HP Color LaserJet 3800n User Manual
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5.Press to highlight OFF, and then press . 6. Press Menu to return to the Ready state. ENWW Jams 137
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Common causes of jams Common causes of jams1 CauseSolution The media does not meet specifications.Use only media that meet s HP specifications. See Supportedmedia sizes. A component is installed incorrectly.Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. You are using media that has al ready passed through a printer or copier.Do not use media that has been previously printed on or copied. An input tray is loaded incorrectly.Remove any excess media from the...
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Clearing jams Procedures in the following sections correspond with a jam message that might appear on the control panel. Jam in tray 1 1.Remove the media from the tray. 2.Grasp the jammed sheet by both corners and pull. 3.Place the media stack in tray 1. ENWW Clearing jams 139
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4.Confirm that the media guides are against the stack without bending it and that the stack does not extend above the fill tabs. 5. Press to resume printing. Jam in tray 2 or tray 3 1. If the optional tray 3 is installe d, pull it out and place it on a fl at surface. If the jammed sheet is visible, remove it. 2. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media. 3. Pull out tray 2 and place it on a flat surface. 140 Chapter 8 Problem solving...
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4.If the jammed sheet is visible, remove it. 5.If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media. 6. Replace tray 2 and optional tray 3. NOTE Use tray 1 when printing on heavier paper. See Printing on special media for more information. 7. Press to resume printing. NOTE When printing from tray 2, printing resumes automatically. ENWW Clearing jams 141
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Jam inside the fuser area (top cover) 1.Open the top cover. 2.If the jammed sheet is visible, remove it and then close the top cover. 3.If the sheet is not visibl e, turn off the printer. WARNING!The fuser will be hot. Wait 10 minutes before proceeding. 142 Chapter 8 Problem solving ENWW
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4.Place your thumbs on the fuser latches, squeez e the latches, and pull up on the fuser to remove it. 5. On the fuser, lift the shutter door. CAUTION Do not open the shutter door while the fuser is in the printer. 6.Remove any jammed sheets. NOTE If the sheet tears, make sure that all fragments are removed before you resume printing. ENWW Clearing jams 143
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7.Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the printer. Press the fuser down until it clicks into place. 8.Close the top cover and then turn on the printer. Jam inside the front door 1.Open the front door. CAUTION Do not place anything on the transfer uni t. Do not touch the top of the transfer unit or the contacts on the left side of it. NOTE If the sheet tears, make sure that all fragments are removed before resuming printing. 144 Chapter 8 Problem...
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2.Remove any visible media. 3.Locate the green registration-plate tabs that are below the bottom print cartridge. 4.Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position. NOTE If the sheet tears, make sure that all fragments are removed before resuming printing. ENWW Clearing jams 145
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5.Close the front door. Jam in the duplex path NOTE This issue occurs only in models that provide automatic 2-sided printing. 1.Turn off the printer, and open the top cover. If any media is visible, remove it. 2.Open the front door. 146 Chapter 8 Problem solving ENWW