HP Color LaserJet 3800n User Manual

							7 Maintenance
This chapter describes ways to maintain your printer. The following topics are covered:
●
Managing supplies
●
Replacing supplies and parts
●
Cleaning the printer
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							Managing supplies
Using, storing, and monitoring print cartridges can help ensure quality printer output.
Supplies life
The life of the print cartridge depends on usage patterns and the amount  of toner that print jobs require.
For example, when printing text at 5 percent coverage , an HP print cartridge lasts an average of 4,000
or 6,000 pages, depending on the printer model. (A typical business letter is about 5 percent coverage.)
Cartridge life expectancy is reduced by frequently prin ting many 1- or 2-page jobs, heavy coverage, and
automatic duplexing. At any time, you can verify the  life expectancy by checking the print cartridge life.
See 
Checking the print-cartridge life  for more information.
Approximate print-cartridge replacement intervals
The following table lists the estimated replacement  intervals for print cartridges and the control-panel
messages that indicate when to replace each item.
PrinterPage countApproximate time period1
HP Color LaserJet 3000 Series printer6,500 pages2 (black)6 months
3,500 pages (color)
HP Color LaserJet 3600 Series printer6,000 pages (black)4 months
4,000 pages (color)
HP Color LaserJet 3800 Series printer6,000 pages (black)6 months
6,000 pages (color)
1Approximate life is based on 1,500 pages per month.2Approximate average A4-/letter-size page count based  on approximately 5% coverage of individual colors.
To order supplies online, go to one of the following Web sites:
●
www.hp.com/support/clj3000
●
www.hp.com/support/clj3600
●
www.hp.com/support/clj3800
Checking the print-cartridge life
You can check the print-cartridge life using the prin ter control panel, the embedded Web server, printer
software, HP Easy Printer Care Software, or HP  Web Jetadmin software. Check the supplies gauge on
the printer control panel for approximate supply levels.
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							12
3
Figure 7-1  Printer display
1Message/Prompt area
2Supplies gauge
3Print cartridge colors from left to right: black, yellow, cyan, and magenta
For more precise levels, follow the instructions in  the table below to print a supplies status page.
DeviceProcedure
Printer control panel1.Press  Menu.
2. Press 
 to highlight  INFORMATION , and then press .
3. Press 
 to highlight PRINT SUPPLIES STATUS PAGE , and then press  to
print the supplies status page.
HP Easy Printer Care SoftwareIn the  Overview  tab, in the  Supplies Status section, click  Supplies Details to open
the supplies status page.
Embedded Web server (HP Color
LaserJet 3000 and 3800 Series
printers only)1. In your browser, enter the IP address for the printer home page and press
Enter  to open the printer status page. See 
Using the embedded Web server .
2. On the left side of the screen, click  Supplies Status to open the supplies status
page.
NOTE The IP address is found on the printer Jetdirect page, which is printed
with the configuration page. See Using printer information pages .
HP Web Jetadmin In HP Web Jetadmin, select the printer device. The device status page shows print
cartridge information.
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a
few minutes, and do not touch the surface of the roller.
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							HP print cartridges
When you use a genuine new HP print cartridge, you can obtain the following supplies information:
●Percentage of supplies remaining
● Estimated number of pages remaining
● Number of pages printed
Non-HP print cartridges
Hewlett-Packard Company cannot recommend use 
of non-HP print cartridges, either new or
remanufactured. Because they are not genuine HP products, HP cannot influence their design or control
their quality. Service or repair  that is required as a result of using a non-HP print cartridge  will not be
covered under the printer warranty.
If you use a non-HP print cartridge, HP cann ot ensure the accuracy of certain features.
If the non-HP print cartridge was sold to you as a genuine HP product, see 
HP fraud hotline and Web
site .
Print-cartridge authentication
The printer automatically authenticates the print cart ridges when the cartridges are inserted into the
printer. During authent ication, the printer will let you know wh ether a cartridge is a genuine HP print
cartridge.
If the printer control panel message states that this is not a genuine HP print cartridge and you believe
you purchased an HP print cartridge, see 
HP fraud hotline and Web site.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183,  toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the printer message says the cartridge is non-
HP. HP will help determine if the product is genuine and take  steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
● You are experiencing a high number 
of problems with the print cartridge.
● The cartridge does not look like it usually does (f
or example, the orange pull tab is missing, or the
packaging differs from HP packaging).
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							Replacing supplies and parts
Carefully follow the guidelines in this section when replacing printer supplies.
Supply replacement guidelines
To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the
printer.
● Sufficient space is required above and in the front of the printer for removing supplies.
● The printer should be located 
on a flat, sturdy surface.
For instructions on installing supplies,  see the installation guides provided with each supply item or see
more information at the following Web sites: .
● HP Color LaserJet 3000 Series printer
: 
www.hp.com/support/clj3000
● HP Color LaserJet 3600 Series printer
: 
www.hp.com/support/clj3600
● HP Color LaserJet 3800 Series printer
: 
www.hp.com/support/clj3800
CAUTIONHewlett-Packard recomme nds the use of HP products in  this printer. Use of non-
HP products may cause problems  requiring service that is not covered by the HP warranty or
service agreements.
Changing print cartridges
When a print cartridge approaches the end of us eful life, the control panel displays a message
recommending that you order a replacement. The prin ter can continue to print using the current print
cartridge until the control panel displays a message instructing you to replace the cartridge.
The printer uses four colors and has a different print  cartridge for each color: black (K), cyan (C), magenta
(M), and yellow (Y).
Replace a print cartridge when the printer control panel displays a  REPLACE 
CARTRIDGE  message.
NOTEIf all of the print cartridges wear out at the same time and you are printing mostly
monochrome (black and white), you should change the print mode to  MOSTLY BLACK
PAGES . See 
System Setup sub-menu  for more information.
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							To change the print cartridge
1.Open the front door.
CAUTION Do not place anything on the transfer un it and do not touch the transfer unit,
which is located on the inside of the front door.
2. Remove the used print cartridge from the printer.
3.Remove the new print cartridge from the bag. Place  the used print cartridge in the bag for recycling.
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							4.Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge
from side to side.
CAUTION Do not touch the shutter or the surface of the roller.
5.Remove the orange shipping locks  and the shipping tape attached to the left shipping lock from
the new print cartridge. Discard the shipping tape  and shipping locks according to local regulations.
6.Align the print cartridge with the tracks inside th e printer, and using the handles, insert the print
cartridge until it is firmly seated.
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							7.Firmly close the front door.
After a short time, the control panel should display  Ready.
8. Installation is complete. Place the used print cartri dge in the box in which the new cartridge arrived.
See the enclosed recycling guide for recycling instructions.
9. If you are using a non-HP print cartridge, check  the printer control panel for further instructions.
For additional help, see the Web sites listed in 
Supply replacement guidelines .
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							Cleaning the printer
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over
time, this buildup can cause print-quality problems, su ch as toner specks or smearing. This printer has
a cleaning mode that can correct and prevent these types of problems.
To clean the printer using  the printer control panel
1.Press  Menu.
2. Press 
 to highlight  CONFIGURE DEVICE, and then press .
3. Press 
 to highlight  PRINT QUALITY , and then press .
NOTEIf your printer has an automatic duplexer (HP Color LaserJet 3000dn, 3000dtn,
3600dn, 3800dn, and 3800dtn printers), go to step 7.
4. Press  to highlight  CREATE CLEANING PAGE , and then press .
5. Remove all paper from tray 1.
6. Remove the cleaning page and load it face-down in tray 1.
NOTE If you are not still in the menus, navigate to  PRINT QUALITY using the above
instructions.
7. At the printer control panel, press  to highlight  PROCESS CLEANING PAGE , and then
press 
.
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