HP DesignJet 8000sr User Manual

							
8 The problem is… (troubleshootingtopics)
This section describes troubleshooting for the printer.  If the problem cannot be solved, contact your dealer
or our service center.
● The problem is… (checklist)
● A printhead crash
● Ink cartridge is not installed
● Ink cartridge is not detected
● Ink cartridge is near expiration date
● Ink cartridge has passed its expiration date
● An error message
● The problem is an abnormal sound
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The problem is… (checklist)
Before deciding that there is a serious problem with the printer, check the following items.
SymptomItems to be checkedCorrective measures
No powerPower cable connectionCheck that the power cable is correctly
plugged into the power outlet.
Power supply to the outletSupply power to the power outlet.
Power switch on/offTurn on the power switch. See How do
I… Turn the power on/off.
The media guide is not heated even when
the heater is turned ON.Printer statusThe media guide is heated during
printing. Be sure the media guide is
heated by printing the nozzle print
pattern. See 
Print the nozzle printpattern.
HeaterTurn on the heater (FRONT, PRINT, or
REAR) and check that the media guide is
heated by printing the nozzle print
pattern. See 
Print the nozzle print pattern
The printer fails to start or operate
correctlyERROR LED and message on the front
panelSee The probem is… An error message .
Cannot printUSB cable connectionConnect the USB cable correctly. See
How do I… Connection procedure .
ERROR LED and message on the front
panelSee The problem is… An errormessage .
ERROR LED offPrint the nozzle adjustment pattern.
See Printhead position adjustment
The data is not processed immediately DATA LED  (flashing?) Check the communication conditions to
the computer.
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SymptomItems to be checkedCorrective measures
Poor print qualityMedia typeCheck for improvement by changing the
settings of the heater temperature, print
mode, RIP, etc. If there is no
improvement, check that the media is
supported. Replace the media with
another type. See 
How do I get the bestimage quality
Ink typeFor best results, use genuine HP inks.
See Tell me about... Ink Cartridges
.
Printhead cleaningClean the printhead. See Normalprinthead recovery .
Color stripe is not on.Set the color stripe. See Tell me about…
MEDIA REG Menu — Color stripe setting(COLOR STRIPE).
Operational temperatureUse the printer in a 20 to 25 °C
temperature range.
Calibrate mediaPerform a Media Advance Calibration.
See Calibrate media advance
Media jams occur frequentlyMedia typeCheck whether the media type setting
matches the type of media loaded. See
How do I load/unload media .
Use our recommended media. See Tell
me about… 
Ordering media  and How doI load/unload media
Media loadingLoad the media correctly. See How do Iload/unload media .
Check whether there are any
obstructions in the carriage path or the
media path.Remove any obstructions. See The
problem is… A printhead crash.
Printhead heightRaise the Printhead height. See Changethe printhead height .
Printing is slow Operational temperatureUse the printer in a 20 to 25 °C
temperature range.
USB Version Make sure the printer is not connected to
a USB 1.0 port.
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A printhead crash
Clear printhead crashes by following the instructions on the front panel.
1. A front panel instruction is displayed.
X : printhead crash type 1 or 2 (See The problem is… An error message ).
2. Lift the media lever and front cover (1),  and move the carriage (2) out of the way.
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3.Remove the media (1).
NOTE Take care not to damage the printheads  when removing any media between the
printhead carriage and the printing platen.
4. Check there are no obstacles in the carriage path and the media path, and close the front cover (1).
5.The carriage will move to its home position.
6. Load media again (See 
How do I load/unload media ).
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Ink cartridge is not installed
1.The front panel displays the following message.
XX: Ink name (K: Black, Lm: Light magenta, Lc : Light cyan, C: Cyan M: Magenta Y: Yellow)
2. Replace the ink cartridge (see How do I… 
Replace an ink cartridge ).
Ink cartridge is not detected
1.The front panel displays the following message.
XX: Ink name (K: Black, Lm: Light magenta, Lc : Light cyan, C: Cyan M: Magenta Y: Yellow)
2. Replace the ink cartridge (see How do I… 
Replace an ink cartridge ).
Ink cartridge is near expiration date
1.The front panel displays the following message.
YY: Ink name (K: Black, Lm: Light magenta, Lc : Light cyan; C: Cyan M: Magenta Y: Yellow)
2. Have a new ink cartridge ready to replace the ink cartridge that is near its expiration date.
Ink cartridge has passed  its expiration date
1.The front panel displays the following message.
YY: Ink name (K: Black, Lm: Light magenta, Lc : Light cyan; C: Cyan M: Magenta Y: Yellow)
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2.See Tell me about… Replacing an ink cartridge  for instructions on how to proceed.
If you press the  OKkey, the following message is displayed:
3. See Tell me about… Replacing an ink cartridge  before proceeding.
An error message
If the ERROR lamp lights, check the message displayed on the front panel. There are four types of error
messages.
●Service errors: operator unrecoverable errors, such as hardware or software failure
Contact HP Support.
● Communication protocol errors
Take appropriate measures according to the error code or message.
● Operator errors
The operator can correct these errors. Take appropriate measures according to the message.
The error messages are as follows. Take approp riate measures according to the error message.
TipIf a communication error or a data error occu rs, the ERROR lamp does not light. An error
message appears on the front panel and disap pears when the next operation is performed.
Service errors
TipIf any of the following service error messages  appears, turn the power switch off and then
on again. This may release the error.
System error messages
Problem:  an unrecoverable error has occurred (hardware failure).
Solution:  contact HP Support. Make a note of the error code displayed on the front panel.
Printhead error messages
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Problem: an unrecoverable error has occurred in the printhead.
Solution:  contact HP Support. Make a note of the error message displayed on the front panel.
Service error messages
Problem: an error has occurred that requires printer maintenance.
Solution:  contact HP Support. Make a note of the error message displayed on the front panel.
Operator error messages
The following errors can be corrected by the operator.
Ink cartridge
YY: Y, M, C, K, Lm, Lc
Problem: the ink cartridge has passed its expiration date.
Solution:  press OK and follow the instructions on the front panel. See How do I… 
Replace an inkcartridge .
The ink LED flashes
Problem:  ink is running out (warning).
Solution:  prepare a new ink cartridge.
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Waste ink bottle is not installed
1.The following front panel message is displa yed. The waste ink bottle is not installed.
2.Insert a new waste ink bottle into the printe r and install the waste ink bottle cover. See How do Imaintain the printer — Waste ink bottle replacement.
Waste ink bottle is full
Problem: the waste ink bottle is full.
Solution:  follow the instructions on the front panel. See 
How do I mainta in the printer— Waste ink bottle
replacement
Media crash
Problem:  media crash (1) indicates that the carriage is blocked by obstacles in the carriage path or media
feed path.
Solution:  follow the instructions on the front panel. If  the media jam (1) occurs frequently and there are no
media jams or obstructions in the carriage path or  media feed path, please contact HP Support. See also
The problem is… 
A printhead crash .
Problem: media jam (2) indicates that the media is not  detected correctly. You may have selected the
wrong media format when loading the media or you may be using a cut sheet with an irregular size.
Solution:  follow the instructions on the front panel and check your media settings. See also the
Troubleshooting checklist.
Media
Problem:  there is no media loaded in the printer.
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Solution: load media. See How do I load/unload media .
Problem: you have set an invalid media size (less than 297 mm wide or 64 inch wide or more).
Solution:  set the correct size. See 
How do I load/unload media .
Problem: there is media skew.
Solution:  reload the media (see 
How do I load/unload media ). Skew may be caused by ink deposits on
the platen. Check the platen for in k deposits and clean any ink. See How do I maintain the printer.
Problem: the media lever has not been lowered.
Solution:  lower the media lever.
Error LED is flashing
Problem:  the take-up reel is not  winding the media correctly.
Solution:  check that the media is correctly detected by  the take-up reel sensor. Check that the media is
loaded correctly. See How do I… 
Use the take-up reel .
Other messages
Problem: the cover is open.
Solution:  close the cover.
Problem: the temperature of the printheads exceeds the operating temperature range.
Solution:  allow the printheads to cool  by not using the printer until the printhead temperature returns to
the operating temperature range.
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