously used genuine HP cartridges installed 
Solution: Check the print quality of the current print job. If it is satisfactory, follow 
the prompts on the computer screen to continue. 
Ink levels might not be available for the indicated print cartridges. Ink level warnings 
and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the print cartridges until print 
quality becomes unacceptable. 
Cause: A genuine HP print cartridge was previously used in another printer.
Original HP ink has been depleted 
Solution: Follow the prompts on the computer screen to continue or replace the 
indicated print cartridges with genuine HP cartridges. 
Ink levels might not be available for the indicated print cartridges. Ink level warnings 
and indicators provide estimates for planning purposes only. When you receive a low- 
ink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the print cartridges until print 
quality becomes unacceptable.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer 
service or repairs required as a result of using of a non-HP supply will not be
covered under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit 
For more information, see:
Replace the cartridges
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							Cause:The original HP ink in the indicated print cartridges was depleted.
Low on ink 
Solution: Ink level warnings and indicators provide estimates for planning purposes 
only. When you receive a low-ink warning message, consider having a replacement 
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable. 
If you have installed a refilled or remanufactured cartridge, or a cartridge that has 
been used in another product, the ink level indicator may be inaccurate or unavailable. 
For HP product return and recycling information, visit us at: www.hp.com/recycle . 
Cause: The indicated print cartridges were estimated to be low on ink and might 
need to be replaced soon.
Printing in ink-backup mode 
Solution: If you receive the ink-backup mode message and two print cartridges are 
installed in the product, verify that the protective piece of plastic tape has been 
removed from each print cartridge. When plastic tape covers the print cartridge 
contacts, the product cannot detect that the print cartridge is installed.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Cause: When the product detected that only one print cartridge is installed, ink- 
backup mode is initiated. This printing mode lets you print with a single print cartridge, 
but it slows the product and affects the quality of printouts.
Print cartridge is missing, incorrectly installed, or not intended for your product 
Solution: If the print cartridges are missing, incorrectly installed, or not intended for 
your product, one or both of the print cartridge status lights begin to blink. One of the
following messages may appear on your computer screen: 
Print Cartridge Problem
Incorrect Print Cartridge(s)
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							Incorrectly Installed Cartridge(s) 
Print Cartridge(s) Missing
Print cartridges missing or not detected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Remove and reinsert the print cartridges 
•Solution 2: Clean the print cartridge contacts 
•Solution 3: Replace the print cartridges 
Solution 1: Remove and reinsert the print cartridges 
Solution: Remove and reinsert the print cartridges and verify that they are fully 
inserted and locked in place. 
Also, make sure the print cartridges  are installed into the correct slots. 
To make sure the print cartridges are installed correctly 
1. Make sure the product is turned on. 
2. Open the print cartridge door. 
The print carriage moves to the center of the product. 
3. Check to make sure you are using the correct print cartridges for your product. 
For more information about compatible print cartridges, see Order ink supplies 
4. Remove the black print cartridge from the slot on the right. Do not touch the ink 
nozzles or the copper-colored contacts. Check for possible damage to the copper-
colored contacts or ink nozzles. 
Make sure the clear plastic tape has been removed. If it is still covering the ink 
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
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							5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then 
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side. 
Cause: The indicated print cartridges were installed incorrectly. 
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution: Clean the print cartridge contacts. 
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart 
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can 
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge 
contacts. These can damage the print cartridge or the product.
To clean the print cartridge contacts 
1. Turn on the product and open the print cartridge door. 
The print carriage moves to the center of the product. 
2. Wait until the print carriage is idle and silent, and then unplug the power cord from 
the back of the product. 
3. Lightly press down on the print cartridge to release it, and then pull it towards you 
out of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and 
clean each print cartridge one at a time. Do not leave a print cartridge outside 
the HP Printer for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup. 
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze 
any excess water from it. 
6. Hold the print cartridge by its sides.
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							7.Clean only the copper-colored contacts. Allow the print cartridges to dry for 
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back 
into the slot. Make sure you push the print cartridge in firmly until it snaps into
place.
9. Repeat if necessary for the other print cartridge. 
10. Gently close the print cartridge door and plug the power cord into the back of the 
product. 
Cause: The print cartridge contacts needed to be cleaned. 
If this did not solve the issue, try the next solution.
Solution 3: Replace the print cartridges
Solution: Replace the indicated print cartridge. You can also remove the indicated 
print cartridge and print using ink-backup mode.
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							Check to see if your print cartridge is still under warranty and end of warranty date 
has not been reached. 
• If the end of warranty date has been reached, purchase a new print cartridge. 
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Related topics
Replace the cartridges 
Cause: The print cartridge was damaged.
Incompatible print cartridges 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure you are using the correct print cartridges 
•Solution 2: Contact HP customer support 
Solution 1: Make sure you are using the correct print cartridges 
Solution: Check to make sure you are using the correct print cartridges for your 
product. For more information about compatible print cartridges, see Order ink
supplies . 
If you are using print cartridges that are not compatible with the product, replace the 
indicated print cartridges with print cartridges that are compatible. 
If it appears that you are using the correct print cartridges, proceed to the next 
solution. 
For more information, see: 
•Order ink supplies 
•Replace the cartridges 
Cause: The indicated print cartridges were not compatible with the product. 
If this did not solve the issue, try the next solution.
Solution 2: Contact HP customer support 
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Cause: The print cartridges were not intended for use in this product.
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