HP Color LaserJet 3800n User Manual

3.Rotate the transfer unit up and  away from the front door.
4.Remove any jammed sheets from under the transfer unit.
5.Locate the green registration-plate tabs that are below the bottom print cartridge.
ENWW Clearing jams 147
 

6.Press the tabs, and then lift the registration plate.  Remove any jammed media, and then return the
registration plate to its closed position.
NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.
7. Close the front door and then turn on the printer.
148 Chapter 8   Problem solving ENWW
 

Paper-handling problems
Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Specification Guide . For ordering information, see 
Supplies and accessories .
For paper specifications  for this printer, see 
Supported media sizes.
Printer feeds multiple sheets
Cause
Solution
The tray is overfilled.Remove excess media from the tray.
The paper exceeds the maximum stack-height indicator mark
in the tray (trays 2 or 3).Open the tray and verify that the media stack...

Printer pulls from an incorrect tray
Cause
Solution
The media size is not configured correctly for the tray.Print a configuration page or use the control panel to determine
the size for which the tray is configured.
The USE REQUESTED TRAY  setting on the printer control
panel is set to  EXCLUSIVELY , and the requested tray is
empty. The printer will not use another tray. Load media in the requested tray.
or
Change the setting from 
EXCLUSIVELY to FIRST  on the
CONFIGURE DEVICE  menu. The printer can use...

Media does not feed from trays 2 and 3
Cause
Solution
Tray 3 (500-sheet paper feeder) does not appear as a tray
option.Tray 3 appears as an option only if it is installed. Verify that
tray 3 is correctly installed and that the printer driver has been
configured to recognize tray 3. See 
Gaining access to printer
driver settings.
Tray 3 is incorrectly installed.Print a configuration page to confirm that tray 3 is installed. If
not, verify that the optional 500-sheet feeder assembly is
correctly attached...

Envelopes jam or will not feed into the printer
Cause
Solution
This printer does not support the envelopes.See Supported media sizes or the HP LaserJet Printer Family
Print Media Specification Guide .
Tray 1 is configured for a size other than  envelopes.Configure tray 1 size for envelopes.
Output is curled or wrinkled
Cause
Solution
The media does not meet the spec ifications for this printer.Use only media that meets the HP paper specifications for this
printer. See 
Supported media sizes.
The media is...

Printer will not perform duplexing (2-sided printing) or duplexes incorrectly
Cause
Solution
● For Windows 2000 and Windows XP, click 
Start,
and then click  Printers.
2. Select the printer.
3. In the  File menu, click  Properties.
4. Click the  Device Settings  tab or the Configure tab.
5. Under  Installable Options , click Automatic
Configuration.
6. Click  Update Now .
Printing is only on one side even when 2-sided (duplex) is selected
Cause
Solution
Manual 2-sided printing is not enabled.Configure...

Troubleshooting-information pages
From the printer control panel, you can print information pages that can help you diagnose printer
problems.
PageDescription
Paper-path-test pageThe paper-path-test page is useful for testing the printer paper handling features. You can define the
paper path that you want to test by sele cting the source and other available options.
1. Press  Menu.
2. Press 
 to highlight  DIAGNOSTICS , and then press .
3. Press 
 to highlight  PAPER PATH TEST , and then press .
The...

Printer response problems
The control-panel display is blank
Cause
Solution
The printer power button is in the off position.Verify that the printer is on. Fans may run while the printer is
in standby mode (off).
The printer memory DIMMs (available on the HP Color
LaserJet 3000 and 3800 Series printers only) are defective or
installed incorrectly.Verify that the printer memory DIMMs are correctly installed
and are not defective.
The power cord is not firmly plugged into both the printer and
the power...

The printer is on, but nothing prints
Cause
Solution
The printer is not configured correctly.See Changing printer control-panel configuration settings.
The computer port is not configured or is not working correctly.Connect another peripheral to this port to verify that the port is
working.
The printer has not been correctly named for the network or for
a Macintosh. For Macintosh, use the appropriate utility to name the printer
on the network. From the Chooser, select the AppleTalk zone
and the printer....