HP Deskjet D2663 User Manual

							5 Solve a problem
This section contains the following topics: 
•HP support 
•Setup troubleshooting 
•Print quality troubleshooting 
•Print troubleshooting 
•Errors
HP support
•Support process 
•HP support by phone 
•Additional warranty options
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the product. 
2. Visit the HP online support Web site at www.hp.com/support. HP online support is 
available to all HP customers. It is  the fastest source for up-to-date product 
information and expert assistance and includes the following features: 
• Fast access to qualified on line support specialists 
• Software and driver updates for the product
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts , and HP newsgrams that are available 
when you register the product 
3. Call HP support. Support options and availability vary by product, country/region, and 
language.
HP support by phone
Phone support options and availability vary  by product, country/region, and language. 
This section contains the following topics: 
•Phone support period 
•Placing a call
•Support phone numbers
•After the phone support period 
Phone support period 
One year of phone support is available in North America, Asia Pacific, and Latin America 
(including Mexico). To determine the duration of phone support in Europe, the Middle 
East, and Africa, go to www.hp.com/support . Standard phone company charges apply.
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							Placing a call 
Call HP support while you are in front of the computer and the product. Be prepared to 
provide the following information: 
• Product name (HP Deskjet D2600 Printer series) 
• Serial number (located on the back or bottom of the product) 
• Messages that appear when the situation occurs 
• Answers to these questions: 
◦ Has this situation happened before? 
◦ Can you re-create it? 
◦ Did you add any new hardware or software to your computer at about the time 
that this situation began? 
◦ Did anything else occur prior to this situation (such as a thunderstorm, product 
was moved, etc.)?
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							Support phone numbers 
For the most current HP list of telephone supp ort numbers and call costs information, see
www.hp.com/support.
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  www.hp.com/support
After the phone support period 
After the phone support period, help is available from HP at an additional cost. Help may 
also be available at the HP online support Web site: www.hp.com/support . Contact your
HP support 31
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							HP dealer or call the support phone number for your country/region to learn more about 
support options.
Additional warranty options
Extended service plans are available for the HP Printer at additional costs. Go to
www.hp.com/support , select your country/region and language, then explore the services 
and warranty area for information about the extended service plans.
Setup troubleshooting
This section contains setup troubleshooting information for the product. 
Many issues are caused when the product is connected to the computer using a USB 
cable before the HP Photosmart software is installed on the computer. If you connected 
the product to your computer before the software installation screen prompts you to do 
so, you must follow these steps: 
Troubleshooting common setup issues 
1. Disconnect the USB cable from the computer. 
2. Uninstall the software (if you have already installed it). 
For more information, see Uninstall and reinstall the software . 
3. Restart your computer. 
4. Turn off the product, wait one minute, then restart it. 
5. Reinstall the HP Photosmart software.
CAUTION:Do not connect the USB cable to the computer until prompted by the 
software installation screen.
This section contains the following topics: 
•The product will not turn on 
•After setting up the product, it does not print 
•The Minimum System Checks screen appears
•A red X appears on the USB connect prompt
•I received a message that an Unknown Error has occurred 
•The registration screen does not appear 
•Uninstall and reinstall the software
The product will not turn on
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure the power cord is connected 
•Solution 2: Press the On button more slowly
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							Solution 1: Make sure the power cord is connected 
Solution: 
• Make sure the power cord is firmly connected to both the product and the power 
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adapter
• If you are using a power strip, make sure the power strip is on. Or, try plugging 
the product directly into a power outlet. 
• Test the power outlet to make sure it is working. Plug in an appliance that you 
know works, and see if the appliance has power. If not, then there might be a 
problem with the power outlet. 
• If you plugged the product into a switched outlet, make sure the outlet is switched 
on. If it is switched to on but still does not work, then there might be a problem 
with the power outlet. 
Cause: The product was not properly connected to a power supply. 
If this did not solve the issue, try the next solution.
Solution 2: Press the  On button more slowly 
Solution: The product might not respond if you press the On button too quickly. 
Press the  On button once. It might take a few minutes for the product to turn on. If 
you press the  On button again during this time, you might turn the product off.
CAUTION:If the product still does not turn on, it might have a mechanical failure. 
Unplug the product from the power outlet. 
Contact HP support for service.
Go to: www.hp.com/support . If prompted, choose your country/region, and then 
click  Contact HP for information on calling for technical support.
Cause:You pressed the On button too quickly.
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							After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Press the On button to turn on the product 
•Solution 2: Set your product as the default printer 
•Solution 3: Check the connection between the product and computer
•Solution 4: Check that the cartridges are installed properly and have ink 
•Solution 5: Load paper in the input tray 
Solution 1: Press the On butto n to turn on the product 
Solution: Look at the display on the product. If the display is blank and the On 
button is not lit, the product is turned off. Make sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the  On button to turn on the 
product. 
Cause: The product might not have been turned on. 
If this did not solve the issue, try the next solution.
Solution 2: Set your produc t as the default printer 
Solution: Use the system tools on your computer to change your product to be the 
default printer. 
Cause: You sent the print job to the default printer, but this product was not the 
default printer. 
If this did not solve the issue, try the next solution.
Solution 3: Check the connection between the product and computer 
Solution: Check the connection between the product and computer. 
Cause: The product and computer were not communicating with each other. 
If this did not solve the issue, try the next solution.
Solution 4: Check that the cartridges are installed properly and have ink 
Solution: Check that the cartridges are installed properly and have ink. 
Cause: There might have been a problem with one or more of the cartridges. 
If this did not solve the issue, try the next solution.
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							Solution 5: Load paper in the input tray 
Solution: Load paper in the input tray. 
For more information, see:
Load media 
Cause: The product might have been out of paper.
The Minimum System Checks screen appears 
Solution: Click Details to see what the specific problem is, and then correct the 
problem before attempting to install the software. 
Cause: Your system did not meet the minimum requirements to install the software.
A red X appears on the USB connect prompt 
Solution: Verify that the product is set up properly, and then try to re-establish the 
connection. 
To retry the USB connection 
1. Verify that the USB cable is set up properly as follows: 
• Unplug the USB cable and plug it in again or try plugging the USB cable into 
a different USB port. 
• Do not attach the USB cable to a keyboard. 
• Verify that the USB cable is 3 meters (9.8  feet) or less in length. 
• If you have several USB de vices attached to your computer, you might want 
to unplug the other devices during the installation. 
2. Unplug the product power cord, and then plug it in again. 
3. Verify that the USB cable and power cord are plugged in.
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							4.Click Retry to retry the connection. 
5. Continue with the installation and restart the computer when prompted. 
Cause: Normally, a green check appears indicating that the plug and play was 
successful. A red X indicates that the plug and play failed.
I received a message that an Unknown Error has occurred 
Solution: Try to continue with the installation. If that does not work, stop and then 
restart the installation, and follow the directions on the screen. If an error occurs, you 
might need to uninstall and then reinstall the software. Do not simply delete the
product application files from your computer. Make sure to remove them properly 
using the uninstall utility provided when you installed the software that came with the 
product. 
For more information, see:
Uninstall and reinstall the software
Cause: The source of the error is unknown.
The registration screen does not appear 
Solution: You can access the registration (Sign up now) screen from the Windows 
taskbar by clicking  Start, pointing to Programs or All Programs, HP, Deskjet D2600 
series , and then clicking Product Registration. 
Cause: The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before 
prompted by the software installation screen, you might need to uninstall and then 
reinstall the software. Do not simply delete the HP Printer application files from your
computer. Make sure to remove them properly using the uninstall utility provided when 
you installed the software that came with the HP Printer. 
To uninstall from a Windows computer
NOTE: Use this method if Uninstall is not available in the Windows Start menu (click 
Programs  or All Programs, HP, Deskjet D2600 series, Uninstall).
1.Open the Windows control panel and double-click Add or Remove Programs.
NOTE:The procedure to open the control panel varies by operating system. If 
you are not sure how to do this, see the Windows Help.
2. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. 
Follow the onscree n instructions. 
3. Disconnect the product from your computer.
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							4.Restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have 
reinstalled the software.
5. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the 
Setup program. 
6. Follow the onscreen instructions. 
When the software installation is complete, the  HP Digital Imaging Monitor icon appears 
in the Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center icon 
on the desktop. If the HP Solution Center shows the essential icons ( Scan Picture and 
Scan Document ), the software has been properly installed.
Print quality troubleshooting
Use this section to solve these print quality problems: 
•Wrong, inaccurate, or bleeding colors 
•Ink is not fillin g the text or graphics completely 
•The printout has a horizontal band of distortion near the bottom of a borderless print 
•Printouts have horizont al streaks or lines 
•Printouts are faded or have dull colors
•Printouts seem blurry or fuzzy 
•Printouts have vertical streaks 
•Printouts are slanted or skewed
•Ink streaks on the back of the paper
•The text edges are jagged
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							Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this 
section for help. 
• Colors look different than what you expected. 
For example, the colors in your graphic or photo look one way on your computer 
screen but print out differently, or magenta was replaced with cyan in your printout. 
• Colors run into each other, or look like they are smeared on the page. The edges 
might have a feathering appearance instead of being sharp and defined. 
Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
•Solution 1: Make sure you are using genuine HP ink cartridges 
•Solution 2: Check the paper loaded in the input tray 
•Solution 3: Check the paper type 
•Solution 4: Che ck the ink levels 
•Solution 5: Check the print settings 
•Solution 6: Align the printer 
•Solution 7: Automatically clean the print cartridges 
•Solution 8: Contact HP support 
Solution 1: Make sure you are using genuine HP ink cartridges 
Solution: Check to see if your ink cartridges are genuine HP ink cartridges. 
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges 
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product 
service or repairs required as a result of  using a non-HP supply will not be covered 
under warranty. 
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used. 
If this did not solve the issue, try the next solution.
Solution 2: Check the paper loaded in the input tray 
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too 
thick. 
• Load paper with the side you want to print on facing down. For example, if you 
are loading glossy photo p aper, load the paper with the glossy side down. 
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is 
too close to the printhead during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope. 
For more information, see:
Load media
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