HP Color LaserJet 3800n User Manual

Cannot select the printer from the computer
Cause
Solution
The network is not configured correctly for this printer.Use the network software to verify the printer network
configuration, or consult with the network administrator.
The power receptacle is not working correctly. Connect the printer to a different power receptacle.
A message appears that 2-sided printing is not available for the type and size selected
Cause
Solution
The selected paper is not supported for automatic 2-sided
printing. Make sure...

Printer control-panel problems
The following table lists common printer control-panel problems and suggested solutions for resolving
them.
Control-panel settings do not work correctly
Cause
Solution
The printer control-panel display is blank, even when the fan
is running.Fans might run while the printer is in standby mode (off). Press
the printer power button to turn on the printer.
Printer settings in the software program or printer driver differ
from the printer control-panel settings.Confirm that the...

Color-printing problems
Printing black instead of color
Cause
Solution
Grayscale is selected in the software program or printer driver.In the software program or printer driver, select Color mode
instead of  Grayscale or Monochrome  mode.
The correct printer driver is not selected in your software
program.Select the correct printer driver.
No color appears on the configuration page.Contact HP support.
The control-panel setting for  COLOR SUPPLY OUT is set to
AUTOCONTINUE BLACK , and one of the color...

Inconsistent colors print after installing a print cartridge
Cause
Solution
Another print cartridge might be low.Check the supplies gauge on the control panel or print a
supplies status page. See 
Using printer information pages .
The printer might need calibration.Calibrate the printer. See Calibrating the printer.
The print cartridge might be a refilled cartridge. Use a genuine HP print cartridge. See Supplies andaccessories.
Printed colors do not match screen colors
Cause
Solution
Extremely light...

Incorrect printer output
Printer output problems
Incorrect fonts print
Cause
Solution
The font has not been correctly selected in the software
program.Reselect the font in the software program.
The font is not available to the printer. (HP Color LaserJet 3000
and 3800 series printers only.)Download the font to the printer or use another font. (In
Windows, the driver does this automatically.)
The correct printer driver is not selected.Select the correct printer driver.
The font might be correct, but the...

Partial printout
Cause
Solution
A memory-error message appears on the printer control panel.1.Increase printer memory by deleting unneeded
downloaded fonts, style sheets, and macros from the
printer memory.
or
2. Add more memory to the printer.
The file that you are printing contains errors. Check the software program to verify that the file does not
contain errors.
1. From within the same program, print another file that you
know is error-free.
or
2. Print the file from another program.
Smears, vertical...

Macintosh problems
This section lists problems that can occur when using Mac OS V9.x or Mac OS X.
Solving problems with Mac OS V9. x
NOTEMac OS V9.x  is supported for the HP Color LaserJet 3000 and 3800 Series printers only.
NOTEUse the Desktop Printer Utility to set up  for USB and IP printing. The printer will not
appear in the Chooser.
The printer name or IP address does not  appear in the Desktop Printer Utility.
Cause
Solution
The printer might not be ready.Make sure that the cables are connected...

A print job was not sent to the printer.
Cause
Solution
Ethernet hub, try connecting directly to the computer or use a different
port.
The interface cable might be defective or of poor quality.Replace the interface c able with a high-quality cable.
You cannot use the computer while the printer is printing.
Cause
Solution
Background Printing has not been selected. For LaserWriter 8.6 and later: Turn on background printing by
selecting Print Desktop  on the File menu and then clicking
Background Printing...

When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the
driver is selected.
Cause
Solution
NOTE The iMac and Blue G3 desktop Macintosh systems
meet all of the requirements to connect to a USB device.
Hardware troubleshooting
● Check that the printer is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the a
ppropriate high-speed USB cable.
● Ensure that you do not have to
o many USB devices...

The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup
Utility.
Cause
Solution
The wrong printer name, IP address, or Rendezvous host name is
being used.Print a configuration page. Verify that the printer name, IP address,
or Rendezvous host name on the configuration page matches the
printer name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
The interface cable might be defective or of poor qual...