HP Color LaserJet CP3505dn User Manual

6.Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the
registration plate to its closed position.
NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing.
7.Close the front door and then turn on the printer.
ENWW Clear jams 159
 

Paper-handling problems
Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Specification Guide. For ordering information, see 
Supplies and accessories on page 181.
For paper specifications for this printer, see 
Supported paper and print media sizes on page 61.
Printer feeds multiple sheets
Cause
Solution
The tray is overfilled.Remove excess media from the tray.
The paper exceeds the maximum stack-height indicator mark
in the tray (trays 2 or 3).Open the...

Printer pulls from an incorrect tray
Cause
Solution
The media size is not configured correctly for the tray.Print a configuration page or use the control panel to determine
the size for which the tray is configured.
The USE REQUESTED TRAY  setting on the printer control
panel is set to  EXCLUSIVELY , and the requested tray is
empty. The printer will not use another tray. Load media in the requested tray.
or
Change the setting from 
EXCLUSIVELY to FIRST  on the
CONFIGURE DEVICE  menu. The printer can use...

Media does not feed from trays 2 and 3
Cause
Solution
Media from a previous jam has not been completely removed.Open the printer and remove any media that is in the paper
path. Closely inspect the fuser area for jams. See 
Clear jamson page 149.
Tray 3 (500-sheet paper feeder) does not appear as a tray
option.Tray 3 appears as an option only if it is installed. Verify that
tray 3 is correctly installed and that the printer driver has been
configured to recognize tray 3.
Tray 3 is incorrectly...

Envelopes jam or will not feed into the printer
Cause
Solution
The envelope orientation is incorrect.Verify that the envelope is loaded correctly. See Configure
trays on page 73.
This printer does not support the envelopes.See Supported paper and print media sizes on page 61 or the
HP LaserJet Printer Family Print Media Specification Guide.
Tray 1 is configured for a size other than envelopes. Configure tray 1 size for envelopes.
Output is curled or wrinkled
Cause
Solution
The media does not meet the...

Printer will not perform duplexing (2-sided printing) or duplexes incorrectly
Cause
Solution
The printer model does not support automatic 2-sided printing.The HP Color LaserJet CP3505 and CP3505n printers do not
support automatic 2-sided printing.
The printer configuration is not set for duplexing. Run the automatic configuration feature:
1.On the Windows taskbar, click Start, click Settings, and
then click Printers.
◦For Windows 2000 and Windows XP, click Start,
and then click Printers.
2.Select the...

Diagnostic test pages
From the printer control panel, you can print information pages that can help you diagnose printer
problems.
PageDescription
Paper-path-test pageThe paper-path-test page is useful for testing the printer paper handling features. You can define the
paper path that you want to test by selecting the source and other available options.
1.Press  Menu.
2. Press 
 to highlight  DIAGNOSTICS , and then press .
3. Press 
 to highlight  PAPER PATH TEST , and then press .
The message...

Printer response problems
The control-panel display is blank
Cause
Solution
The printer power button is in the off position.Verify that the printer is on. Fans may run while the printer is
in standby mode (off).
The printer memory DIMMs are defective or installed
incorrectly.Verify that the printer memory DIMMs are correctly installed
and are not defective.
The power cord is not firmly plugged into both the printer and
the power receptacle.Turn off the printer and then disconnect and reconnect the
power...

The printer is on, but nothing prints
Cause
Solution
The computer port is not configured or is not working correctly.Connect another peripheral to this port to verify that the port is
working.
The printer has not been correctly named for the network or for
a Macintosh.For Macintosh, use the appropriate utility to name the printer
on the network. From the Chooser, select the AppleTalk zone
and the printer.
The printer is on but is not receiving data
Cause
Solution
The printer Ready indicator light is not...

Cannot select the printer from the computer
Cause
Solution
The network is not configured correctly for this printer.Use the network software to verify the printer network
configuration, or consult with the network administrator.
The power receptacle is not working correctly. Connect the printer to a different power receptacle.
A message appears that 2-sided printing is not available for the type and size selected
Cause
Solution
The selected paper is not supported for automatic 2-sided
printing.Make sure...