HP Color LaserJet 2840 User Manual
Here you can view all the pages of manual HP Color LaserJet 2840 User Manual. The HP manuals for Printer are available online for free. You can easily download all the documents as PDF.
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HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repairs required as a result of using a non-HP supply will not be covered under the printer warranty. When you insert a supply into the device, the device will inform you if the supply is not a genuine HP supply. If you insert a genuine HP supply that has reached the low state...
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HP fraud hotline Call the HP fraud hotline if the device or HP Toolbox indicates that the print cartridge or imaging drum is not an HP print cartridge and you think that it is genuine. HP will help determine if the product is genuine and take steps to resolve the problem. Your print cartridge or imaging drum might not be a genuine HP one if you notice the following issues: ●You are experiencing a large number of problems with the print cartridge or imaging drum. ●The print cartridge or imaging drum does...
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Changing a print cartridge To replace a print cartridge 1. Push the scanner-release button to open the scanner assembly. 2. Open the top cover. 3. Make sure that the correct print-cartridge slot is in the access position. ●If the correct print-cartridge slot is not in the access position, close the top cover and the scanner assembly, and then press R OTATE CAROUSEL until the correct print- cartridge slot is in the correct position. 4. Pinch together the two large blue tabs on the first cartridge, and...
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5. Remove the new print cartridge from its packaging, remove the orange cover from the print cartridge, and then pull the orange tab straight out to remove the sealing tape. 6. Squeeze the blue release levers on the print cartridge, holding it with the roller facing you. Lower the cartridge straight down into the carousel until it is firmly in place. ●If you need to replace another cartridge, close the top cover and the scanner assembly, press R OTATE CAROUSEL, and then repeat steps 4 through 6. 7. Close...
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Changing the imaging drum To change the imaging drum 1. Push the scanner-release button to open the scanner assembly. 2. Open the top cover. 3. Grasp the imaging drum handle, and then rotate the drum until the handle is at the top. 4. Lift the imaging drum straight up to remove it from the device. 5. Remove the new imaging drum from its packaging. ENWW Changing the imaging drum209
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6. Place the imaging drum on a firm surface, and then pull the orange rings to remove the shipping pins. 7. Remove the orange shipping lock on each end of the imaging drum, and remove the two orange shipping spacers. 8. Remove the orange cover from the imaging drum. CAUTIONDo not touch the surface of the roller or expose the roller to light for an extended period of time. Doing so could cause print-quality issues. 9. Align the arrows on the side of the imaging drum with the arrows inside the printer. 10....
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14 Troubleshooting This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Support strategy ● Troubleshooting process ● Control panel messages ● Clearing jams ● Print problems ● Scan problems ● Copy problems ● Fax problems ● Memory card problems ● Troubleshooting tools ENWW211
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Support strategy This device has a one-year limited warranty. Warranty service and support options might vary depending on your country/region. Please refer to the support flyer that came in your box for contact information, or visit http://www.hp.com. You can find additional support information in Service and support. 212Chapter 14 Troubleshooting ENWW
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Troubleshooting process Use the troubleshooting checklist to solve issues with the device. Troubleshooting checklist Follow the steps below when trying to solve a problem with the device. Step numberVerification stepPossible problemsSolutions 1Is the power on? When the device is connected to a grounded power source, the control panel shows Hewlett Packard with moving cursors indicating that the firmware code is loading, and the print engine motor rotates for approximately 45 to 60 seconds. When the...
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Step numberVerification stepPossible problemsSolutions 2Does Ready appear in the device control panel? The control panel should function without error messages.Control panel shows an error.See Control panel messages for a list of common messages that will help you correct the error. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. 3Do information pages print? Print a Configuration page. See Configuration page. Control panel...