HP DesignJet 8000sr User Manual

8 The problem is… (troubleshootingtopics)
This section describes troubleshooting for the printer.  If the problem cannot be solved, contact your dealer
or our service center.
● The problem is… (checklist)
● A printhead crash
● Ink cartridge is not installed
● Ink cartridge is not detected
● Ink cartridge is near expiration date
● Ink cartridge has passed its expiration date
● An error message
● The problem is an abnormal sound
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The problem is… (checklist)
Before deciding that there is a serious problem with the printer, check the following items.
SymptomItems to be checkedCorrective measures
No powerPower cable connectionCheck that the power cable is correctly
plugged into the power outlet.
Power supply to the outletSupply power to the power outlet.
Power switch on/offTurn on the power switch. See How do
I… Turn the power on/off.
The media guide is not heated even when
the heater is turned ON.Printer statusThe media guide is...

SymptomItems to be checkedCorrective measures
Poor print qualityMedia typeCheck for improvement by changing the
settings of the heater temperature, print
mode, RIP, etc. If there is no
improvement, check that the media is
supported. Replace the media with
another type. See 
How do I get the bestimage quality
Ink typeFor best results, use genuine HP inks.
See Tell me about... Ink Cartridges
.
Printhead cleaningClean the printhead. See Normalprinthead recovery .
Color stripe is not on.Set the color...

A printhead crash
Clear printhead crashes by following the instructions on the front panel.
1. A front panel instruction is displayed.
X : printhead crash type 1 or 2 (See The problem is… An error message ).
2. Lift the media lever and front cover (1),  and move the carriage (2) out of the way.
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3.Remove the media (1).
NOTE Take care not to damage the printheads  when removing any media between the
printhead carriage and the printing platen.
4. Check there are no obstacles in the carriage path and the media path, and close the front cover (1).
5.The carriage will move to its home position.
6. Load media again (See 
How do I load/unload media ).
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Ink cartridge is not installed
1.The front panel displays the following message.
XX: Ink name (K: Black, Lm: Light magenta, Lc : Light cyan, C: Cyan M: Magenta Y: Yellow)
2. Replace the ink cartridge (see How do I… 
Replace an ink cartridge ).
Ink cartridge is not detected
1.The front panel displays the following message.
XX: Ink name (K: Black, Lm: Light magenta, Lc : Light cyan, C: Cyan M: Magenta Y: Yellow)
2. Replace the ink cartridge (see How do I… 
Replace an ink cartridge ).
Ink cartridge is near...

2.See Tell me about… Replacing an ink cartridge  for instructions on how to proceed.
If you press the  OKkey, the following message is displayed:
3. See Tell me about… Replacing an ink cartridge  before proceeding.
An error message
If the ERROR lamp lights, check the message displayed on the front panel. There are four types of error
messages.
●Service errors: operator unrecoverable errors, such as hardware or software failure
Contact HP Support.
● Communication protocol errors
Take appropriate measures...

Problem: an unrecoverable error has occurred in the printhead.
Solution:  contact HP Support. Make a note of the error message displayed on the front panel.
Service error messages
Problem: an error has occurred that requires printer maintenance.
Solution:  contact HP Support. Make a note of the error message displayed on the front panel.
Operator error messages
The following errors can be corrected by the operator.
Ink cartridge
YY: Y, M, C, K, Lm, Lc
Problem: the ink cartridge has passed its expiration...

Waste ink bottle is not installed
1.The following front panel message is displa yed. The waste ink bottle is not installed.
2.Insert a new waste ink bottle into the printe r and install the waste ink bottle cover. See How do Imaintain the printer — Waste ink bottle replacement.
Waste ink bottle is full
Problem: the waste ink bottle is full.
Solution:  follow the instructions on the front panel. See 
How do I mainta in the printer— Waste ink bottle
replacement
Media crash
Problem:  media crash (1)...

Solution: load media. See How do I load/unload media .
Problem: you have set an invalid media size (less than 297 mm wide or 64 inch wide or more).
Solution:  set the correct size. See 
How do I load/unload media .
Problem: there is media skew.
Solution:  reload the media (see 
How do I load/unload media ). Skew may be caused by ink deposits on
the platen. Check the platen for in k deposits and clean any ink. See How do I maintain the printer.
Problem: the media lever has not been lowered.
Solution:...