HP Designjet T1300 1118 mm User Manual
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DESIGNJET T790 and T1300 ePrinter Series Using Your Printer
© 2012 Hewlett-Packard Development Company, L.P. 3rd editionLegal notices The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Hi-Speed USB certified IPv6-readyTrademarks Adobe®, Acrobat®, Adobe Photoshop® and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. ENERGY STAR and the ENERGY STAR mark are registered U.S. trademarks. Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation. PANTONE® is Pantone, Inc.s check- standard trademark for color.
Table of contents 1 Introduction ...................................................................................................................... 1 Safety precautions .................................................................................................................... 2 HP Start-Up Kit ......................................................................................................................... 2 Using this guide ....................................................................................................................... 2 Printer models .......................................................................................................................... 4 The printer’s main features ........................................................................................................ 4 The printer’s main components ................................................................................................... 6 The front panel ........................................................................................................................ 9 Printer software ...................................................................................................................... 10 Web Services ........................................................................................................................ 11 Turn the printer on and off ....................................................................................................... 12 The printer’s internal prints ...................................................................................................... 13 2 Installing the software .................................................................................................... 14 Choose which connection method to use ................................................................................... 15 Connect the printer to your network .......................................................................................... 15 Connect a computer to the printer by network (Windows) ........................................................... 17 Connect a computer to the printer by USB cable (Windows) ........................................................ 17 Uninstall the printer software (Windows) ................................................................................... 19 Connect a computer to the printer by network (Mac OS) ............................................................. 19 Connect a computer to the printer by USB cable (Mac OS) ......................................................... 21 Uninstall the printer software (Mac OS) ..................................................................................... 22 3 Setting up the printer ...................................................................................................... 23 Introduction ........................................................................................................................... 24 Set up your Web-connected printer .......................................................................................... 24 Web Services manual configuration ......................................................................................... 25 Paper suitability options (T1300 series) ..................................................................................... 26 Turn nesting on and off (T1300 series) ...................................................................................... 27 Turn usage information on and off ............................................................................................ 28 Turn e-mail notifications on and off ........................................................................................... 29 Turn alerts on and off (Windows only) ...................................................................................... 29 Control access to the printer .................................................................................................... 30 Require account ID (T1300 series) ............................................................................................ 31 ENWWiii
Set Windows driver preferences .............................................................................................. 31 4 Personalizing the printer ................................................................................................. 32 Change the language of the front-panel display ......................................................................... 33 Access the HP Utility ............................................................................................................... 33 Access the Embedded Web Server ........................................................................................... 33 Change the language of the HP Utility ...................................................................................... 34 Change the language of the Embedded Web Server .................................................................. 34 Change the sleep mode setting ................................................................................................ 34 Turn the buzzer on and off ...................................................................................................... 34 Change the front-panel display brightness ................................................................................. 34 Change the units of measurement ............................................................................................. 35 Configure network settings ...................................................................................................... 35 Change the graphic language setting ....................................................................................... 36 Manage ePrinter security ........................................................................................................ 37 Change your printer’s email address ........................................................................................ 37 5 Paper handling ............................................................................................................... 38 General advice ...................................................................................................................... 39 Load a roll onto the spindle ..................................................................................................... 40 Load a roll into the printer ....................................................................................................... 41 Unload a roll ......................................................................................................................... 44 Load a single sheet ................................................................................................................ 45 Unload a single sheet ............................................................................................................. 46 View information about the paper ............................................................................................ 46 Paper presets ......................................................................................................................... 46 Printing paper info ................................................................................................................. 47 Move the paper ..................................................................................................................... 47 Maintain paper ...................................................................................................................... 48 Change the drying time .......................................................................................................... 48 Turn the automatic cutter on and off ......................................................................................... 48 Feed and cut the paper ........................................................................................................... 49 6 Working with two rolls (T1300 series) ............................................................................ 50 The uses of a multiroll printer ................................................................................................... 50 How the printer allocates jobs to paper rolls .............................................................................. 50 7 Printing .......................................................................................................................... 52 Introduction ........................................................................................................................... 53 Print from a USB flash drive ..................................................................................................... 53 Print from a computer using the Embedded Web Server or HP Utility (T1300 series) ....................... 54 Print from a computer using a printer driver ............................................................................... 55 Advanced print settings ........................................................................................................... 55 ivENWW
8 Web-connected printing .................................................................................................. 69 Print remotely with HP Designjet ePrint & Share .......................................................................... 69 Print by email ........................................................................................................................ 69 Print from a smartphone or tablet ............................................................................................. 70 View and print from the HP Designjet ePrint & Share website ...................................................... 71 Print from HP Designjet ePrint & Share using the printer’s front panel ............................................ 73 View and print from other content repositories ........................................................................... 75 Create your Online Print History ............................................................................................... 75 Share files in your Online Print History ...................................................................................... 75 HP Designjet ePrint & Share security ......................................................................................... 75 9 Job queue management (T790 PS and T1300 series) ....................................................... 77 Introduction ........................................................................................................................... 78 The job queue in the front panel (T790 PS and T1300 series) ...................................................... 78 The job queue in the Embedded Web Server or HP Utility (T1300 series) ...................................... 81 10 Color management ....................................................................................................... 85 Introduction ........................................................................................................................... 86 How colors are represented .................................................................................................... 86 A summary of the color management process ............................................................................ 86 Color calibration .................................................................................................................... 86 Color management from printer drivers ..................................................................................... 88 Color management from printer drivers (PostScript printers) ......................................................... 91 Color management from the Embedded Web Server (T1300 series) ............................................. 94 Color management from the front panel .................................................................................... 96 11 Practical printing examples .......................................................................................... 98 Print a draft for revision with the correct scale ............................................................................ 99 Print a project ...................................................................................................................... 101 Print a presentation .............................................................................................................. 108 Print and scale from Microsoft Office ...................................................................................... 114 12 Retrieving printer usage information .......................................................................... 121 Get printer accounting information ......................................................................................... 122 Check usage statistics ........................................................................................................... 122 Check usage statistics for a job .............................................................................................. 123 Request accounting data by email .......................................................................................... 123 13 Handling ink cartridges and printheads ...................................................................... 125 About the ink cartridges ........................................................................................................ 126 Check the ink cartridges status ............................................................................................... 126 Remove an ink cartridge ....................................................................................................... 126 Insert an ink cartridge ........................................................................................................... 128 ENWWv
About the printheads ............................................................................................................ 129 Check the printhead status .................................................................................................... 129 Remove a printhead ............................................................................................................. 129 Insert a printhead ................................................................................................................. 132 14 Maintaining the printer ............................................................................................... 136 Check printer status .............................................................................................................. 137 Clean the exterior of the printer ............................................................................................. 137 Maintain the ink cartridges .................................................................................................... 137 Move or store the printer ....................................................................................................... 137 Update the firmware ............................................................................................................. 138 Update the software ............................................................................................................. 139 Printer maintenance kits ........................................................................................................ 139 Secure Disk Erase ................................................................................................................ 139 15 Accessories ................................................................................................................. 141 How to order supplies and accessories ................................................................................... 142 Introduction to the accessories ............................................................................................... 147 16 Troubleshooting paper issues ..................................................................................... 151 The paper cannot be loaded successfully ................................................................................ 152 The paper type is not in the driver .......................................................................................... 154 The printer printed on the wrong paper type ............................................................................ 155 An “on hold for paper” message (T1300 series) ...................................................................... 155 The roll paper will not advance .............................................................................................. 157 The paper has jammed ......................................................................................................... 157 A strip stays on the output tray and generates jams .................................................................. 160 The printer displays out of paper when paper is available ......................................................... 161 Prints do not fall neatly into the basket .................................................................................... 161 The sheet stays in the printer when the print has been completed ............................................... 161 The paper is cut when the print has been completed ................................................................. 161 The cutter does not cut well ................................................................................................... 161 The roll is loose on the spindle ............................................................................................... 161 Recalibrate the paper advance .............................................................................................. 161 17 Troubleshooting print-quality issues ............................................................................ 164 General advice .................................................................................................................... 166 Print quality troubleshooting wizard ........................................................................................ 166 Horizontal lines across the image (banding) ............................................................................ 167 Lines are too thick, too thin or missing .................................................................................... 168 Lines appear stepped or jagged ............................................................................................ 168 Lines print double or in the wrong colors ................................................................................. 169 Lines are discontinuous ......................................................................................................... 169 viENWW
Lines are blurred .................................................................................................................. 170 Line lengths are inaccurate .................................................................................................... 171 The whole image is blurry or grainy ....................................................................................... 171 The paper is not flat ............................................................................................................. 172 The print is scuffed or scratched ............................................................................................. 172 Ink marks on the paper ......................................................................................................... 172 Black ink comes off when you touch the print ........................................................................... 173 Edges of objects are stepped or not sharp ............................................................................... 174 Edges of objects are darker than expected .............................................................................. 174 Horizontal lines at the end of a cut sheet print ......................................................................... 174 Vertical lines of different colors .............................................................................................. 175 White spots on the print ........................................................................................................ 175 Colors are inaccurate ........................................................................................................... 175 Colors are fading ................................................................................................................. 176 The image is incomplete (clipped at the bottom) ....................................................................... 176 The image is clipped ............................................................................................................ 177 Some objects are missing from the printed image ..................................................................... 178 A PDF file is clipped or objects are missing ............................................................................. 178 The Image Diagnostics Print ................................................................................................... 178 If you still have a problem ..................................................................................................... 181 18 Troubleshooting ink cartridge and printhead issues .................................................... 182 Cannot insert an ink cartridge ............................................................................................... 183 Ink cartridge status messages ................................................................................................. 183 Cannot insert a printhead ...................................................................................................... 183 The front-panel display recommends reseating or replacing a printhead ...................................... 183 Clean the printheads ............................................................................................................ 184 Clean the printhead drop detector .......................................................................................... 184 Align the printheads ............................................................................................................. 186 Printhead status messages ..................................................................................................... 188 19 Troubleshooting general printer issues ........................................................................ 190 The printer will not start ......................................................................................................... 191 The printer does not print ...................................................................................................... 191 The printer seems slow .......................................................................................................... 192 Communication failures between computer and printer ............................................................. 192 Cannot access the HP Utility .................................................................................................. 193 Cannot access the Embedded Web Server .............................................................................. 193 Cannot connect to the Internet ............................................................................................... 193 Web Services issues ............................................................................................................. 194 Automatic file system check ................................................................................................... 194 Alerts .................................................................................................................................. 195 ENWWvii
20 Front-panel error messages ........................................................................................ 196 The system error log ............................................................................................................. 199 21 HP Customer Care ...................................................................................................... 200 Introduction ......................................................................................................................... 201 HP Professional Services ....................................................................................................... 201 HP Instant Support ................................................................................................................ 202 HP Proactive Support ............................................................................................................ 202 Customer Self Repair ............................................................................................................ 203 Contact HP Support .............................................................................................................. 203 22 Printer specifications ................................................................................................... 205 Functional specifications ....................................................................................................... 206 Physical specifications .......................................................................................................... 207 Memory specifications .......................................................................................................... 208 Power specifications ............................................................................................................. 208 Ecological specifications ....................................................................................................... 208 Environmental specifications .................................................................................................. 208 Acoustic specifications .......................................................................................................... 208 Glossary ........................................................................................................................... 210 Index ............................................................................................................................... 213 viiiENWW
1 Introduction ●Safety precautions ● HP Start-Up Kit ● Using this guide ● Printer models ● The printer’s main features ● The printer’s main components ● The front panel ● Printer software ● Web Services ● Turn the printer on and off ● The printer’s internal prints ENWW1
Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ●Use the power supply voltage specified on the label. Avoid overloading the printers electrical outlet with multiple devices. ●Ensure that the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire and susceptibility to electromagnetic interference. ●Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for service, see Contact HP Support on page 203. ●Use only the electrical cord supplied by HP with the printer. Do not damage, cut or repair the power cord. A damaged power cord can cause fire or electric shock. Replace a damaged power cord with an HP-approved power cord. ●Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the printer. Doing so may cause fire, electric shock or other serious hazards. ●Turn off the printer and unplug the power cord from the power outlet in any of the following cases: ◦When placing your hands inside the printer ◦If there is smoke or an unusual smell coming from the printer ◦If the printer is making an unusual noise not heard during normal operation ◦A piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of the printer ◦During a thunderstorm ◦During a power failure HP Start-Up Kit The HP Start-Up Kit is the DVD that comes with your printer; it contains the printers software and documentation. Using this guide This guide can be downloaded from the HP Knowledge Center (see Knowledge Center on page 201). Introduction This chapter provides a brief introduction to the printer and its documentation for new users. 2 Chapter 1 IntroductionENWW