HP DeskJet 3070A User Manual

							
a. Open cleanout door.
b . Remove jammed paper.
c . Close the cleanout door. Gently push the door towards the printer until both latches snap into place.
3. If the paper cannot be reached by opening the cartridge access door, close the cartridge access door.
a. Remove all paper or media from the paper tray.
b . Rotate printer until it  rests on its left side.
c . Slide out the paper tray, then remove jammed paper from inside the printer.
d . Slide paper tray back into place.
e . Rotate printer so it stands on its base, then load paper.
Press the  OK selection button on the control panel to continue the current job.
If the above solutions do not resolve the problem, 
click here for more online troubleshooting .
Prevent paper jams
• Do not overfill the input tray.
• Remove printed papers from the output tray frequently.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray
must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide
does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
If the above solutions do not resolve the problem, 
click here for more online troubleshooting .
Unable to print
If youre having trouble printing, you can download the HP  Printing Diagnostic Utility, which can troubleshoot this
issue for you automatically. To get the utility, click the appropriate link:
NOTE: The HP Printing Diagnostic Utility may not be available in all languages.
Take me to the HP Printing Diagnostic Utility download page (32-bit Windows).
Take me to the HP Printing Diagnostic Utility download page (64-bit Windows).
Resolve print issues
NOTE:Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print,
try the following in order:
1. Check for error messages and resolve.
2. Disconnect and reconnect the USB cable.
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3.Verify that the product is not paused or offline.
To verify that the product is not paused or offline
a. Depending upon your operating system, do one of the following:
• Windows 7 : From the Windows  Start menu, click  Devices and Printers .
• Windows Vista : From the Windows  Start menu, click  Control Panel , and then click  Printers.
• Windows XP : From the Windows  Start menu, click  Control Panel , and then click  Printers and
Faxes .
b . Either double-click the icon for your product or right-click the icon for your product and select  See what’s
printing  to open the print queue.
c .On the  Printer menu, make sure there ar e no check marks next to Pause Printing or Use Printer
Offline .
d . If you made any changes, try to print again.
4. Verify that the product is set as the default printer.
To verify that the product is  set as the default printer
a . Depending upon your operating system, do one of the following:
• Windows 7 : From the Windows  Start menu, click  Devices and Printers .
• Windows Vista : From the Windows  Start menu, click  Control Panel , and then click  Printers.
• Windows XP : From the Windows  Start menu, click  Control Panel , and then click  Printers and
Faxes .
b . Make sure the correct product  is set as the default printer.
The default printer has a check mark in  a black or green circle next to it.
c . If the wrong product is set as the default printer, right-click the correct product and select  Set as Default
Printer .
d . Try using your product again.
5. Restart the print spooler.
To restart the  print spooler
a . Depending upon your operating system, do one of the following:
Windows 7
• From the Windows  Start
 menu, click Control Panel , System and Security , and then Administrative
Tools .
• Double-click  Services.
• Right-click the  Print Spooler, and then click  Properties.
•On the  General tab, next to  Startup type , make sure that  Automatic is selected.
• If the service is not already running, under  Service status, click Start, and then click  OK.
Windows Vista
• From the Windows  Start menu, click  Control Panel , System and Maintenance , Administrative
Tools .
• Double-click  Services.
• Right-click the  Print Spooler service , and then click Properties.
•On the  General tab, next to  Startup type , make sure that  Automatic is selected.
• If the service is not already running, under  Service status, click Start, and then click  OK.
Windows XP
• From the Windows  Start menu, right click  My Computer.
•Click  Manage, and then click  Services and Applications .
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• Double-click Services, and then select  Print Spooler.
• Right-click  Print Spooler, and click Restart to restart the service.
b . Make sure the correct  product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c . If the wrong product is set as the default prin ter, right-click the correct product and select Set as Default
Printer .
d . Try using your product again.
6. Restart the computer.
7. Clear the print queue.
To clear the print queue
a. Depending upon your operating system, do one of the following:
• Windows 7 : From the Windows  Start menu, click  Devices and Printers .
• Windows Vista : From the Windows  Start menu, click  Control Panel , and then click  Printers.
• Windows XP : From the Windows  Start menu, click  Control Panel , and then click  Printers and
Faxes .
b . Double-click the icon for your product to open the print queue.
c . On the  Printer menu, click  Cancel all documents  or Purge Print Document , and then click Yes to confirm.
d . If there are still documents in the queue, restart the computer and try printing again after the computer has
restarted.
e . Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but  jobs are still failing to print, proceed to the next solution.
If the above solutions do not resolve the problem, 
click here for more online troubleshooting .
Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
NOTE:Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the product.
 Click here to go online for more information .
Prepare paper tray
Open paper tray
▲Paper tray must be open to begin printing.
 Click here to go online for more information .
Prepare printer
If you are not satisfied with the print quality, clean the cartridges automatically from the control panel.
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Clean the cartridges automatically.
1.From the home screen, which displays  Copy, Scan , and  Quick Forms , press the Setup button.
NOTE: If you do not see the home screen, press the  Back button until you can see it.
2.Select  Clean Printhead  from the Tools menu.
3. Follow the onscreen  instructions.
To maintain the cartridges, use the printers Auto  Power-Off feature to manage the printers power use.
For more information, see  Auto Power-Off on page 8
Printer failure
Resolve printer failure.
▲If you have already turned the printer off and then on, and this does not solve your problem, contact HP support.
  Please contact HP support for help  .
Printhead failure
The printhead in this product has failed.
 Please contact HP support for help .
Ink cartridge problem
First try removing and reinserting the cartridges. If this does not work, clean the cartridge contacts. If your problem
is still not resolved, Replace the cartridges on page 30 .
Clean the ink cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are
reinstalled in the product as soon as possible. It is  not recommended to leave the ink cartridges outside of the
product longer than 30 minutes. This could result in damage to both the printhead and the ink cartridges.
1. Check that power is on.
2. Open cartridge access door.
Wait for print carriage to move to right side of product.
3. Press tab on cartridge indicated in the er ror message, then remove it from slot.
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4.Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink
cartridge. The electrical contacts are four small rectangl es of copper or gold-colored metal on the bottom of the
ink cartridge.
5. Wipe only the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris elsewhere
on the cartridge.
6. On the inside of the product, locate the contacts in the pr inthead. The contacts look like a set of four copper or
gold-colored pins positioned to meet the contacts on the ink cartridge.
7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.
9. Close the access door, and check if  the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
 Click here to go online for more information .
Setup Cartridges
When you first setup the printer, you must install the cartridges that shipped in the box with the printer. These
cartridges are labeled SETUP, and they calibrate your printer before the first print job. Failure to install the SETUP
cartridges during the initial product setup causes an error.  If you installed a set of regular cartridges, remove them
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and install the SETUP cartridges to complete printer setup. After printer setup is complete, the printer can use regular
cartridges.
WARNING! You must replace the orange caps on the regular cartridges you remove, or they will quickly dry
out. Some ink will still evaporate, but less than if the cartridges are uncapped. You can use the orange caps
from the SETUP cartri dges if necessary.
 Please contact HP support for help  .
Cartridge Supply Upgrade
Try to get the printer to recognize the supply upgrade cartridge.
1.Remove the supply upgrade cartridge.
2. Insert the original ca rtridge in the carriage.
3. Close the access door, then wait until the carriage stops moving.
4. Remove the original cartridge, then replace with the supply upgrade cartridge.
5. Close the access door, then wait until the carriage stops moving.
If you still receive a supply upgrade problem error message contact HP support.
 Please contact HP support for help  .
Older Generation Cartridge
You will need to use a newer version of this cartridge. To identify a newer version of the cartridge, look at exterior
of the cartridge package and find the Warranty Ends date.
If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer version.
 Please contact HP support for help .
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Networking
•Learn how to find your ne twork security settings. Click here to go online for more information.
• Learn about the Network Diagnostic Utility and other troubleshooting tips. 
Click here to go online for more
information.
• Learn how to change from a USB to wireless connection. 
Click here to go online for more information.
• Learn how to work with your firewall and anti-virus programs during printer setup. 
Click here to go online for
more information.
HP support
•Register the product
•
Support process
•
HP support by phone
•
Additional warranty options
Register the product
By taking just a few quick mi nutes to register, you can en joy quicker service, more efficient support, and product
support alerts. If you did not register your printer wh ile installing the software, you can register now at 
http://
www.register.hp.com.
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the product.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available to all HP customers.
It is the fastest source for up-to-date product information and expert assistance and includes the following
features:
• Fast access to qualified on line support specialists
• Software and driver updates for the product
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts, and HP  newsgrams that are available when you register the
product
3. Call HP support. Support options and availability vary by product, country/region, and language.
HP support by phone
Phone support options and availability vary  by product, country/region, and language.
This section contains  the following topics:
•
Phone support period
•
Placing a call
•
Support phone numbers
•
After the phone support period
Phone support period
One year of phone support is available in North America,  Asia Pacific, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to 
www.hp.com/support .
Standard phone company charges apply.
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Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the following
information:
•Product name (HP Deskjet 3070 B611 All-in-One series)
• Model number (located inside the cartridge door)
•Serial number (located on the back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time that this situation began?
◦ Did anything else o ccur prior to this situatio n (such as a thunderstorm,  product was moved, etc.)?
Support phone numbers
For the most current HP list of telephone su pport numbers and call costs information, see www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the
HP online support Web site: 
www.hp.com/support . Contact your HP dealer or call the support phone number for
your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the  HP All-in-One at additional costs. Go to www.hp.com/support , select
your country/region and language, then explore the services and warranty area for information about the extended
service plans.
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10 Technical information
The technical specifications and international regulatory information for the HP All-in-One are provided in this
section.
For additional specifications, see the printed documentation that came with the HP All-in-One.
This section contains  the following topics:
•
Notice
•
Cartridge chip information
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
Notice
Cartridge chip information
The HP cartridges used with this product contain a memory chip that assists in the operation of the product. In
addition, this memory chip collects a limited set of information about the usage of the product, which might include
the following: the date when the cartridge was first installed, the date when the cartridge was last used, the number
of pages printed using the cartridge, the page coverage, the printing modes used, any printing errors that might
have occurred, and the product model. This information helps HP design future products to meet our customers
printing needs.
The data collected from the cartridge memory chip does not contain information that can be used to identify a
customer or user of the cartridge or their product.
HP collects a sampling of the memory  chips from cartridges returned to HPs free return and recycling program (HP
Planet Partners: 
www.hp.com/hpinfo/gl obalcitizenship/environment/recycle/ ). The memory chips from this sampling
are read and studied in order to improve future HP produc ts. HP partners who assist in recycling this cartridge might
have access to this data, as well.
Any third party possessi ng the cartridge might have access to the anonymous information on the memory chip. If
you prefer to not allow access to this information, you can render the chip inoperable. However, after you render
the memory chip inoperable, the cartridge cannot be used in an HP product.
If you are concerned about providing this anonymous info rmation, you can make this information inaccessible by
turning off the memory chip s ability to collect the products usage information.
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To disable the usage information function
1.From the printer display home screen press the  Setup button.
NOTE: The home screen displays  Copy, Scan , and  Quick Forms . If you do not see these options press
the  Back  button until you do.
2.From the  Setup menu, select  Tools.
3. From the  Tools menu, select  Cartridge Chip Info . You can choose to disable or enable the usage information
function
NOTE: You can continue to use the cartridge in the HP product if you turn off the memory chips ability to collect
the products usage information.
Specifications
Technical specifications for the HP All-in-One are provided  in this section. For complete product specifications, see
the Product Data Sheet at 
www.hp.com/support .
System requirements
For information about future operating system releases and support, visit the HP online support Web site at
www.hp.com/support .
Environmental specifications
• Recommended operating temperature range: 15 ºC to 32 ºC (59 ºF to 90 ºF)
• Allowable operating temperature range: 5 ºC to 40 ºC (41 ºF to 104 ºF)
• Humidity: 15% to 80% RH non-condensing; 28 ºC maximum dewpoint
• Non-operating (Storage) temperature range: –40 ºC to 60 ºC (–40 ºF to 140 ºF)
• In the presence of high electromagnetic fields, it is poss ible the output from the HP All-in-One may be slightly
distorted
• HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due
to potential high electromagnetic fields
Paper tray input capacity
Plain paper sheets (80 g/m
2 [20lb]): Up to 50
Envelopes: Up to 5
Index cards: Up to 20
Photo paper sheets: Up to 20
Paper tray output capacity
Plain paper sheets (80 g/m
2 [20lb]): Up to 20
Envelopes: Up to 5
Index cards: Up to 10
Photo paper sheets: Up to 10
Paper size
For a complete list of supported media sizes, see the printer software.
Paper weights
Plain Paper: 64 to 90 g/m² (16 to 24 lb)
Envelopes: 75 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75 lb)
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