HP Designjet Z3200ps 44 in User Manual

							16 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so, please
follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response,
contact HP Support. See 
Contact HP Support on page 185.
Table 16-1  Text messages
MessageRecommendation
[Color] cartridge has expiredReplace the cartridge. See Handling ink cartridges andprintheads on page 112.
[Color] cartridge is missingInsert a cartridge of the correct color. See Handling inkcartridges and printheads on page 112.
[Color] cartridge is out of inkReplace the cartridge. See Handling ink cartridges andprintheads on page 112.
[Color] printhead #[n] error: not presentInsert the correct printhead. See Handling ink cartridges andprintheads on page 112.
[Color] printhead #[n] error: please removeRemove the incorrect printhead and insert a new printhead of
the correct type (color and number). See Handling ink
cartridges and printheads on page 112.
[Color] printhead #[n] error: replaceRemove the non-functional printhead and insert a new
printhead. See Handling ink cartridges and printheads
on page 112.
[Color] printhead #[n] error: reseatRemove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead.
See 
The front-panel display recommends reseating orreplacing a printhead on page 169.
[Color] printhead #[n] out of warrantyThe printheads warranty has ended, because of the length of
time it has been in operation or because of the volume of ink
used. See Legal Information.
[Color] printhead #[n] warranty warningThe printheads warranty may be invalidated by the use of the
wrong kind of ink. See Legal Information.
IO errorRestart the printer. If the problem persists, contact HP Support.
See 
Contact HP Support on page 185.
IO warningTry again; if the problem persists, contact HP Support. SeeContact HP Support on page 185.
Paper advance calibration pendingPerform paper advance calibration. See Recalibrate the paper
advance on page 148.
Paper too small to print paper advance calibrationUnload paper and load larger paper.
Paper too small to scan paper advance calibrationUnload paper and load larger paper.
Printhead alignment error: paper too small Unload paper and load larger paper.
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							MessageRecommendation
Replace [color] cartridgeReplace the cartridge. See Handling ink cartridges and
printheads on page 112.
Reseat [color] cartridgeRemove and reinsert the same cartridge. See Handling inkcartridges and printheads on page 112.
Update: failed. Invalid file Make sure that you have selected the correct firmware update
file. Then try again to perform the update.
Table 16-2  Numerical error codes
Error codeRecommendation
52:01The printer needs internal cleaning. See Clean the printhead drop detector on page 170. If the
problem persists, contact HP Support. See Contact HP Support on page 185.
61:01The file format is wrong and the printer cannot process the job. Check the graphic language
setting of your printer (see 
Change the graphic language setting on page 23). If you are sending
PostScript from Mac OS over a USB connection, select ASCII encoding in both the driver and
the application. Check for the latest firmware and driver releases.
62, 63, 64, 65, 67Check that the printer cables are well connected and the USB cable is of good quality. Try again
to print the same file. Make sure you are using the correct driver for your printer. Update your
printers firmware. See 
Update the firmware on page 129.
74.1Try the firmware update again. If possible, try to update over a network if the USB update failed.
Do not try to use your computer while the update is in progress. If the problem persists, contact
HP Support. See 
Contact HP Support on page 185.
75A printer maintenance kit is required. See Printer maintenance kits on page 130.
78You may be trying to print borderless on a paper type that does not support it. See Print with
no margins on page 56.
79Restart the printer. If the problem persists, update your printers firmware. See Update thefirmware on page 129. If the problem still persists, contact HP Support. See Contact HPSupport on page 185.
81, 86, 87There may be a paper jam. See The paper has jammed on page 145. If the problem persists,
contact HP Support. See Contact HP Support on page 185.
94, 94.1Restart color calibration. See Color calibration on page 69.
98There may be a printhead problem. See Troubleshooting ink cartridge and printhead issues
on page 167.
any other codes Restart the printer. If the problem persists, contact HP Support. See Contact HP Supporton page 185.
Table 16-1  Text messages (continued)
182 Chapter 16   Front-panel error messages ENWW
Front-panel errors
 
						

							17 HP Customer Care
●Introduction
●
HP Professional Graphics Services
●
HP Proactive Support
●
Contact HP Support
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HP Customer Care
 
						

							Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates and self-maintenance services. To
find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/graphic-arts/
or call us on the telephone (see 
Contact HP Support on page 185). To register your warranty:
http://register.hp.com/
HP Professional Graphics Services
For further information on all the services described in this section, please visit http://www.hp.com/go/
pgs/.
Knowledge Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance from
your HP Designjet products and solutions.
Join the HP community at the Knowledge Center, your large-format printing community at
http://www.hp.com/go/z3200ps/knowledgecenter/ for 24×7 access to:
●Multimedia tutorials
●Step-by-step how-to guides
●Downloads — the latest printer firmware, drivers, software, paper presets, etc.
●Technical support — online troubleshooting, customer care contacts and more
●Workflows and detailed advice for completing various printing tasks from particular software
applications
●Forums for direct contact with the experts, both HP and your colleagues
●Warranty tracking online, for your peace of mind
●Latest product information — printers, supplies, accessories, software, etc.
●Supplies Center for all you need to know about ink and paper
By customizing your registration for the products you have purchased and your type of business, and
by setting your communication preferences, you decide the information you need.
HP Start-Up Kit
The HP Start-Up Kit is the CD that comes with your printer; it contains the printers software.
HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printers warranty beyond the
standard period.
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							They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
●Next business day
●Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit 
http://www.hp.com/go/lookuptool/.
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit 
http://www.hp.com/go/
lookuptool/.
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and
resolving printer issues before they become problems for you. HPs Proactive Support tool is designed
to help businesses of all sizes reduce support costs and maximize productivity—all with the click of a
mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control
of your printing environment—with a clear focus on maximizing the value of your investment, increasing
printer uptime and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems
before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for
software and firmware updates.
You can enable Proactive Support in the HP Printer Utility, where you can specify the frequency of
connections between your computer and HPs Web server, and the frequency of diagnostic checks. You
can also choose to run the diagnostic checks at any time.
●Under Windows, there are two ways of accessing HP Proactive Support from the HP Printer Utility.
◦Select Tools > HP Proactive Support.
◦Click near the bottom of the window where you see the text HP Proactive Support is
disabled on your system.
●Under Mac OS, select Information > Printer Status > Printer Details. The HP Printer Monitor
will open. Select Preferences > Monitoring > HP Proactive Support.
If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the
problem and recommend a solution. In some cases, the solution may be applied automatically; in other
cases, you may be asked to perform some procedure to solve the problem.
See also 
Access the HP Printer Utility on page 20.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●Review the troubleshooting suggestions in this guide.
●Review the relevant driver documentation.
ENWWHP Proactive Support 185
HP Customer Care
 
						

							●If you have installed third-party software drivers and RIPs, see their documentation.
●If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
◦The printer you are using (the product number and the serial number, found on the label at
the back of the printer)
◦If there is an error code on the front panel, note it down; see 
Front-panel error messages
on page 181
◦
The printers Service ID: at the front panel, select the Information menu icon 
, then View
printer information
◦The computer you are using
◦Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems or special software drivers)
◦The cable you are using (by part number) and where you purchased it
◦The type of interface used on your printer (USB or network)
◦The software name and version you are currently using
◦If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Configuration, Usage Report and “all pages above” from Service Information
(see 
The printers internal prints on page 7)
Telephone number
Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/country/
us/en/wwcontact_us.html.
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							18 Printer specifications
●Functional specifications
●
Physical specifications
●
Memory specifications
●
Power specifications
●
Ecological specifications
●
Environmental specifications
●
Acoustic specifications
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							Functional specifications
Table 18-1  HP 70 ink supplies
PrintheadsTwo inks in each printhead: gloss enhancer and gray, blue and
green, magenta and yellow, light magenta and light cyan,
photo black and light gray, and matte black and red
Ink  cartridges Cartridges containing 130 ml of ink: gloss enhancer, gray, blue,
green, magenta, yellow, light magenta, light cyan, photo black,
light gray, matte black and red
Table 18-2  Paper sizes
MinimumMaximum
Roll width11 inches (279 mm)24-inch printer: 24 inches (609 mm)
44-inch printer: 44 inches (1118 mm)
Roll length300 feet (91.4 m)
Sheet width8.3 inches (210 mm, A4 Portrait)24-inch printer: 24 inches (609 mm)
44-inch printer: 44 inches (1118 mm)
Sheet length11 inches (279 mm, Letter Portrait)24-inch printer: 36 inches (915 mm)
44-inch printer: 66 inches (1676 mm)
Paper thickness   0.0315 inches (0.8 mm)
Table 18-3  Printing resolutions
Print
qualityMaximum
detailExtra
passesRendering resolution
(ppi)Printing resolution (dpi)
BestOn
On
Off
OffOn
Off
On
Off600 × 600
600 × 600
600 × 600
600 × 6002400 × 1200 (glossy & satin paper only)
1200 × 1200
1200 × 1200
1200 × 1200
NormalOn
Off
Off 600 × 600
600 × 600
300 × 3001200 × 1200
1200 × 1200
1200 × 1200
Fast On
Off
Off 600 × 600
600 × 600
300 × 3001200 × 1200
1200 × 1200
1200 × 1200
Table 18-4  Margins 
Top right and left margins5 mm = 0.2 inches
Bottom margin (trailing edge) 5 mm = 0.2 inches (roll)
17 mm = 0.67 inches (sheet)
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							NOTE:Printing without margins is possible with glossy and satin paper types.
Table 18-5  Mechanical accuracy 
±0.2% of the specified vector length or ±0.3 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0 printing
material in Best or Normal mode with HP Matte Film roll feed.
Table 18-6  Graphic languages supported
HP Designjet Z3200ps Photo Printer HP-PCL3 GUI, CALS/G4, PostScript
Table 18-7  Operating systems supported
Apple Mac OS X10.4 and later versions
Microsoft Windows XP and later versions
Physical specifications
Table 18-8  Printer physical specifications
 24 inch printer24 inch printer (without stand)44 inch printer
Weight143 lb (65 kg)103.6 lb (47 kg)189 lb (86 kg)
Width49.7 inches (1262 mm)49.7 inches (1262 mm)69.7 inches (1770 mm)
DepthMinimum: 26 inches (661 mm)
Maximum: 28.8 inches (732 mm)Minimum: 26 inches (661 mm)
Maximum: 28.8 inches (732 mm)Minimum: 26 inches (661 mm)
Maximum: 28.8 inches (732 mm)
Height 41.2 inches (1047 mm) 15.4 inches (391 mm) 41.2 inches (1047 mm)
Memory specifications
Table 18-9  Memory specifications
Memory (DRAM) supplied256 MB
Hard disk 80 GB
Power specifications
Table 18-10  Printer power specifications
Source100–240 V ac ±10%, auto-ranging
Frequency50–60 Hz
Current< 2 A
Consumption < 200 W
Ecological specifications
This product complies with European Union WEEE and RoHS Directives, and is compliant with the
United States EPAs ENERGY STAR program.
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Specifications
 
						

							For the up-to-date ecological specifications of your printer, please go to http://www.hp.com/ and search
for “ecological specifications”.
Environmental specifications
Table 18-11  Printer environmental specifications
Temperature rangeHumidity range
Operating for optimal print-quality22°C to 26°C (72°F to 79°F)30% to 60%
Operating for standard printing15°C to 35°C (59°F to 95°F)20% to 80%
Printer without consumables5°C to 40°C (41°F to 104°F)
Non-operating packed consumables and
printer:-40°C to 60°C (-40°F to 140°F)
Acoustic specifications
Printer acoustic specifications (declared according to ISO 9296).
Table 18-12  Printer acoustic specifications
Idle sound power level4.4 B (A)
Operating sound power level6.5 B (A)
Idle sound pressure at bystander position29 dB (A)
Operating sound pressure at bystander position 49 dB (A)
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Specifications