HP Deskjet D2663 User Manual
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Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 2: Use a higher quality image Solution: Use a higher resolution image. If you are printing a photo or graphic, and the resolution is too low, it will be blurry or fuzzy when printed. If a digital photo or rasteriz ed graphic has been resized, it can be blurry or fuzzy when printed. Cause: The resolution of the image was low. If this did not solve the issue, try the next solution. Solution 3: Print the image in a smaller size Solution: Reduce the size of the image and then print it. If you are printing a photo or graphic, and the print size is set too high, it will be blurry or fuzzy when printed. If a digital photo or rasteriz ed graphic has been resized, it can be blurry or fuzzy when printed. Cause: The image was printed in a larger size. If this did not solve the issue, try the next solution. Solution 4: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. Print quality troubleshooting 49 Solve a problem
3.In the Print Settings area, click Printer Toolbox. NOTE:You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Cause: The printer needed to be aligned. Printouts have vertical streaks Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. For more information, see: •Load media •Recommended papers for printing Cause: The wrong kind of paper was loaded in the input tray. Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page. •Solution 1: Make sure the paper is loaded correctly •Solution 2: Make sure only one type of paper is loaded Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: Load media Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Chapter 5 50 Solve a problem Solve a problem
Solution 2: Make sure only one type of paper is loaded Solution: Load only one type of paper at a time. Cause: More than one type of paper was loaded in the input tray. Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout. •Solution 1: Print on a page of plain paper •Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. 3. Print a document with little or no text. 4. Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on another page of plain paper. Cause: Ink accumulated inside the product, where the back of the paper rests during printing. If this did not solve the issue, try the next solution. Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again. Cause: The excess ink in the product needed to dry out. The text edges are jagged Try the following solutions if the text in your printouts is not sharp and the edges are rough. NOTE:For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. •Solution 1: Use TrueType or OpenType fonts •Solution 2: Align the printer •Solution 3: Clean the print cartridge nozzles Print quality troubleshooting 51 Solve a problem
Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. TrueType iconOpenType icon Cause: The font was a custom size. Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed. If this did not solve the issue, try the next solution. Solution 2: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE:You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 3: Clean the print cartridge nozzles Solution: Check the print cartridges. If it looks as though there are fibers or dust around the ink nozzles, clean the ink nozzle area of the print cartridge. Cause: The print cartridge nozzles needed to be cleaned. Chapter 5 52 Solve a problem Solve a problem
If this did not solve the issue, try the next solution. Print troubleshooting Use this section to solve these printing problems: •Envelopes prin t incorrectly •The product prints meaningless characters •The pages in my document came out in the wrong order •The margins are not printing as expected •A blank page came out while printing Envelopes print incorrectly Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. •Solution 1: Reload the envelopes in the input tray •Solution 2: Load a different type of envelope •Solution 3: Tuck the flaps to avoid paper jams Solution 1: Reload the envelopes in the input tray Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left. NOTE: To avoid paper jams, tuck the flaps inside the envelopes. For more information, see: Load media Cause: A stack of envelopes was loaded incorrectly. If this did not solve the issue, try the next solution. Solution 2: Load a different type of envelope Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Print troubleshooting 53 Solve a problem
Cause:The wrong type of envelope was loaded. If this did not solve the issue, try the next solution. Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. Cause: The flaps might get caught in the rollers. The product prints meaningless characters Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. •Solution 1: Restart the product and your computer •Solution 2: Try printing another document Solution 1: Restart the product and your computer Solution: Turn off the product and your computer for 60 seconds, then turn them both on and try printing again. Cause: The memory in the product was full. If this did not solve the issue, try the next solution. Solution 2: Try printing another document Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt. Cause: The document was corrupt. The pages in my document came out in the wrong order Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct order. Cause: The print settings were set to print the first page of your document first. Because of the way the paper feeds through the product, this means the first page will be print side up at the bottom of the stack. Chapter 5 54 Solve a problem Solve a problem
The margins are not printing as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. •Solution 1: Set the correct margins in your software application •Solution 2: Verify the paper size setting •Solution 3: Load the stack of paper correctly •Solution 4: Load the stack of envelopes correctly Solution 1: Set the correct margins in your software application Solution: Check the printer margins. Make sure the margin settings for the document do not exceed the printable area of the product. To check your margin settings 1. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins. The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software. 3. Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application. Cause: The margins were not set correctly in your software application. If this did not solve the issue, try the next solution. Solution 2: Verify the paper size setting Solution: Verify that you have selected the proper paper size setting for your project. Make sure that you have loaded the correct paper size in the input tray. Cause: The paper size setting was not set correctly for the project you were printing. If this did not solve the issue, try the next solution. Solution 3: Load the stack of paper correctly Solution: Remove the stack of paper from the input tray, and then reload the paper. Make sure that you slide the paper-width guide to the right until it stops at the edge of the paper. For more information, see: Load media Cause: The paper guides are not positioned correctly. Print troubleshooting 55 Solve a problem
If this did not solve the issue, try the next solution. Solution 4: Load the stack of envelopes correctly Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left. NOTE: To avoid paper jams, tuck the flaps inside the envelopes. For more information, see: Load media Cause: A stack of envelopes was loaded incorrectly. A blank page came out while printing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. •Solution 1: Check the ink levels in the print cartridges •Solution 2: Check for blank pages at the end of the document •Solution 3: Load more paper in the input tray •Solution 4: Check the print cartridges for protective tape Solution 1: Check the ink levels in the print cartridges Solution: Check the estimated ink levels remaining in the print cartridges. NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. Cause: If you are printing black text, and a blank page comes out of the product, the black print cartridge might be empty. Chapter 5 56 Solve a problem Solve a problem
If this did not solve the issue, try the next solution. Solution 2: Check for blank pages at the end of the document Solution: Open the document file in your software application and remove any extra pages or lines at the end of the document. Cause: The document you are printing contains an additional blank page. If this did not solve the issue, try the next solution. Solution 3: Load more paper in the input tray Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. For more information, see: Load media Cause: The product was out of paper. If this did not solve the issue, try the next solution. Solution 4: Check the print ca rtridges for protective tape Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, care fully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1Copper-colored contacts 2Plastic tape with pink pull tab (must be removed before installing) 3Ink nozzles under tape For more information, see: Replace the cartridges Print troubleshooting 57 Solve a problem
Cause:The protective plastic tape was only partially removed from the print cartridge. Errors If the product has an error, the lights on the product might flash, or an error message might appear on your computer screen. This section contains the following topics: •Flashing lights •Product messages •File messages •General user messages •Paper messages •Power and connection messages •Print cartridge messages Flashing lights The lights on the product flash in special sequences to inform you about various error conditions. Refer to the following table for information on solving your error condition based on which lights are on or flashing on the product. On lightResume lightCheckPrintCartridgelights DescriptionSolution OffOffOffThe product isturned off.Press the On button to turn the producton. FastblinkingOffOffThe product isprocessing a job.Wait for the productto finish. OnOffBoth blinking.The print cartridge(s) may be defective. 1. Remove black print cartridge. 2. Close door. 3. If the cartridge LEDs are stillblinking, replacethe tri-color printcartridge. If thecartridge LEDsare not blinking,replace theblack printcartridge. OnBlinkingOffThe product is outof paper. The product has a paper jam. Load paper and press Resume. Chapter 5 58 Solve a problem Solve a problem