HP Deskjet D1560 User Manual

							Document is printed off-center or at an angle
1.Verify that only one type of paper is placed in the paper tray, and that the paper has
been placed in the tray correctly.
2.Verify that the paper guide fits firmly against the edge of paper.
3.Reprint the document.
Parts of the document are missing or printed in the wrong place
Open the Printer Properties dialog box and confirm the following options:
TabSetting
FeaturesPortrait or Landscape: Verify the appropriate
orientation.Size: Verify the appropriate paper size.
Scale to paper size: Select this option to scale text and
graphics to the paper size specified in the corresponding
drop-down list.
If parts of the document are still missing, the printer settings might be overridden by the
software program print settings. Select the appropriate print settings from within the
software program.
Envelope is printed at an angle
1.Slide the flap inside the envelope before loading it in the printer.
2.Confirm that the paper guide fits firmly against the edge of the envelope.
3.Reprint the envelope.
Document does not reflect the new print settings
The printer settings might differ from the software program print settings. Select the
appropriate print settings within the software program.
If you continue to have problems
If you continue to have problems after investigating the troubleshooting topics, shut down
your computer and then restart it.
If you still have questions after restarting your computer, visit HP Technical Support at
www.hp.com/support.
For information about the support process, see 
HP support.
Chapter 11
98 Troubleshooting
Troubleshooting
 
						

							A HP support
•Ink cartridge warranty information
•
Support process
•
HP support by phone
Ink cartridge warranty information
The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the Reference Guide that came with the
printer.
Support process
If you have a problem, follow these steps
1.Check the documentation that came with the HP Deskjet.
2.Visit the HP online support Web site at 
www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for your HP Deskjet
• Valuable HP Deskjet and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when you
register your device
3.For Europe only: Contact your local point of purchase. If your device has a hardware failure, you
will be asked to bring it back to your local point of purchase. (Service is provided at no charge
during the device limited warranty period. After the warranty period, you will be quoted a service
charge.)
4.Call HP support. Support options and availability vary by device, country/region, and language.
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HP support
 
						

							HP support by phone
•Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide
the following information:
• Device model number (located on the label on the front of the device)
• Device serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time that this
situation began?
• Did anything else occur prior to this situation (such as a thunderstorm, device was moved,
etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: 
www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options. Appendix A
100 HP support
HP support
 
						

							B Technical information
•Printer specifications
•
Notice to Windows 2000 users
•
Environmental product stewardship program
•
Regulatory notices
Printer specifications
The HP Deskjet has the following specifications and requirements.
Physical specifications
Printer dimension (with the tray extended): 140 mm high x 422 mm wide x 315.76 mm deep (5.5
inches high x 16.6 inches wide x 12.43 inches deep)
Printer weight (without print cartridges): 2.04 kg (4.5 lbs)
Memory
384 KB integrated memory
Minimum system requirements
Software and system requirements are located in the Readme file.
NOTE:For best printing performance, use a USB 2.0 compatible cable.
Paper tray capacity
Plain paper sheets: Up to 80
Paper size
For a complete list of supported media sizes, see the printer software.
Paper weights
Letter Paper: 65 to 90 g/m² (16 to 24 lb)
Legal Paper: 70 to 90 g/m² (20 to 24 lb)
Envelopes: 70 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75-lb index maximum)
Print cartridge yield
Visit 
www.hp.com/pageyield for more information on estimated cartridge yields.
Notice to Windows 2000 users
This product provides limited functionality for Windows 2000, including but not limited to the following:
• The HP Photosmart Software is not available.
• The onscreen Help is not installed, but it is available as a Web download at 
www.hp.com/support.
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
Technical information 101
Technical information
 
						

							remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
•
Paper use
•
Plastics
•
Material safety data sheets
•
Recycling program
•
HP inkjet supplies recycling program
•
Energy Star® notice
•
Disposal of waste equipment by users in private households in the European Union
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
For more information regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Energy Star® notice
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption both
during operation and when the device is not active. This product qualifies for ENERGY STAR® which
is a voluntary program established to encourage the development of energy-efficient office products.
Appendix B
102 Technical information
Technical information
 
						

							ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
For more information on ENERGY STAR guidelines, go to the following Web site:
www.energystar.gov
Environmental product stewardship program 103
Technical information
 
						

							Disposal of waste equipment by users in private households in the European Union
Appendix B
104 Technical information
Technical information
 
						

							Regulatory notices
•FCC statement
•
LED indicator statement
•
Notice to users in Korea
•
VCCI (Class B) compliance statement for users in Japan
•
Notice to users in Japan about the power cord
•
Toxic and hazardous substance table
•
HP Deskjet D1500 Printer series declaration of conformity
FCC statement
LED indicator statement
Regulatory notices 105
Technical information
 
						

							Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
Toxic and hazardous substance table
Appendix B
106 Technical information
Technical information
 
						

							HP Deskjet D1500 Printer series declaration of conformity
Regulatory notices 107
Technical information