HP Deskjet D2663 User Manual

							Cause:The paper was loaded incorrectly, or it was wrinkled or too thick. 
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is 
appropriate for the product. 
Always make sure the paper you are printing on is flat. For best results when printing 
images, use HP Advanced Photo Paper. 
Store photo media in its original packaging inside a resealable plastic bag on a flat 
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo 
paper to the plastic bag. This will prevent the photo paper from curling. 
For more information, see: 
•Load media 
•Recommended papers for printing 
Cause: The wrong kind of paper was loaded in the input tray. 
If this did not solve the issue, try the next solution.
Solution 4: Check the ink levels
Solution: Check the estimated ink levels in the cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a 
replacement cartridge available to avoid possible printing delays. You do not need 
to replace the cartridges until print quality becomes unacceptable.
Cause: The ink cartridges might have insufficient ink. 
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings 
Solution: Check the print settings. 
• Check the print settings to see if the color settings are incorrect. 
For example, check to see if  the document is set to print in grayscale. Or, check 
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors. 
• Check the print quality setting and make sure it matches the type of paper loaded 
in the product. 
You might need to choose a lower print quality setting, if colors are running into 
each other. Or, choose a higher setting if you are printing a high-quality photo, 
and then make sure photo paper such as HP Advanced Photo Paper, is loaded
in the input tray.
Print quality troubleshooting 39
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							NOTE:On some computer screens, colors might appear differently than they do 
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or ink cartridges. No further troubleshooting is required.
Cause: The print settings were set incorrectly. 
If this did not solve the issue, try the next solution.
Solution 6: Align the printer
Solution: Align the printer. 
Aligning the printer can help ensure excellent print quality. 
To align the printer from  the HP Photosmart Software 
1. Load letter, A4, or legal unused plain white paper into the input tray. 
2. In the HP Solution Center, click Settings. 
3. In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties 
dialog box. In the  Print Properties dialog box, click the Features tab, and 
then click  Printer Services.
The Printer Toolbox appears. 
4. Click the Device Services tab. 
5. Click Align the Printer. 
The product prints a test page, aligns the print head, and calibrates the printer. 
Recycle or discard the page. 
Cause: The printer needed to be aligned. 
If this did not solve the issue, try the next solution.
Solution 7: Automatically  clean the print cartridges 
Solution: Clean the print cartridges. 
For more information, see Automatically cle an print cartridges 
Cause: The print cartridge contacts needed to be cleaned. 
If this did not solve the issue, try the next solution.
Solution 8: Contact HP support
Solution: Contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for information 
on calling for te chnical support. 
Cause: There was a problem with the printhead.
Chapter 5 
40 Solve a problem
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							Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it 
appears that parts are missing or blank. 
•Solution 1: Make sure you are using genuine HP ink cartridges 
•Solution 2: Check the ink levels
•Solution 3: Check the print settings
•Solution 4: Check the paper type 
•Solution 5: Contact HP support 
Solution 1: Make sure you are using genuine HP ink cartridges 
Solution: Check to see if your ink cartridges are genuine HP ink cartridges. 
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges 
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product 
service or repairs required as a result of  using a non-HP supply will not be covered 
under warranty. 
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used. 
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need 
to replace the cartridges until print quality becomes unacceptable.
Cause: The ink cartridges might have insufficient ink. 
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution: Check the print settings. 
• Check the paper type setting to make sure it matches the type of paper loaded in 
the input tray. 
• Check the print quality setting and make sure it is not set too low. 
Print the image with a high print quality setting, such as  Best or Maximum dpi. 
Cause: The paper type or print quality settings were set incorrectly.
Print quality troubleshooting 41
Solve a problem
 
						

							If this did not solve the issue, try the next solution.
Solution 4: Check the paper type 
Solution: HP recommends that you use HP papers or any other paper type that is 
appropriate for the product. 
Always make sure the paper you are printing on is flat. For best results when printing 
images, use HP Advanced Photo Paper. 
Store photo media in its original packaging inside a resealable plastic bag on a flat 
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo 
paper to the plastic bag. This will prevent the photo paper from curling. 
For more information, see:
•Load media 
•Recommended papers for printing 
Cause: The wrong kind of paper was loaded in the input tray. 
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support
Solution: Contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for information 
on calling for te chnical support. 
Cause: There was a problem with the printhead.
The printout has a horizontal band of distortion near the bottom of a borderless 
print
Try the following solutions if your borderless print has a blurry band or line on the bottom 
of it.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore, 
replacing the ink cartridges or printhead is not necessary.
•Solution 1: Check the paper type 
•Solution 2: Use a higher print quality setting 
•Solution 3: Rotate the image 
Solution 1: Check the paper type 
Solution: HP recommends that you use HP papers or any other paper type that is 
appropriate for the product.
Chapter 5 
42 Solve a problem
Solve a problem
 
						

							Always make sure the paper you are printing on is flat. For best results when printing 
images, use HP Advanced Photo Paper. 
Store photo media in its original packaging inside a resealable plastic bag on a flat 
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling. 
For more information, see: 
•Load media 
•Recommended papers for printing 
Cause: The wrong kind of paper was loaded in the input tray. 
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting 
Solution: Check the print quality setting and make sure it is not set too low. 
To select a print speed or quality 
1. Make sure you have paper loaded in the input tray. 
2. On the File menu in your software application, click Print. 
3. Make sure the product is the selected printer. 
4. Click the button that opens the Properties dialog box. 
Depending on your software application, this button might be called  Properties, 
Options , Printer Setup, Printer, or Preferences. 
5. Click the Features tab. 
6. In the Paper Type drop-down list, select the type of paper that you have loaded. 
7. In the Print Quality drop-down list, select the appropriate quality setting for your 
project.
NOTE: To find out what dpi the product will print based on the paper type 
and print quality settin gs you selected, click Resolution.
Print the image with a high print quality setting, such as Best or Maximum dpi. 
For more information, see:
Print using the maximum dpi 
Cause: The print quality setting was set too low. 
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution: If the problem persists, use the software you installed with the product or 
another software application to rotate your image 180 degrees so that the light blue, 
gray, or brown hues in your image do not print at the bottom of the page. 
Cause: The photo image had odd hues printed near the bottom of the page.
Print quality troubleshooting 43
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							Printouts have horizontal streaks or lines
Try the following solutions if your printout has lines, streaks, or marks on it that run across 
the width of the page. 
•Solution 1: Make sure you are using genuine HP ink cartridges 
•Solution 2: Che ck the ink levels 
•Solution 3: Make sure the paper is loaded correctly
•Solution 4: Use a higher print quality setting 
•Solution 5: Align the printer 
•Solution 5: Automatically clean the print cartridges. 
•Solution 7: Contact HP support 
Solution 1: Make sure you are using genuine HP ink cartridges 
Solution: Check to see if your ink cartridges are genuine HP ink cartridges. 
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges 
are designed and tested with HP printers to help you easily produce great results, 
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product 
service or repairs required as a result of  using a non-HP supply will not be covered 
under warranty. 
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used. 
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need 
to replace the cartridges until print quality becomes unacceptable.
Cause: The ink cartridges might have insufficient ink. 
If this did not solve the issue, try the next solution.
Solution 3: Make sure the paper is loaded correctly
Solution: Make sure that the paper is loaded correctly in the input tray. 
For more information, see:
Load media
Cause: The paper was not loaded correctly.
Chapter 5 
44 Solve a problem
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							If this did not solve the issue, try the next solution.
Solution 4: Use a higher print quality setting 
Solution: Check the print quality setting and make sure it is not set too low. 
To select a print speed or quality 
1. Make sure you have paper loaded in the input tray. 
2. On the File menu in your software application, click Print. 
3. Make sure the product is the selected printer. 
4. Click the button that opens the Properties dialog box. 
Depending on your software application, this button might be called  Properties, 
Options , Printer Setup, Printer, or Preferences. 
5. Click the Features tab. 
6. In the Paper Type drop-down list, select the type of paper that you have loaded. 
7. In the Print Quality drop-down list, select the appropriate quality setting for your 
project.
NOTE: To find out what dpi the product will print based on the paper type 
and print quality settin gs you selected, click Resolution.
Print the image with a high print quality setting, such as Best or Maximum dpi. 
For more information, see:
Print using the maximum dpi
Cause: The print quality or copy setting on the product was set too low. 
If this did not solve the issue, try the next solution.
Solution 5: Align the printer 
Solution: Align the printer. 
Aligning the printer can help ensure excellent print quality. 
To align the printer from the HP Photosmart Software 
1. Load letter, A4, or legal unused plain white paper into the input tray. 
2. In the HP Solution Center, click Settings. 
3. In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties 
dialog box. In the  Print Properties dialog box, click the Features tab, and 
then click  Printer Services.
The Printer Toolbox appears.
Print quality troubleshooting 45
Solve a problem
 
						

							4.Click the Device Services tab. 
5. Click Align the Printer. 
The product prints a test page, aligns the print head, and calibrates the printer. 
Recycle or discard the page. 
Cause: The printer needed to be aligned. 
If this did not solve the issue, try the next solution.
Solution 5: Automatically clean the print cartridges.
Solution: Clean the print cartridges. 
For more information, see Automatically cle an print cartridges 
Cause: The print cartridge nozzles needed to be cleaned. 
If this did not solve the issue, try the next solution.
Solution 7: Contact HP support 
Solution: Contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for information 
on calling for te chnical support. 
Cause: There was a problem with the printhead.
Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as 
you expected. 
•Solution 1: Make sure you are using genuine HP ink cartridges 
•Solution 2: Che ck the ink levels 
•Solution 3: Check the print settings 
•Solution 4: Check the paper type
•Solution 5: Automatically clean the print cartridges. 
•Solution 6: Contact HP support 
Solution 1: Make sure you are using genuine HP ink cartridges 
Solution: Check to see if your ink cartridges are genuine HP ink cartridges. 
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges 
are designed and tested with HP printers to help you easily produce great results, 
time after time.
Chapter 5 
46 Solve a problem
Solve a problem
 
						

							NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Product 
service or repairs required as a result of  using a non-HP supply will not be covered 
under warranty. 
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used. 
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a 
replacement cartridge available to avoid possible printing delays. You do not need 
to replace the cartridges until print quality becomes unacceptable.
Cause: The ink cartridges might have insufficient ink. 
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution: Check the print settings. 
• Check the paper type setting to make sure it matches the type of paper loaded in 
the input tray. 
• Check the print quality setting and make sure it is not set too low. 
Print the image with a high print quality setting, such as  Best or Maximum dpi. 
Cause: The paper type or print quality settings were set incorrectly. 
If this did not solve the issue, try the next solution.
Solution 4: Check the paper type 
Solution: HP recommends that you use HP papers or any other paper type that is 
appropriate for the product. 
Always make sure the paper you are printing on is flat. For best results when printing 
images, use HP Advanced Photo Paper. 
Store photo media in its original packaging inside a resealable plastic bag on a flat 
surface in a cool, dry place. When you are ready to print, remove only the paper you
Print quality troubleshooting 47
Solve a problem
 
						

							plan to use immediately. When you have finished printing, return any unused photo 
paper to the plastic bag. This will prevent the photo paper from curling. 
For more information, see: 
•Load media 
•Recommended papers for printing 
Cause: The wrong kind of paper was loaded in the input tray. 
If this did not solve the issue, try the next solution.
Solution 5: Automatically clean the print cartridges.
Solution: Clean the print cartridges. 
For more information, see Automatically cle an print cartridges 
Cause: The print cartridge nozzles needed to be cleaned. 
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support 
Solution: Contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for information 
on calling for te chnical support. 
Cause: There was a problem with the printhead.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is not sharp or unclear.
NOTE:For this issue, there is not a problem with your ink supplies. Therefore, 
replacing the ink cartridges or printhead is not necessary.
TIP: After reviewing the solutions in this section, you can go to HPs Web site to see 
if there is additional troubleshooting help. For more information, go to: www.hp.com/
support .
•Solution 1: Check the print settings 
•Solution 2: Use a higher quality image 
•Solution 3: Print the image in a smaller size 
•Solution 4: Align the printer
Chapter 5 
48 Solve a problem
Solve a problem