HP Color LaserJet CP6015de User Manual

Performance problems
ProblemCauseSolution
Pages print but are totally blank.The sealing tape might still be in the print
cartridges.Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages.Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.To check the product, print a
Configuration page.
Pages print very slowly.Heavier media types can slow the print
job.Print on a...

Solve network connectivity problems
If the product is having problems communicating with the network, use the information in this section to
resolve the problem.
Solve network printing problems
NOTE:HP recommends that you use the product CD to install and set up the product on a network.
●Make sure that the network cable is securely seated into the products RJ45 connector.
● Make sure that the Link LED 
on the formatter is lit. See 
Understand lights on the formatter
on page 236.
● Make sure that the I/O...

Verify communication over the network
If the HP Jetdirect configuration page shows an IP address for the product, use this procedure to verify
that you can communicate with the product over the network.
1.Windows : Click Start, click  Run, and then type
cmd
. An MS-DOS command prompt opens.
-or-
Mac: Click  Applications , click Utilities , and then open the Terminal application. The terminal
window opens.
2. Type
ping
followed by the IP address. For example, type
ping XXX.XXX.XXX.XXX
where...

Product software problems
ProblemSolution
A printer driver for the product is not visible in the Printer folder●Reinstall the product software.
NOTE:
Close any applications that are running. To
close an application that has an icon in the system tray,
right-click the icon, and select  Close or Disable.
● Try plugging the USB cable into a different USB port on
the computer.
An error message was displayed during the software
installation●Reinstall the product software.
NOTE:
Close any applications that are...

Solve common Macintosh problems
This section lists problems that can occur when using Mac OS X.
Table 12-2  Problems with Mac OS X
The printer driver is not listed in the  Print Center or Printer Setup Utility.
Cause
Solution
The product software might not have been installed or was installed
incorrectly.Make sure that the product PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
, where  is the two-letter language code for the language that
you are using. If...

The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause
Solution
, where  is the two-letter language code for the language that
you are using. If necessary, reinstall the software. See the getting
started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
, where  is the two-letter language code for the...

When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component. Software troubleshooting
●
Check that your Macintosh supports USB.
● Verify that your Macintosh operat
ing system is Mac OS X v10.1
or later.
● Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
● Check that the product is turned on.
● Verify...

254 Chapter 12   Solve problemsENWW
 

A Supplies and accessories
●Order parts, accessories, and supplies
●
Part numbers
ENWW 255
 

Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories:
●
Order directly from HP
●
Order through service or support providers
●
Order directly through the embedded Web server  (for printers that are connected to a network)
●
Order directly through the HP  Easy Printer Care software
Order directly from HP
You can obtain the following items directly from HP:
●Replacement parts:
 To order replacement parts in the U.S., go to...