HP Color LaserJet 4700 User Manual

Configuring alerts
You can use HP Web Jetadmin or the printer’s embedded Web server to configure the system to alert
you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account or
accounts that you specify.
You can configure the following:
●The printer(s) you want to monitor
● What alerts are to be received (for example, alerts for paper jams, paper out, supplies status, and
cover open)
● The e-mail account to which the alerts should be forwarded...

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8 Problem solving
This chapter describes what to do if problems arise with your printer. The following topics are covered:
●
Basic troubleshooting checklist
●
Factors affecting printer performance
●
Troubleshooting information pages
●
Control panel message types
●
Control panel messages
●
Paper jams
●
Common causes of paper jams
●
Clearing jams
●
Media-handling problems
●
Printer response problems
●
Printer control panel problems
●
Incorrect printer output
●
Software application problems
●...

Basic troubleshooting checklist
If you are experiencing problems with the printer, this checklist can help identify the cause of the problem.
●Is the printer connected to power?
● Is the printer in the 
Ready state?
● Are all necessary cables connected?
● Are any messages displayed on the control panel?
● Was a genuine HP supply installed?
● Were recently replaced print cartridges installed correctly?
● Were recently installed supplies (image fuser kit, image transfer kit) installed correctly?
● Is the...

Factors affecting printer performance
Several factors affect the time it takes to print a job. Among these is maximum printer speed, measured
in pages per minute (ppm). Other factors that affect printing speed include the use of special media
(such as transparencies, glossy media, heavy media, and custom-size media), printer processing time,
and download time.
The time required to download a print job from the computer and to process the job depends on the
following variables:
●The complexity and size...

Troubleshooting information pages
From the printer control panel, you can print pages that can help diagnose printer problems. The
procedures for printing the following information pages are described here:
●Configuration page
NOTE
It is recommended that you print a configuration page before beginning any printer
diagnostics.
● Paper path test page
● Registration page
● Event log
Configuration page
Use the configuration page to view or restore current printer settings, to help troubleshoot printer...

Registration page
The registration  page prints a horizontal arrow and a vertical arrow that show how far from center an
image can be printed on the page. You can set registration values for a tray so that an image on the
back and front of a page is centered. Setting the registration also allows edge-to-edge printing to be set
to within approximately 2 mm (0.08 inch) of all edges of the paper. Image placement varies slightly for
each tray. Perform the registration procedure for each tray.
1. Press  Menu...

The message Printing... EVENT LOG  appears on the display until the printer finishes printing the event
log. The printer returns to the  Ready state after printing the event log.
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Control panel message types
Control panel messages are divided into three types, depending on their severity.
●Status messages
● Warning messages
● Error messages
Within the error message category, some messages are ranked as  Critical error messages. This section
explains the differences between the control panel message types.
Status messages
Status messages reflect the current state of the printer. They inform you of normal printer operation and
require no interaction to clear them. They change as...

Control panel messages
Message listing
Control panel messageDescriptionRecommended action
10.90.XY REPLACE
COLOR CARTRIDGE
alternates with
For help press A color cartridge is out of toner and needs to
be replaced.Replace the color cartridge.
10.92.YY CARTRIDGES
NOT ENGAGEDThe print cartridge is not seated properly in
the printer.Remove and reinstall the print cartridge.
10.XX.YY SUPPLY
MEMORY ERROR
alternates with
For help press 
The supplies gauge will display the
consumption levels of print...