HP Color LaserJet CP6015de User Manual

Control panel messageDescriptionRecommended action
6.Close the transfer access panel.
7. Close the right door.
REPLACE TRANSFER KIT
For help press 
 (Help button)
To continue press 
 (Checkmark
button)
The REPLACE SUPPLIES menu is set to
STOP AT LOW. The transfer kit has passed
the low threshold.Press the  to continue printing until the
transfer unit reaches the end of life or replace
transfer kit.
Replace transfer kit.
1. Open the right door.
2. Open the transfer access panel.
3. Push locks upward.
4....

Control panel messageDescriptionRecommended action
Rotating  Motor
To exit press STOPA component test is in progress; the
component selected is the  cartridge
motor.Press STOP when ready to stop this test.
Rotating Motor - To exit press STOPThe product is executing a component test
and the component selected is a motor.Press  STOP when ready to stop this test.
SANITIZING DISK % COMPLETE Do
not power off
CLEANING DISK % COMPLETE
For help press 
 (Help button)
The hard disk is being cleaned.Contact the...

Control panel messageDescriptionRecommended action
USB STORAGE  NOT FUNCTIONAL
For help press 
 (Help button)
A parameter in the USB storage is not
working correctly.1.Turn product off.
2. Disconnect the USB storage accessory,
and replace with a new USB storage
accessory.
USB STORAGE  REMOVED
For help press 
 (Help button)
A USB storage accessory has been
disconnected.1.Turn product off.
2. Reconnect the USB storage accessory.
3. Turn product on.
USB STORAGE DEVICE FAILURE
To clear press 
 (Checkmark...

Jams
Common causes of jams
The product is jammed.
Cause
Solution
The paper does not meet specifications.Use only paper that meets HP specifications. See Supported
paper and print media sizes on page 85.
A component is installed incorrectly.Verify that the transfer belt and transfer roller are correctly
installed.
You are using paper that has already passed through a product
or copier.Do not use paper that has been prev iously printed on or copied.
An input tray is loaded incorrectly.Remove any excess...

Jam locations
Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to
direct you to the location of jammed paper and how to clear it.
NOTE: Internal areas of the product that might need to be opened to clear jams have green handles
or green labels.
Figure 12-1   Jam locations
1
2
3
4
5
6
7
8
1AREA 1: Output-bin area
2AREA 2: Fuser area
3AREA 3: Transfer area
4AREA 4: Duplexing area (for the HP Co lor LaserJet CP6015dn, x, and xh models only)
5AREA 5:...

Type of jamProcedure
13.XX.YY JAM ABOVE TOP OUTPUT BIN
13.XX.YY JAM IN TOP COVER
AREA 2:
13.XX.YY FUSER AREA JAM
13.XX.YY FUSER WRAP JAM
13.XX.YY TRANSFER AND FUSER JAMSee AREA 2 and AREA 3: Clear jams in the fuser area and the
transfer area on page 204.
AREA 4:
13.XX.YY JAM IN RIGHT DOORSee AREA 4: Clear jams in the duplex area on page 208 (for
the HP Color LaserJet CP6015dn, x, and xh models only)
AREA 5:
13.XX.YY JAM IN TRAY 2
13.XX.YY TRANSFER AREA JAMSee AREA 5: Clear jams in Tray 2 and the internal...

2.Open the right door.
3.If paper has jammed as it enters the output  bin, gently pull the paper to remove it.
4.Close the right door.
ENWW Jams 203
 

AREA 2 and AREA 3: Clear jams in the fuser  area and the transfer area
CAUTION:The fuser can be hot while the product is in use. Wait for the fuser to cool before handling
it.
1. Open the right door.
2.Lift the green handle on the transfer-access panel and open the panel.
1
2
3.If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
204 Chapter 12   Solve problems ENWW
 

4.Close the transfer-access panel.
5.Open the fuser jam access door above the fuser and remove any paper that is visible. Then close
the fuser jam access door.
2
1
6.Paper could also be jammed inside the fuser where it would not be visible. Remove the fuser to
check for jammed paper inside.
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before
handling it.
a. Pull the two blue fuser handles forward.
ENWW Jams 205
 

b.Rotate the fuser-release levers down to open them.
c.Grasp the fuser handles and pull straight out to remove the fuser.
CAUTION: The fuser weighs 5 kg (11 lbs). Be careful not to drop it.
d.Open the two fuser jam access doors by pushing and rotating the rear door backward, and
pulling and rotating the front door  forward. If paper is jammed inside the fuser, gently pull it
straight up to remove it. If the paper tears, remove all paper fragments.
CAUTION: Even if the body of the fuser has cooled, the...