HP Color LaserJet CM4730f User Manual
Have a look at the manual HP Color LaserJet CM4730f User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1114 HP manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
HP Easy Printer Care software sections .......................................................................... 188 HP Web Jetadmin software .............................................................................................................. 190 HP Printer Utility for Macintosh ........................................................................................................ 191 Open the HP Printer Utility ............................................................................................... 191 Print a cleaning page ....................................................................................................... 191 Print a configuration page ................................................................................................ 191 View supplies status ........................................................................................................ 192 Order supplies online and use other support features ..................................................... 192 Upload a file to the printer ................................................................................................ 192 Update the firmware ........................................................................................................ 193 Activate the two-sided printing (duplexing) mode ............................................................ 193 Lock or unlock printer storage devices ............................................................................ 193 Save or print stored jobs .................................................................................................. 193 Configure trays ................................................................................................................ 194 Change network settings ................................................................................................. 194 Open the embedded Web server ..................................................................................... 194 Set up e-mail alerts .......................................................................................................... 195 Security features .............................................................................................................................. 196 Secure the embedded Web server .................................................................................. 196 Foreign Interface Harness (FIH) ...................................................................................... 196 Requirements .................................................................................................. 196 Use the FIH ..................................................................................................... 196 Enable the FIH portal ...................................................................... 196 Disable the FIH portal ..................................................................... 197 Secure Disk Erase ........................................................................................................... 197 Data affected ................................................................................................... 198 Gain access to Secure Disk Erase .................................................................. 198 Additional Information ..................................................................................... 198 DSS authentication .......................................................................................................... 198 Lock the control-panel menus .......................................................................................... 198 Set the real-time clock ...................................................................................................................... 199 Set the date format .......................................................................................................... 199 Set the date ..................................................................................................................... 199 Set the time format .......................................................................................................... 199 Set the time ...................................................................................................................... 199 Configure alerts ................................................................................................................................ 201 Upgrade the firmware ....................................................................................................................... 202 Determine the current firmware version ........................................................................... 202 Download new firmware from the HP Web site ............................................................... 202 Transfer the new firmware to the MFP ............................................................................ 202 Use FTP to upload the firmware through a browser ....................................... 202 Use FTP to upgrade the firmware on a network connection ........................... 203 Use HP Web Jetadmin to upgrade the firmware ............................................. 204 Use MS-DOS commands to upgrade the firmware ......................................... 204 Use the HP Jetdirect firmware ......................................................................................... 204 Manage memory .............................................................................................................................. 206 Manage supplies .............................................................................................................................. 207 HP print cartridges ........................................................................................................... 207 Non-HP print cartridges ................................................................................................... 207 Print cartridge authentication ........................................................................................... 207 ENWWix
HP fraud hotline ............................................................................................................... 2 0 7 Print cartridge storage ..................................................................................................... 207 Print cartridge life expectancy .......................................................................................... 208 Check the print cartridge life ............................................................................................ 208 On the MFP control panel ............................................................................... 208 In the embedded Web server .......................................................................... 208 Through HP Easy Printer Care software ......................................................... 208 Through HP Web Jetadmin ............................................................................. 208 15 Maintenance Replace supplies .............................................................................................................................. 210 Locate supplies ................................................................................................................ 210 Supply replacement guidelines ........................................................................................ 210 Approximate replacement intervals for supplies .............................................................. 210 Change print cartridges ................................................................................................... 211 Clean the MFP ................................................................................................................................. 212 Clean the outside of the MFP .......................................................................................... 212 Clean the touchscreen ..................................................................................................... 212 Clean the scanner glass .................................................................................................. 212 Cleaning the ADF delivery system ................................................................................... 213 Clean the ADF delivery system ....................................................................... 213 Clean the ADF rollers ...................................................................................... 214 Clean the mylar strip ........................................................................................................ 217 ADF maintenance kit ........................................................................................................................ 219 Calibrate the scanner ....................................................................................................................... 220 16 Problem solving Solving general problems ................................................................................................................. 222 Troubleshooting checklist ................................................................................................ 222 Determining MFP problems .............................................................................................................. 224 Control-panel message types ........................................................................................................... 225 Control-panel messages .................................................................................................................. 226 Jams ................................................................................................................................................. 239 Jam recovery ................................................................................................................... 240 Clear jams behind the right covers .................................................................................. 241 Clear jams in tray 1 .......................................................................................................... 246 Clear jams in tray 2, 3, or 4 .............................................................................................. 246 Clear jams in the stapler/stacker ..................................................................................... 248 Clear staple jams ............................................................................................................. 249 Clear jams in the 3-bin mailbox ....................................................................................... 250 Clear jams in the output accessory bridge ....................................................................... 253 Clear jams in the ADF ...................................................................................................... 254 Media-handling problems ................................................................................................................. 256 Printer feeds multiple sheets ........................................................................................... 256 Printer feeds incorrect page size ..................................................................................... 256 Printer pulls from incorrect tray ........................................................................................ 256 Media does not feed automatically .................................................................................. 257 Media does not feed from tray 2, 3, or 4 .......................................................................... 257 Transparencies or glossy paper will not feed .................................................................. 258 Envelopes jam or will not feed in the MFP ....................................................................... 258 xENWW
Output is curled or wrinkled ............................................................................................. 259 Printer will not duplex or duplexes incorrectly .................................................................. 259 Understand accessory lights for the 3-bin mailbox and stapler/stacker ........................................... 260 Understand lights on the formatter ................................................................................................... 261 HP Jetdirect LEDs ........................................................................................................... 261 Heartbeat LED ................................................................................................................. 261 Correct print quality and copy quality problems ............................................................................... 263 Print quality problems associated with media .................................................................. 263 Color printing problems .................................................................................................... 263 Printout color error .......................................................................................... 263 Incorrect shade ............................................................................................... 264 Missing color ................................................................................................... 264 Cartridge error ................................................................................................. 264 Color match error ............................................................................................ 264 Overhead transparency defects ....................................................................................... 265 Print quality problems associated with the environment .................................................. 265 Print quality problems associated with jams .................................................................... 265 Print quality troubleshooting pages .................................................................................. 266 Print quality troubleshooting tool ...................................................................................... 266 Image defect examples .................................................................................................... 266 Horizontal lines or streaks .............................................................................. 266 Misaligned color ............................................................................................. 268 Vertical lines ................................................................................................... 269 Repetitive defects ........................................................................................... 270 Color fade in all colors .................................................................................... 271 Color fade in one color ................................................................................... 272 Fingerprints and media dents ......................................................................... 273 Loose toner .................................................................................................... 274 Smeared toner ............................................................................................... 275 White areas on page ...................................................................................... 276 Media damage ............................................................................................... 277 Specs or stray toner ....................................................................................... 278 Skewed, stretched, or off-center page ........................................................... 279 Blank page ...................................................................................................... 280 Horizontal lines ................................................................................................ 281 Page skew ....................................................................................................... 282 Vertical lines .................................................................................................... 283 Image shifted ................................................................................................... 284 Unexpected image .......................................................................................... 285 Calibrate the MFP ............................................................................................................ 285 Repetitive defect ruler ...................................................................................................... 285 Solve fax problems ........................................................................................................................... 287 Solve e-mail problems ...................................................................................................................... 288 Validate the SMTP gateway address ............................................................................... 288 Validate the LDAP gateway address ............................................................................... 288 Solve problems with output accessories .......................................................................................... 289 Solve network connectivity problems ............................................................................................... 290 Solve network printing problems ...................................................................................... 290 Verify communication over the network ........................................................................... 290 Solve common Macintosh problems ................................................................................................ 292 ENWWxi
Appendix A Supplies and accessories Order parts, accessories, and supplies ............................................................................................ 296 Order directly from HP ..................................................................................................... 296 Order through service or support providers ..................................................................... 296 Order directly through the embedded Web server ........................................................... 296 Optional output devices .................................................................................................................... 297 Output accessory bridge .................................................................................................. 297 3-bin mailbox ................................................................................................................... 297 Stapler/stacker ................................................................................................................. 298 Part numbers .................................................................................................................................... 299 Accessories ..................................................................................................................... 299 Print cartridges ................................................................................................................. 299 Maintenance kits .............................................................................................................. 299 Customer replaceable units ............................................................................................. 300 Memory ............................................................................................................................ 300 Cables and interfaces ...................................................................................................... 300 Appendix B Service and support Hewlett-Packard limited warranty statement .................................................................................... 301 Customer self repair warranty service .............................................................................................. 303 HP customer care ............................................................................................................................. 304 Limited warranty for print cartridges and image drums .................................................................... 306 Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement .................... 307 Availability of support and service .................................................................................................... 308 HP maintenance agreements ........................................................................................................... 309 On-site service agreements ............................................................................................. 309 Priority onsite service ....................................................................................................... 309 Next-day onsite service ................................................................................................... 309 Weekly (volume) on-site service ...................................................................................... 309 Appendix C MFP specifications Physical specifications ..................................................................................................................... 312 Electrical specifications .................................................................................................................... 313 Acoustic specifications ..................................................................................................................... 314 Environmental specifications ............................................................................................................ 315 Appendix D Regulatory information Compliance with FCC regulations .................................................................................................... 318 Declaration of Conformity ................................................................................................................. 319 Environmental product stewardship program ................................................................................... 320 Protecting the environment .............................................................................................. 320 Ozone production ............................................................................................................ 320 Power consumption ......................................................................................................... 320 Toner consumption .......................................................................................................... 320 Paper use ........................................................................................................................ 320 Plastics ............................................................................................................................ 320 HP LaserJet print supplies ............................................................................................... 320 Return and recycling instructions ..................................................................................... 321 United States and Puerto Rico ........................................................................ 321 xiiENWW
Multiple returns (two to eight cartridges) ........................................ 321 Single returns ................................................................................. 321 Shipping .......................................................................................... 321 Non-US returns ............................................................................................... 321 Paper ............................................................................................................................... 321 Material restrictions .......................................................................................................... 321 Disposal of waste equipment by users in private households in the European Union ............................................................................................................................... 322 Material Safety Data Sheet (MSDS) ................................................................................ 322 For more information ....................................................................................................... 323 Certificate of volatility ....................................................................................................................... 324 Types of memory ............................................................................................................. 324 Volatile memory .............................................................................................. 324 Non-volatile memory ....................................................................................... 324 Hard-disk-drive memory .................................................................................. 324 Safety statements ............................................................................................................................. 325 Laser safety ..................................................................................................................... 325 Canadian DOC regulations .............................................................................................. 325 VCCI statement (Japan) .................................................................................................. 325 Power cord statement (Japan) ......................................................................................... 325 EMI statement (Korea) ..................................................................................................... 325 EMI statement (Taiwan) ................................................................................................... 325 General telecom statement .............................................................................................. 326 Laser statement for Finland ............................................................................................. 327 Appendix E Install memory and print server cards Install memory and fonts .................................................................................................................. 330 Install DDR memory DIMMs ............................................................................................ 330 Install a flash memory card .............................................................................................. 334 Enabling memory ............................................................................................................. 338 Enable memory for Windows 98 and Me ........................................................ 338 Enable memory for Windows 2000 and XP .................................................... 339 Install an HP Jetdirect or EIO print server card ................................................................................ 340 Index ................................................................................................................................................................. 343 ENWWxiii
1 Product basics ●Product comparison ● Product features ● Product walkaround ENWW1
Product comparison HP Color LaserJet CM4730 MFP The HP Color LaserJet CM4730 MFP is the base model, and comes standard with the following items: ●100-sheet multipurpose input tray (tray 1) ●Three 500-sheet input trays ●Automatic document feeder (ADF) that holds up to 50 pages ●HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ●256 megabytes (MB) of random access memory (RAM) ●Duplexer ●Hard drive HP Color LaserJet CM4730f MFP 2 Chapter 1 Product basicsENWW
The HP Color LaserJet CM4730f MFP has the same features as the base model and includes an analog fax accessory. HP Color LaserJet CM4730fsk MFP The HP Color LaserJet CM4730fsk MFP has the same features as the base model and includes the following items: ●Analog fax accessory ●Output accessory bridge ●Stapler/stacker accessory HP Color LaserJet CM4730fm MFP ENWWProduct comparison 3
The HP Color LaserJet CM4730fm MFP has the same features as the base model and includes the following items: ●Analog fax accessory ●Output accessory bridge ●3-bin mailbox accessory 4 Chapter 1 Product basicsENWW