HP Designjet Z3200ps 44 in User Manual

							2.To avoid an electric shock, switch the printer off and unplugged it.
3.Open the transparent window.
4.Find the printhead drop detector beside the stored printhead carriage.
5.Remove any debris blocking the printhead drop detector.
ENWW Clean the printhead drop detector 171Ink system issues
 
						

							6.With a dry lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris.
7.Close the window.
8.Plug in and switch on the printer.
9.Power the printer on at the front panel.
Align the printheads
Precise alignment between printheads is essential for accurate colors, smooth color transitions and
sharp edges in graphical elements. Your printer has an automatic printhead alignment process which
runs whenever a printhead has been accessed or replaced.
In cases where the paper has jammed, you have used a custom paper, or are experiencing problems
with color accuracy, see 
Color management on page 62; you may need to align the printheads.
172 Chapter 14   Troubleshooting ink cartridge and printhead issues ENWW
Ink system issues
 
						

							NOTE:If the paper has jammed, it is recommended that you reinsert the printheads and initiate the
realignment procedure with the Image Quality Maintenance menu 
.
TIP:Photo paper is recommended for the best quality; plain, bond and thin coated papers provide
acceptable but marginal results.
Do not use transparent or semi-transparent paper to align the printheads.
Reinsert printheads procedure
1.If the realignment process is running and the wrong paper is loaded, press the Cancel key on the
front panel.
Do not print if the realignment process has been canceled. You can restart the alignment with the
Image Quality Maintenance menu procedure.
2.Load the paper you wish to use, see 
Paper handling on page 25. You can use a roll or cut sheet,
however, it must be A3 landscape or larger (420 by 297 mm). Photo paper is recommended for
the best results.
NOTE:If you are using an A3 cut sheet, ensure it is loaded so the larger side feeds into the
printer.
Do not use transparent or semi-transparent paper to align the printheads.
3.Remove and re-insert all the printheads, see 
Remove a printhead on page 117 and Insert a
printhead on page 119. This starts the printhead alignment procedure.
4.Ensure the transparent window is closed, as a strong light source near the printer during printhead
realignment can affect alignment.
5.The process takes about six minutes. Wait until the front-panel display shows the process complete
before using the printer.
NOTE:The printer prints a calibration image. Do not worry about the image. The front-panel
display shows any errors in the process.
Image Quality Maintenance menu procedure
1.Load the paper you wish to use, see Paper handling on page 25. You can use a roll or cut sheet,
however, it must be A3 landscape or larger (420 by 297 mm). Photo paper is recommended for
the best results; plain, bond and thin coated papers provide acceptable but marginal results.
NOTE:If you are using an A3 cut sheet, ensure it is loaded so the larger side feeds into the
printer.
Do not use transparent or semi-transparent paper to align the printheads.
2.
From the front panel, select the Image Quality Maintenance menu icon 
, then Align
printheads. The printer checks to see if it has enough paper to run the realignment.
ENWWAlign the printheads 173
Ink system issues
 
						

							3.If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern.
Ensure the transparent window is closed, as a strong light source near the printer during printhead
realignment can affect alignment.
4.The process takes about six minutes. Wait until the front-panel display shows the process complete
before using the printer.
Scanning errors during alignment
If the alignment process fails, a Scanning problems message appears on the front panel. This means
that the alignment has not completed successfully. Therefore the printer is not aligned and the alignment
should be repeated before printing with good image quality. The problem may be due to:
●The paper used was not valid, repeat the alignment with valid paper
●Printhead health problems, clean printheads, see 
Clean the printheads on page 169
●The alignment was done with the transparent window open, repeat the alignment with the window
closed
If the problem persists after using valid paper, cleaning the printheads and keeping the window closed,
there may be a failure in the scanning system needing reparation or the printheads, although clean, may
not work and need to be replaced.
Printhead status messages
These are the possible printhead status messages:
●OK: The printhead is working normally, with no known problems
●Missing: There is no printhead present, or it is not correctly installed in the printer.
●Test printhead separately: You are recommended to test the printheads individually to find the
failing printhead. Remove all the printheads and insert them alone one by one, closing the latch
and the carriage lid after every insertion. The front-panel display indicates the failing one showing
the reseat or replace message.
●Reseat: You are recommended to remove the printhead and then reinsert it. If that fails, clean the
electrical connections, see 
The front-panel display recommends reseating or replacing a
printhead on page 169. If that fails, replace the printhead with a new printhead, see Remove a
printhead on page 117 and Insert a printhead on page 119.
●Replace: The printhead is failing. Replace the printhead with a working printhead of the correct
type for your printer, see 
Remove a printhead on page 117 and Insert a printhead on page 119.
●Replacement incomplete: A printhead replacement process has not completed successfully, re-
launch the replacement process and let it finish completely (it is not needed to change the
printheads).
●Remove: The printhead is not a suitable type for use in printing.
174 Chapter 14   Troubleshooting ink cartridge and printhead issues ENWW
Ink system issues
 
						

							15 Troubleshooting general printer issues
●The printer does not print
●
The printer seems slow
●
Communication failures between computer and printer
●
Cannot access the HP Printer Utility
●
Some Color Center options are unavailable
●
Cannot access the Embedded Web Server
●
Automatic file system check
●
No output when printing from Microsoft Visio 2003
●
Unavailable driver features when printing from QuarkXPress
●
Printer alerts
ENWW175
General printer issues
 
						

							The printer does not print
If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons
why a file you have sent from your computer may not start printing when expected:
●You may have an electrical power problem. If there is no activity at all from the printer, and the front
panel does not respond, check that the power cable is connected correctly and that there is power
available at the socket.
●You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic
fields or severe electrical disturbances, which can cause the printer to behave strangely or even
stop working. In this case, turn off the printer using the Power key on the front panel and unplug
the power cord, wait until the electromagnetic environment has returned to normal, then turn it on
again. If you still experience problems, please contact your customer service representative.
●Nesting may be on and the printer is waiting for the specified nest wait time before calculating the
appropriate nests. In this case, the front panel shows the remaining time needed for nesting.
●You may have the wrong graphic language setting, see 
Change the graphic language setting
on page 23.
●You may not have installed in your computer the correct driver for your printer; see the Assembly
instructions.
●If you are printing on a sheet, you should specify sheet as the paper source.
●The printer may be holding the job for paper or accounting information, see 
Job status
messages on page 107.
●You may have requested a print preview from your printer driver. This is a function you can use to
check that the image is the one you want. In this case, the preview is displayed on your screen,
and you must click the Print button to start printing.
●If you are using Mac OS with a USB connection, you may find that you need to change the data
encoding. Select the Setup menu icon 
, then Printing preferences > PS  > Select
encoding > ASCII. Then configure your application to send ASCII data. If that fails, you could also
try setting the encoding to Binary and configuring your application to send binary data..
The printer seems slow
Here are some possible explanations.
●Did you set the print-quality to Best or Max Detail? Best-quality and maximum detail prints take
longer as they require more passes.
●Did you specify the correct paper type when loading the paper? Photo and coated papers require
more drying time between passes. To find out the printers current paper type setting, see 
View
information about the paper on page 37. Some paper types require more time for printing.
●Do you have a network connection to your printer? Check that all components used in the network
(network interface cards, hubs, routers, switches, cables) are capable of high-speed operation. Is
there a lot of traffic from other devices on the network?
●Did you specify Extended drying time in the front panel? Try changing the drying time to Optimal.
176 Chapter 15   Troubleshooting general printer issues ENWWGeneral printer issues
 
						

							Communication failures between computer and printer
Some symptoms are:
●The front-panel display does not show the Receiving message when you have sent an image to
the printer.
●Your computer displays an error message when you are trying to print.
●Your computer or printer hangs (stays idle), while communication is taking place.
●Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, etc.).
To solve a communication problem:
●Ensure that you have selected the correct printer in your application, see 
Printing on page 45.
●Ensure that the printer works correctly when printing from other applications.
●Remember that very large prints may take some time to receive, process and print.
●If the printer is connected to a network, try using it when connected directly to your computer
through a USB cable.
●If your printer is connected to your computer through any other intermediate devices, such as switch
boxes, buffer boxes, cable adapters, cable converters, etc., try using it when connected directly to
your computer.
●Try another interface cable.
●Ensure that the graphic language setting is correct, see 
Change the graphic language setting
on page 23.
●If the printer is connected with a USB, try to disconnect and reconnect the USB cable with the
computer. Check that the USB cable is of good quality.
Cannot access the HP Printer Utility
If you have not done so already, please read Access the HP Printer Utility on page 20.
1.
From the front panel, select the Connectivity menu icon 
.
2.Select Advanced > Web Services > Printer Utility Software > Enable.
3.
If you have a TCP/IP connection to your printer, select the Connectivity menu icon 
 again.
4.Select the type of connection you are using.
5.Select View Information and check that the printer has IP enabled and a valid IP address.
If you still cannot connect, switch the printer off and back on with the Power key on the front panel.
Some Color Center options are unavailable
If you see that some options are unavailable in the Color Center under Mac OS, this could be because
you did not install the printer queue to print to that printer, but searched for the printer directly in the HP
Printer Utility Printer Selector Screen, by going to More Printers or Add Manually.
ENWW Communication failures between computer and printer 177
General printer issues
 
						

							If this is the case, you will see a green circle in the Printer Selector beside the name of your printer. If
you see a green small house, then the printer is correctly configured to print and all options will be
available.
Cannot access the Embedded Web Server
Have you set a password for the Embedded Web Server, and then forgotten the password? If so, go to
the front panel and select the Setup menu icon 
, then Front panel options > Resets > Reset EWS
password. Otherwise, please continue reading this section.
If you have not done so already, please read 
Access the Embedded Web Server on page 20.
NOTE:If you connect directly to your printer with a USB cable, use the HP Printer Utility.
1.
From the front panel, select the Connectivity menu icon 
.
2.Select Advanced > Allow EWS > On.
3.
If you have a TCP/IP connection to your printer, select the Connectivity menu icon 
 again.
4.Select the type of connection you are using.
5.Select View Information.
6.Ensure that you see IP enabled. If not, you may need to use a different connection.
If you are using a proxy server, try bypassing the server and accessing the Web server directly.
●In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN
Settings, and check the Bypass proxy server for local addresses box. Alternatively, for more
precise control, click the Advanced button and add the printers IP address to the list of exceptions,
for which the proxy server is not used.
●In Safari for Mac OS, go to Safari > Preferences > Advanced and click the Proxies: Change
Settings button. Add the printers IP address or its domain name to the list of exceptions, for which
the proxy server is not used.
If you still cannot connect, switch the printer off and back on with the Power key on the front panel.
Automatic file system check
When you turn on the printer, you occasionally see a front panel display similar to the one shown below.
A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes.
178 Chapter 15   Troubleshooting general printer issues ENWW
General printer issues
 
						

							CAUTION:If you turn the printer off before the file system check has finished, the file system could
be seriously damaged, making the printers hard disk unusable. In any case, the file system check
restarts from the beginning whenever you turn the printer on.
A file system check is scheduled every 90 days, in order to maintain the hard disks file system integrity.
NOTE:When the printer is powered back on, it takes about three minutes to initialize and check and
prepare the printheads. However, it can take up to 40 under some conditions, for example, when the
printer has not been used for a long period of time and requires more time to prepare the printheads.
No output when printing from Microsoft Visio 2003
For more information about problems when printing large images (more than 129 inches long) from
Microsoft Visio 2003, see Microsofts online knowledge base: 
http://support.microsoft.com/search/.
To avoid these problems, it is possible to scale the image down in Visio to a size shorter than 129 inches
and then to scale the drawing up in the driver by using the Scale to options in the Effects tab of the
Windows driver. If the down-scaling in the application and the up-scaling in the driver match, the result
is as originally intended.
Unavailable driver features when printing from
QuarkXPress 
When you print from QuarkXPress, the following driver features are not available.
●Print Preview
●Rotation
●Scaling
●Office features or paper saving options
●Back to front printing
To get the same results, use the equivalent features available in QuarkXPress.
Printer alerts
Your printer can communicate are two types of alerts:
●Errors: Mainly alerting you to the fact that the printer is unable to print. However, in the driver,
errors can also alert you to conditions that could ruin the print, such as clipping, even if the printer
is able to print.
●Warnings: Alert you when the printer needs attention either for an adjustment, such a calibration
or for a possible unprintable situation, such a preventive maintenance or low ink.
ENWW No output when printing from Microsoft Visio 2003 179
General printer issues
 
						

							There are three different alerts communicators within your printers system.
●Embedded Web Server: The upper-right corner of the EWS screen shows the Printer status. If
there is an alert in the printer, the status shows the alert text. Both the front-panel display and the
EWS show the same alert.
●Driver: The driver shows alerts. The driver warns about job configuration settings that may produce
a problem in the final output. If the printer is not ready to print, it displays a warning.
●HP Printer Utility: In the HP Printer Utility for Windows, alerts are displayed in the Items needing
attention pane in the Overview tab. In the HP Printer Utility for Mac OS, alerts are displayed at
the bottom of the HP Printer Monitor panel. In these areas you can find the following:
◦Printer status
◦Alerts when the printer cannot print a job
◦Print-quality and general troubleshooting links
◦Firmware update notices
◦Maintenance tools, like color calibration
◦Access to the job queue, job accounting and printer usage information
◦Access to some printer settings as well as the network settings.
By default alerts are only displayed when you are printing and there are printing problems. For
example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a
problem that prevents printing, you see a pop-up window, which explains why the printer is not
going to print. Follow the on-screen instructions to achieve your required result.
You can configure these alerts as desktop alerts as well.
◦Using the HP Printer Utility for Windows, alert settings can be accessed from the Overview
tab, from the Support tab and from Tools. There is also an Alert Settings link in each alert
dialog box. Alerts can be completely disabled by setting them to Off in the Alert Settings
window. You can choose to receive alerts only when printing to the printer (default) or any
time a problem occurs. You can also set the alert method: pop-up dialog (default) or desktop
alert.
◦Using the HP Printer Utility for Mac OS, alert settings can be accessed by selecting HP Printer
Monitor > Preferences > Notification.
By default, the access to the job queue is open to all users. An administrator can set a password
so that users are required to enter a password for:
◦Seeing job previews
◦Canceling or deleting jobs
180 Chapter 15   Troubleshooting general printer issues ENWW
General printer issues