HP Deskjet D2663 User Manual

5 Solve a problem
This section contains the following topics: 
•HP support 
•Setup troubleshooting 
•Print quality troubleshooting 
•Print troubleshooting 
•Errors
HP support
•Support process 
•HP support by phone 
•Additional warranty options
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the product. 
2. Visit the HP online support Web site at www.hp.com/support. HP online support is 
available to all HP customers. It is  the fastest source for...

Placing a call 
Call HP support while you are in front of the computer and the product. Be prepared to 
provide the following information: 
• Product name (HP Deskjet D2600 Printer series) 
• Serial number (located on the back or bottom of the product) 
• Messages that appear when the situation occurs 
• Answers to these questions: 
◦ Has this situation happened before? 
◦ Can you re-create it? 
◦ Did you add any new hardware or software to your computer at about the time 
that this situation began? 
◦...

Support phone numbers 
For the most current HP list of telephone supp ort numbers and call costs information, see
www.hp.com/support.
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HP dealer or call the support phone number for your country/region to learn more about 
support options.
Additional warranty options
Extended service plans are available for the HP Printer at additional costs. Go to
www.hp.com/support , select your country/region and language, then explore the services 
and warranty area for information about the extended service plans.
Setup troubleshooting
This section contains setup troubleshooting information for the product. 
Many issues are caused when the product...

Solution 1: Make sure the power cord is connected 
Solution: 
• Make sure the power cord is firmly connected to both the product and the power 
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adapter
• If you are using a power strip, make sure the power strip is on. Or, try plugging 
the product directly into a power outlet. 
• Test the power outlet to make sure it is working. Plug in an appliance that you 
know works, and see if the...

After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Press the On button to turn on the product 
•Solution 2: Set your product as the default printer 
•Solution 3: Check the connection between the product and computer
•Solution 4: Check that the cartridges are...

Solution 5: Load paper in the input tray 
Solution: Load paper in the input tray. 
For more information, see:
Load media 
Cause: The product might have been out of paper.
The Minimum System Checks screen appears 
Solution: Click Details to see what the specific problem is, and then correct the 
problem before attempting to install the software. 
Cause: Your system did not meet the minimum requirements to install the software.
A red X appears on the USB connect prompt 
Solution: Verify that the product is...

4.Click Retry to retry the connection. 
5. Continue with the installation and restart the computer when prompted. 
Cause: Normally, a green check appears indicating that the plug and play was 
successful. A red X indicates that the plug and play failed.
I received a message that an Unknown Error has occurred 
Solution: Try to continue with the installation. If that does not work, stop and then 
restart the installation, and follow the directions on the screen. If an error occurs, you 
might need to...

4.Restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have 
reinstalled the software.
5. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the 
Setup program. 
6. Follow the onscreen instructions. 
When the software installation is complete, the  HP Digital Imaging Monitor icon appears 
in the Windows system tray.
To verify that the software is properly installed,...

Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this 
section for help. 
• Colors look different than what you expected. 
For example, the colors in your graphic or photo look one way on your computer 
screen but print out differently, or magenta was replaced with cyan in your printout. 
• Colors run into each other, or look like they are smeared on the page. The edges 
might have a feathering appearance instead of being sharp...