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HP Deskjet D2663 User Manual

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    							Solution 1: Check the print settings 
    Solution: Check the print settings. 
    • Check the paper type setting to make sure it matches the type of paper loaded in 
    the input tray. 
    • Check the print quality setting and make sure it is not set too low. 
    Print the image with a high print quality setting, such as  Best or Maximum dpi. 
    Cause: The paper type or print quality settings were set incorrectly. 
    If this did not solve the issue, try the next solution.
    Solution 2: Use a higher quality image 
    Solution: Use a higher resolution image. 
    If you are printing a photo or graphic, and the resolution is too low, it will be blurry or 
    fuzzy when printed. 
    If a digital photo or rasteriz ed graphic has been resized, it can be blurry or fuzzy when 
    printed. 
    Cause: The resolution of the image was low. 
    If this did not solve the issue, try the next solution.
    Solution 3: Print the image in a smaller size
    Solution: Reduce the size of the image and then print it. 
    If you are printing a photo or graphic, and the print size is set too high, it will be blurry 
    or fuzzy when printed. 
    If a digital photo or rasteriz ed graphic has been resized, it can be blurry or fuzzy when 
    printed. 
    Cause: The image was printed in a larger size. 
    If this did not solve the issue, try the next solution.
    Solution 4: Align the printer 
    Solution: Align the printer. 
    Aligning the printer can help ensure excellent print quality. 
    To align the printer from the HP Photosmart Software 
    1. Load letter, A4, or legal unused plain white paper into the input tray. 
    2. In the HP Solution Center, click Settings.
    Print quality troubleshooting 49
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    							3.In the Print Settings area, click Printer Toolbox.
    NOTE:You can also open the Printer Toolbox from the Print Properties 
    dialog box. In the  Print Properties dialog box, click the Features tab, and 
    then click  Printer Services.
    The Printer Toolbox appears. 
    4. Click the Device Services tab. 
    5. Click Align the Printer. 
    The product prints a test page, aligns the print head, and calibrates the printer. 
    Recycle or discard the page. 
    Cause: The printer needed to be aligned.
    Printouts have vertical streaks 
    Solution: HP recommends that you use HP papers or any other paper type that is 
    appropriate for the product. 
    Always make sure the paper you are printing on is flat. For best results when printing 
    images, use HP Advanced Photo Paper. 
    Store photo media in its original packaging inside a resealable plastic bag on a flat 
    surface in a cool, dry place. When you are ready to print, remove only the paper you
    plan to use immediately. When you have finished printing, return any unused photo
    paper to the plastic bag. This will prevent the photo paper from curling. 
    For more information, see:
    •Load media 
    •Recommended papers for printing 
    Cause: The wrong kind of paper was loaded in the input tray.
    Printouts are slanted or skewed
    Try the following solutions if your printout does not appear straight on the page. 
    •Solution 1: Make sure the paper is loaded correctly 
    •Solution 2: Make sure only one type of paper is loaded 
    Solution 1: Make sure the paper is loaded correctly 
    Solution: Make sure that the paper is loaded correctly in the input tray. 
    For more information, see:
    Load media
    Cause: The paper was not loaded correctly. 
    If this did not solve the issue, try the next solution.
    Chapter 5 
    50 Solve a problem
    Solve a problem
     
    						
    							Solution 2: Make sure only one type of paper is loaded 
    Solution: Load only one type of paper at a time. 
    Cause: More than one type of paper was loaded in the input tray.
    Ink streaks on the back of the paper
    Try the following solutions if there is smeared ink on the back of your printout. 
    •Solution 1: Print on a page of plain paper 
    •Solution 2: Wait while the ink dries 
    Solution 1: Print on a page of plain paper 
    Solution: Print one or several pages of plain paper to soak up any excess ink in 
    the product. 
    To remove excess ink using plain paper 
    1. Load several sheets of plain paper in the input tray. 
    2. Wait five minutes. 
    3. Print a document with little or no text. 
    4. Check the back of the paper for ink. If there is still ink on the back of the paper, 
    try printing on another page of plain paper. 
    Cause: Ink accumulated inside the product, where the back of the paper rests 
    during printing. 
    If this did not solve the issue, try the next solution.
    Solution 2: Wait while the ink dries 
    Solution: Wait at least thirty minutes for the ink inside the product to dry, then try 
    the print job again. 
    Cause: The excess ink in the product needed to dry out.
    The text edges are jagged
    Try the following solutions if the text in your printouts is not sharp and the edges are rough.
    NOTE:For this issue, there is not a problem with your ink supplies. Therefore, 
    replacing the ink cartridges or printhead is not necessary.
    •Solution 1: Use TrueType or OpenType fonts 
    •Solution 2: Align the printer 
    •Solution 3: Clean the print cartridge nozzles
    Print quality troubleshooting 51
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    							Solution 1: Use TrueType or OpenType fonts 
    Solution: Use TrueType or OpenType fonts to ensure that the product is able to 
    print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
    TrueType iconOpenType icon
    Cause: The font was a custom size. 
    Some software applications offer custom fonts that have jagged edges when enlarged 
    or printed. Also, if you want to print bitmapped text, it might have jagged edges when
    enlarged or printed. 
    If this did not solve the issue, try the next solution.
    Solution 2: Align the printer 
    Solution: Align the printer. 
    Aligning the printer can help ensure excellent print quality. 
    To align the printer from  the HP Photosmart Software 
    1. Load letter, A4, or legal unused plain white paper into the input tray. 
    2. In the HP Solution Center, click Settings. 
    3. In the Print Settings area, click Printer Toolbox.
    NOTE:You can also open the Printer Toolbox from the Print Properties 
    dialog box. In the  Print Properties dialog box, click the Features tab, and 
    then click  Printer Services.
    The Printer Toolbox appears. 
    4. Click the Device Services tab. 
    5. Click Align the Printer. 
    The product prints a test page, aligns the print head, and calibrates the printer. 
    Recycle or discard the page. 
    Cause: The printer needed to be aligned. 
    If this did not solve the issue, try the next solution.
    Solution 3: Clean the print cartridge nozzles
    Solution: Check the print cartridges. If it looks as though there are fibers or dust 
    around the ink nozzles, clean the ink nozzle area of the print cartridge. 
    Cause: The print cartridge nozzles needed to be cleaned.
    Chapter 5 
    52 Solve a problem
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    							If this did not solve the issue, try the next solution.
    Print troubleshooting
    Use this section to solve these printing problems: 
    •Envelopes prin t incorrectly 
    •The product prints meaningless characters
    •The pages in my document came out in the wrong order
    •The margins are not printing as expected
    •A blank page came out while printing
    Envelopes print incorrectly
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved. 
    •Solution 1: Reload the envelopes in the input tray 
    •Solution 2: Load a different type of envelope
    •Solution 3: Tuck the flaps to avoid paper jams 
    Solution 1: Reload the envelopes in the input tray 
    Solution: Remove all paper from the input tray. Load a stack of envelopes in the 
    input tray, with the envelope flaps facing up and on the left.
    NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
    For more information, see:
    Load media 
    Cause: A stack of envelopes was loaded incorrectly. 
    If this did not solve the issue, try the next solution.
    Solution 2: Load a different type of envelope
    Solution: Do not use shiny or embossed envelopes or envelopes that have clasps 
    or windows.
    Print troubleshooting 53
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    							Cause:The wrong type of envelope was loaded. 
    If this did not solve the issue, try the next solution.
    Solution 3: Tuck the flaps to avoid paper jams
    Solution: To avoid paper jams, tuck the flaps inside the envelopes. 
    Cause: The flaps might get caught in the rollers.
    The product prints meaningless characters
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
    likely solution first. If the first solution does not solve the problem, continue trying the
    remaining solutions until the issue is resolved. 
    •Solution 1: Restart the product and your computer 
    •Solution 2: Try printing another document 
    Solution 1: Restart the product and your computer 
    Solution: Turn off the product and your computer for 60 seconds, then turn them 
    both on and try printing again. 
    Cause: The memory in the product was full. 
    If this did not solve the issue, try the next solution.
    Solution 2: Try printing another document
    Solution: Try printing another document from the same software application. If this 
    works, then try printing a previously saved  version of the document that is not corrupt. 
    Cause: The document was corrupt.
    The pages in my document came out in the wrong order 
    Solution: Print the document in reverse order. When the document finishes 
    printing, the pages will be in correct order. 
    Cause: The print settings were set to print the first page of your document first. 
    Because of the way the paper feeds through the product, this means the first page 
    will be print side up at the bottom of the stack.
    Chapter 5 
    54 Solve a problem
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    							The margins are not printing as expected
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
    likely solution first. If the first solution does not solve the problem, continue trying the 
    remaining solutions until the issue is resolved. 
    •Solution 1: Set the correct margins in your software application 
    •Solution 2: Verify the paper size setting 
    •Solution 3: Load the stack of paper correctly
    •Solution 4: Load the stack of envelopes correctly 
    Solution 1: Set the correct margins in your software application 
    Solution: Check the printer margins. 
    Make sure the margin settings for the document do not exceed the printable area of 
    the product. 
    To check your margin settings 
    1. Preview your print job before sending it to the product. 
    In most software applications, click the  File menu, and then click Print Preview. 
    2. Check the margins. 
    The product uses the margins you have set in your software application, as long 
    as they are greater than the minimum margins the product supports. For more
    information about setting margins in your software application, see the 
    documentation that came with the software. 
    3. Cancel the print job if the margins are not satisfactory, and then adjust the margins 
    in your software application. 
    Cause: The margins were not set correctly in your software application. 
    If this did not solve the issue, try the next solution.
    Solution 2: Verify  the paper size setting 
    Solution: Verify that you have selected the proper paper size setting for your 
    project. Make sure that you have loaded the correct paper size in the input tray. 
    Cause: The paper size setting was not set correctly for the project you were printing. 
    If this did not solve the issue, try the next solution.
    Solution 3: Load the stack of paper correctly 
    Solution: Remove the stack of paper from the input tray, and then reload the paper. 
    Make sure that you slide the paper-width guide to the right until it stops at the edge 
    of the paper. 
    For more information, see:
    Load media
    Cause: The paper guides are not positioned correctly.
    Print troubleshooting 55
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    							If this did not solve the issue, try the next solution.
    Solution 4: Load the stack of envelopes correctly 
    Solution: Remove all paper from the input tray. Load a stack of envelopes in the 
    input tray, with the envelope flaps facing up and on the left.
    NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
    For more information, see:
    Load media 
    Cause: A stack of envelopes was loaded incorrectly.
    A blank page came out while printing
    Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
    likely solution first. If the first solution does not solve the problem, continue trying the 
    remaining solutions until the issue is resolved. 
    •Solution 1: Check the ink levels in the print cartridges 
    •Solution 2: Check for blank pages at the end of the document 
    •Solution 3: Load more paper in the input tray 
    •Solution 4: Check the print cartridges for protective tape 
    Solution 1: Check the ink levels in the print cartridges 
    Solution: Check the estimated ink levels remaining in the print cartridges.
    NOTE:Ink level warnings and indicators provide estimates for planning 
    purposes only. When you receive a low-ink warning message, consider having a
    replacement cartridge available to avoid possible printing delays. You do not need
    to replace the print cartridges until print quality becomes unacceptable.
    If there is ink remaining in the print cartridges, but you are still noticing a problem,
    print a self-test report to determine if there is a problem with the print cartridges. If the 
    self-test report shows a problem, clean the print cartridges. If the problem persists, 
    you might need to replace the print cartridges. 
    Cause: If you are printing black text, and a blank page comes out of the product, 
    the black print cartridge might be empty.
    Chapter 5 
    56 Solve a problem
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    							If this did not solve the issue, try the next solution.
    Solution 2: Check for blank pages at the end of the document 
    Solution: Open the document file in your software application and remove any extra 
    pages or lines at the end of the document. 
    Cause: The document you are printing contains an additional blank page. 
    If this did not solve the issue, try the next solution.
    Solution 3: Load more paper in the input tray 
    Solution: If the product has only a few sheets remaining, load more paper in the 
    input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack 
    of paper against a flat surface, and reload the paper into the input tray. 
    For more information, see:
    Load media 
    Cause: The product was out of paper. 
    If this did not solve the issue, try the next solution.
    Solution 4: Check the print ca rtridges for protective tape 
    Solution: Check each print cartridge. The tape might have been removed from the 
    copper-colored contacts, but still might cover the ink nozzles. If the tape is still 
    covering the ink nozzles, care fully remove the tape from the print cartridges. Do not 
    touch the ink nozzles or the copper-colored contacts.
    1Copper-colored contacts
    2Plastic tape with pink pull tab (must be removed before installing)
    3Ink nozzles under tape
    For more information, see:
    Replace the cartridges
    Print troubleshooting 57
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    							Cause:The protective plastic tape was only partially removed from the print 
    cartridge.
    Errors
    If the product has an error, the lights on the product might flash, or an error message
    might appear on your computer screen. 
    This section contains the following topics: 
    •Flashing lights 
    •Product messages 
    •File messages 
    •General user messages 
    •Paper messages
    •Power and connection messages
    •Print cartridge messages
    Flashing lights
    The lights on the product flash in special  sequences to inform you about various error 
    conditions. Refer to the following table for information on solving your error condition 
    based on which lights are on or flashing on the product.
    On lightResume lightCheckPrintCartridgelights
    DescriptionSolution
    OffOffOffThe product isturned off.Press the  On button to turn the producton.
    FastblinkingOffOffThe product isprocessing a job.Wait for the productto finish.
    OnOffBoth blinking.The print cartridge(s) may be defective.
    1. Remove black print cartridge. 
    2. Close door. 
    3. If the cartridge LEDs are stillblinking, replacethe tri-color printcartridge. If thecartridge LEDsare not blinking,replace theblack printcartridge.
    OnBlinkingOffThe product is outof paper. 
    The product has a paper jam.
    Load paper and press  Resume.
    Chapter 5 
    58 Solve a problem
    Solve a problem
     
    						
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