HP Deskjet D1560 User Manual

							Solution 1: Make sure the paper tray is not empty
Solution:If the paper tray is empty, add more paper.
Cause:The paper tray was empty.
Solution 2: Check the rear door of the printer
Solution:If you removed the rear door to clear a paper jam, replace it. Gently push
the door forward until it snaps into place.
Cause:The rear door was removed from the product.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper
Solution:Check the paper loaded in the paper tray and the print settings.
To check the paper in the paper tray
1.While the product is on, remove the power cord from the back of the product.
2.Wait 30 seconds, and then plug the power cord into the back of the product.
3.If the product is not already on, turn it on by pressing the Power button.
4.Remove the stack of paper from the paper tray and verify that all the paper in the
paper tray is the same size and type.
5.Replace any paper that is ripped, dusty, wrinkled, or bent.
If the paper is curled, uncurl the paper by gently bending it in the opposite direction
of the curl or replace the paper.
NOTE:Use plain paper in the product until the issue is resolved.
6.Tap the stack of paper on a flat surface to align the edges.
7.Verify that the stack of paper contains between 10 and 25 sheets of paper.
8.Insert the stack of paper into the paper tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
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							9.Slide the paper-width and paper-length guides inward until they stop at the edges
of the paper.
NOTE:Do not overload in the paper tray. Make sure the stack of paper fits
within the paper tray.
10.Make sure the print settings, paper size and type, match the paper loaded in the
paper tray.
See the following tasks for information about checking and changing these
settings.
11.Try to print again.
To set the paper size
1.Make sure you have paper loaded in the input tray.
2.On the File menu in your software application, click Print.
3.Make sure you have selected the correct printer.
4.Click the button that opens the Printer Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5.Click the Features tab.
6.In the Resizing Options area, click the appropriate paper size from the Size list.
The following table lists the suggested paper size settings for the different types
of paper you can load in the input tray. Make sure to look at the long list of choices
in the Size list to see if a defined paper size already exists for the type of paper
you are using.
Paper typeSuggested paper size settings
Copier, multi-purpose, or
plain papersLetter or A4
EnvelopesAppropriate listed envelope size
Greeting-card papersLetter or A4
Index cardsAppropriate listed card size (if listed sizes are not
appropriate, you can specify a custom paper size)
Inkjet papersLetter or A4
Iron-on T-shirt transfersLetter or A
LabelsLetter or A4
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							Paper typeSuggested paper size settings
LetterheadLetter or A4
Panorama photo paperAppropriate listed panorama size (if listed sizes are not
appropriate, you can specify a custom paper size)
Photo papers10 x 15 cm. (with tab), 4 x 6 in. (with tab), letter, A4, or
appropriate listed size
Transparency filmsLetter or A4
Custom-size papersCustom paper size
To select a specific paper type
1.Open the 
Printer Properties dialog box.
2.Click the Features tab.
3.Click More in the Paper Type drop-down list, and then select the paper type that
you want to use.
4.Click OK.
5.Select any other print settings that you want, and then click OK.
Cause:There was a problem with the paper loaded in the paper tray, or the print
settings did not match.
If this did not solve the issue, try the next solution.
Solution 4: Use the HP Paper Feed Cleaning Kit
Solution:Some Deskjet products require a special kit, called the HP Paper Feed
Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects
your product, go to: 
www.hp.com/support.
Search for HP Paper Feed Cleaning Kit for more information about this kit and to
check whether it is required for your product.
Cause:The paper feed rollers were dirty and needed to be cleaned with the HP
Paper Feed Cleaning Kit.
If this did not solve the issue, try the next solution.
Solution 5: Clean the rollers
Solution:Clean the rollers.
Make sure you have the following materials available:
• Lint-free cloth, or any soft material that will not come apart or leave fibers.
• Distilled, filtered, or bottled water.
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							To clean the rollers
1.Turn off the product and remove the power cord.
2.Remove the rear door to access the rollers.
3.Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4.Clean the rubber rollers to remove any dust or dirt buildup.
5.Replace the rear door. Gently push the door forward until it snaps into place.
6.Plug the power cord back in, and turn on the product.
7.Try to print again.
Cause:The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service
Solution:If you have completed all of the steps provided in the previous solutions,
contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:Your product needs servicing.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, check the following:
•
Paper weight
•
Paper might be loaded improperly
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							Paper weight
The printer might print on multiple sheets of paper at once if the paper is under the
recommended paper weight. Use paper that is within the recommended specifications.
For more information, see 
Paper weights.
Paper might be loaded improperly
The printer might print on multiple sheets of paper at once if the paper is loaded too far
toward the back of the printer or if the paper guide is not positioned firmly against the
paper. Reload the paper into the paper tray, pushing the paper until you feel resistance,
and then slide the paper guide firmly against the edge of the paper stack.
The printer also might print on multiple sheets if different paper types are loaded in the
printer. For example, photo paper might be mixed with plain paper. Empty the paper tray
and load only the paper type that is appropriate for the document that you are printing.
Photos do not print correctly
•Check the paper tray
•
Check the printer properties
Check the paper tray
1.Verify that the photo paper is placed in the paper tray with the side to be printed on
facing down.
2.Slide the paper forward until it stops.
3.Slide the paper guide firmly against the edge of the paper.
Do not press the guide so firmly against the paper that the paper bends or curls.
For more information, see:
•
Print documents
•
Print photos
Check the printer properties
Open the Printer Properties dialog box and verify the following options:
TabSetting
Features
Size: An appropriate paper size
Paper Type: An appropriate photo paper
Print Quality: Best or Maximum dpi
NOTE:For more information on enabling the maximum dpi
mode, see 
Maximum dpi.
Problems with borderless documents
•Borderless printing guidelines
•
Image is printed at an angle
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							•Streaks appear in a light portion of a photo
•
Fading occurs on the edges of a photo
•
Photo has an unwanted border
Borderless printing guidelines
When printing borderless photos or brochures, follow these guidelines:
• Verify that the paper size that is specified in the Paper Size drop-down list on the
Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray.
• Select the appropriate paper type in the Paper Type drop-down list on the Printing
Shortcuts tab.
• If printing in grayscale, select High Quality under Print in Grayscale on the Color
tab.
• Do not print borderless documents in ink-backup mode. Always have two print
cartridges installed in the printer when printing borderless documents.
For more information, see 
Ink-backup mode.
Image is printed at an angle
Verify that no problem exists with the source image. For example, if you are printing a
scanned image, verify that the image was not crooked when it was scanned.
If the problem is not caused by the source image, follow these steps:
1.Remove all paper from the paper tray.
2.Load the photo paper correctly in the paper tray.
3.Verify that the paper guide fits firmly against the edge of the paper.
4.Follow loading instructions for the paper type.
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							Streaks appear in a light portion of a photo
If streaks appear in a light portion of a photo, approximately 63 mm (2.5 inches) from one
of the long edges of the photo, try using maximum dpi mode to print the photo. For more
information, see 
Maximum dpi.
Fading occurs on the edges of a photo
Verify that the photo paper is not curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it in the opposite direction of the curl until the paper lies
flat. If the problem persists, then use photo paper that is not curled.
For instructions about preventing photo paper from curling, see 
Store and handle photo
paper.
Photo has an unwanted border
•For small photo paper
•
For small photo paper with a tear-off tab
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							For small photo paper
If the printout has an unwanted border, try the following solutions:
•
Align the print cartridges.
• Open the 
Printer Properties dialog box, click the Features tab, and verify that the
selected paper size matches both the paper size that the photo is formatted for and
the size of the paper that is loaded in the printer.
• Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
• Verify that the software application you are using supports borderless printing.
For small photo paper with a tear-off tab
If the border appears below the tear-off tab, then remove the tab.
If the border appears above the tear-off tab, then Align the print cartridges.
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							Print quality is poor
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
• Replace refilled or empty cartridges.
• Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see 
Select a paper type.
• Print and evaluate a self-test.
For more information, see 
Print a test page.
If the self-test shows a defect, try the following:
• Clean the print cartridges automatically. For more information, see 
Automatically
clean print cartridges.
• If there are ink streaks in your prints, clean the electrical contacts. For more
information, see 
Manually clean print cartridges.
• Replace the print cartridge. For more information, see 
Replace print cartridges.
• If the self-test does not show a problem, investigate other causes, such as the image
file or software program.
For additional print cartridge troubleshooting, visit the HP Web site at 
www.hp.com/
support.
This section contains the following topics:
•
Wrong, inaccurate, or bleeding colors
•
Ink is not filling the text or graphics completely
•
The printout has a horizontal band of distortion near the bottom of a borderless print
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Ink streaks on the back of the paper
•
Paper is not picked up from the input tray
•
The text edges are jagged
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							Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
• Colors look slightly different than what you expected.
For example, the colors in your graphic or photo look one way on your computer
screen, but print out differently.
• You expected to see one color in the printout, and a completely different color
appeared.
For example, magenta was replaced with cyan in your printout.
• Colors run into each other, or look like they have been smeared on the page. The
edges might have a feathering appearance instead of being sharp and defined.
•
Solution 1: HP recommends using genuine HP print cartridges
•
Solution 2: Check the paper loaded in the input tray
•
Solution 3: Check the paper type
•
Solution 4: Check to see if the product is in ink-backup mode
•
Solution 5: Check the print settings
•
Solution 6: Clean the print cartridges
Solution 1: HP recommends using genuine HP print cartridges
Solution:Check to see if your print cartridges are genuine HP print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:Non-HP ink was being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper loaded in the input tray
Solution:Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo paper, load the paper with the glossy side down.
• If the paper is too close to the print cartridge during printing, the ink might be
smeared. This can happen if the paper is raised, wrinkled, or very thick, such as
a mailing envelope. Make sure the paper lays flat in the input tray and is not
wrinkled.
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