HP Color LaserJet 3800n User Manual

							You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is s
elected.
Cause
Solution
This problem is caused by either a software or a hardware
component. Software troubleshooting
●
Check that your Macintosh supports USB and has the
appropriate USB software from Apple.
● Verify that your Macintosh operating system is Mac OS X V10.1
or later.
Hardware troubleshooting
● Check that the printer is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the a
ppropriate high-speed USB cable.
● Ensure that you do not have to
o many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable dire ctly to the USB port on the host
computer.
● Check to see if more than two nonpowered USB hubs are
connected in a row on the chain.
 Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE The iMac keyboard is a nonpowered USB hub.
ENWW Macintosh problems 167
 
						

							Software program problems
Cannot change system selections
Cause
Solution
The printer control panel locks out system software changes.Contact the network administrator.
The software program does not support system changes.See the software program documentation.
The correct printer driver is not loaded.Load the correct printer driver.
The correct program driver is not loaded.Load the correct program driver.
Cannot select a font from the software
Cause
Solution
The font is not available to the software program.See the software program documentation.
Cannot select colors
Cause
Solution
The software program does not support color.See the software documentation.
Color mode is not selected in the software program or printer
driver.Select  Color mode instead of  Grayscale or Monochrome
mode.
The correct printer driver is not loaded. Load the correct printer driver.
Printer driver does not recognize tray 3 or the 2-sided printing accessory
Cause
Solution
The printer driver has not been configured to recognize tray 3
or the 2-sided printing accessory.See the printer driver online Help for instructions to configure
the driver to recognize printer accessories.
The accessory might not be installed. Verify that the accessory is installed correctly.
168 Chapter 8   Problem solving ENWW
 
						

							Print-quality troubleshooting
If you are experiencing problems with print quality, the following sections might help you identify the
cause of the problem.
Print-quality problems associated with media
Some print-quality problems arise from the use of inappropriate media.
● Use media that meets HP paper specifications. See 
Supported media sizes
.
● The surface of the media is too smooth. Use pa
per that meets HP paper specifications. See
Supported media sizes.
● The moisture content is uneven, too high, or too lo
w. Use media from a different source or from an
unopened ream.
● Some areas of the media reject toner. Use media from a different source or from an unopened
ream.
● The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this
solves your problem, ask the supplier of your letterhead to use paper that meets the specifications
for this printer. See 
Supported media sizes
.
● The paper is excessively rough. Use a smoother, xerographic paper.
● The driver setting is incorrect. To 
change the media type setting, see 
Type and Size.
● The media that you are using is too heavy for the media type setting that you selected, and the
toner is not fusing to the media.
Overhead transparency defects
Overhead transparencies can display the same image
-quality problems as other types of media and
also defects that are specific to  printing on transparencies. Also, be cause transparencies are pliable in
the print path, the paper-handling  components can mark their surface.
NOTEThe HP Color LaserJet 3000 series prin ters do not support printing in color on
transparencies.
NOTE Allow transparencies to cool for at least 30 seconds before handling them.
●In the printer driver 
Paper tab, select  Transparency  as the paper type. Also , make sure that the
tray is correctly confi gured for transparencies.
● Make sure that the transparencies meet t
he specifications for this printer. See 
Supported media
sizes.
● The transparencies are not design
ed for correct toner adhesion. Use only transparencies that are
designed for HP Color LaserJet printers.
● Handle transparencies by the edges. Oil from fingers can cause spots and smudges.
● Small, random, dark areas on the trailing edge of
 solid-fill pages might result when transparencies
stick together in the output bin. Try printing the job in smaller batches.
ENWW Print-quality troubleshooting 169
 
						

							●If printed colors look wrong when printed, select different colors in the software program or printer
driver.
● If you are using a reflective ov
erhead projector with the printe d transparencies, use a standard
overhead projector instead.
Print-quality problems associat ed with the environment
If the printer is operating in excessively humid or dr y conditions, verify that the printing environment is
within specifications. See the printer getting star ted guide for operating-environment specifications.
Print quality problems associated with jams
Make sure that all sheets are cleared from the paper path. See Jam recovery.
● If the printer recently ja
mmed, print two to three pag es to clean the printer.
● If the sheets do not pass through the fuser, whic
h causes image defects on subsequent documents,
print two to three pages to clean the printe r. However, if the problem persists, see 
Print-quality-
troubleshooting pages.
Print-quality problems associated with toner buildup inside the
printer
Over time, toner and other particles can collect inside the printer. This buildup can cause the following
print-quality problems:
NOTETo help reduce toner buildup, always configure  the media type in the tray to match the
media type that you are using. Pr inting on media that is a different type than the configuration
setting can cause excess toner buildup.
● Marks at even intervals on the printed side of the page
● Toner that smears easily
● Toner specs on the page
● Vertical streaks or bands on the page
To correct these types of problems, clean the printer. See 
Cleaning the printer .
Print-quality-troubleshooting pages
Use the built-in print-quality-troubl eshooting pages to help diagnose and solve print-quality problems.
1. Press  Menu.
2. Press 
 to highlight  DIAGNOSTICS , and then press .
3. Press 
 to highlight  PQ TROUBLESHOOTING , and then press  to print the pages.
170 Chapter 8   Problem solving ENWW
 
						

							The printer returns to the Ready state after printing the print-quality-troubleshooting pages. If you see
print-quality defects on the print-quality-tro ubleshooting pages, calibrate the printer. See 
Calibrating the
printer. If defects continue to appear, go to th e appropriate Web site for your printer:
●
www.hp.com/go/printquality/clj3000
●
www.hp.com/go/printquality/clj3800
Calibrating the printer
Calibration is a printer function that optimizes print  quality. If you experience any print-quality problems,
calibrate the printer.
1. Press  Menu.
2. Press 
 to highlight  CONFIGURE DEVICE, and then press .
3. Press 
 to highlight  PRINT QUALITY , and then press .
4. Press 
 to highlight  FULL CALIBRATE NOW , and then press .
ENWW Print-quality troubleshooting 171
 
						

							172 Chapter 8   Problem solvingENWW
 
						

							A Supplies and accessories
●To order supplies in the U.S., go to www.hp.com/sbso/product/supplies
.
● To order supplies worldwide, go to 
www.hp.com/ghp/buyonline.html
.
● To order supplies in Canada, go to 
www.hp.ca/catalog/supplies
.
● To order supplies in Europe, go to 
www.hp.com/go/supplies
.
● To order supplies in Asia-Pacific, go to 
www.hp.com/paper/
.
● To order accessories, go to 
www.hp.com/go/accessories
.
ENWW 173
 
						

							Parts and supplies
Spare parts and supplies for this printer will be available for at least five years after production has
stopped.
The table below lists available supplies and accessories for the HP Color LaserJet 3000, 3600, and
3800 Series printers.
Table A-1   Supplies, accessories, and part numbers
PartPart numberType/size
Memory upgrades (DIMMs)Q7721ASynchronous 128 MB DDR SDRAM DIMM
Q7722ASynchronous 256 MB DDR SDRAM DIMM
Q7723ASynchronous 512 MB DDR SDRAM DIMM
AccessoriesQ5958AOptional 500-sheet paper feeder (tray 3)
Internal (EIO) connectivity for the
HP Color LaserJet 3000 and 3800 Series
printersJ6073A/GHP Jetdirect high-performance hard disk (20 GB)
J7934AHP Jetdirect 620n print server (10/100base-TX Ethernet)
J7960AHP Jetdirect 625n print server (10/100/1000T Ethernet)
External (EX) connectivityJ3258CHP Jetdirect 170x print server (Ethernet)
J6035DHP Jetdirect 175x print server (fast Ethernet, 10/100base-
TX, USB 1.1)
J6072AHP bt1300 Bluetooth1 wireless printer adapter (USB 1.1 or
parallel port interfaces)
J7942AHP Jetdirect en3700 print server (fast Ethernet, full feature
set, 10/100base-TX, USB 2.0)
J7951AHP Jetdirect ew2400 wired/wireless print server (fast
Ethernet, value feature set, USB 2.0)
Printer supplies for the HP Color
LaserJet 3000 Series printerQ7560ABlack print cartridge
Q7561ACyan print cartridge
Q7562AYellow print cartridge
Q7563AMagenta print cartridge
Printer supplies for the HP Color
LaserJet 3600 Series printerQ6470ABlack print cartridge
Q6471ACyan print cartridge
Q6472AYellow print cartridge
Q6473AMagenta print cartridge
Printer supplies for the HP Color
LaserJet 3800 Series printerQ6470ABlack print cartridge
Q7581ACyan print cartridge
Q7582AYellow print cartridge
Q7583AMagenta print cartridge
Cables C6518AUSB 2.0 printer cable (2-meter [6.5-foot] standard)
174 Appendix A   Supplies and accessories ENWW
 
						

							PartPart numberType/size
MediaC2934A50 sheets
HP Color LaserJet Transparencies (letter)
C2936A50 sheets
HP Color LaserJet Transparencies (A4)
Q2419AHP LaserJet High Gloss paper (letter)
C4179A200 sheets
HP LaserJet Soft Gloss paper (letter)
C4179B200 sheets
HP LaserJet Soft Gloss paper (A4)
Q1298AHP LaserJet Tough paper (letter)
Q1298BHP LaserJet Tough paper (A4)
HPU1132HP Premium Choice LaserJet paper (letter)
CHP410HP Premium Choice LaserJet paper (A4)
HPJ1124HP LaserJet paper (letter)
CHP310HP LaserJet paper (A4)
Reference materials5851-1468HP LaserJet Printer Family Print Media Specification Guide
5021-0337PCL/PJL Technical Reference Package
For downloadable versions, go to 
www.hp.com/support/clj3000, www.hp.com/support/clj3600  or www.hp.com/
support/clj3800. When connected, select  Manuals.
   
1Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.
Table A-1   Supplies, accessories, and part numbers (continued)
ENWW Parts and supplies 175
 
						

							Ordering by using the embedded Web server
NOTEThis feature is available for  the HP Color LaserJet 3000 and 3800 Series printers only.
Use the following steps to order printing supplies directly through the embedded Web server (see Using
the embedded Web server).
1. In the Web browser on the computer, type the IP ad dress for the printer. The printer status window
appears. Or, go to the URL provided in the alert e-mail.
2. If asked to provide a password, type the password.
3. On the left side of the  Device Configuration  window, click Order Supplies.  This provides the URL
where you can purchase supplies and view supplies information, including part numbers and printer
information.
4. Select the part numbers you want to or der and follow the onscreen instructions.
176 Appendix A   Supplies and accessories ENWW