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HP Color LaserJet CP6015de User Manual

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Page 221

e.Close both fuser jam-access doors and align the  fuser with the arrows on the product. Push
the fuser completely  into the printer.
f.Rotate the fuser-release levers up  to lock the fuser into place.
g.Push the fuser handles back to close them.
ENWW Jams 207
 

Page 222

7.Close the right door.
AREA 4: Clear jams  in the duplex area
NOTE:This procedure is for the HP Color LaserJ et CP6015dn, de, x, and xh models only.
1.If jammed paper is visible in the duplex output area, gently pull it to remove it.
2.If no jammed paper is visible in the duplex outp ut area, open the duplex switchback tray. Gently
pull the jammed paper to remove it.
1
2
208 Chapter 12   Solve problems ENWW
 

Page 223

3.Check for jammed paper inside the product. Open the right door.
4.If paper is jammed below the duplexing unit, ge ntly pull the paper downward to remove it.
5.If paper is jammed inside the right door, gently pull the paper to remove it.
ENWW Jams 209
 

Page 224

6.Lift the paper-feed cover on the inside of the right  door. If jammed paper is present, gently pull the
paper straight out to remove it.
1
2
7. Lift the green handle on the transfer-assembly and open the panel.
1
2
8.Gently pull the paper out of the paper path.
210 Chapter 12   Solve problems ENWW
 

Page 225

9.Close the transfer-access panel.
10.Close the right door.
AREA 5: Clear jams in Tray  2 and the internal paper path
1.Open the right door.
ENWW Jams 211
 

Page 226

2.Lift the green handle on the transfer-access panel and open the panel.
1
2
3.Gently pull the paper out of the paper path.
4.Close the transfer-access panel.
212 Chapter 12   Solve problems ENWW
 

Page 227

5.Open Tray 2 and make sure that the paper is stacked correctly.
6.Pull the tray completely out  of the product by pulling and lifting it up slightly.
7.Remove any paper from the feeder rollers inside the product.
8. Reinsert Tray 2 by aligning the side rollers and pushing it back into the product.
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Page 228

9.Close the tray.
10.Close the right door.
AREA 6: Clear jams in Tray 1
NOTE: Even if jammed paper is visible in Tray 1, clear  the jam from the inside of the product by opening
the right door.
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Page 229

1.Open the right door.
NOTE: When clearing jams of long paper (11 x 17, 12 x 18, A3, and banners), it may be necessary
to cut or tear the jammed paper before opening the right door.
2. If paper is visible inside the right door, ge ntly pull the paper downward to remove it.
ENWW Jams 215
 

Page 230

3.If paper has entered the internal paper path, lift  the green handle on the transfer-access panel and
open the panel.
1
2
4. Gently pull the paper out of the paper path.
5.Close the transfer-access panel.
216 Chapter 12   Solve problems ENWW
 
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