HP Deskjet 2540 User Manual

							8 Solve a problem
This section contains the following topics:
●Improve print quality
●Clear paper jam
●Unable to print
●Clear print carriage
●Identify a defective cartridge
●Prepare trays
●Resolve copy and scan issues
●Printer failure
●Ink cartridge problem
●Older generation cartridges
●Networking
●HP support
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							Improve print quality
NOTE:To protect the cartridges from drying out, always turn the printer off using the On button, and
wait until the On button light goes out.
To improve print quality
1.Make sure you are using original HP ink cartridges.
2.Check the printer software to make sure you have selected the appropriate paper type and print
quality from the Media drop-down list.
In the printer software, click Print & Scan and then click Set Preferences to access the print
properties.
3.Check the estimated ink levels to determine if the ink cartridges are low on ink.
For more information, see Check estimated ink levels on page 38. If the ink cartridges are low on
ink consider replacing them.
4.Align the ink cartridges.
To align the ink cartridges
a.Load letter or A4 unused plain white paper into the input tray.
b.Depending on your operating system, do one of the following to open the printer software:
●Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps
on the app bar, and then click the icon with the printer's name.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click HP Deskjet 2540 series, and then click HP Deskjet
2540 series.
c.In the printer software, click Print & Scan and then click Maintain Your Printer to access the
printer toolbox.
The printer toolbox appears.
d.Click Align Ink Cartridges on the Device Services tab.
The printer prints an alignment sheet.
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							e.Load the cartridge alignment sheet print side down on the right front corner of the scanner
glass.
f.Press the Start Copy Black button. The printer aligns the ink cartridges. Recycle or discard
the cartridge alignment sheet.
5.Print a diagnostics page if the ink cartridges are not low on ink.
To print a diagnostics page
a.Load letter or A4 unused plain white paper into the input tray.
b.Depending on your operating system, do one of the following to open the printer software:
●Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps
on the app bar, and then click the icon with the printer's name.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click HP Deskjet 2540 series, and then click HP Deskjet
2540 series.
c.In the printer software, click Print & Scan and then click Maintain Your Printer to access the
printer toolbox.
d.Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.
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							e.Review the blue, magenta, yellow, and black boxes on the diagnostics page.
6.Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of
the color and black boxes.
To clean the ink cartridges automatically
a.Load letter or A4 unused plain white paper into the input tray.
b.Depending on your operating system, do one of the following to open the printer software:
●Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps
on the app bar, and then click the icon with the printer's name.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click HP Deskjet 2540 series, and then click HP Deskjet
2540 series.
c.In the printer software, click Print & Scan and then click Maintain Your Printer to access the
Printer Toolbox.
d.Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions.
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							If the above solutions do not resolve the problem, click here for more online troubleshooting.
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							Clear paper jam
Use the following steps to clear a paper jam.
Clear a paper jam from the input tray
1.Press the Cancel button to try to clear the jam automatically. If this does not work, the paper jam
will need to be cleared manually.
2.Pull the paper gently out of the input tray.
3.Press the Start Copy Black or Start Copy Color button on the control panel to continue the
current job.
Clear a paper jam from the output tray
1.Press the Cancel button to try to clear the jam automatically. If this does not work, the paper jam
will need to be cleared manually.
2.pull the paper gently out of the output tray.
3.Press the Start Copy Black or Start Copy Color button on the control panel to continue the
current job.
Clear a paper jam from the cartridge access area
1.Press the Cancel button to try to clear the jam automatically. If this does not work, the paper jam
will need to be cleared manually.
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							2.Open the cartridge access door and slide the print carriage to the right to access the paper jam.
3.Press the Start Copy Black or Start Copy Color button on the control panel to continue the
current job.
Clear a paper jam inside of the printer
1.Press the Cancel button to try to clear the jam automatically. If this does not work, the paper jam
will need to be cleared manually.
2.Open the cleanout door located on the bottom of the printer. Press tabs on both sides of the
cleanout door.
3.Remove the jammed paper.
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							4.Close the cleanout door. Gently push the door towards the printer until both latches snap into
place.
5.Press the Start Copy Black or Start Copy Color button on the control panel to continue the
current job.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
Prevent paper jams
●Do not overfill the input tray.
●Remove printed papers from the output tray frequently.
●Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
●Do not combine different paper types and paper sizes in the input tray; the entire stack of paper
in the input tray must be the same size and type.
●Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the
paper-width guide does not bend the paper in the input tray.
●Do not force paper too far forward in the input tray.
●Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until
the out of paper message appears before adding paper.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
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							Unable to print
If you are having trouble printing, you can download the HP Print and Scan Doctor, which can
troubleshoot this issue for you automatically. To get the tool, click the appropriate link:
NOTE:The HP Print and Scan Doctor may not be available in all languages.
Take me to the HP Print and Scan Doctor download page.
Resolve print issues
Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable
to print, try the following in order:
1.Check for error messages from the printer software and resolve them by following the on-screen
instructions.
2.If your computer is connected to the printer with a USB cable, disconnect and reconnect the
USB cable. If your computer is connected to the printer with a wireless connection, confirm that
the connection is working.
3.Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a.Depending upon your operating system, do one of the following:
●Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●Windows 7: From the Windows Start menu, click Devices and Printers.
●Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b.Either double-click the icon for your printer or right-click the icon for your printer and select
See what's printing to open the print queue.
c.On the Printer menu, make sure there are no check marks next to Pause Printing or Use
Printer Offline.
d.If you made any changes, try to print again.
4.Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a.Depending upon your operating system, do one of the following:
●Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●Windows 7: From the Windows Start menu, click Devices and Printers.
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							●Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b.Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c.If the wrong printer is set as the default printer, right-click the correct printer and select Set
as Default Printer.
d.Try using your printer again.
5.Restart the print spooler.
To restart the print spooler
a.Depending upon your operating system, do one of the following:
Windows 8
i.Point to or tap the upper-right corner of the screen to open the Charms bar, and then
click the Settings icon.
ii.Click or tap Control Panel, and then click or tap System and Security.
iii.Click or tap Administrative Tools, and then double-click or double-tap Services.
iv.Right-click or touch and hold Print Spooler, and then click Properties.
v.On the General tab, next to Startup type, make sure that Automatic is selected.
vi.If the service is not already running, under Service status, click or tap Start, and then
click or tap OK.
Windows 7
i.From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii.Double-click Services.
iii.Right-click the Print Spooler, and then click Properties.
iv.On the General tab, next to Startup type, make sure that Automatic is selected.
v.If the service is not already running, under Service status, click Start, and then click
OK.
Windows Vista
i.From the Windows Start menu, click Control Panel, System and Maintenance,
Administrative Tools.
ii.Double-click Services.
iii.Right-click the Print Spooler service, and then click Properties.
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