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HP Deskjet D2663 User Manual

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Page 61

On lightResume lightCheckPrintCartridgelights
DescriptionSolution
Clear the paper jam,and then pressResume .
Fast blinkingOffOffThe front accessdoor or the printcartridge accessdoor is open.
Close the frontaccess door or theprint cartridgeaccess door.
OnOffFastblinkingThe print cartridgesare missing or notseated correctly. 
The print cartridge might be defective. 
The tape was not removed from oneor both printcartridges. 
The print cartridge is not intended foruse in this product.
Install or remove...

Page 62

On lightResume lightCheckPrintCartridgelights
DescriptionSolution
Black printcartridgelight Off
The tri-color printcartridge has beenremoved.
Replace the tri-colorprint cartridge, orprint in ink-backupmode with the blackprint cartridge. Formore information,see Printing in ink-backup mode .
OnOffTri-color printcartridgelight Off 
Black print cartridge light On
The black print cartridge is gettinglow on ink. 
The black print cartridge has been removed. 
Replace the black print cartridge whenprint quality...

Page 63

Cause:The product software could not open or save the file.
File not found 
Solution: Close some applications and try the task again. 
Cause: There was not enough available memory on your computer to create a print 
preview file.
File format not supported 
Solution: Open the file in another application, and save it in a format that the 
product software recognizes. 
For more information, see:
Supported file types for the HP Printer
Cause: The product software did not recognize or support the file format...

Page 64

Out of disk space 
Solution: Close some applications and try the task again. 
Cause: There was not enough available memory on your computer to perform the 
task.
Paper messages
The following is a list of  paper-related error messages: 
•Ink is drying 
Ink is drying 
Solution: Leave the sheet in the output tray until the message disappears. If it is 
necessary to remove the printed sheet before the message disappears, carefully hold 
the printed sheet on the underside or the edges, and place it on a flat...

Page 65

Non-HP cartridges installed 
Solution: Follow the prompts on the computer screen to continue or replace the 
indicated print cartridges with genuine HP cartridges. 
HP recommends that you use genuine HP print cartridges. Genuine HP print 
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer 
service or repairs required as a result of using of a non-HP supply will not...

Page 66

Cause:The original HP ink in the indicated print cartridges was depleted.
Low on ink 
Solution: Ink level warnings and indicators provide estimates for planning purposes 
only. When you receive a low-ink warning message, consider having a replacement 
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable. 
If you have installed a refilled or remanufactured cartridge, or a cartridge that has 
been used in another...

Page 67

Incorrectly Installed Cartridge(s) 
Print Cartridge(s) Missing
Print cartridges missing or not detected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Remove and reinsert the print cartridges 
•Solution 2: Clean the print cartridge contacts 
•Solution 3: Replace the print cartridges 
Solution 1: Remove...

Page 68

5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then 
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side. 
Cause: The indicated print cartridges were installed incorrectly. 
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution: Clean the print cartridge contacts. 
Make sure you have the following materials available:
• Dry...

Page 69

7.Clean only the copper-colored contacts. Allow the print cartridges to dry for 
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back 
into the slot. Make sure you push the print cartridge in firmly until it snaps into
place.
9. Repeat if necessary for the other print cartridge. 
10. Gently close the print cartridge door and plug the power cord into the back of the 
product. 
Cause: The...

Page 70

Check to see if your print cartridge is still under warranty and end of warranty date 
has not been reached. 
• If the end of warranty date has been reached, purchase a new print cartridge. 
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Related topics
Replace the cartridges 
Cause: The print cartridge was damaged.
Incompatible print...
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