HP Deskjet D1560 User Manual

							9 Maintenance
•Install print cartridges
•
Align the print cartridges
•
Automatically clean print cartridges
•
View estimated ink levels
•
Maintain the printer body
•
Remove ink from your skin and clothing
•
Manually clean print cartridges
•
Maintain print cartridges
•
Printer Toolbox
Install print cartridges
When you need to replace print cartridges, make sure you have the correct print
cartridges for your printer, and then install them in the print cartridge carriage.
•
Print cartridges
•
Selection numbers
•
Printing with one print cartridge
•
Installation instructions
Print cartridges
Always install the tri-color print cartridge in the left side of the print cartridge carriage.
Install the black print cartridge in the right side of the print cartridge carriage.
NOTE:Your printer might be packaged with only a tri-color print cartridge. For better
results, install a black print cartridge in addition to the tri-color print cartridge. You can
print without a black print cartridge but doing so can cause the printer to print more
slowly and printed colors to differ from those you would see if a black print cartridge
and a tri-color print cartridge were installed.
To order print cartridges, go to 
www.hp.com. Choose your country/region, and then
click Buy or Online Shopping.
Selection numbers
When buying replacement print cartridges, look for the print cartridge selection number.
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							You can find the selection number in three places:
• Selection number label: Look at the label on the print cartridge that you are replacing.
1Selection number label
• Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.
•Print Cartridge Information dialog box: For a list of print cartridge selection
numbers, open the printer 
Toolbox, click the Estimated Ink Level tab, and then click
the Print Cartridge Information button.
Printing with one print cartridge
The printer can operate with only one print cartridge installed. For more information, see
Ink-backup mode.
Installation instructions
To install a print cartridge
1.Press the Power button to turn on the printer.
2.Open the printer cover.
The print cartridge carriage moves to the center of the printer.
3.Push down on the print cartridge.
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							4.Slide the print cartridge out of the carriage.
1Press the Power button
2Open the printer cover
3Push down on the print cartridge
4Slide the print cartridge out of the carriage
5.Remove the replacement print cartridge from its packaging and carefully remove the
plastic tape. Hold the print cartridge so that the copper strip is on the bottom and
facing toward the printer.
1Remove plastic tape
CAUTION:Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical connections.
Do not remove the copper strips. They are required electrical contacts.
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							1Ink nozzles
2Copper contacts
6.Slide the print cartridge firmly into the carriage at a slight upward angle until you feel
resistance.
7.Push the cartridge into the carriage.
You hear a snap when the print cartridge is correctly positioned.
8.Close the printer cover.
9.
Align the print cartridges for optimum print quality.
For information about storing print cartridges, see 
Maintain print cartridges.
For information about recycling empty print cartridges, see 
HP inkjet supplies recycling
program.
WARNING!Keep both new and used print cartridges out of the reach of children.
Align the print cartridges
After installing a print cartridge, align the print cartridges to ensure the best print quality.
To align print cartridges
1.Load Letter or A4 unused plain white paper in the paper tray.
2.Open the printer 
Toolbox.
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							3.Click Align the Print Cartridges.
4.Click Align, and then follow the onscreen instructions.
The HP Deskjet prints a test page, aligns the print cartridges, and calibrates the
printer. Recycle or discard the test page.
Automatically clean print cartridges
If your printed pages are faded or if they contain ink streaks, the print cartridges might be
low on ink or might need to be cleaned. For more information, see 
View estimated ink
levels.
If the print cartridges are not low on ink, clean the print cartridges automatically.
To clean the print cartridges
1.Open the printer 
Toolbox.
2.Click Clean the Print Cartridges.
3.Click Clean, and then follow the onscreen instructions.
If your documents are still faded after cleaning, manually clean the print cartridge
contacts. For more information, see 
Manually clean print cartridges.
CAUTION:Clean print cartridges only when necessary. Unnecessary cleaning
wastes ink and shortens the life of the cartridge.
View estimated ink levels
Follow these instructions to view the estimated ink levels of the print cartridges that are
installed in the printer:
NOTE:Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the device and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see 
www.hp.com/go/inkusage.
To check the ink levels
1.Open the printer 
Toolbox.
2.Click the Estimated Ink Levels tab.
NOTE:If the print cartridges were used before being installed in the printer, or have
been refilled, the estimated ink levels on the Estimated Ink level tab may be
inaccurate or unavailable.
The Estimated Ink Levels tab also contains print cartridge ordering information. To view
this information, click the Print Cartridge Information button.
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							Maintain the printer body
Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will
eventually appear.
To remove smudges, stains, or dried ink from the exterior
1.Turn off the HP Deskjet, and then disconnect the power cord.
2.Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened
with water.
CAUTION:Do not use any type of cleaning solution. Household cleaners and
detergents might damage the printer finish. Keep all fluids away from the interior. Do
not lubricate the metal rod on which the print cartridge carriage slides. Noise is normal
when the carriage moves back and forth.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
SurfaceRemedy
SkinWash the area with an abrasive soap.
White fabricWash the fabric in cold water and use chlorine bleach.
Color fabricWash the fabric in cold water and use sudsy ammonia.
CAUTION:Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Manually clean print cartridges
WARNING!Do not clean the print cartridge contacts unless you are having a
problem with print quality and other measures have not been successful. For more
information, see 
Print quality is poor.
If the HP Deskjet is used in a dusty environment, a small amount of debris can accumulate
on the print cartridge contacts. This debris can cause ink streaks on printed pages. The
problem can be corrected by manually cleaning the print cartridge contacts.
You need the following items to clean the print cartridges:
• Distilled water (tap water can contain contaminants that can damage the print
cartridge)
• Cotton swabs or other soft, lint-free material that will not stick to the print cartridge
Be careful not to get 
ink on your hands or clothing as you clean.
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							To prepare to clean
1.Open the HP Deskjet cover.
2.Wait until the print cartridge carriage moves to the center of the HP Deskjet and is
idle and quiet.
3.Remove the print cartridges and place them on a piece of paper, with the copper strips
facing up.
CAUTION:Do not leave the print cartridges outside the HP Deskjet for more
than 30 minutes.
To manually clean print cartridge contacts
1.Lightly moisten a cotton swab with distilled water and squeeze any excess water from
the swab.
2.Gently wipe the print cartridge copper contacts with the cotton swab.
CAUTION:Do not touch the print cartridge ink nozzles. Touching the ink nozzles
will result in clogs, ink failure, and bad electrical connections.
1Ink nozzles (do not touch)
2Copper contacts
3.Repeat this process until no ink residue or dust appears on the swab.
4.Insert the print cartridges in the HP Deskjet, and then close the cover. For more
information, see 
Installation instructions.
Maintain print cartridges
Follow these guidelines to maintain and store HP print cartridges and to ensure consistent
print quality.
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							• When you remove a print cartridge from the printer, store it in an airtight plastic
container to protect your print cartridge and to prevent the ink from drying out.
• Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15° to 35° C or 59° to 95° F).
• Do not remove the plastic tape covering the ink nozzles until you are ready to install
the print cartridge in the printer. If the plastic tape has been removed from the print
cartridge, do not attempt to reattach it. Reattaching the tape damages the print
cartridge.
CAUTION: Always turn the printer off with the Power button before you unplug the
power cord or turn off a power strip. This allows the printer to store the print cartridges
properly. When you store the printer, always leave the active print cartridges inside
the printer.
Printer Toolbox
The printer Toolbox contains a number of useful tools to enhance the performance of the
printer.
Use the printer Toolbox to perform the following tasks:
•
Align the print cartridges
•
Automatically clean print cartridges
•
Print a test page
•
View estimated ink levels
To open the printer Toolbox
1.Open the 
Printer Properties dialog box.
2.Click the Features tab, and then click the Printer services button.
The Toolbox is displayed.
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							10 Shop for ink supplies
To find the print cartridge reorder number, see the printed documentation that came with
the HP Deskjet. You can also use the software that came with the HP Deskjet to find out
the reorder number for the print cartridge. You can order print cartridges online from the
HP Web site. Additionally, you can contact a local HP reseller to find out the correct print
cartridge reorder number for your device and purchase print cartridges.
To order HP papers and other supplies, go to 
www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE:At this time, some portions of the HP Web site are available in English only.
NOTE:Ordering print cartridges online is not supported in all countries/regions. If it
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges from your desktop
▲Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply .
You will see a list of original HP printing supplies that are compatible with your device,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
To order HP printing supplies through the HP Solution Center
1.In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
2.Click the Estimated Ink Levels tab.
3.Click Ink Cartridge Ordering Information.
The ink cartridge reorder numbers appear.
4.Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
56 Shop for ink supplies
Shop for ink supplies
 
						

							11 Troubleshooting
•Error messages
•
Installation problems
•
Power light is on or flashing
•
Printer does not print
•
Document prints slowly
•
Print cartridge problems
•
Paper problems
•
Photos do not print correctly
•
Problems with borderless documents
•
Print quality is poor
•
Document is misprinted
•
If you continue to have problems
Error messages
If an error message displays on the computer screen, check the following topics for a
solution:
•
Print cartridge error messages
•
Paper Mismatch or Paper Size message
•
Out of paper
•
There was an error writing to USB port
•
Two-way communication cannot be established or Printer not responding
Print cartridge error messages
If you receive a print cartridge error message, see one of the following topics:
•
Incorrect print cartridge or print cartridge missing
•
Print cartridge problem message
•
Print cartridge carriage is stuck
•
Print cartridge is in the wrong slot
•
Non-HP print cartridges
•
Incompatible print cartridges
•
Previously used genuine HP cartridge
•
Original HP ink depleted
•
Low on ink
•
Printing in ink-backup mode
Incorrect print cartridge or print cartridge missing
The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer.
Troubleshooting 57
Troubleshooting