HP Color LaserJet 3800n User Manual

							3.Rotate the transfer unit up and  away from the front door.
4.Remove any jammed sheets from under the transfer unit.
5.Locate the green registration-plate tabs that are below the bottom print cartridge.
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							6.Press the tabs, and then lift the registration plate.  Remove any jammed media, and then return the
registration plate to its closed position.
NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.
7. Close the front door and then turn on the printer.
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							Paper-handling problems
Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Specification Guide . For ordering information, see 
Supplies and accessories .
For paper specifications  for this printer, see 
Supported media sizes.
Printer feeds multiple sheets
Cause
Solution
The tray is overfilled.Remove excess media from the tray.
The paper exceeds the maximum stack-height indicator mark
in the tray (trays 2 or 3).Open the tray and verify that the media stack is below the
maximum stack-height mark.
The paper is sticking together.Remove the media, flex it, rotate it 180 degrees, or flip it over,
and then reload it into the tray.
NOTEDo not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
The media does not meet the specifications for this printer.Use only media that meets HP paper specifications for this
printer. See 
Supported media sizes .
Paper is being used in a high-humidity environment. Use another type of paper.
Printer feeds incorrect page size
Cause
Solution
The correct size paper is not loaded in the tray.Load the correct size paper in the tray.
The correct size of mediais not selected in the software
program or printer driver.Confirm that the settings in the program and printer driver are
appropriate, because the program settings override the printer-
driver and control-panel settings, and the printer-driver settings
override the control-panel settings.
The correct size or media for tray 1 is not selected on the printer
control panel.At the control panel, select the correct size for tray 1.
The media size is not configured correctly for the tray. Print  a configuration page or use the control panel to determine
the size for which the tray is configured.
Printer pulls from an incorrect tray
Cause
Solution
You are using a driver for a different printer.Use a driver for this printer.
The specified tray is empty.Load media in the specified tray.
The tray behavior for the requested tray is set to  FIRST in
the SYSTEM SETUP  submenu of the CONFIGURE DEVICE
menu. Change the setting to EXCLUSIVELY
.
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							Printer pulls from an incorrect tray
Cause
Solution
The media size is not configured correctly for the tray.Print a configuration page or use the control panel to determine
the size for which the tray is configured.
The USE REQUESTED TRAY  setting on the printer control
panel is set to  EXCLUSIVELY , and the requested tray is
empty. The printer will not use another tray. Load media in the requested tray.
or
Change the setting from 
EXCLUSIVELY to FIRST  on the
CONFIGURE DEVICE  menu. The printer can use the media
in other trays if none is loaded in the specified tray.
Media does not feed automatically
Cause
Solution
Manual feed is selected in the software program.Load tray 1, or, if the tray is loaded, press .
The correct size of media is not loaded.Load the correct size.
The tray is empty.Load media into the tray.
Media from a previous jam has not been completely removed.Open the printer and remove any media that is in the paper
path. Closely inspect the fuser area for jams. See 
Jams .
The media size is not configured correctly for the tray.Print a configuration page or use the control panel to determine
the size for which the tray is configured.
The guides in the tray are not against the media stack.Verify that the guides are touching the stack.
The manual-feed prompt is set to  ALWAYS. The printer
always prompts for manual feed,  even if the tray is loaded.Open the tray, reload the media, and then close the tray.
Or, change the manual-feed prompt setting to  UNLESS
LOADED so that the printer prompts for manual feed only
when the tray is empty.
The  USE REQUESTED TRAY  setting on the printer control
panel is set to  EXCLUSIVELY , and the requested tray is
empty. The printer will not use another tray. Load the requested tray.
or
Change the setting from 
EXCLUSIVELY to FIRST  on the
CONFIGURE DEVICE  menu. The printer can use other trays
if no media is loaded in the specified tray.
Media does not feed from trays 2 and 3
Cause
Solution
Manual feed or tray 1 is selected in the software program.Load tray 1, or, if the tray is loaded, press .
The correct size of media is not loaded.Load the correct size.
The tray is empty.Load the tray.
The correct media type for the tray is not selected on the printer
control panel.At the printer control panel, select the correct type for the tray.
Media from a previous jam has not been completely removed. O pen the printer and remove any media that is in the paper
path. Closely inspect the fuser area for jams. See 
Jams .
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							Media does not feed from trays 2 and 3
Cause
Solution
Tray 3 (500-sheet paper feeder) does not appear as a tray
option.Tray 3 appears as an option only if it is installed. Verify that
tray 3 is correctly installed and that the printer driver has been
configured to recognize tray 3. See 
Gaining access to printer
driver settings.
Tray 3 is incorrectly installed.Print a configuration page to confirm that tray 3 is installed. If
not, verify that the optional 500-sheet feeder assembly is
correctly attached to the printer.
The media size is not configured correctly for the tray.Print a configuration page or use the control panel to determine
the size for which the tray is configured.
The guides in the tray are not against the media stack.Verify that the guides are touching the stack.
The USE REQUESTED TRAY  setting on the printer control
panel is set to EXCLUSIVELY , and the requested tray is
empty. The printer will not use another tray. Change the setting from 
EXCLUSIVELY, or load the requested
tray.
Transparencies or glossy paper will not feed
Cause
Solution
Transparencies that do not meet  HP specifications might have
been loaded.Use transparencies designed for HP Color LaserJet printers.
The correct media type is not specified in the software or printer
driver.Verify that the correct type is selected in the software or printer
driver.
The tray is overfilled.Remove excess media from the tray. Make sure the stack is
below the maximum stack height mark in tray 2 or 3. Do not
exceed the maximum stack height for tray 1.
Media in another tray is the sa me size as the transparencies,
and the printer is defaulting to the other tray.Make sure that the tray that contains the transparencies or
glossy paper is selected in the software program or printer
driver. Use the printer control panel to configure the tray to the
type that is loaded. See 
Configuring trays .
The tray that contains the tr ansparencies or glossy paper is not
configured correctly for type. Make sure that the tray that contains the transparencies or
glossy paper is selected in the software program or printer
driver. Use the printer control panel to configure the tray to the
type that is loaded. See 
Configuring trays
.
Envelopes jam or will not feed into the printer
Cause
Solution
Envelopes are loaded in an unsupported tray. Only tray 1 can
feed envelopes.Load envelopes into tray 1.
Envelopes are curled or damaged.Try using different envelopes.  Store envelopes in a controlled
environment. See 
Envelopes  for more information.
Envelopes are sealing because the moisture content is too
high.Try using different envelopes.  Store envelopes in a controlled
environment.
The envelope orientation is incorrect. Verify that the envelope is loaded correctly. See Configuring
trays.
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							Envelopes jam or will not feed into the printer
Cause
Solution
This printer does not support the envelopes.See Supported media sizes or the HP LaserJet Printer Family
Print Media Specification Guide .
Tray 1 is configured for a size other than  envelopes.Configure tray 1 size for envelopes.
Output is curled or wrinkled
Cause
Solution
The media does not meet the spec ifications for this printer.Use only media that meets the HP paper specifications for this
printer. See 
Supported media sizes.
The media is damaged or in poor condition.Remove the media from the tray and load media that is in good
condition.
The printer is operating in an  excessively humid environment.Verify that the printing environment is within humidity
specifications.
You are printing large, solid-filled areas.Large, solid-filled areas can caus e excessive curl. Try using a
different pattern.
The media was not stored correctly and may have absorbed
moisture.Remove the media and replace it with media from a fresh,
unopened package.
The media has poorly cut edges.Remove the media, flex it, rotate it 180 degrees, or turn it over,
and then reload it into the tray. Do not fan paper. If the problem
persists, replace the paper.
The specific media type was not configured for the tray or
selected in the software.Configure the software for the media (see the software
documentation). Configure the tray for the media. See
Configuring trays .
The media was used previously. Do not reuse media.
Printer will not perform duplexing (2-sided printing) or duplexes incorrectly
Cause
Solution
You are trying to perform 2-sided printing on unsupported
paper.Verify that the paper is supported for 2-sided printing. See
Supported media sizes. If the paper is not supported, seeManual 2-sided printing .
The printer driver is not set up for 2-sided printing.Configure the printer driver for 2-sided printing. See Gaining
access to printer driver settings .
The first page is printing on the back of preprinted forms or
letterhead.For tray 1, load the letterhead paper first-side-down, bottom
first. For tray 2 or tray 3, load the letterhead paper first-side-
up, top edge toward the back of the tray. See 
Using 2-sided
(duplex) printing  for more information.
The printer model does not support automatic 2-sided printing.The HP Color LaserJet 3000, 3000n, 3600, 3600n, 3800, and
3800n printers do not support automatic 2-sided printing.
See 
Manual 2-sided printing .
The printer configuration is not set for duplex ing.Run the automatic configuration feature:
1. On the Windows taskbar, click  Start, click Settings , and
then click  Printers.
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							Printer will not perform duplexing (2-sided printing) or duplexes incorrectly
Cause
Solution
● For Windows 2000 and Windows XP, click 
Start,
and then click  Printers.
2. Select the printer.
3. In the  File menu, click  Properties.
4. Click the  Device Settings  tab or the Configure tab.
5. Under  Installable Options , click Automatic
Configuration.
6. Click  Update Now .
Printing is only on one side even when 2-sided (duplex) is selected
Cause
Solution
Manual 2-sided printing is not enabled.Configure the printer driver to enable manual 2-sided printing.
See Gaining access to printer driver settings .
The paper size that is selected does not support 2-sided
(duplex) printing. Load and select a size and type of paper that supports
automatic 2-sided printing.
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Paper-handling problems 153
 
						

							Troubleshooting-information pages
From the printer control panel, you can print information pages that can help you diagnose printer
problems.
PageDescription
Paper-path-test pageThe paper-path-test page is useful for testing the printer paper handling features. You can define the
paper path that you want to test by sele cting the source and other available options.
1. Press  Menu.
2. Press 
 to highlight  DIAGNOSTICS , and then press .
3. Press 
 to highlight  PAPER PATH TEST , and then press .
The message  Performing... PAPER PATH TEST  appears on the control-panel display until the
printer finishes the paper-path test. The printer returns to the Ready  state after printing the paper-
path-test page.
Registration pageThe registration page prints a horizontal arrow and a ve rtical arrow that show how far from center an
image can be printed on the page. Set registration val ues for a tray to center images on the back and
front of a page. Setting the registration also allows edge-to-edge printing to be set to within
approximately 2 mm (0.08 inch) of all edges of  the paper. Image placement varies slightly for each
tray. Perform the registration procedure for each tray.
1. Press  Menu.
2. Press 
 to highlight  CONFIGURE DEVICE , and then press .
3. Press 
 to highlight  PRINT QUALITY , and then press .
4. Press 
 to highlight  SET REGISTRATION , and then press .
5. Press 
 to highlight  SOURCE, and then press .
6. Press 
 or  to highlight a tray, and then press .
7. Press 
 to highlight  PRINT TEST PAGE , and then press .
8. Follow the instructions on the printed page.
Event logThe event log lists the printe r events, including jams, servic e errors, and other conditions.
1. Press  Menu.
2. Press 
 to highlight  DIAGNOSTICS , and then press .
3. Press 
 to highlight  PRINT EVENT LOG , and then press .
The message  Printing... EVENT LOG  appears on the control-panel display until the printer finishes
printing the event log. The printer returns to the  Ready state after printing the event log.
Diagnostics pageThis page provides information about printer calibration, color density, and other parameters.
1.Press  Menu.
2. Press 
 to highlight  DIAGNOSTICS , and then press .
3. Press 
 to highlight  PRINT DIAGNOSTICS PAGE , and then press .
Print-quality
troubleshooting pageSee Print-quality-troubleshooting pages.
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							Printer response problems
The control-panel display is blank
Cause
Solution
The printer power button is in the off position.Verify that the printer is on. Fans may run while the printer is
in standby mode (off).
The printer memory DIMMs (available on the HP Color
LaserJet 3000 and 3800 Series printers only) are defective or
installed incorrectly.Verify that the printer memory DIMMs are correctly installed
and are not defective.
The power cord is not firmly plugged into both the printer and
the power receptacle.Turn off the printer and then disconnect and reconnect the
power cord. Turn the printer on.
The line voltage is incorrect.Connect the printer to a correct voltage source, as specified on
the power rating label on the back of the printer.
The power cord is damaged or worn.Replace the power cord.
The power source receptacle is not working correctly.Connect the printer to a different power receptacle.
The formatter might not be installed correctly. Remove the formatter assembly. To reinstall it, align the
formatter board in the tracks at the top and bottom of the slot,
and then slide the board back into the printer. Push the
formatter until you hear the formatter latches click into place.
The control-panel display is difficult to read
Cause
Solution
The contrast is too high or too low for the office environmen t. Adjust the contrast on the control-panel display. See Display
Brightness feature.
The printer is on, but nothing prints
Cause
Solution
The printer Ready indicator light is not lit.Press Stop to return the printer to the  Ready state.
The top cover is not closed.Close the top cover firmly.
The Data  indicator light is flashing.The printer is probably continuing to receive data. Wait for
the Data  indicator to stop flashing.
REPLACE  CARTRIDGE  appears on the control-
panel display.Replace the specified print cartridge.
A printer message other than  Ready appears on the printer
control panel.See Control-panel messages .
The parallel port might have an MS-DOS timeout error.Add a MODE command to the AUTOEXEC.BAT file. See the
MS-DOS manual for additional information.
The PS (PostScript emulation) personality is not selected.Select PS or AUTO  for the printer language. See Changing
printer control-panel configuration settings .
The correct driver is not selected in the software program or
printer driver (HP Color LaserJet 3000 and 3800 Series
printers only). Select the PS driver in the software program or printer driver.
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Printer response problems 155
 
						

							The printer is on, but nothing prints
Cause
Solution
The printer is not configured correctly.See Changing printer control-panel configuration settings.
The computer port is not configured or is not working correctly.Connect another peripheral to this port to verify that the port is
working.
The printer has not been correctly named for the network or for
a Macintosh. For Macintosh, use the appropriate utility to name the printer
on the network. From the Chooser, select the AppleTalk zone
and the printer.
The printer is on but is not receiving data
Cause
Solution
The printer 
Ready indicator light is not lit.Press Stop to return the printer to the  Ready state.
The front door is not closed.Close the front door firmly.
A printer message other than  Ready appears on the printer
control panel.See Control-panel messages .
The interface cable is not co rrect for this configuration.Select the correct interface cable for your configuration. See
USB configuration.
The interface cable is not securely connected to both the
printer and the computer.Disconnect and reconnect the interface cable.
The printer is not configured correctly.See Changing printer control-panel configuration settings .
The interface configurations shown on the printer configuration
page do not match those on the host computer.Configure the printer to match the computer configuration.
The computer is not working correctly.Try using a program that you know works correctly to check
the computer. Or, if the printer is connected through the parallel
port, open MS-DOS and type Dir>Prn at the MS-DOS
command prompt.
The computer port that the printer is connected to is not
configured or is not working correctly.Connect another peripheral to this port to verify that the port is
working.
The printer has not been correctly named for the network or
Macintosh. For Macintosh, use the appropriate utility to name the printer
on the network. From the Chooser, select the AppleTalk zone
and the printer.
Cannot select the printer from the computer
Cause
Solution
If you are using a switch box, the printer might not be selected
for the computer.Select the correct printer through the switch box.
The printer 
Ready indicator light is not lit.Press Stop to return the printer to the  Ready state.
A printer message other than  Ready appears on the printer
control panel.See Control-panel messages .
The correct printer driver is not installed in the computer.Install the correct printer driver.
The correct printer and port are not selected on the computer. Select the correct printer and port.
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