HP Color LaserJet 2840 User Manual
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Step numberVerification stepPossible problemsSolutions 5Does the device send a fax? (HP Color LaserJet 2830/2840 all-in-one models only) Connect the telephone line and press S TART FAX to verify that a dial tone exists (using a hand set, if necessary). Attempt to send a fax. The telephone line is not operational or the device is not plugged into the telephone line.Verify that the device is plugged into a telephone line that you know works. The telephone cord is faulty or is plugged into the wrong...
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Step numberVerification stepPossible problemsSolutions 8Does the device scan to the computer? Initiate a scan from the basic desktop software at your computer.The cable is not connected correctly.Reconnect the cable. Software is not installed correctly or an error occurred during software installation.Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. If the error persists, turn off the device and then turn on the...
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Control panel messages The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the device is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some...
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Control panel messageDescriptionRecommended action Canceled send. Clear documentThe CANCEL button was pressed to cancel the current job while pages were feeding from the ADF tray. The cancel process does not automatically clear the ADF.Remove the jammed item. See Media jams occur in the automatic document feeder (ADF). Then, clear the items in the ADF tray and start over. Card is not fully insertedThe memory card has not been fully inserted.Verify that the memory card is inserted completely. Comm. errorA...
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Control panel messageDescriptionRecommended action Fax is busy Canceled sendThe fax line to which you were sending a fax was busy. The device has canceled sending the fax.Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the Redial if busy option is enabled. Check for a dial tone on the phone line by pressing S TART FAX. Make sure that the phone is working by disconnecting the device, plugging in a telephone to the phone line,...
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Control panel messageDescriptionRecommended action Fax memory full Canceling sendDuring the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent.Print all received faxes or wait until all pending faxes are sent. Ask the sender to send the fax again. Cancel all fax jobs or clear the faxes from memory. See Deleting faxes from memory. Fax recv. errorAn error occurred while trying to receive a fax.Ask the sender...
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Control panel messageDescriptionRecommended action Fax Send errorAn error occurred while trying to send a fax.Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by pressing S TART FAX. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the device. Make sure that the phone is working by disconnecting the device, plugging in a telephone to the phone line, and...
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Control panel messageDescriptionRecommended action Memory is low. Press [Enter]The device memory has been almost completely filled.Allow the device to finish the job, or press E NTER to cancel the job. Memory low Only 1 copy madeThe device does not have enough memory to complete the collated copy job.Break the job into smaller jobs that contain fewer pages. No Dial ToneThe device could not detect a dial tone.Check for a dial tone on the phone line by pressing S TART FAX. Unplug the telephone cord from...
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Control panel messageDescriptionRecommended action No fax answer. Canceled sendAttempts to redial a fax number failed, or the “Redial-no answer” option was turned off.Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the device and the wall and replug the cord. Unplug the device telephone cord from the wall, plug in a telephone, and try making a voice call. Plug...
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Control panel messageDescriptionRecommended action Photo Job PendingSecond photo job was started prior to completion of first job.No action required. Message will cease when first job completes. Photos Not FoundAn image has been selected that has been deleted. The image checked on the bubble sheet has been deleted. Memory card has been removed from the memory slot.Reinsert the card and reselect the image. Proof Sheet Flatbed OnlyA document is in the ADF.Remove the document from the ADF and verify that...