HP Color LaserJet CP3505dn User Manual

5.Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an
angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the
metal contacts are not visible.
6.Push down on the DIMM until both latches engage the DIMM.
NOTE: If you have difficulty inserting the DIMM, make sure that the notch on the bottom of the
DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure that you are
using the correct DIMM...

8.Reconnect the power cable and USB or network cable, and then turn on the printer.
9.After installing a memory DIMM, see 
Enable memory on page 130.
Enable memory
If you installed a memory DIMM, set the printer driver to recognize the newly added memory.
1.On the Start menu, point to Settings, and click Printers or Printers and Faxes.
2.Select this printer and select Properties.
3.On the Configure tab, click More.
4.In the Total Memory field, type or select the total amount of memory that is now...

11 Problem solve
●Basic troubleshooting checklist
●
Control-panel messages
●
Common causes of jams
●
Clear jams
●
Paper-handling problems
●
Diagnostic test pages
●
Printer response problems
●
Printer control-panel problems
●
Color-printing problems
●
Incorrect printer output
●
Macintosh problems
●
Software program problems
●
Print-quality troubleshooting
ENWW131
 

Basic troubleshooting checklist
If you are experiencing problems with the printer, use the following checklist to identify the cause of the
problem:
●Is the printer connected to power?
● Is the printer on?
● Is the printer in the 
Ready state?
● Are all necessary cables connected?
● Do any messages appear on the control panel?
● Are genuine HP supplies installed?
● Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge
removed?
For additional information about...

Control-panel messages
Four types of control-panel messages can indicate the status of or problems with the printer.
Message typeDescription
Status messagesStatus messages reflect the current state of the printer. They inform you of normal printer operation
and require no interaction to clear them. They change as the state of the printer changes. Whenever
the printer is ready, not busy, and has no pending warning messages, the status message  Ready
appears if the printer is online.
Warning...

Control panel messageDescriptionRecommended action
11.XX INTERNAL CLOCK ERROR
alternates with
To continue press The printers internal clock is not working
correctly. Printing can continue, but you are
prompted to set the date and time each time
you turn the printer on.Contact HP support.
13.XX.YY DUPLEX JAM INSIDE FRONT
DOOR
alternates with
For help press A jam has occurred inside the front door.Open the front door and clear the jam.
See 
Clear jams from input trayson page 150.
If the message persists...

Control panel messageDescriptionRecommended action
See Clear jams from input trays
on page 150.
If the message persists after clearing all
pages and exiting Help, contact HP Support.
13.XX.YY JAM INSIDE TOP COVER
alternates with
For help press A page is jammed underneath the front cover.Open the front door and remove any jammed
media.
20 INSUFFICIENT MEMORY
alternates with
For help press  
To continue press  
The printer has received more data from the
computer than fits in available memory.1.
Press  to...

Control panel messageDescriptionRecommended action
41.5 UNEXPECTED TYPE IN TRAY X
alternates with
LOAD TRAY X  The printer senses a different media type
than what is configured in the tray.1.Press  to print from a different tray.
2. To print from the current tray, load the
tray with the size and type indicated.
Ensure that all trays are configured correctly
before printing again. See 
Configure trayson page 73  for more information.
41.X ERROR
alternates with
To continue press  A printer error has...

Control panel messageDescriptionRecommended action
59.XY ERROR
alternates with
To continue turn off then onA printer motor error has occurred.1.Turn the printer off and then on.
2. If the message persists, contact
HP Support.
NOTE: This message might also
appear if the transfer unit is missing or
incorrectly installed. Ensure that the
transfer unit is correctly installed.
62 NO SYSTEMNo system was found.1. Turn the printer off and then on.
2. If the message persists, contact
HP Support.
68.X PERMANENT...

Control panel messageDescriptionRecommended action
 
To change press 
To skip, press STOP
The printer has an internal clock that tracks
the date and time. You are prompted to set
the correct date and time the first time you
turn on the printer.Press  to change the date and time.
Press  Stop to skip this step. You can set the
date and time later by using the  SYSTEM
SETUP  menu.
If the prompt appears each time you turn on
the printer, the clock is not working correctly.
Contact HP support.
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